Industry View: 5 Key Logistics and Tech Trends for 2019

5 Key Logistics Trends and Technology Implications for 2019, as forecast by Chris Jones (above), EVP Marketing & Services, Descartes:

2018 can certainly be summarised as a turbulent year in logistics and transportation management. On the one hand, ecommerce continued to grow at record levels without the slowdown that many were predicting, leading many organisations to recognise the importance of reaching beyond traditional strategies to enhance their logistics and transportation capabilities. Yet, on the other there was considerable global trade instability and the focus of many companies was to determine what strategies they needed to put in place to mitigate the brewing trade wars and Brexit uncertainty. Market hype was also at an all-time high, making it harder to identify the best opportunities for technology investments. As the start of the year sees these trends continue to dominate the sector, [Spokesperson], Descartes says that the question for logistics and transportation professionals globally is what will drive 2019 strategies and investments to meet the market challenges and provide the greatest returns.

• Collaborative Transportation Management.

The concept has been discussed, but never realised on a large scale. With the capacity shortage continuing for the perceived future, shippers and LSPs are looking for ways to expand their network. Real-time visibility solutions can identify the capacity that is trapped in a given network. New solutions have been developed to allow companies to share capacity and cover a greater percentage of the loads. Work in 2018 has shown that, as the number of participants expand, the ability to dramatically increase available capacity rises. Collaborative transportation management will be the fastest way in 2019 for shippers and LSPs to meet their transportation capacity challenges.

• The Global Trade Scramble.

For many shippers and LSPs, there is no choice but to spend a lot of time and effort on strategies and tactics to mitigate the impacts of Brexit, the current US administration and the affected countries. The uncertainty that exists in the market is what is most disconcerting and driving this high level of focus. In North America, changing duties and quotas are driving companies to develop new sourcing strategies, evaluate the impact of new duties on the bottom line and vet new suppliers. Brexit is even more problematic for Europe as companies try to understand the effects on their supply chains and logistics services if the seamless flow of goods stops between the UK and the rest of Europe. In 2019, companies will focus on global trade and customs solutions that can help them navigate the potential changes, glean clearer insight into alternative trade opportunities that exist and ensure compliance with much higher customs clearance requirements. 2018 was also a very active year in the area of sanctioned parties list expansions, stepped up enforcement actions especially on challenging rules like the OFAC 50%, and it is very likely the pace of sanctions and enforcement actions will ramp up in 2019.

• Home Delivery Hangover.

Again, another “no choice” for retailers as consumer expectations for home delivery continue to rise with, again, record online sales during the 2018 holidays. Retailers will be focused on getting costs in line and better understanding what customers want and are willing to accept for home delivery services. In 2018, companies started to get a better perspective on the different kinds of expectations customers had for delivery services, and that “as fast as possible” and “free” were more market hype than reality. In addition, leading retailers started to focus on understanding the balance between delivery service and the fees charged and—most importantly—understanding that allowing consumers to self-select their delivery options based upon speed and price could lower or recover delivery costs. In 2019, retailers will increasingly look for home delivery solutions that allow them to provide consumers with delivery choice, and even steer them to options that help the bottom line.

• Parcel Power.

As ecommerce grows, so does parcel shipping. In 2018, the rapid expansion of domestic and international parcel shipping continued. Carriers established more aggressive pricing and delivery strategies to keep pace with the increasing demand and improve profitability. Governments adopted more stringent tariff policies to make sure they were not missing an increasingly large revenue stream from ecommerce direct from Asia. As the cost and complexity of parcel shipping increases in 2019, companies will deploy solutions that can minimise their parcel shipping costs through more intelligent carrier and mode selection, and effectively address international requirements such as landed costs, restricted party checking and customs filings.

• Technology – Some Hot & Some Not.

There was not a day in 2018 when some organisation or technology company was not announcing their AI, Machine Learning, Big Data or Blockchain solution or initiative. Even the business and trade press pointed to these technologies as ushering in a new era in logistics technology. As 2018 unfolded, however, there was a divergence in the value of some versus others that will carry into 2019. In 2019, there will be greater investment in—and results from—AI, Machine Learning and Big Data because of the ability of these technologies to significantly augment existing solutions and deliver business value in the near term. Unfortunately for Blockchain, it heads to the “trough of disillusionment” for the next year as pilots end and questions remain about the change and costs required to deploy it, its technological limitations and, most significantly, the lack of standards. For anyone who has been in the tech industry for 20 years, Blockchain should be a reminder of the hype that XML received in the late 90s. The question for the value of Blockchain isn’t if, just when.

