Successfully navigating myriad global logistics challenges

Events such as the Icelandic volcano eruption in 2011 that grounded thousands of flights and the more recent Suez Canal blockage illustrate that there is an almost infinite number of points at which things can start to go wrong with global logistics, writes Yaseen Khan, Chief Executive Officer NSC Global.

Enterprises that are undertaking IT logistics globally no longer just face the traditional challenges of transport, they must now carefully traverse local customs and cultures, regulatory differences and the impact of digital transformation – making up-to-date and expert knowledge essential.

In our connected and globalised world, there are numerous parties involved to get an item from where it is manufactured to its end destination. Businesses operating in a globalised economy, need to understand that cultural differences can impact how they perform in the local markets. With a sound working knowledge of local cultures, enterprises will benefit from faster transit when transporting goods within a country.

Regulatory differences

Regulatory knowledge is essential to ensure certainty of movement and avoid goods being rendered useless in the destination country. Although speed-to-market is key, don’t let that be a substitute for poor planning. Where possible consolidate loads to ship more effectively and look for flexible services.

Sea-freight may be one-fifth of the cost of airfreight door-to-door, but if you don’t have the correct clearance requests and product-specific licenses/permits, pay the right taxes and duties and meet the varying audit requirements, you risk delaying or even stopping the clearance of goods.

Almost all countries charge taxes on imported goods, but it’s rarely a flat rate even within countries. Having the knowledge to take advantage of tax exemptions or discounts can be extremely economical; equally, so can knowing when not to ship goods, but to purchase them in the country where they’re required.

The impact of digital transformation

Efficiency, optimisation, speed and timing have always been crucial in global logistics. The digitalisation of logistics, can reduce fraud, facilitate seamless transactions, enhance accuracy and will allow for an accurate recording of data. This level of transparency provides absolute clarity on where goods have come from, where and what slows down the supply chain, how it can be made more economical, and where accountability for supply chain failures lies.

The digitally accumulated data can also help to address ethical concerns around child labour, origin of materials and packaging waste while enabling faster action related to changing customer demand, optimum routes, fuel consumption and overall turnaround times.

 

Cloud Computing

The pandemic has accelerated an already existing trend – Cloud Computing. Mandatory stay-at-home orders made remote work a basic requirement for almost all organisations seeing Cloud spending soar 37% in the first quarter of 2020 alone.

Cloud computing now extends far beyond storing data and files off-site. Enterprises could choose to streamline many of their logistics needs meaning for some businesses their entire IT service stored to just one location, raising the question of whether bulky servers and other technology goods will need to be transported in the future.

What is clear is that in order for businesses providing global logistics to continue to thrive in a globalised economy, they must invest the time to address and understand cultural and regulatory differences, and the outstanding growth opportunities and competitive advantages for companies that are willing to embrace these new technologies.

Supply chain costs have a huge impact on a business’ P&L and requires careful management. By retaining some supply chain expertise within your business to oversee your supply chain solutions, and working with a global IT logistics expert that provides an end-to-end service, businesses benefit from the efficiency of single partner with the expert knowledge of local customs and legalities even in complex and unusual locations.

 

Successfully navigating myriad global logistics challenges

Events such as the Icelandic volcano eruption in 2011 that grounded thousands of flights and the more recent Suez Canal blockage illustrate that there is an almost infinite number of points at which things can start to go wrong with global logistics, writes Yaseen Khan, Chief Executive Officer NSC Global.

Enterprises that are undertaking IT logistics globally no longer just face the traditional challenges of transport, they must now carefully traverse local customs and cultures, regulatory differences and the impact of digital transformation – making up-to-date and expert knowledge essential.

In our connected and globalised world, there are numerous parties involved to get an item from where it is manufactured to its end destination. Businesses operating in a globalised economy, need to understand that cultural differences can impact how they perform in the local markets. With a sound working knowledge of local cultures, enterprises will benefit from faster transit when transporting goods within a country.

Regulatory differences

Regulatory knowledge is essential to ensure certainty of movement and avoid goods being rendered useless in the destination country. Although speed-to-market is key, don’t let that be a substitute for poor planning. Where possible consolidate loads to ship more effectively and look for flexible services.

