Inside the warehouse with retailer Sisi & Seb

Carley Bassett, managing director of luxury children’s brand Sisi & Seb, shares how her team managed demand during the pandemic and the benefits of outsourcing fulfilment to Diamond Logistics.

What trends are you seeing in the luxury children’s products market? How do you expect the market to change in the next few years?

People really love unisex products and items that have longevity so they often buy gender neutral clothing. I find parents want items that will last, are different and good quality, but at a fair price. Now more than ever sustainability is key and I think (and hope) that this will continue in the next few years.

How have you overcome the challenges of Brexit and the ongoing COVID-19 pandemic? 

I am definitely still dealing with them, a lot of stress, worry and wine in equal measures to get through both! 2020 was a tough and unpredictable year, we saw a huge demand for online shopping. It was difficult to plan 2021 off the back of that.

Has the pandemic changed how you operate? If so, how?

I was lucky to have moved into fulfilment prior to the pandemic, therefore still able to dispatch orders. We saw huge demand and had to move quickly to put new systems in place and to recruit a bigger team. The first lockdown was crazy. Thankfully I had Diamond, but I was doing the marketing, accounting, social media and customer service by myself. We have grown quickly and now have two members of staff, an amazing warehouse and a fantastic accountant for which I am so grateful.

We know how important packaging and the un-boxing experience is in 2021. How has Diamond supported you in your un-boxing ambitions?

Diamond really understands my desire to have eco-friendly packaging and where we can, no plastic. Our packaging is all cardboard/paper and recyclable. We also gift wrap, as we realised people weren’t able to do so themselves during the pandemic.

How has Diamond Logistics supported your growth and the safe delivery of your products? 

They have been amazing quite frankly. It is such a fast-paced environment with e-commerce but Mandy Watkins-Smith, managing director at Diamond Logistics Bristol, and her team are always so fast to respond to queries and process customer returns quickly and efficiently. I have been able to put faith in them and grow the areas of the business that I need to. I am able to rest in the knowledge they are dealing with the logistics efficiently and with utmost care and attention.

What should retailers think about when choosing a fulfilment partner? What have been the benefits of partnering with Diamond?

As with anything you have to get along with the team and make sure you’re a good fit. Customer experience is key, as is making sure orders are processed in a timely manner. We are all human and mistakes can happen so you have to work with a fulfilment partner which is transparent and vice versa. I really feel like Diamond has helped me grow my business in the time I have been with them, and it’s been a leap in the right direction for us.

Reflecting on the last year, what advice would you give to an emerging retailer of children’s products?

First and foremost make sure you prioritise a professional quality service over a lower price (particularly with accountants and fulfilment centres). Transparency is key in all that you do, whether that is with your customers or the professionals you partner with. eCommerce is super hard, competitive (particularly in this field) and ever changing so keep going and make sure you give yourself the credit you deserve. Sometimes it feels like you haven’t achieved anything but every little step is a move forward!

Inside the warehouse with retailer Sisi & Seb

Carley Bassett, managing director of luxury children’s brand Sisi & Seb, shares how her team managed demand during the pandemic and the benefits of outsourcing fulfilment to Diamond Logistics.

What trends are you seeing in the luxury children’s products market? How do you expect the market to change in the next few years?

People really love unisex products and items that have longevity so they often buy gender neutral clothing. I find parents want items that will last, are different and good quality, but at a fair price. Now more than ever sustainability is key and I think (and hope) that this will continue in the next few years.

How have you overcome the challenges of Brexit and the ongoing COVID-19 pandemic? 

I am definitely still dealing with them, a lot of stress, worry and wine in equal measures to get through both! 2020 was a tough and unpredictable year, we saw a huge demand for online shopping. It was difficult to plan 2021 off the back of that.

Has the pandemic changed how you operate? If so, how?