The macro trends of ecommerce, global trade destabilisation and the over-the-road transportation capacity shortage will continue to shape 2019 just as they have in 2018. Shippers and LSPs are realising that they must act differently to survive or thrive and will more aggressively adopt new logistics and transportation technology solutions.

Industry View: 5 Key Logistics and Tech Trends for 2019

5 Key Logistics Trends and Technology Implications for 2019, as forecast by Chris Jones (above), EVP Marketing & Services, Descartes:

2018 can certainly be summarised as a turbulent year in logistics and transportation management. On the one hand, ecommerce continued to grow at record levels without the slowdown that many were predicting, leading many organisations to recognise the importance of reaching beyond traditional strategies to enhance their logistics and transportation capabilities. Yet, on the other there was considerable global trade instability and the focus of many companies was to determine what strategies they needed to put in place to mitigate the brewing trade wars and Brexit uncertainty. Market hype was also at an all-time high, making it harder to identify the best opportunities for technology investments. As the start of the year sees these trends continue to dominate the sector, [Spokesperson], Descartes says that the question for logistics and transportation professionals globally is what will drive 2019 strategies and investments to meet the market challenges and provide the greatest returns.

• Collaborative Transportation Management.

The concept has been discussed, but never realised on a large scale. With the capacity shortage continuing for the perceived future, shippers and LSPs are looking for ways to expand their network. Real-time visibility solutions can identify the capacity that is trapped in a given network. New solutions have been developed to allow companies to share capacity and cover a greater percentage of the loads. Work in 2018 has shown that, as the number of participants expand, the ability to dramatically increase available capacity rises. Collaborative transportation management will be the fastest way in 2019 for shippers and LSPs to meet their transportation capacity challenges.

• The Global Trade Scramble.

For many shippers and LSPs, there is no choice but to spend a lot of time and effort on strategies and tactics to mitigate the impacts of Brexit, the current US administration and the affected countries. The uncertainty that exists in the market is what is most disconcerting and driving this high level of focus. In North America, changing duties and quotas are driving companies to develop new sourcing strategies, evaluate the impact of new duties on the bottom line and vet new suppliers. Brexit is even more problematic for Europe as companies try to understand the effects on their supply chains and logistics services if the seamless flow of goods stops between the UK and the rest of Europe. In 2019, companies will focus on global trade and customs solutions that can help them navigate the potential changes, glean clearer insight into alternative trade opportunities that exist and ensure compliance with much higher customs clearance requirements. 2018 was also a very active year in the area of sanctioned parties list expansions, stepped up enforcement actions especially on challenging rules like the OFAC 50%, and it is very likely the pace of sanctions and enforcement actions will ramp up in 2019.

• Home Delivery Hangover.

Again, another “no choice” for retailers as consumer expectations for home delivery continue to rise with, again, record online sales during the 2018 holidays. Retailers will be focused on getting costs in line and better understanding what customers want and are willing to accept for home delivery services. In 2018, companies started to get a better perspective on the different kinds of expectations customers had for delivery services, and that “as fast as possible” and “free” were more market hype than reality. In addition, leading retailers started to focus on understanding the balance between delivery service and the fees charged and—most importantly—understanding that allowing consumers to self-select their delivery options based upon speed and price could lower or recover delivery costs. In 2019, retailers will increasingly look for home delivery solutions that allow them to provide consumers with delivery choice, and even steer them to options that help the bottom line.

• Parcel Power.

As ecommerce grows, so does parcel shipping. In 2018, the rapid expansion of domestic and international parcel shipping continued. Carriers established more aggressive pricing and delivery strategies to keep pace with the increasing demand and improve profitability. Governments adopted more stringent tariff policies to make sure they were not missing an increasingly large revenue stream from ecommerce direct from Asia. As the cost and complexity of parcel shipping increases in 2019, companies will deploy solutions that can minimise their parcel shipping costs through more intelligent carrier and mode selection, and effectively address international requirements such as landed costs, restricted party checking and customs filings.

• Technology – Some Hot & Some Not.