Sea-freight may be one-fifth of the cost of airfreight door-to-door, but if you don’t have the correct clearance requests and product-specific licenses/permits, pay the right taxes and duties and meet the varying audit requirements, you risk delaying or even stopping the clearance of goods.

Almost all countries charge taxes on imported goods, but it’s rarely a flat rate even within countries. Having the knowledge to take advantage of tax exemptions or discounts can be extremely economical; equally, so can knowing when not to ship goods, but to purchase them in the country where they’re required.

The impact of digital transformation

Efficiency, optimisation, speed and timing have always been crucial in global logistics. The digitalisation of logistics, can reduce fraud, facilitate seamless transactions, enhance accuracy and will allow for an accurate recording of data. This level of transparency provides absolute clarity on where goods have come from, where and what slows down the supply chain, how it can be made more economical, and where accountability for supply chain failures lies.

The digitally accumulated data can also help to address ethical concerns around child labour, origin of materials and packaging waste while enabling faster action related to changing customer demand, optimum routes, fuel consumption and overall turnaround times.

 

Cloud Computing

The pandemic has accelerated an already existing trend – Cloud Computing. Mandatory stay-at-home orders made remote work a basic requirement for almost all organisations seeing Cloud spending soar 37% in the first quarter of 2020 alone.

Cloud computing now extends far beyond storing data and files off-site. Enterprises could choose to streamline many of their logistics needs meaning for some businesses their entire IT service stored to just one location, raising the question of whether bulky servers and other technology goods will need to be transported in the future.

What is clear is that in order for businesses providing global logistics to continue to thrive in a globalised economy, they must invest the time to address and understand cultural and regulatory differences, and the outstanding growth opportunities and competitive advantages for companies that are willing to embrace these new technologies.

Supply chain costs have a huge impact on a business’ P&L and requires careful management. By retaining some supply chain expertise within your business to oversee your supply chain solutions, and working with a global IT logistics expert that provides an end-to-end service, businesses benefit from the efficiency of single partner with the expert knowledge of local customs and legalities even in complex and unusual locations.

 

Should My Warehouse Be Automated?

With the pandemic causing a swing away from the high street towards online, businesses looking to keep their operations viable during these challenging trading conditions are investing increasingly in an automated warehouse. Andrey Kazachkov, Head of Warehouse Automation at premier custom software development provider First Line Software, reveals what questions you need to ask before taking the plunge.

Andrey Kazachkov, Head of Warehouse Automation at premier custom software development provider First Line Software

A couple of years ago this question might have been a little easier to answer when looking at today’s challenges and what the repercussions of a global health crisis has done to impact the supply chain around the world. But before we tackle the question of automating vs. a manually operated warehouse system, let’s understand some basics about Warehouse Management Systems (WMS) and some of the technologies required to make it work.

WMS – An Overview

A WMS usually begins as a software application that is specifically designed to optimise and support distribution centre and warehouse functionality. The software works in concert with hardware to execute the constant shifts in resources across planning, directing, staffing, and organising any kind of materials that move into, within, or are shipped out of a facility.

The not-too-distant past may have seen people with spreadsheets on clipboards manually checking off items as they move in and out of their purview. Today, technologies such as big data analytics, plug and play automation, mobile communications, sensors, wearables, IoT, and robotics have transformed warehouse management operations and systems for the better.

It’s possible that the movement of goods through a particular facility may seem to be working just fine with the employees and infrastructure that’s been there for some time.

However, almost every company that moves materials in, within, and out of a building has some degree of automation even if they don’t consider themselves as “automated”.  The various ranges of warehouse automation fall along a spectrum from a 100% automatic facility to a manager who recently upgraded from their clipboard, spreadsheet, and pencil to an iPad.  Let’s look at some key differences between a manual and automated facility.

