NGR, one of the most influential gastronomic groups, has deployed LogiNext’s AI-powered delivery automation platform across all six of its national brands – Bembos, Popeyes, Papa John’s, Dunkin’, China Wok, and Don Belisario, marking a significant modernization of the company’s nationwide delivery infrastructure.
With more than 400 locations across 14 provinces, NGR’s scale demands consistency, speed, and reliability, and the move to a unified orchestration engine sets a new baseline for how the group manages last-mile fulfillment across Latin America.
Through a streamlined implementation, LogiNext has helped NGR bring uniformity to delivery operations that were previously managed store by store. The new, consolidated platform enables faster dispatching, end-to-end visibility, and standardized last-mile execution across all brands. It also marks a structural shift: from manual and reactive processes to an AI-led model capable of automated order assignment, intelligent routing, multi-brand consolidation, exception handling, and real-time communication with customers.
This transition has helped NGR scale its delivery operations with consistency while ensuring each brand retains its unique service identity.
“Delivery defines our brands, and LogiNext has helped us scale that promise across Latin America with consistency and precision. Live in minutes, configured in days, and adopted by 1,000+ teams within a month, its AI-led routing and assignments now give us a faster, more reliable nationwide delivery network,” said Nikitza Ivankovich, Director of Operations at NGR.
One of the most consequential outcomes of the rollout is NGR’s ability to operate a unified, multi-brand delivery network. A single driver can now reliably deliver across all six brands within a zone, improving fleet productivity and reducing cost per delivery. Automated batching and optimized route planning have trimmed unnecessary detours and reduced the number of single-order trips, lowering fuel consumption while directly increasing driver earning potential. The added structure, through clearer routing, predictable schedules, and organized workflows, has strengthened motivation and loyalty among delivery partners, creating a healthier, more efficient, and more dependable delivery ecosystem.
“The biggest shift is operational predictability. Drivers now deliver faster and more accurately across all six brands, with lower cost per delivery. Multi-brand consolidation, real-time exception management, and analytics have completely transformed how we plan and execute deliveries,” said Roberto Gonzales, Central Delivery Manager at NGR.
Today, NGR’s delivery network operates on a single AI-orchestrated backbone, allowing the organization to manage high-volume demand with far greater control and predictability. Automated decisioning replaces manual interventions, improving handoffs between stores, controllers, and fleet partners while tightening SLAs across zones. The resulting operational discipline, faster order flow, cleaner exception handling, and more efficient route utilization have contributed to measurable reductions in wasteful mileage, idle time, and overall delivery costs, while strengthening the consistency of service that customers experience nationwide.
“NGR is setting a benchmark for what modern QSR delivery should look like,” said Dhruvil Sanghvi, Founder & CEO of LogiNext. “Their ability to unify six brands under a single AI-powered platform shows how the right orchestration of technology can transform speed, accuracy, and customer experience at scale. At LogiNext, our focus continues to be building intelligent, automation-led systems that help enterprises make smarter decisions in real time and achieve measurable operational efficiency.”