There was not a day in 2018 when some organisation or technology company was not announcing their AI, Machine Learning, Big Data or Blockchain solution or initiative. Even the business and trade press pointed to these technologies as ushering in a new era in logistics technology. As 2018 unfolded, however, there was a divergence in the value of some versus others that will carry into 2019. In 2019, there will be greater investment in—and results from—AI, Machine Learning and Big Data because of the ability of these technologies to significantly augment existing solutions and deliver business value in the near term. Unfortunately for Blockchain, it heads to the “trough of disillusionment” for the next year as pilots end and questions remain about the change and costs required to deploy it, its technological limitations and, most significantly, the lack of standards. For anyone who has been in the tech industry for 20 years, Blockchain should be a reminder of the hype that XML received in the late 90s. The question for the value of Blockchain isn’t if, just when.

The macro trends of ecommerce, global trade destabilisation and the over-the-road transportation capacity shortage will continue to shape 2019 just as they have in 2018. Shippers and LSPs are realising that they must act differently to survive or thrive and will more aggressively adopt new logistics and transportation technology solutions.

Goplasticpallets.com Launches New Multi-trip Pallet Box

Four years since the original launch of its multi-trip pallet box – the Trip Box – Goplasticpallets.com has introduced a new, improved version to its range, which it claims will deliver superior strength, better security and enhanced performance for large volume goods handling and distribution.

Designed by Belgium-based plastic pallet and pallet box manufacturer Smart-Flow, the new Go Trip Box 1208 Ultimate 3R boasts a stronger, more robust pallet base; a lockable pallet base and lid to secure the pallet sleeve in place; a durable, injection moulded lid – in contrast to the original thermoformed lid; and the option to choose from different sleeve thicknesses.

In addition, the pallet base can be reinforced with three metal bars to accommodate heavy loads in excess of 500kg, increasing the racking capacity of the pallet box to 900kg.

Jim Hardisty, Managing Director for Goplasticpallets.com, said: “We truly value customer feedback on the plastic pallets and pallet boxes we supply. The launch of our new, improved Trip Box demonstrates that we not only listen to our customers, but share their experiences with our manufacturing partners, who invest a great deal in R&D to enhance existing products and develop new ones.”

Quick and easy to assemble and disassemble, the new, improved Go Trip Box 1208 Ultimate 3R is comprised of three components – a recyclable plastic pallet base which measures 1200mm (L) x 800mm (W), a sturdy but lightweight plastic sleeve and a durable plastic lid.

When assembled the new Trip Box has a storage capacity of 516 litres and can be stacked and stored safely up to four boxes high with a maximum load of 1600kg. When not in use the multi-use pallet box folds virtually flat – the plastic sleeve slots into a groove around the pallet edge and the lid locates easily on top. In folded-down mode, the Go Trip Box 1208 Ultimate 3R can be stacked up to eight boxes high, saving considerable space in storage as well as reduce costs on return journey trips.

 

Goplasticpallets.com Launches New Multi-trip Pallet Box

Four years since the original launch of its multi-trip pallet box – the Trip Box – Goplasticpallets.com has introduced a new, improved version to its range, which it claims will deliver superior strength, better security and enhanced performance for large volume goods handling and distribution.

Designed by Belgium-based plastic pallet and pallet box manufacturer Smart-Flow, the new Go Trip Box 1208 Ultimate 3R boasts a stronger, more robust pallet base; a lockable pallet base and lid to secure the pallet sleeve in place; a durable, injection moulded lid – in contrast to the original thermoformed lid; and the option to choose from different sleeve thicknesses.

In addition, the pallet base can be reinforced with three metal bars to accommodate heavy loads in excess of 500kg, increasing the racking capacity of the pallet box to 900kg.

Jim Hardisty, Managing Director for Goplasticpallets.com, said: “We truly value customer feedback on the plastic pallets and pallet boxes we supply. The launch of our new, improved Trip Box demonstrates that we not only listen to our customers, but share their experiences with our manufacturing partners, who invest a great deal in R&D to enhance existing products and develop new ones.”

Quick and easy to assemble and disassemble, the new, improved Go Trip Box 1208 Ultimate 3R is comprised of three components – a recyclable plastic pallet base which measures 1200mm (L) x 800mm (W), a sturdy but lightweight plastic sleeve and a durable plastic lid.

