Online Boutique Farfetch Partners with Sorted on Delivery Software

Manchester-based software specialist Sorted, which describes itself as a ‘global delivery experience platform’, has announced that it is partnering with Farfetch to help connect Farfetch’s network of luxury boutiques and partners across the world.

The partnership will see Sorted enhance Farfetch’s current ship-from-partner delivery proposition and be integrated into its fulfilment centres to help scale its delivery management capabilities globally. As part of the partnership, Sorted has worked closely with Farfetch to develop the ideal integration with their existing ecommerce fulfilment technology that enables Farfetch to use different services and carriers for each part of the online order process.

More specifically, Farfetch is using SortedPRO to increase the efficiency across Farfetch’s logistics, carrier and delivery operations. This will allow single-integration of carrier and shipping software to streamline the management of Farfetch’s global collection and deliveries and enable the swift onboarding of new carrier services and shipping locations.

Sorted’s secure, globally scalable software as a service (SaaS) platform, with API-first technology, aims to provide Farfetch with a system to improve the customer experience.

In addition to connecting over 2,000 shipping locations worldwide, Sorted will also be integrated into Farfetch’s fulfilment centre network, and its Fulfilment by Farfetch (FxFF) network, Sorted will integrate the additional fulfilment centres in order to support Farfetch as continues to provide a global offering.

David Grimes, Founder and CEO, at Sorted, said: “It’s important that companies like Farfetch are actively embracing software innovations like this and investing in the post purchase stage in order to keep pace and continue rewriting the rules when it comes to delivery in the competitive world of retail.”

Sorted says its Delivery Experience Platform is designed to provide retailers with the easiest, most effective, cheapest and lowest risk way of responding to the expectations that consumers set. Sorted claims it is already helping other global retailers like ASOS, Missguided and Lush increase conversion rates, reduce abandoned baskets and increase customer satisfaction levels.