Advantages of a manual warehouse with WMS integration:

  • People can be more flexible in dynamic situations, provided they are highly skilled.
  • People are easier to re-allocate and can be more versatile and interchangeable when modifying processes.
  • Full automation requires standardisation; the configuration of a warehouse with human resources can be changed dynamically (from pallet to carton storage to unit storage, with the ease of resizing packages and storage containers).
  • The business is saving on equipment costs in the moment.
  • Overall scalability either up or down is easier.

Advantages of a fully automated warehouse:

  • Performance, accuracy, and speed improve with no human error.
  • A smaller warehouse footprint is achieved at an increased level of productivity (for example, the area can be reduced by as much as 80%, which can be important in the absence of space or the high cost of land). Automatic pallet warehouses are available as a rack-supported building or as a free-standing system within a building and can be built up to 150 feet high.
  • Fewer people = easier and lower-cost human resource management.
  • Fewer people = less contact with equipment, less injuries, and illnesses – particularly during a pandemic.
  • Easier implementation of special conditions such as: oxygen-free storage, freezers, ultra-clean environments, etc.

Some challenges of automation:

  • The selection of suppliers and planning is key.  The optimal selection of a supplier is one that can supply both the software and hardware (conveyors, robots, cranes, etc.).
  • Building a realistic project timeline taking into account a wide variety of suppliers.
  • Integration as a separate area of focus – WMS and your existing system’s infrastructure.

Other areas of active troubleshooting will include the deployment launch and your “go-live” timeline that requires coordinated actions between software (WMS) teams, hardware teams, and ancillary equipment teams. Once automation is underway, there is maintenance of equipment that includes adjustments and repairs.  However, there are asset control tools as software platforms that make these tasks easier, if not automated themselves, such as Visualization Module, a product from viastore for visualising warehouse equipment status.

Trends of the global warehouse automation market

LogisticsIQ’s latest market research study is based on an analysis of 400+ companies with more than 100 in-depth interviews.  They concluded that the Global Warehousing Automation Market will have more than doubled from US$13 billion in 2018 to US$27 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 11.7% between 2019 and 2025.

Even though automated warehouse systems can resolve various challenges in warehouse management, research shows that 80% of current warehouses are still manually operated with little to no supporting automation. Just 5% of existing warehouses are fully automated, and comprehensive updates of smart technologies are necessary for companies to remain competitive.

The reality today is that even fully automated warehouses with highly mechanised environments still employ people in key functions. With all the advanced technology, employees still spend their time loading and unloading trucks, handling parcel containers, manually sorting odd-sized items, and servicing the hardware.

Determining the level of automation you need

There is no simple answer to the question “Should my warehouse be automated?”, but it’s not impossible if you’re asking the right questions to determine the level of automation you require.  It all begins with the ever-difficult task of looking within your company to define your business processes. After that, choosing an experienced Warehouse Management Systems partner such as First Line Software will pay off with prioritising the tasks needed to be solved.  This happens with an analysis of your current situation based on the pros and cons of a WMS with people in the mix or a completely automatic solution.

A comprehensive front-end business introspection and partner selection will help determine the optimal configuration of your space and the necessary equipment to make it work.  The correctly chosen balance allows you to get maximum efficiency from the team of employees while reaping the benefits from your chosen level of automation.

First Line Software provides a wide range of services for the development, testing, implementation and maintenance of custom and specialised software solutions for the European and world markets. FLS has a Certified Solution Development Department and a Certified Implementation Department.  Since 2003, FLS has maintained a strategic partnership with viastore – a leading international provider of solutions in the field of warehouse intralogistics.  Together they have completed more than 30 WMS projects in Europe and the USA.

First Line Software is hosting a free English-language webinar on Wednesday 12th May aimed at warehouse managers, owners and operators looking to optimise their existing systems and distribution centre operations. Click here for further details.

 

 

Hiab supplies loader cranes to Spanish railways

Hiab, part of Cargotec, will supply 37 Hiab loader cranes equipped with connected service HiConnect to ADIF (Administrador de Infraestructuras Ferroviarias), the Spanish state-owned railway infrastructure manager. The units will be supplied as part of a tender to replace old loader cranes and it was won by Prosutec and Air Rail in February 2021. The deal value of €1.7 million was booked in the first quarter of 2021.

