Retailer Automates Drop Ship Process with BluJay’s Commerce Solution
2nd November 2017
As a multi-channel broad-range retailer partnering with some of the biggest online marketplace brands and offering more than 20,000 products, Cleverboxes needed a robust solution to manage a high volume of drop ship purchase orders across a large supply chain.
Cleverboxes wanted a standardised process across their entire supply chain to maintain brand standards. Some of their suppliers connected via CSV file transfer for order details and fulfilment information, while other suppliers operated through the manual process of PDF orders send via email. The company needed to get rid of the reliance on emails and spreadsheets for faster, more accurate fulfilment.
To solve these issues, Cleverboxes implemented BluJay’s Commerce solution, an automated, cloud-based order fulfilment platform for retailers who dispatch product directly from their suppliers to their end customers. With Commerce, Cleverboxes received full visibility and control of all transactions, reducing fulfilment costs and ensuring they can deliver on customer promises. Up-to-date information is available to the customer at all times. Standard labels and documentation can be printed by the supplier ensuring a professional, standard look and feel, helping to protect the brand.
BluJay’s order management workflow closely mapped to Cleverboxes operational process with many of their existing partners. The company also valued the user training BluJay provided its suppliers to ensure they used the solution to Cleverboxes’ specifications. The implementation of Commerce moved very quickly allowing for a fast return on investment for Cleverboxes.