I was lucky to have moved into fulfilment prior to the pandemic, therefore still able to dispatch orders. We saw huge demand and had to move quickly to put new systems in place and to recruit a bigger team. The first lockdown was crazy. Thankfully I had Diamond, but I was doing the marketing, accounting, social media and customer service by myself. We have grown quickly and now have two members of staff, an amazing warehouse and a fantastic accountant for which I am so grateful.

We know how important packaging and the un-boxing experience is in 2021. How has Diamond supported you in your un-boxing ambitions?

Diamond really understands my desire to have eco-friendly packaging and where we can, no plastic. Our packaging is all cardboard/paper and recyclable. We also gift wrap, as we realised people weren’t able to do so themselves during the pandemic.

How has Diamond Logistics supported your growth and the safe delivery of your products? 

They have been amazing quite frankly. It is such a fast-paced environment with e-commerce but Mandy Watkins-Smith, managing director at Diamond Logistics Bristol, and her team are always so fast to respond to queries and process customer returns quickly and efficiently. I have been able to put faith in them and grow the areas of the business that I need to. I am able to rest in the knowledge they are dealing with the logistics efficiently and with utmost care and attention.

What should retailers think about when choosing a fulfilment partner? What have been the benefits of partnering with Diamond?

As with anything you have to get along with the team and make sure you’re a good fit. Customer experience is key, as is making sure orders are processed in a timely manner. We are all human and mistakes can happen so you have to work with a fulfilment partner which is transparent and vice versa. I really feel like Diamond has helped me grow my business in the time I have been with them, and it’s been a leap in the right direction for us.

Reflecting on the last year, what advice would you give to an emerging retailer of children’s products?

First and foremost make sure you prioritise a professional quality service over a lower price (particularly with accountants and fulfilment centres). Transparency is key in all that you do, whether that is with your customers or the professionals you partner with. eCommerce is super hard, competitive (particularly in this field) and ever changing so keep going and make sure you give yourself the credit you deserve. Sometimes it feels like you haven’t achieved anything but every little step is a move forward!

Pipe company chooses electric forklifts

Pioneering composite steel drainage pipe manufacturer, AquaSpira, recently unveiled ambitious plans to reduce its embodied carbon by half and has taken a significant step in achieving it by switching from IC engine to electric forklifts at its site in Nelson, Lancashire.

When the company’s three trucks were due for replacement, AquaSpira contacted local Mitsubishi Forklift Trucks dealer Jofson for support.

AquaSpira Managing Director Neil Wallace explained: “We are investing in a series of initiatives to de-carbonise our production, in line with our R&D innovations to de-carbonise through pipe design and sensors. This has included the use of recycled materials in our manufacturing, the installation of solar panels and reducing our road mileage.

“It’s all about making sensible decisions for the good of both our company and our workforce. Choosing electric forklifts will help us cut not only our carbon footprint but also our running costs. This work supports the huge strides we are making in helping housing and commercial developers and the transport industry considerably reduce their impact on the environment through their drainage specifications.”

Small but tough

Jofson Sales Manager Lee Whittaker worked with AquaSpira to source the right trucks for its operations, recommending three models from the award-wining Mitsubishi EDiA range – renowned for its agility, strength and state-of-the-art ergonomics.

Given the different requirements across the site AquaSpira acquired a 2-tonne EDiA EM FB20AN for use in the warehouse, a 2.5-tonne EDiA EX FB25CN for general purpose work such as unloading and loading, and a 3-tonne EDiA EX FB30CN for heavy-duty lifting of steel coils and finished pipes.

Whittaker said: “All EDiA models are compact and have a >100° steering axle with dual drive motors which guarantees a very small turning circle, making them ideally-suited to working in tight spaces such as the warehouse, or out in the yard where they are required to manoeuvre around equipment and materials.

“These trucks are lifting large metal and plastic loads which have a tendency to slip and move, so extra care is needed. EDiA has a Sensitive Drive System that ensures smooth movement and its Intelligent Cornering System judges angles at the very start of a turn and automatically optimises speed for greater stability.