The cranes to be supplied will be a rail specific variant Hiab X-Rail 192 based on the medium-range Hiab X-HiPro 192 and the light range Hiab X-HiDuo 118 with specific modifications for use with railway maintenance. They will be installed on draisines to be used to maintain railways, predominantly lifting and unloading materials such as rails and sleepers either by hook or grapple.

The cranes will be made in Hiab’s multi-assembly unit in Zaragoza, Spain, and will be the first model in a complete line-up of loader cranes for the rail segment.

“One of the main reasons we chose Hiab was because of their extensive service network in Spain and Europe, and that the HiConnect service ensures the maximum productivity for our customers. I have over 30 years of experience in the manufacturing and maintenance of rail road and road vehicles, my experience with Hiab cranes has always been good, as well as with Multilift demountables. I believe that Hiab has the highest level of technology in the market and mounted on Prosutec vehicles provides extra value to our customers,” says Santiago Faraldo, Technical Advisor, Prosutec.

“The Spanish climate can be challenging from extreme heat to prolonged rainfalls along the Atlantic coast, but on the road or on the tracks Hiab can deliver productivity and safe operation day after day, night after night to help keep the railway running. We’re very happy that our cranes were selected and look forward to servicing them for years to come to provide the maximum uptime,” says Ronald Verzijl, Managing Director, Hiab Iberia.

Hiab supplies loader cranes to Spanish railways

Hiab, part of Cargotec, will supply 37 Hiab loader cranes equipped with connected service HiConnect to ADIF (Administrador de Infraestructuras Ferroviarias), the Spanish state-owned railway infrastructure manager. The units will be supplied as part of a tender to replace old loader cranes and it was won by Prosutec and Air Rail in February 2021. The deal value of €1.7 million was booked in the first quarter of 2021.

The cranes to be supplied will be a rail specific variant Hiab X-Rail 192 based on the medium-range Hiab X-HiPro 192 and the light range Hiab X-HiDuo 118 with specific modifications for use with railway maintenance. They will be installed on draisines to be used to maintain railways, predominantly lifting and unloading materials such as rails and sleepers either by hook or grapple.

The cranes will be made in Hiab’s multi-assembly unit in Zaragoza, Spain, and will be the first model in a complete line-up of loader cranes for the rail segment.

“One of the main reasons we chose Hiab was because of their extensive service network in Spain and Europe, and that the HiConnect service ensures the maximum productivity for our customers. I have over 30 years of experience in the manufacturing and maintenance of rail road and road vehicles, my experience with Hiab cranes has always been good, as well as with Multilift demountables. I believe that Hiab has the highest level of technology in the market and mounted on Prosutec vehicles provides extra value to our customers,” says Santiago Faraldo, Technical Advisor, Prosutec.

“The Spanish climate can be challenging from extreme heat to prolonged rainfalls along the Atlantic coast, but on the road or on the tracks Hiab can deliver productivity and safe operation day after day, night after night to help keep the railway running. We’re very happy that our cranes were selected and look forward to servicing them for years to come to provide the maximum uptime,” says Ronald Verzijl, Managing Director, Hiab Iberia.

Woolworths plans innovative fulfilment centre

Woolworths has announced plans to construct a new automated fulfilment centre in Auburn, New South Wales, Australia to better serve the online grocery needs of customers in Western Sydney. Subject to planning approval, the 22,000 sq m Auburn fulfilment centre will support up to 250 full-time equivalent roles and around 440 jobs during construction, which is expected to commence in 2021 with go-live planned for 2024.

Woolworths has chosen automation technology company KNAPP as its partner for the realisation of the project. Innovative technologies will help Woolworths’ personal shoppers pick and dispatch more than 50,000 orders a week, with customers having their orders conveniently delivered to their door.

The plans come as Woolworths reported e-commerce sales growth of 92% from July-December 2020. E-commerce sales now account for around 8% of total sales at Woolworths.