When assembled the new Trip Box has a storage capacity of 516 litres and can be stacked and stored safely up to four boxes high with a maximum load of 1600kg. When not in use the multi-use pallet box folds virtually flat – the plastic sleeve slots into a groove around the pallet edge and the lid locates easily on top. In folded-down mode, the Go Trip Box 1208 Ultimate 3R can be stacked up to eight boxes high, saving considerable space in storage as well as reduce costs on return journey trips.

 

Kivnon to Showcase Omnidirectional AGV at LogiMAT

Spanish AGV maker Kivnon has developed a new and, it says, completely different AGV that “entails an Industry 4.0 revolution”. This automated guided vehicle, named K41 Slim, combines a 1000kg lifting capacity with an omnidirectional movement. In this way, it is always able to work with a 360º perimeter security. Additionally, Kivnon’s K41 Slim is “even more efficient and endowed with more autonomy due to the lithium batteries it has equipped”.

Height is also one of its singularities since its lower than 210mm, which makes it an extremely flexible AGV and ready to operate in all kinds of environments and trollies.

This new autonomous vehicle, that as confirmed by Kivnon is just the beginning of a family, will be exhibited for first time next week at LogiMAT, Stuttgart.

Kivnon to Showcase Omnidirectional AGV at LogiMAT

Spanish AGV maker Kivnon has developed a new and, it says, completely different AGV that “entails an Industry 4.0 revolution”. This automated guided vehicle, named K41 Slim, combines a 1000kg lifting capacity with an omnidirectional movement. In this way, it is always able to work with a 360º perimeter security. Additionally, Kivnon’s K41 Slim is “even more efficient and endowed with more autonomy due to the lithium batteries it has equipped”.

Height is also one of its singularities since its lower than 210mm, which makes it an extremely flexible AGV and ready to operate in all kinds of environments and trollies.

This new autonomous vehicle, that as confirmed by Kivnon is just the beginning of a family, will be exhibited for first time next week at LogiMAT, Stuttgart.

New Kärcher Ride-on Sweeper Offers Speed and Convenience

The battery-powered KM 85/50 R is the new entry-level model in the ride-on sweeper range from Kärcher. It is an alternative for operators seeking a very compact and manoeuvrable machine, rowho do not wish to compromise on convenience and speed. The company says that professional users can expect area performance/hour at about 30% higher than that of a walk-behind sweeper with the same working width.

Clean solution
The machine can be equipped with a second additional side brush as required. The operator can adjust the rotational speed during operation to suit the type and amount of dirt. In addition to optimum cleaning performance, this results in reduced dust impact. The floating main sweeper roller requires no manual adjustment or wear adjustment by the operator. The contact pressure is automatically adjusted and the roller reacts flexibly to uneven surfaces.

The collected dirt is divided evenly between two 25 litre catch pans. This facilitates removal and transport of the full container for emptying.

Operator-friendly operating concept
Thanks to the slim construction style and a working width of 85 cm with one side brush, this machine is ideal for cleaning in narrow corridors or between shelves quickly and conveniently. It also fits easily between doors with a minimum width of only 90 cm. The turning circle is less than 2 m. The machine is suitable for indoor and outdoor operation.

The seat position and steering column height can be adjusted for a healthy and fatigueless working posture. With self-explanatory symbols and clear imagery, the coherent and intuitive operating concept minimises the possibility of erroneous operation. Both sophisticated and practical: the Kärcher Home Base system offers supports and holders for further accessories such as litter pickers, brooms or an additional container.

Easy to service
The main emphasis in the development of the KM 85/50 R was on minimum maintenance effort. If there is a loss of suction power, the filter cleaning can be activated conveniently during operation from the driver’s seat with a handle. A mechanical stripping system subsequently removes the dust from the filter segments very effectively. The filter and main sweeper roller can be replaced without additional tools.

 

Meet Kärcher at LogiMAT next week, Hall 10, A31

New Kärcher Ride-on Sweeper Offers Speed and Convenience

The battery-powered KM 85/50 R is the new entry-level model in the ride-on sweeper range from Kärcher. It is an alternative for operators seeking a very compact and manoeuvrable machine, rowho do not wish to compromise on convenience and speed. The company says that professional users can expect area performance/hour at about 30% higher than that of a walk-behind sweeper with the same working width.

