Driving brand loyalty with sustainable supply chains

The Covid-19 pandemic and the 2021 COP26 summit have sped up sustainability awareness around the world, increasing pressure on companies to make meaningful changes to operations, writes Christos Chamberlain, Flexport’s UK General Manager.

The pandemic has impacted multiple industries, and some such as e-commerce companies saw significant benefits as online shopping spending grew. However, much of this convenience has had consequences, with public scrutiny turning on some in the industry carrying out unsustainable practices.

Following COP26,  90% of world GDP is now covered by net-zero commitments for 2030, and according to Forbes, “sustainable, resilient operations” are the number one business trend for 2022. Companies can build a competitive advantage in their sector by acknowledging trends and embedding sustainability into the core of their business model. Avoiding greenwashing campaigns is vital though, and organisations must take real action to reduce carbon emissions by cutting business operation output and supply chain waste.

Sustainable supply chains

The supply chain has come into sharper focus for most brands since the start of the pandemic, driven by an environment of disruption and surging costs because of lockdowns and surges in demand around the world. With this has come to a greater demand for visibility into the supply chain and more strategic questions being asked than pre-pandemic.

Furthermore, companies are also thinking about their supply chains differently, looking for more reliability, flexibility, and sustainability versus the traditional push for greater efficiency.

A clear trend we are seeing, particularly in the fashion retail industry, is the heightened level of scrutiny into the supply chain, from alternative sourcing regions to different modes of transport, often in response to ‘fast-fashion’ trends. With that has come a more informed and holistic understanding of the environmental impact of accessing goods.

What is encouraging, is that as sustainability becomes more mainstream, unsustainable supply chain practices will start to cost as investors prioritise companies embracing sustainability.

Addressing unsustainable retail supply chains

The spotlight is now on businesses, with consumers expecting them to address issues around sustainability and ethics – particularly in younger generations. A report by Avery Dennison which surveyed more than 5,000 fashion buyers from across the U.S., UK, France, Germany and China revealed that 60% of fashion shoppers want more transparency about the production journey of the clothes they are buying in order to make more informed and ethical decisions.

What this tells us is that if brands acknowledge and address consumer attitudes around sustainability, they are more likely to attract new customers and drive sustainable brand loyalty.

Progress is clearly being made – and we’ve seen a significant uptick in organisations considering their impact on the environment. Since the second half of 2021, we’ve seen a 40% increase in clients involved in our social and environmental sustainability programs in Europe, using tools such as our Carbon Offset Program – with carbon offsets doubling between 2020 and 2021.

Track and Trace

The first step to improving carbon credentials is capturing accurate data to provide greater visibility and then effectively measuring that information to prioritise resources. A clear and standardised baseline of measurement is essential. When it comes to carbon emissions, different methodologies can be employed, and it can be difficult to know where to start. The way to tackle this problem is to use accredited methodologies based on the standards that are industry wide, regulated, and undergo a regular cadence of review and update.

Sustainable Supply Chains

With visibility of where the most carbon is being generated, organisations can focus on finding solutions. For example, air purifying specialist Rensair has talked about switching its focus from air to ocean freight, motivated by the opportunity to lower its carbon footprint.

CEO and co-founder Christian Hendriksen commented at the time: “Our business is built on providing clean air for everyone, so we have a wider focus on ensuring we are contributing as much as we can to solving the global climate crisis.”

The company has, like many others, pledged to become carbon neutral: “Being able to ship our goods via ocean while offsetting carbon at the same time is a key benefit for us.”

Purpose doesn’t only drive brand identity, it drives growth, generates new commodities, and presents opportunities in untapped markets – which leads to sustainable business success.  By acknowledging consumer attitudes and behaviour towards sustainable issues, and clearly taking action to address them, companies across any industry can leverage consumer support and drive sustained brand loyalty.

Having the visibility and accessibility to all stages in the supply chain process can particularly benefit e-commerce and retail companies by not only saving costs and optimising efficiency, but it also helps reduce unnecessary waste and carbon emissions, which helps save our environment.

similar news

The Critical Role of Your Supply Chain

 

Driving brand loyalty with sustainable supply chains

The Covid-19 pandemic and the 2021 COP26 summit have sped up sustainability awareness around the world, increasing pressure on companies to make meaningful changes to operations, writes Christos Chamberlain, Flexport’s UK General Manager.

The pandemic has impacted multiple industries, and some such as e-commerce companies saw significant benefits as online shopping spending grew. However, much of this convenience has had consequences, with public scrutiny turning on some in the industry carrying out unsustainable practices.

Following COP26,  90% of world GDP is now covered by net-zero commitments for 2030, and according to Forbes, “sustainable, resilient operations” are the number one business trend for 2022. Companies can build a competitive advantage in their sector by acknowledging trends and embedding sustainability into the core of their business model. Avoiding greenwashing campaigns is vital though, and organisations must take real action to reduce carbon emissions by cutting business operation output and supply chain waste.