“We’ve seen an extraordinary acceleration in online grocery shopping over the past year,” said WooliesX Managing Director, Amanda Bardwell. “As we look ahead, we see more and more of our customers turning to the ease and convenience of home delivery to reclaim time in their busy lives. To keep pace with the demand, we need to innovate with new technology to boost capacity and ensure we’re continuing to offer the best possible online grocery experience.

“This fulfilment centre will deliver a step change in our online offer for our Western Sydney customers. With KNAPP’s world-class automation, our team of personal shoppers will be able to pick many more orders – offering our customers faster delivery options and extra windows to choose from.”

Rudolf Hansl, Vice President Food Retail Solutions at KNAPP, commented: “In collaboration with Woolworths, we’ve developed a highly automated and economical concept for online grocery. Our proven technologies enable fast and efficient customer order fulfilment. We’re very pleased to partner with Woolworths and look forward to working together for years to come.”

Auburn is the next stage of e-commerce investment following strong growth and increased scale. It builds on recent investments with Takeoff’s micro-fulfilment solution (using KNAPP technology) – already live at Carrum Downs, Victoria; Moorhouse, Christchurch; and Penrose, Auckland. A further site is under construction at Maroochydore, Queensland.

Auburn will use the same underlying KNAPP technology at a much larger scale and is expected to deliver efficiency benefits as Woolworths unlocks new capacity for growth. Woolworths stores remain a key part of the e-commerce network, with investment to continue in pick-up (including Direct-to-Boot), in-store fulfilment and on-demand delivery.

Amanda Bardwell concluded: “Auburn and our other fulfilment centres play important roles, complementing the work of our store teams. They help us better serve the most densely populated areas with the strongest demand for online groceries. But even as we invest in new fulfilment centres, local stores remain the heart of our online operation. By making the most of our unrivalled national store network, we can stay close to our customers for faster same-day and on-demand delivery options, as well as convenient pick-up solutions.”

Woolworths plans innovative fulfilment centre

Woolworths has announced plans to construct a new automated fulfilment centre in Auburn, New South Wales, Australia to better serve the online grocery needs of customers in Western Sydney. Subject to planning approval, the 22,000 sq m Auburn fulfilment centre will support up to 250 full-time equivalent roles and around 440 jobs during construction, which is expected to commence in 2021 with go-live planned for 2024.

Woolworths has chosen automation technology company KNAPP as its partner for the realisation of the project. Innovative technologies will help Woolworths’ personal shoppers pick and dispatch more than 50,000 orders a week, with customers having their orders conveniently delivered to their door.

The plans come as Woolworths reported e-commerce sales growth of 92% from July-December 2020. E-commerce sales now account for around 8% of total sales at Woolworths.

“We’ve seen an extraordinary acceleration in online grocery shopping over the past year,” said WooliesX Managing Director, Amanda Bardwell. “As we look ahead, we see more and more of our customers turning to the ease and convenience of home delivery to reclaim time in their busy lives. To keep pace with the demand, we need to innovate with new technology to boost capacity and ensure we’re continuing to offer the best possible online grocery experience.

“This fulfilment centre will deliver a step change in our online offer for our Western Sydney customers. With KNAPP’s world-class automation, our team of personal shoppers will be able to pick many more orders – offering our customers faster delivery options and extra windows to choose from.”

Rudolf Hansl, Vice President Food Retail Solutions at KNAPP, commented: “In collaboration with Woolworths, we’ve developed a highly automated and economical concept for online grocery. Our proven technologies enable fast and efficient customer order fulfilment. We’re very pleased to partner with Woolworths and look forward to working together for years to come.”

Auburn is the next stage of e-commerce investment following strong growth and increased scale. It builds on recent investments with Takeoff’s micro-fulfilment solution (using KNAPP technology) – already live at Carrum Downs, Victoria; Moorhouse, Christchurch; and Penrose, Auckland. A further site is under construction at Maroochydore, Queensland.

Auburn will use the same underlying KNAPP technology at a much larger scale and is expected to deliver efficiency benefits as Woolworths unlocks new capacity for growth. Woolworths stores remain a key part of the e-commerce network, with investment to continue in pick-up (including Direct-to-Boot), in-store fulfilment and on-demand delivery.

