Eddie Stobart to Gain Data-Driven Insight With Software Deal
22nd June 2017
Eddie Stobart has entered into a new contract with Civica as part of its long-term business growth strategy. The organisation is now deploying Civica’s state-of-the-art Tranman Fleet Management software, which includes paperless Electronic Document Management, to improve productivity, streamline processes and boost information at the fingertips for all Eddie Stobart operators.
As the business becomes more complex and diversified in its operations, Eddie Stobart is now making further targeted investments in improving technology to simplify back-end processes, while maintaining excellent customer service and meet critical compliance regulation.
Compliance is extremely important within the industry, with large goods vehicles needing inspection on a regular basis. The ability to access up-to-date, reliable records allows the organisation to automatically look ahead with the system, scheduling what maintenance will be required and when, ensuring compliance with legislation
The new contract with Civica’s Tranman solution will include several self-service web apps to increase operational efficiencies and encourage self-service for operators across Eddie Stobart’s large fleet. For example, advanced email functionality will automatically send emails to external suppliers, incident management companies and internal depots, in turn vastly reducing manual administration, phone calls and the large number of duplicate forms and spreadsheets. This module will also speed up entry of repetitive jobs, ensuring accurate data is available for reporting, giving Eddie Stobart greater insight into employee and business productivity.
Accurate data recording will also assist with more timely and cost-effective decision making. For example, operators will have access to dashboards showing the latest information on vehicle lifespan and running costs against productivity, enabling them to make better business decisions on replacement or redeploying vehicles.
By using Civica’s Document Management module, employees can store any type of file or document against the relevant record using drag and drop. This not only reduces storage and retrieval costs, but also minimises risk with missing documentation quickly identified via dashboard reminders.