“EDiA has exceptional all-round, 360° visibility thanks to Scandinavian design principles, while the ECO and PRO modes allow the motor parameters to be adjusted to suit each operator’s capability and the task undertaken. All these features add up to give operators greater confidence and control when handling difficult loads day in, day out, further reducing the risk of accidents.”

A fleet management system was also added, which provides PIN-code access for authorised use and pre-shift check programmes.

“The system ensures greater accountability among operators as we know who is working on what truck and when,” says Leigh Cain, Transport Supervisor at AquaSpira.

“We chose some really useful safety features for the trucks, including a rear blue spotlight, and a rear handle and horn, all of which help alert pedestrians working nearby so they keep a safe distance from the truck.”

Run on the sun

In the future, AquaSpira plans to install solar panels to generate electricity for the site, allowing the forklifts to be charged using renewable energy.

Plus, Mitsubishi says the EDiA forklifts will keep going and going thanks to their low energy consumption.

“The trucks only need to be charged every couple of days,” added Cain. “What’s more, because they are every bit as powerful as the old diesels and LP gas trucks, they can carry large loads, so we have fewer trips back and forth across the yard. That means the battery charge lasts longer and we get more done. The electric trucks are great for productivity.”

The new EDiA trucks are used to cover a large site over varied and sometimes uneven terrain, but have proved equal to every challenge.

Cain said: “The operators like the new trucks and the fact that we can adjust a lot of the truck settings means every task is handled with ease.

“The noise is the biggest difference we noticed. The EDiA forklifts are very quiet, and as there are no emissions it is much safer for anyone working around them, especially in the warehouse.”

As well as supporting leaner and cleaner operations, electric trucks have the added benefit of being future-proof, given the impending end to red diesel subsidies that could see the running costs of diesel trucks soar.

Whittaker said: “AquaSpira will be able to run its EDiA trucks on a fraction of the cost compared to using gas bottles or diesel fuel, without any compromise on power and performance. I’d advise businesses in other heavy industries such as construction and manufacturing that traditionally use IC engine trucks to consider following the same route as AquaSpira by switching to electric, not least to avoid being hit with ever higher fuel and maintenance costs.”

Since working with Jofson, AquaSpira has been impressed by the high levels of support.

“The team at Jofson was very responsive throughout the entire process, from assessing our requirements right through to answering our queries and commissioning the trucks on site. They’ve been great to work with,” said Cain. “The service they offer is second to none.”

 

Mercadona warehouse reaches 100% performance

The ramp-up of the new automated frozen food warehouse of the Spanish food retailer Mercadona in Guadix (Granada, Spain), was carried out on time by WITRON. This is especially impressive as the construction and implementation of the project had to be executed in the midst of the most difficult phase of the Covid-19 pandemic, with all the well-known constraints and conditions.

All of this presented organisational and logistical challenges. Nevertheless, the productive ramp-up of the frozen food warehouse was successfully completed after only eight weeks and within the contractually agreed time frame.

Thanks to the efficient cooperation between the project teams of both companies, it was possible to carry out extensive operational and load tests before the productive start. As a result, the intended system performance was achieved just four weeks after the first store was supplied – and this in the middle of the summer season, with constantly growing throughput volumes of the system, which is designed for almost 50,000 cases per day.

The distribution centre in Guadix is already the sixth fully automated frozen food warehouse that WITRON has designed and implemented for Mercadona. Other sites are located in Madrid, Valencia, León, Barcelona, and Abrera. Seven COM machines are implemented over an area of approx. 18,000 sq m. Furthermore, an automated high bay warehouse with 7,000 pallet locations as well as a tray AS/RS with 62,000 locations are located in front of the COMs.

In addition, pallets from a bread factory in an adjacent building can be stored directly in the automatic pallet warehouse via conveyor network.

The new system currently supplies more than 170 Mercadona stores in Andalusia. In total, almost 950 Mercadona stores already receive their frozen goods through fully automated WITRON solutions. This represents more than 60% of the total stores of the leading Spanish food retailer. Since the first automated Mercadona logistics centre in Madrid was put into productive use more than 15 years ago, the OPM technology has significantly improved workstation ergonomics in the distribution centres – as well as efficiency and cost effectiveness in all logistics processes.