Amanda Bardwell concluded: “Auburn and our other fulfilment centres play important roles, complementing the work of our store teams. They help us better serve the most densely populated areas with the strongest demand for online groceries. But even as we invest in new fulfilment centres, local stores remain the heart of our online operation. By making the most of our unrivalled national store network, we can stay close to our customers for faster same-day and on-demand delivery options, as well as convenient pick-up solutions.”

RTITB confirms Irish post-Brexit status

Following Brexit, RTITB confirms that it remains a recognised accrediting body for lift truck operator and instructor training in the Republic of Ireland.

RTITB’s recognition as an accrediting body in Ireland is derived from the HSA (Health and Safety Authority) Code of Practice Rider-operated lift trucks: operator training and Supplementary Guidance. The HSA has confirmed that the document, which names RTITB as an accreditation scheme provider in the Appendix, is still valid following the UK’s departure from the EU. Therefore, RTITB Accreditation for employers and training providers delivering lift truck operator and instructor training is recognised in the Republic of Ireland.

“For RTITB, it has been very much ‘business as usual’ since Brexit,” says Laura Nelson, Managing Director for RTITB, the leading workplace transport training accrediting body for the UK and Ireland. “Brexit shouldn’t mean that forklift training standards slip, so we remain committed to working with organisations in Ireland to help improve safety in lift truck and workplace transport operations.

“To remove any uncertainty and help minimise business disruption, we also aim to keep all our customers in Ireland up-to-date throughout this time of change, and our team continues to provide the same high level of support,” she continues.

RTITB also confirms that trainees’ data can continue to be shared by trainers in the Republic of Ireland, with RTITB as an Accrediting body in the UK in line with GDPR (General Data Protection Regulation). This is possible due to a temporary framework that permits the free flow of personal data between the EU and UK – a ‘third country’ – for business and law enforcement purposes. This arrangement, established by the UK-EU Trade and Cooperation Agreement, is currently valid until 30th June 2021.

Indications from the EC suggest that following this deadline, the UK’s existing data protection regime will be deemed adequate for this transfer process to continue legally. However, this will be subject to further reviews by the EU Data Protection Authorities and European Data Protection Board before a decision is formally made or adopted by EU member states.

RTITB confirms Irish post-Brexit status

Following Brexit, RTITB confirms that it remains a recognised accrediting body for lift truck operator and instructor training in the Republic of Ireland.

RTITB’s recognition as an accrediting body in Ireland is derived from the HSA (Health and Safety Authority) Code of Practice Rider-operated lift trucks: operator training and Supplementary Guidance. The HSA has confirmed that the document, which names RTITB as an accreditation scheme provider in the Appendix, is still valid following the UK’s departure from the EU. Therefore, RTITB Accreditation for employers and training providers delivering lift truck operator and instructor training is recognised in the Republic of Ireland.

“For RTITB, it has been very much ‘business as usual’ since Brexit,” says Laura Nelson, Managing Director for RTITB, the leading workplace transport training accrediting body for the UK and Ireland. “Brexit shouldn’t mean that forklift training standards slip, so we remain committed to working with organisations in Ireland to help improve safety in lift truck and workplace transport operations.

“To remove any uncertainty and help minimise business disruption, we also aim to keep all our customers in Ireland up-to-date throughout this time of change, and our team continues to provide the same high level of support,” she continues.

RTITB also confirms that trainees’ data can continue to be shared by trainers in the Republic of Ireland, with RTITB as an Accrediting body in the UK in line with GDPR (General Data Protection Regulation). This is possible due to a temporary framework that permits the free flow of personal data between the EU and UK – a ‘third country’ – for business and law enforcement purposes. This arrangement, established by the UK-EU Trade and Cooperation Agreement, is currently valid until 30th June 2021.

Indications from the EC suggest that following this deadline, the UK’s existing data protection regime will be deemed adequate for this transfer process to continue legally. However, this will be subject to further reviews by the EU Data Protection Authorities and European Data Protection Board before a decision is formally made or adopted by EU member states.

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