Supply Chain Provider Claims Improved Customer Digital Experience
29th March 2018
CHEP says that its proprietary online customer portal known as myCHEP™ is receiving widespread customer acceptance throughout Europe and across CHEP’s global footprint because of its ease of use and time-saving features.
myCHEP™ is designed to meet the needs of customers working with CHEP, so that they can keep their supply chains running in a reliable, sustainable, and efficient manner with a seamless digital customer experience. Europe customers completed over one million transfers via myCHEP™ in the month of February alone.
Central Lechera Asturiana (CAPSA), a leading company in the Spanish dairy industry, is pleased with the results. CAPSA Supply Chain and Operations Director, Pere Joan Massó, says: “Nobody wants to spend time keeping track of pallets. The myCHEP™ schedule page lets us see clearly what’s happening, what’s scheduled to happen and what still needs our attention. It also lets us take action quickly: with just a few clicks, we can update or cancel orders, request proofs of delivery or chase information about incomplete transactions saving us time and energy.”
myCHEP™ is being rolled out in phases, allowing customers to provide feedback and insights. myCHEP™ is easy to use and allows customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. Nearly 20,000 of CHEP’s European customers are currently using myCHEP™, and the company expects to convert the rest of its customers in Europe to the new online portal by mid-2018. In the coming months new capabilities will be available to CHEP customers including dialogue between supply chain partners and further expansion of self-servicing options to provide a robust digital end-to-end experience.
CHEP Digital Services Manager, Marianne Richeux (pictured), says: “Customers are finding it easy to use, requires little or no training and works not only on a PC but on mobile devices and tablets, allowing customers to use it on the go. myCHEP™ is now the European customer tool of choice for communicating and interacting with CHEP.”