DC Science Now Applying to Brick-and-Mortar Retail Stores, Says Honeywell

Honeywell says its Connected Retail Solution is demonstrating 20 percent gains in worker productivity in retail stores in the US. The solution, which comprises worker-focused software that runs on an Android or iOS mobile computer and can be paired with a headset, allows retailers to improve in-store customer service and better support customers who buy online and pick up purchases in-store.

Honeywell is working with retailers to implement the software for in-store tasks, such as picking items for online orders. In recent activities with a major grocery chain, teams of workers used the software throughout their shifts for sorting shipments from a distribution centre and replenishing store shelves for the next morning’s shoppers.

“Faced with greater competition from online-only retailers, physical stores need to invest in the productivity technology and best practices that distribution centres have deployed to their workforce,” said Taylor Smith, president of Honeywell’s Workflow Solutions business. “With our software, we can help retailers reduce training times for new workers, improve efficiency and access greater amounts of data about their store operations. Our pilots have demonstrated that retailers can effectively apply the science from distribution centres to their brick-and-mortar stores.”

Using voice prompts, the Connected Retail Solution helps retailers standardize and streamline several store tasks for their associates, such as replenishing shelves, fulfilling online orders and confirming inventory levels. Associates use voice commands to identify and document specific issues, such as missing shelf tags, incorrect set-up of marketing displays and new product introductions that may need special attention from the next shift. The software can also prioritize specific tasks for workers, such as replenishing store shelves with the most critical items.

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