WITRON’s OPM technology is considered the most successful fully automated case order picking system worldwide in food retail logistics. WITRON solutions supply more than 100 million people daily with food and many important everyday necessities via 35,000+ stores or online.

Mercadona warehouse reaches 100% performance

The ramp-up of the new automated frozen food warehouse of the Spanish food retailer Mercadona in Guadix (Granada, Spain), was carried out on time by WITRON. This is especially impressive as the construction and implementation of the project had to be executed in the midst of the most difficult phase of the Covid-19 pandemic, with all the well-known constraints and conditions.

All of this presented organisational and logistical challenges. Nevertheless, the productive ramp-up of the frozen food warehouse was successfully completed after only eight weeks and within the contractually agreed time frame.

Thanks to the efficient cooperation between the project teams of both companies, it was possible to carry out extensive operational and load tests before the productive start. As a result, the intended system performance was achieved just four weeks after the first store was supplied – and this in the middle of the summer season, with constantly growing throughput volumes of the system, which is designed for almost 50,000 cases per day.

The distribution centre in Guadix is already the sixth fully automated frozen food warehouse that WITRON has designed and implemented for Mercadona. Other sites are located in Madrid, Valencia, León, Barcelona, and Abrera. Seven COM machines are implemented over an area of approx. 18,000 sq m. Furthermore, an automated high bay warehouse with 7,000 pallet locations as well as a tray AS/RS with 62,000 locations are located in front of the COMs.

In addition, pallets from a bread factory in an adjacent building can be stored directly in the automatic pallet warehouse via conveyor network.

The new system currently supplies more than 170 Mercadona stores in Andalusia. In total, almost 950 Mercadona stores already receive their frozen goods through fully automated WITRON solutions. This represents more than 60% of the total stores of the leading Spanish food retailer. Since the first automated Mercadona logistics centre in Madrid was put into productive use more than 15 years ago, the OPM technology has significantly improved workstation ergonomics in the distribution centres – as well as efficiency and cost effectiveness in all logistics processes.

WITRON’s OPM technology is considered the most successful fully automated case order picking system worldwide in food retail logistics. WITRON solutions supply more than 100 million people daily with food and many important everyday necessities via 35,000+ stores or online.

Tiger Trailers recruiting for Cheshire facility

Trailer and commercial vehicle body manufacturer Tiger Trailers is recruiting 50 new employees to start work at its state-of-the-art facility in Winsford, Cheshire (UK).

The employment drive supports a surge in demand for trailers and HGVs due to the increase in home deliveries and online shopping.

The 168,000 sq ft site – which opened in April 2019 – already employs 213 people and is located on the Winsford Industrial Estate.

Various jobs are on offer including forklift truck drivers, semi-skilled operatives, hydraulic fitters, auto electricians, coachbuilders and welders. Pay rates range from £11.36 to £18.85 per hour depending on position, experience, and shifts.

Edward Booth, finance director at Tiger Trailers, said: “We are seeing record amounts of orders because consumer buying habits have shifted so drastically due to Covid-19. The jobs we’ve created will enable us to exceed this demand and at the same time, provide an economic boost for Winsford by providing locals with new opportunities on their doorstep.”

New employees will enjoy benefits including pay increases after 12 weeks, overtime, bonus scheme, a free birthday breakfast, early finish on Fridays, onsite canteen, free car park and opportunities for career progression.

Tiger Trailers is easily accessible by car, bus and train, and the company is looking to provide a private bus service to help new and existing employees travel to work should they need it.

Edward continued: “It’s a really exciting time to join the Tiger Trailers family because we’ve got huge growth plans which involve enhancing our CSR activities and transforming our internal communications. We’ve launched an employee appreciation wall to showcase everyone’s hard work, and partnered with non-profit organisations like Veterans into Logistics to help place ex-military personnel into truck driving roles.”

