Butcher Rolls-Out Digital Distribution Tech

Walter Rose & Son, a British multi-award-winning butcher, has rolled-out a digital distribution system with software from Podfather. With a fleet of 28 vehicles delivering to catering establishments, high-end retailers, and homes across England, Walter Rose has transformed its distribution operation using Podfather’s route planning, vehicle check, delivery tracking, ETA notification and electronic proof of delivery solution.

The Walter Rose team uses Podfather to help plan delivery routes, and capture electronic vehicle checks before drivers leave the Devizes depot in Wiltshire. In the past, vehicle checks would have been collected on a paper sheet and delivered back to the transport office later. Now all teams have instant visibility if there is a defect that needs to be dealt with. All drivers use the Podfather app on a smartphone device. Job information is now sent straight from Podfather’s cloud-based back-office planning system to the driver hand-held removing reliance on handing out paper tickets and collating them when the driver returns.

“When I first saw the Podfather system I could clearly see that it ticked all the boxes in terms of what we needed to help update our delivery processes,” comments Gradyn Runyeard-Hunt, Transport Manager at Water Rose & Sons. “Walter Rose has been in business since 1847, much has changed since that time, but we were still relying on paper to plan and manage our deliveries. Now with Podfather in place, we have been able to move over to an automated system which is much better for us and our customers.”

Deliveries are now tracked via the app and customers are kept up to date with realistic ETA information, a function that is available to all Podfather core product users as standard. Once a driver has arrived at a customer site, electronic signatures and photographs are captured, as well as the precise time and location information that shows exactly what was delivered where when. Electronic proof of delivery has been a huge game changer for the team as they now have real-time visibility of what has been delivered where vital when some items are left unattended at the point of delivery.

“Podfather has made life so much easier as it gives us a clear picture of how our fleet is performing and what deliveries are being successfully made where all in real-time,” adds Runyeard-Hunt. “The support from the Podfather team has been exceptional, we really do feel it’s one of the best tech projects we’ve ever implemented.”

“Walter Rose is a fantastic example of what our core product is designed to do,” comments Colin McCreadie, Managing Director at Podfather. “We have designed an advanced, yet easy-to-use solution, that enables logistics operators to tackle the key issues that are inherent in the paper processes that so many companies still rely on.”

Podfather specialises in the development, delivery and support of route optimisation and electronic proof of delivery technology. A UK company headquartered in Edinburgh, Podfather works with companies of all shapes and sizes, from industry giants such as Tarmac and Breedon to well-known names such as Rexel and ODDBOX and everything else in between. Ideal for multi drop distribution operations, Podfather provides an end-to-end solution incorporating route planning and optimisation, vehicle checks, ETA notifications, tracking, electronic proof of delivery (ePOD) and reporting.

Streamlined delivery process for flooring distributor

Descartes Systems Group, a global leader in uniting logistics-intensive businesses in commerce, has announced that Carpet & Flooring, a leading UK independent distributor of floor covering products, is using its mobile proof-of-delivery solution (ePoD) to improve delivery efficiencies, enhance the customer experience, and prevent any delivery issues.

Peter Russell, IT Director, Carpet & Flooring, comments: “Descartes’ ePoD solution has unlocked considerable benefits for both our business and our customers. We have seen the number of requests for paper-based PoD decline dramatically and have received increasingly positive feedback from our customers.

“When COVID-19 struck, we instantly saw benefits from the ePoD solution because it meant that we were immediately able to offer our customers a Covid-safe, paperless PoD – with photographs and a full record of the delivery. We witnessed an 80% reduction in customer requests for proof of delivery, so the solution has saved both our time and our customers’ time.

“Being able to integrate Descartes’ ePod into our existing system and mobile technology has meant that it has been quick and easy to implement and roll out. We look forward to continuing to work with Descartes and develop our great relationship.”

Carpet & Flooring is one of the largest distributors of floor covering products, stocking and distributing products from Europe’s leading flooring manufacturers. It relies on convenient and successful deliveries across its 10 UK branches in order to provide an effective and optimised customer experience. With a desire to streamline delivery processes from the traditional pen-and-paper method and provide customers with full visibility of order status and location, Carpet & Flooring deployed Descartes’ ePoD solution to transform its processes.

No longer having to rely on manually scanning, processing and archiving paperwork and delivery confirmations, Descartes’ ePoD solution has increased efficiencies, reduced costs and improved customer satisfaction. Customers have benefitted by receiving text notifications on the progress of their delivery, allowing them to plan their work and be on-hand to receive their delivery, resulting in an increase in successful first-time deliveries. In addition, administration in retrieving proof of delivery information and answering customer queries has been reduced by 80%.

Pol Sweeney, VP Sales and Business Manager UK for Descartes, adds: “We’re delighted to be working with Carpet & Flooring. Providing a solution that supports both the team and the customers is essential for business success, and it is great to hear that Carpet & Flooring’s customers have been pleased with the ePoD solution. With its customer-centric approach, Carpet & Flooring will no doubt continue to provide exceptional service for deliveries and we are proud to be working with them to achieve this now and in the future.”

 

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