Enterprise resource planning software supplier Epicor has announced new functionality and a structured approach to designing, building, and deploying a network of vertical AI agents that execute work directly inside the ERP systems that run the make, move, and sell economy.
As ERP evolves from a system of record into a system of outcomes, Epicor is delivering AI that moves beyond insight to action. Introduced at Epicor Insights 2026, the latest advancements include Epicor Lux, the company’s agentic design system, as well as the Epicor Prism Agent Foundry, and a new wave of Epicor Prism agents addressing high value, decision-critical enterprise workflows. These capabilities strengthen Epicor Prism as a foundation for responsible, outcome-driven AI, bringing agentic design, custom agent creation, and intelligent execution together.
“Our customers operate in complex supply chain environments where decisions must be executed quickly and with precision,” said Vaibhav Vohra, President and Chief Product and Technology Officer at Epicor. “Today, with Prism, we’re enabling intelligence that can execute inside the system of record, all while preserving the controls and accountability ERP was built for.”
Enabling users to build what comes next
Epicor’s approach is built on a structured, unified stack that spans planning, creation, and execution:
- Epicor Lux: Establishes a consistent framework for agent design, governance, and security
- Epicor Prism Agent Foundry: Provides a guided workspace environment for building and customising AI agents.
- Epicor Prism Agents: Within ERP workflows, agents operate to execute actions across data, processes, and decisions.
At the core of this approach is Epicor Lux, Epicor’s agentic design system. More than a traditional UI framework, Lux is designed to help humans and AI agents communicate with ERP systems dynamically, while enforcing consistent user experience and security standards across all agents built with Epicor Prism.
As the control framework for agentic innovation, Lux ensures that every agent looks, feels, and behaves like a trusted Epicor product. It is designed to help users understand context, confidence, and potential consequences while keeping humans in the loop. Building on Lux, Prism Agent Foundry provides a guided, self-service workspace that enables customers and partners to build custom vertical-specific agents directly within the Epicor platform.
Prism Agent Foundry enables customers to use their data to create agents tailored to their specific business goals, while supporting an increasingly open agentic ecosystem. Customers will be able to orchestrate workflows and visibility tooling across ERP while their agents operate safely within Epicor’s enterprise governance guardrails.
Proof at scale: AI already operating in production ERP environments
These advancements build on Epicor’s existing production AI footprint, with its agentic vision already delivering measurable results. The Prism Knowledge Agent alone processes more than 70,000 requests per month, supporting users inside Kinetic, Prophet 21, and Propello applications, providing in context learning for users to complete tasks with greater efficiency and confidence.
In parallel, Epicor operates the largest opt in ERP dataset, supporting inventory and transactions across roughly 40 percent of the estimated $54B U.S. independent wholesale automotive aftermarket, based on light and medium duty parts distributors. This breadth provides additional context into operational patterns, helping customers better understand activity across their business and support more informed decision making.
Those benefits translate directly into day to day operational gains. “Prism delivers ~85% faster shipment tracking by collapsing multi system lookups into a single click, single view experience-enabling near instant customer responses and higher customer confidence,” said Daniel Epler, Chief Financial Officer, Tuffaloy Products, Inc.
Together, this combination of scale, embedded intelligence, and contextual insight provides the foundation needed to responsibly apply AI within complex supply chain workflows, helping customers move beyond isolated use cases and take action more consistently in their operations.
New agents now available
In addition to Agent Foundry, Epicor continues to develop purpose built, industry specific agents engineered to deliver capabilities beyond what general-purpose tooling can achieve. The company also introduced a host of new and forthcoming Prism agents designed to address time-intensive, decision-critical workflows, including:
- MRP Log Agent – Analyses MRP output logs so users can better understand why MRP recommendations were made.
- Freight Spend Agent – Combines ERP and shipping data to identify carrier discrepancies, reconcile variances, and prevent ongoing freight leakage.
- Reasoning Agent – Helps users move from answers to action by synthesising Epicor ERP data, documents and context.
- Quick Ship Tracking Agent – Provides fast access to shipment tracking information using PO, SO, or customer names, helping teams quickly understand shipment status.
- Quick Ship Freight Insight Agent –Delivers shipment volume and performance insights at the carrier and facility level, enabling logistics decisions based on pattern analysis.
- Prophet 21 Prism Business Rules Agent – Allows P21 users to create and modify business rules from natural language prompts while preserving platform governance.
- EDI Agent – Enables Kinetic users to ask plain-language questions about EDI document status, investigate errors, and review transaction status.
- CPQ Snap Assistant – Increases efficiency for CPQ administrators during configurator development and maintenance.
- Smart Data Capture Agent – Extracts and validates complex documents across AP and compliance workflows.
More than 30 additional Epicor Prism agents are in development, including financial planning and optimisation, compliance, invoicing, logistics, and sustainability use cases.
“AI only succeeds in production when it’s grounded in reality. That requires deep industry knowledge, a trusted ERP data model, and enterprise grade security. All of which are capabilities that uniquely position Epicor to bring AI into real supply chain execution at scale,” Vohra continued.
A practical step toward cognitive, outcome driven ERP
Looking ahead, Epicor also outlined its long-term vision for predictive, network-level insights across the supply chain, leveraging opt in, anonymised data across its customer community. Together, these advancements represent a practical step in Epicor’s long term direction toward cognitive, outcome-driven ERP where intelligence executes within the systems businesses depend on the most.
