Infios has announced expanded AI capabilities within its warehouse management solutions, introducing targeted, high-impact use cases designed to improve operational efficiency, accelerate decision-making and simplify day-to-day warehouse management.
As supply chains grow more complex and disruption accelerates, organisations need systems that can respond as quickly as conditions change. Infios AI makes this possible by combining enterprise knowledge, real-time data and intelligent automation to turn operational signals into coordinated action that senses, acts and decides in real time.
“AI in the warehouse needs to move beyond experimentation to delivering real operational impact,” said Richard Stewart, EVP, Product and Industry Strategy at Infios.
“With Infios AI, we are embedding intelligence directly into execution workflows, so when conditions change, operations can analyse, recommend and increasingly, take action in real time. This is how we help organisations move from reacting to problems to continuously optimising execution.”
Purpose-built AI use cases deliver immediate value
As part of its WMS portfolio, Infios is introducing a focused set of AI-powered capabilities that reduce manual coordination and operational friction in daily warehouse operations, enabling teams to act faster and more consistently:
Intelligent Error Resolution
Using real-time WMS data, Infios AI helps warehouse operators quickly diagnose and resolve issues such as blocked orders or misplaced inventory. Users receive root-cause insights and recommended actions to keep warehouse operations moving, reducing manual intervention and accelerating resolution within existing workflows:
• Frees up experienced staff for value-added work
• Reduces time spent investigating errors
• Eliminates manual, multi-step troubleshooting
• Improves order throughput and inventory accuracy
AI-Powered Knowledge Assistant
Infios AI embeds product and process knowledge directly into the chat interface, giving operators instant answers in natural language without waiting for supervisor support. By synthesising product documentation and company-specific operating procedures, it delivers targeted, actionable responses for all operators:
• Eliminates need for manual document research
• Improves execution consistency and adherence to operating policies
• Accelerates onboarding and training
Warehouse Associate Coaching
Infios AI analyses labour performance data and generates personalised coaching guidance in real time. It surfaces root causes and recommends actionable improvements so supervisors can deliver timely feedback without manual research:
• Reduces manager preparation time
• Enables personalised coaching for every associate
• Improves workforce productivity through consistent guidance
Advancing the future of warehouse operations
These innovations extend Infios’s vision for Intelligent Supply Chain Execution into the warehouse – transforming operations from manual, reactive processes to systems that analyse, recommend and increasingly, take action.
By embedding AI directly into daily workflows, Infios enables warehouse leaders to shift from data gathering, issue investigation and repetitive manual intervention to proactive decision-making and efficient operations that drive performance at scale. These innovations represent the next step in delivering execution without interruption — bringing real-time, coordinated decision-making deeper into day-to-day operations.
