Rhenus Home Delivery Wins Deal with Furniture Retailer Swoon

Rhenus Home Delivery has been appointed sole carrier for all two-man home deliveries by UK design-centric furniture company Swoon.

Located in London, Swoon was established in 2012, and today sells more than 1,000 designs ranging from sofas to sideboards.

Since starting its contract with Swoon, Rhenus says it has already improved delivery success by more than 50% and has provided Swoon customers with greater flexibility regarding the number of daily deliveries and volume of products.

Swoon co-founder Debbie Williamson commented: “We think it is so important to give our customers an unparalleled buying journey and part of that is for them to have a seamless delivery experience. Working with Rhenus has given us just that. Our experience with Rhenus has been a breath of fresh air, from the smooth and professional onboarding process all the way through to the NPS (Net promoter score) feedback from our customers”.

Home delivery is a key area for Rhenus and has seen significant growth in the UK in the last two years. With four regional depots located in Northwich, Milton Keynes, Edinburgh and Antrim, as well as specialist delivery partners, Rhenus claims to be able to ensure consistent top-level service, as well as guaranteeing a wide-reaching operation across the whole of the UK and Ireland.