Tiger Trailers manufacturers between 1,500 and 2,000 trailers per year and hopes to create even more jobs at its Winsford site in early 2022.

Interested applicants can apply for jobs at Tiger Trailer’s Winsford site by emailing crewe@gap-personnel.com, calling +44 (0)1270 581888 or visiting www.gap-personnel.com/clients/tiger-trailers.

Tiger Trailers recruiting for Cheshire facility

Trailer and commercial vehicle body manufacturer Tiger Trailers is recruiting 50 new employees to start work at its state-of-the-art facility in Winsford, Cheshire (UK).

The employment drive supports a surge in demand for trailers and HGVs due to the increase in home deliveries and online shopping.

The 168,000 sq ft site – which opened in April 2019 – already employs 213 people and is located on the Winsford Industrial Estate.

Various jobs are on offer including forklift truck drivers, semi-skilled operatives, hydraulic fitters, auto electricians, coachbuilders and welders. Pay rates range from £11.36 to £18.85 per hour depending on position, experience, and shifts.

Edward Booth, finance director at Tiger Trailers, said: “We are seeing record amounts of orders because consumer buying habits have shifted so drastically due to Covid-19. The jobs we’ve created will enable us to exceed this demand and at the same time, provide an economic boost for Winsford by providing locals with new opportunities on their doorstep.”

New employees will enjoy benefits including pay increases after 12 weeks, overtime, bonus scheme, a free birthday breakfast, early finish on Fridays, onsite canteen, free car park and opportunities for career progression.

Tiger Trailers is easily accessible by car, bus and train, and the company is looking to provide a private bus service to help new and existing employees travel to work should they need it.

Edward continued: “It’s a really exciting time to join the Tiger Trailers family because we’ve got huge growth plans which involve enhancing our CSR activities and transforming our internal communications. We’ve launched an employee appreciation wall to showcase everyone’s hard work, and partnered with non-profit organisations like Veterans into Logistics to help place ex-military personnel into truck driving roles.”

Tiger Trailers manufacturers between 1,500 and 2,000 trailers per year and hopes to create even more jobs at its Winsford site in early 2022.

Interested applicants can apply for jobs at Tiger Trailer’s Winsford site by emailing crewe@gap-personnel.com, calling +44 (0)1270 581888 or visiting www.gap-personnel.com/clients/tiger-trailers.

IMHX is back – and it’s live!

Next September sees the return of IMHX – the UK’s premier logistics solutions and intralogistics technology event. IMHX 2022 will open for business at the NEC, Birmingham, on 6th September 2022 and will showcase the developments that are reshaping the post-pandemic global logistics industry over three days.

IMHX 2022 event director, Rob Fisher, commented: “Nothing compares with the power of face-to-face meetings and the opportunity to engage with product demonstrations and interactive displays that a ‘live’, in-person event provides.

IMHX 2022 will be the essential gathering place for UK logistics professionals to reconnect with the industry, stay ahead of supply chain trends and source the latest storage and handling solutions from some of the world’s most innovative and influential manufacturers and suppliers.”

Logistics Business, a long-time IMHX exhibitor and media partner, has already reserved its stand – 4J30 – at IMHX 2022, where we will be looking forward to meeting readers, subscribers and industry colleagues.

Warehouse automation

The opportunity to see working demonstrations of the latest automated handling technology – from entry level solutions to fully automated warehouse systems  – is certain to be one of the main attractions of IMHX 2022.

“Interest in warehouse automation has been growing exponentially over several years and the impact of Brexit and the pandemic on the availability of picking staff, forklift drivers and other warehouse personnel has driven demand for the automated guided vehicles, autonomous vehicles and other forms of robotics to new levels,” said Fisher.

IMHX 2022 will also be the place to examine the advanced lift truck power sources, such as lithium-ion batteries and hydrogen fuel cells, that are remodelling the way that many companies operate their intralogistics processes.

Fisher commented: “With heightened environmental concerns, the market for low – or zero – emission fuel technologies is growing significantly and many of the companies at the forefront of the low emission lift truck revolution will be highlighting their latest models at IMHX 2022.”