Clean solution
The machine can be equipped with a second additional side brush as required. The operator can adjust the rotational speed during operation to suit the type and amount of dirt. In addition to optimum cleaning performance, this results in reduced dust impact. The floating main sweeper roller requires no manual adjustment or wear adjustment by the operator. The contact pressure is automatically adjusted and the roller reacts flexibly to uneven surfaces.

The collected dirt is divided evenly between two 25 litre catch pans. This facilitates removal and transport of the full container for emptying.

Operator-friendly operating concept
Thanks to the slim construction style and a working width of 85 cm with one side brush, this machine is ideal for cleaning in narrow corridors or between shelves quickly and conveniently. It also fits easily between doors with a minimum width of only 90 cm. The turning circle is less than 2 m. The machine is suitable for indoor and outdoor operation.

The seat position and steering column height can be adjusted for a healthy and fatigueless working posture. With self-explanatory symbols and clear imagery, the coherent and intuitive operating concept minimises the possibility of erroneous operation. Both sophisticated and practical: the Kärcher Home Base system offers supports and holders for further accessories such as litter pickers, brooms or an additional container.

Easy to service
The main emphasis in the development of the KM 85/50 R was on minimum maintenance effort. If there is a loss of suction power, the filter cleaning can be activated conveniently during operation from the driver’s seat with a handle. A mechanical stripping system subsequently removes the dust from the filter segments very effectively. The filter and main sweeper roller can be replaced without additional tools.

 

Meet Kärcher at LogiMAT next week, Hall 10, A31

UK Furniture Retailer Picks Paragon Routing and Scheduling

Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Combining Paragon’s routing and scheduling software and fleXipod ePOD system, the solution will enable the retailer to efficiently fulfil increasing order volumes nationwide without compromising on excellent customer service.

As a fast-growing retailer that has successfully combined bricks and mortar stores and a strong internet proposition, Barker and Stonehouse recognises the importance of using the latest technologies. Having already invested in its warehouse and stores, the company decided that the next step was to improve its logistics operation. They evaluated several solutions, eventually selecting Paragon because of the functionality its logistics software offers and its proven experience in the furniture retail sector.

“Our delivery operation now handles 1,500 orders a week, with volumes growing month-on-month. We needed a technology solution that would help us make better use of our vehicles and drivers but also help us to provide a better customer service with more options for the customer to choose from,” explains Shane Butler, Retail Director at Barker and Stonehouse. “Our fleet of 27 in-house vans operate on a nationwide basis – often travelling long distances – so removing inefficiencies and inconsistencies in our transport planning was essential.”

Barker and Stonehouse stores were previously responsible for planning deliveries using a fixed planning matrix that scheduled orders on certain days of the week based on rigid post code areas. When transport plans were complete, each driver would then create their individual daily routes. The company realised that not only were fleet resources being underutilised, but also it had no central visibility of how the operation was performing. As a result, maximising both vehicles and drivers was a challenge.

With the adoption of Paragon’s routing and scheduling software, Barker and Stonehouse will increase delivery frequency, serving nearly 90 per cent of postcodes nationwide on a daily basis, six days a week. This will allow the retailer to offer customers a wider choice of delivery time windows whether they are buying online or ordering in one of the company’s beautifully designed stores.

The customer experience will be further enhanced by frequent and accurate communications including notification of proposed time windows and delivery reminders. On the day of delivery itself, Barker and Stonehouse will be able to use fleXipod to send customers a link to the fleXipod track my driver service via email or text alert, allowing them to monitor the progress of their delivery driver.

Using fleXipod will enable Barker and Stonehouse to streamline the day of delivery process from start to finish. Before leaving the warehouse, drivers will be prompted to complete their pre-shift vehicle checks and carry out an equipment checklist for all deliveries that day. Data can then be stored centrally for compliance requirements. At the customer’s home, drivers will be able to capture proof of delivery data as well as notify the company’s customer care centre of any issues in real-time, sharing photos if required so disputes can be resolved quickly.

“We expect the project to be fully rolled out by the end of April. Paragon’s implementation and support team have been on hand throughout the deployment to ensure we have the necessary processes, resources and skills to make the most of the software solution. They have been fantastic in getting us to where we are today and continue to do so. This has reinforced our belief that we made the right choice when selecting Paragon as our technology partner,” concluded Shane Butler.

