The Future is Voice

Tim Just, CEO of TopSystem, explains why controlling the networked world of logistics by Voice will be one of the communication channels of the future.

Pick by voice is much more than just an order picking system: the technology represents an important component within the networked logistics world. Indeed, many companies across various industries are already investing massive sums in the expansion and development of their in-house logistics processes. Rightly so: up to 50% of investments are spent on this area alone – and half of this amount on order picking. These are all reasons why logistics remains an important pillar of the digital process chain and one worth investing in.

Pick by voice has already established itself on the market as a highly economic and flexible solution. Despite this, many companies continue to underestimate the potential of voice technology. As requirements for process quality and efficiency in the logistics chain have increased over the years, voice technology has become an important cornerstone of process digitalisation. Voice technology first started gaining traction at the end of the 1990s. Pick by voice quickly established itself as a very popular manual order picking system. With an average error rate of just 0.08%, it is significantly better than other solutions such as conventional order picking lists (0.36%), MDE devices (0.46%) and pick by light (0.4%).

The noticeable increase in picking quality ensures that pick by voice is widely used by warehouse managers, with the technology offering maximum flexibility and easy integration into existing IT
infrastructures. The fact that the voice application can be directly linked up to the overarching warehouse management or ERP system also offers significant advantages. For instance, all downstream processes such as replenishment control and order management can be initiated swiftly. Read the whole article here: https://flickread.com/edition/html/index.php?pdf=5f3d1fcf3160d#46