E-commerce technology

Meanwhile, with the sustained growth of e-commerce driving demand for specialist order fulfilment services, IMHX 2022 is well placed for visitors to compare order picking systems, packaging technology and parcel sortation solutions.

With over 25,000 sq ft of exhibition space, IMHX 2022 enjoys cross-industry support from the UK’s leading logistics industry associations and trade bodies, including: Automated Material Handling Systems Association (AMHSA), the UK Materials Handling Association (UKMHA); and the UK Warehousing Association (UKWA).

Dave Berridge, Secretary of AMHSA, commented: “As the world realigns post-pandemic, vibrant business events like IMHX 2022 will provide vital meeting places for logistics professionals to reconnect and discover new ways of improving their businesses.”

Clare Bottle, CEO of the UK Warehousing Association, said: “IMHX is a melting pot for all elements of the third party logistics, supply chain planning and materials handling industries. It is the perfect place to connect manufacturers and suppliers of a host of products and services with the organisations that have the most to gain from them.”

UK Materials Handling Association CEO, Tim Waples, said: “A visit to IMHX is always a great chance to see the complete range of materials handling equipment, from conventional fork lift trucks and pallet movers to state-of-the-art intralogistics solutions, all under one roof. This is a wonderful opportunity to understand how modern technology can integrate with conventional handling solutions to deliver the operational benefits supply chain bosses are looking for.”

Fisher added: “We’ve got lots of exciting plans for IMHX 2022 which will ensure that every aspect of the event is relevant for the challenges and opportunities presenting themselves to companies in the logistics and supply chain sectors today.

”The past 18 months or so has been an extremely challenging time for everyone, so it will be great to be back at the NEC and I look forward to safely welcoming visitors and exhibitors alike to an event where it is certain that a lot of business will be done.”

IMHX 2022 is co-owned by Informa Exhibitions and the UK Materials Handling Association (formerly BITA – the British Industrial Truck Association).

IMHX is back – and it’s live!

Next September sees the return of IMHX – the UK’s premier logistics solutions and intralogistics technology event. IMHX 2022 will open for business at the NEC, Birmingham, on 6th September 2022 and will showcase the developments that are reshaping the post-pandemic global logistics industry over three days.

IMHX 2022 event director, Rob Fisher, commented: “Nothing compares with the power of face-to-face meetings and the opportunity to engage with product demonstrations and interactive displays that a ‘live’, in-person event provides.

IMHX 2022 will be the essential gathering place for UK logistics professionals to reconnect with the industry, stay ahead of supply chain trends and source the latest storage and handling solutions from some of the world’s most innovative and influential manufacturers and suppliers.”

Logistics Business, a long-time IMHX exhibitor and media partner, has already reserved its stand – 4J30 – at IMHX 2022, where we will be looking forward to meeting readers, subscribers and industry colleagues.

Warehouse automation

The opportunity to see working demonstrations of the latest automated handling technology – from entry level solutions to fully automated warehouse systems  – is certain to be one of the main attractions of IMHX 2022.

“Interest in warehouse automation has been growing exponentially over several years and the impact of Brexit and the pandemic on the availability of picking staff, forklift drivers and other warehouse personnel has driven demand for the automated guided vehicles, autonomous vehicles and other forms of robotics to new levels,” said Fisher.

IMHX 2022 will also be the place to examine the advanced lift truck power sources, such as lithium-ion batteries and hydrogen fuel cells, that are remodelling the way that many companies operate their intralogistics processes.

Fisher commented: “With heightened environmental concerns, the market for low – or zero – emission fuel technologies is growing significantly and many of the companies at the forefront of the low emission lift truck revolution will be highlighting their latest models at IMHX 2022.”

E-commerce technology

Meanwhile, with the sustained growth of e-commerce driving demand for specialist order fulfilment services, IMHX 2022 is well placed for visitors to compare order picking systems, packaging technology and parcel sortation solutions.