Once operational, Barker and Stonehouse will also be able to use their Paragon routing and scheduling software as a strategic planning tool to create what if scenarios that identify further improvements or support future operational decision-making.

William Salter, Managing Director of Paragon Software Systems commented: “Keeping control of logistics costs while offering excellent customer service is a big challenge for retailers today. Being able to offer customers convenience and choice at the point of purchase can play a critical role in the purchasing decision. The ability to then follow that up with consistent communication and a professional experience on the day of delivery can really make a difference to how the consumer views the retailer’s brand. Paragon’s logistics solutions and the experience of our implementation and support team are designed to help retailers deliver on the promise they have made at the point of purchase with confidence.”

UK Furniture Retailer Picks Paragon Routing and Scheduling

Barker and Stonehouse, the UK’s largest independent family-run furniture retailer, has invested in a logistics solution from Paragon to provide customers with a superior delivery service with more choice. Combining Paragon’s routing and scheduling software and fleXipod ePOD system, the solution will enable the retailer to efficiently fulfil increasing order volumes nationwide without compromising on excellent customer service.

As a fast-growing retailer that has successfully combined bricks and mortar stores and a strong internet proposition, Barker and Stonehouse recognises the importance of using the latest technologies. Having already invested in its warehouse and stores, the company decided that the next step was to improve its logistics operation. They evaluated several solutions, eventually selecting Paragon because of the functionality its logistics software offers and its proven experience in the furniture retail sector.

“Our delivery operation now handles 1,500 orders a week, with volumes growing month-on-month. We needed a technology solution that would help us make better use of our vehicles and drivers but also help us to provide a better customer service with more options for the customer to choose from,” explains Shane Butler, Retail Director at Barker and Stonehouse. “Our fleet of 27 in-house vans operate on a nationwide basis – often travelling long distances – so removing inefficiencies and inconsistencies in our transport planning was essential.”

Barker and Stonehouse stores were previously responsible for planning deliveries using a fixed planning matrix that scheduled orders on certain days of the week based on rigid post code areas. When transport plans were complete, each driver would then create their individual daily routes. The company realised that not only were fleet resources being underutilised, but also it had no central visibility of how the operation was performing. As a result, maximising both vehicles and drivers was a challenge.

With the adoption of Paragon’s routing and scheduling software, Barker and Stonehouse will increase delivery frequency, serving nearly 90 per cent of postcodes nationwide on a daily basis, six days a week. This will allow the retailer to offer customers a wider choice of delivery time windows whether they are buying online or ordering in one of the company’s beautifully designed stores.

The customer experience will be further enhanced by frequent and accurate communications including notification of proposed time windows and delivery reminders. On the day of delivery itself, Barker and Stonehouse will be able to use fleXipod to send customers a link to the fleXipod track my driver service via email or text alert, allowing them to monitor the progress of their delivery driver.

Using fleXipod will enable Barker and Stonehouse to streamline the day of delivery process from start to finish. Before leaving the warehouse, drivers will be prompted to complete their pre-shift vehicle checks and carry out an equipment checklist for all deliveries that day. Data can then be stored centrally for compliance requirements. At the customer’s home, drivers will be able to capture proof of delivery data as well as notify the company’s customer care centre of any issues in real-time, sharing photos if required so disputes can be resolved quickly.

“We expect the project to be fully rolled out by the end of April. Paragon’s implementation and support team have been on hand throughout the deployment to ensure we have the necessary processes, resources and skills to make the most of the software solution. They have been fantastic in getting us to where we are today and continue to do so. This has reinforced our belief that we made the right choice when selecting Paragon as our technology partner,” concluded Shane Butler.

Once operational, Barker and Stonehouse will also be able to use their Paragon routing and scheduling software as a strategic planning tool to create what if scenarios that identify further improvements or support future operational decision-making.

William Salter, Managing Director of Paragon Software Systems commented: “Keeping control of logistics costs while offering excellent customer service is a big challenge for retailers today. Being able to offer customers convenience and choice at the point of purchase can play a critical role in the purchasing decision. The ability to then follow that up with consistent communication and a professional experience on the day of delivery can really make a difference to how the consumer views the retailer’s brand. Paragon’s logistics solutions and the experience of our implementation and support team are designed to help retailers deliver on the promise they have made at the point of purchase with confidence.”

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