With over 25,000 sq ft of exhibition space, IMHX 2022 enjoys cross-industry support from the UK’s leading logistics industry associations and trade bodies, including: Automated Material Handling Systems Association (AMHSA), the UK Materials Handling Association (UKMHA); and the UK Warehousing Association (UKWA).

Dave Berridge, Secretary of AMHSA, commented: “As the world realigns post-pandemic, vibrant business events like IMHX 2022 will provide vital meeting places for logistics professionals to reconnect and discover new ways of improving their businesses.”

Clare Bottle, CEO of the UK Warehousing Association, said: “IMHX is a melting pot for all elements of the third party logistics, supply chain planning and materials handling industries. It is the perfect place to connect manufacturers and suppliers of a host of products and services with the organisations that have the most to gain from them.”

UK Materials Handling Association CEO, Tim Waples, said: “A visit to IMHX is always a great chance to see the complete range of materials handling equipment, from conventional fork lift trucks and pallet movers to state-of-the-art intralogistics solutions, all under one roof. This is a wonderful opportunity to understand how modern technology can integrate with conventional handling solutions to deliver the operational benefits supply chain bosses are looking for.”

Fisher added: “We’ve got lots of exciting plans for IMHX 2022 which will ensure that every aspect of the event is relevant for the challenges and opportunities presenting themselves to companies in the logistics and supply chain sectors today.

”The past 18 months or so has been an extremely challenging time for everyone, so it will be great to be back at the NEC and I look forward to safely welcoming visitors and exhibitors alike to an event where it is certain that a lot of business will be done.”

IMHX 2022 is co-owned by Informa Exhibitions and the UK Materials Handling Association (formerly BITA – the British Industrial Truck Association).

The true cost of food waste in the UK supply chain

According to recent research conducted by supply chain specialists Balloon One, 4.8 million tonnes of food are wasted in the UK supply chain every year. That’s enough to feed approximately 2,646,000,000 people each day, or everyone in the UK for 39 days.

Food waste is not only an issue for your bank balance, but the environment too. When we throw food away, we’re wasting the water, energy, and space that’s been used to grow, produce, and transport it.

Not only that, but according to FareShare, approximately 8.4 million people in the UK are living in food insecure homes. The amount of food waste produced by the sector is enough to feed everyone in the UK and tackle the country’s food poverty crisis.

Using statistics from WRAP’s report on food waste in primary production in the UK, Balloon One analysed food waste data across four main industries – retail, manufacturing & processing, agriculture & primary production, and hospitality & food service – to discover the truth behind the UK’s waste problem.

It compared WRAP’s data with the average amount of food each person needs per day, to work out the true cost of the UK supply chain’s food waste problem.

The supply chain’s problem with food waste

The waste produced by the supply chain is significant, but if we break the data down more, we can work out exactly which sectors hold the most responsibility.

Manufacturing and processing produced the largest amount of food waste. The 1.9 million tonnes created by this sector is enough to feed approximately 1,047,375,000 people every day. That’s the equivalent of feeding everyone in the UK for 16 days.

Following closely behind is agriculture and primary production. This sector’s 1.6 million tonnes of food waste could feed 882,000,000 people every day, or provide almost two weeks’ (13 days’) worth of food for everyone in the UK.

Not far behind is hospitality and food service, which produces 1 million tonnes of food waste — enough to feed 551,250,000 people in just one day, or everyone in the UK for approximately eight days.

Of all the sectors, retail produced the lowest amount of food waste, but the amount still remains high. At 0.3 million tonnes, this sector wastes enough food to feed approximately 165,375,000 people per day. That could feed everyone in the UK for three whole days.

Balloon One’s results showed that there’s still a very long way to go to reduce food waste in the supply chain, but what can you do to help?

When dealing with perishable items such as food, effective stock control is vital. Monitoring your stock turn and waste, automating your processes, and improving storage can all help to reduce your food waste in the supply chain.

Monitor your food waste

The first step towards reducing your food waste is taking a closer look at the problem within your business. Monitoring your current waste levels and measuring your stock turn means you can set targets for your operation. For example, you may wish to halve the percentage of food wasted in your factory, warehouse, store, or restaurant. This allows you to effectively plan your next steps if you’re working towards a clear goal.

Capturing this data also means you can track which foods are commonly wasted, along with information on expiry dates and storage times, so you can take steps towards reducing your waste. For example, if a certain product or ingredient is commonly thrown away, then you can order fewer units in the future.

While monitoring your food waste, it’s a good idea to also track your receipt accuracy metrics. This will tell you how accurate the orders that you receive from your suppliers are, so you can identify whether the issue is an internal one or a problem with your supplier. For example, if you commonly receive orders with short expiry dates, then you may need to speak to your supplier about organising longer timescales.

Automate your processes

When shipments come into the warehouse, a lot of information needs to be stored about each one. Things like quantities, SKU numbers, batch or serial numbers, and expiry dates all need to be logged, which can take a lot of time to do manually and can put your lead times back. And, the longer it takes for your products to reach your shelves, the longer it will be before it can reach the customer — increasing the risk of spoilage.

This is where automation comes in. Advanced shipping notice (ANS) can help reduce the time it takes to get your products onto your shelves. ANS will notify you of a pending shipment and allows you to receive data on your delivery, such as expiry dates and storage conditions. This means you can accept your order while it’s on its way, meaning it can be booked in much faster.

By investing in barcode scanners, you can quickly and efficiently log each unit as it comes in, saving you time and resources. Barcodes and QR codes can contain a multitude of data, including expiration dates and storage conditions, which allows you to maximise the shelf life of each product. Having this information immediately available ensures consistency across the entire supply chain, and minimises the likelihood of the cold chain being broken.

All of this information can also be imported over to your warehouse management system (WMS), so you can see how long you have to move your products. This automation and can monitor if any stock is due to expire soon, so you can make decisions accordingly. This data can also be transferred over to your customer. Whether it’s a retail customer or hospitality client, giving them up-to-date reports on expiry dates allows them to plan and reduce food waste in their own business too.

Improve inventory management

One major factor in food waste is planning for demand that never comes. Having a flexible supply chain is vital. There’s no real way to predict what will happen in the future, but by monitoring analytics throughout the supply chain, you can track when supply isn’t keeping up with demand, or vice versa, so you can amend your processes to suit.

For example, instead of manufacturing or keeping excess stock of a particular product just in case demand rises, you can use real time analytics to monitor trends. This means you can quickly react to a surge in demand and can produce, order, or send out extra shipments when you can be sure it’s needed.

The layout of your warehouse, stock room, or store can also go a long way towards reducing your food waste and improving efficiency. If your WMS flags that a particular unit is due to expire, this can be moved into a marked area ready to be discounted. This makes it more likely to be sold rather than wasted. Alternatively, consider donating this excess food to a local charity or food bank to do your bit to tackle food poverty and reduce your impact on the environment.

Commenting on the data, Craig Powell, Managing Director at Balloon One, said: “The true cost of food waste in the supply chain really is shocking. With so many families going without meals, the food we’re wasting is enough to feed everyone in the UK for over a month! Clearly there are steps we need to take as an industry to reduce our waste.

“The sheer amount of food we’re throwing away is enormous, and it’s vital that every business does their bit if we want to make a difference, and each sector must work together to have the biggest impact.

“The good news is that most of our food waste can easily be avoided and is largely due to an inefficient supply chain holding things up and wasting valuable time. And, when it comes to perishable items like food, time is of the essence at every stage.

“We’re lucky enough to have innovative technology right at our fingertips, and this tech can drastically change our processes for the better. By investing in WMS and automated systems, warehouses, transport management companies, retailers, and hospitality venues can all collaborate and reduce lead times. That means food can get from farm to fork much more quickly.

“There are a few changes that every business can make to tackle the problem. So, whether you lower your inventory levels or automate your processes, every company, no matter their size, can get involved and have an impact.”

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