Sustainable supply chains

The supply chain has come into sharper focus for most brands since the start of the pandemic, driven by an environment of disruption and surging costs because of lockdowns and surges in demand around the world. With this has come to a greater demand for visibility into the supply chain and more strategic questions being asked than pre-pandemic.

Furthermore, companies are also thinking about their supply chains differently, looking for more reliability, flexibility, and sustainability versus the traditional push for greater efficiency.

A clear trend we are seeing, particularly in the fashion retail industry, is the heightened level of scrutiny into the supply chain, from alternative sourcing regions to different modes of transport, often in response to ‘fast-fashion’ trends. With that has come a more informed and holistic understanding of the environmental impact of accessing goods.

What is encouraging, is that as sustainability becomes more mainstream, unsustainable supply chain practices will start to cost as investors prioritise companies embracing sustainability.

Addressing unsustainable retail supply chains

The spotlight is now on businesses, with consumers expecting them to address issues around sustainability and ethics – particularly in younger generations. A report by Avery Dennison which surveyed more than 5,000 fashion buyers from across the U.S., UK, France, Germany and China revealed that 60% of fashion shoppers want more transparency about the production journey of the clothes they are buying in order to make more informed and ethical decisions.

What this tells us is that if brands acknowledge and address consumer attitudes around sustainability, they are more likely to attract new customers and drive sustainable brand loyalty.

Progress is clearly being made – and we’ve seen a significant uptick in organisations considering their impact on the environment. Since the second half of 2021, we’ve seen a 40% increase in clients involved in our social and environmental sustainability programs in Europe, using tools such as our Carbon Offset Program – with carbon offsets doubling between 2020 and 2021.

Track and Trace

The first step to improving carbon credentials is capturing accurate data to provide greater visibility and then effectively measuring that information to prioritise resources. A clear and standardised baseline of measurement is essential. When it comes to carbon emissions, different methodologies can be employed, and it can be difficult to know where to start. The way to tackle this problem is to use accredited methodologies based on the standards that are industry wide, regulated, and undergo a regular cadence of review and update.

Sustainable Supply Chains

With visibility of where the most carbon is being generated, organisations can focus on finding solutions. For example, air purifying specialist Rensair has talked about switching its focus from air to ocean freight, motivated by the opportunity to lower its carbon footprint.

CEO and co-founder Christian Hendriksen commented at the time: “Our business is built on providing clean air for everyone, so we have a wider focus on ensuring we are contributing as much as we can to solving the global climate crisis.”

The company has, like many others, pledged to become carbon neutral: “Being able to ship our goods via ocean while offsetting carbon at the same time is a key benefit for us.”

Purpose doesn’t only drive brand identity, it drives growth, generates new commodities, and presents opportunities in untapped markets – which leads to sustainable business success.  By acknowledging consumer attitudes and behaviour towards sustainable issues, and clearly taking action to address them, companies across any industry can leverage consumer support and drive sustained brand loyalty.

Having the visibility and accessibility to all stages in the supply chain process can particularly benefit e-commerce and retail companies by not only saving costs and optimising efficiency, but it also helps reduce unnecessary waste and carbon emissions, which helps save our environment.

similar news

The Critical Role of Your Supply Chain

 

ELOKON expands into France

Sophie Gauthier has been appointed to the newly created role of Sales Manager France at ELOKON, a leading supplier of safety and assistance systems for intralogistics and automation technology.

Having worked in the materials handling and robotics industry for several years, Sophie brings a wealth of knowledge with her. This significant appointment mirrors a noticeable increase in demand for ELOKON’s award-winning safety and warning solutions for forklift trucks, AGVs and mobile robots in the French marketplace. It is also in response to growing customer interest in local investment, partnership and support.

“Sophie is a highly experienced and engaged sales manager and we are delighted to have her on board,” said Andreas Folz, Head of Sales at ELOKON. “With her strong focus on solution-based approaches, Sophie will continue to expand opportunities in the French market while supporting our global expansion strategy.”

ELOKON is headquartered in Germany and has subsidiaries in the USA, UK and Poland. It continues to expand its portfolio of safety and assistance systems which reduce the risk of accidents and collisions in the warehouse, for a safer working environment which protects employees, vehicles and the infrastructure.

Pictured, left to right: Alexander Glasmacher (Managing Director ELOKON Holding), Sophie Gauthier (Sales Manager France), Andreas Folz (Head of Sales ELOKON GmbH)

ELOKON expands into France

Sophie Gauthier has been appointed to the newly created role of Sales Manager France at ELOKON, a leading supplier of safety and assistance systems for intralogistics and automation technology.

Having worked in the materials handling and robotics industry for several years, Sophie brings a wealth of knowledge with her. This significant appointment mirrors a noticeable increase in demand for ELOKON’s award-winning safety and warning solutions for forklift trucks, AGVs and mobile robots in the French marketplace. It is also in response to growing customer interest in local investment, partnership and support.

“Sophie is a highly experienced and engaged sales manager and we are delighted to have her on board,” said Andreas Folz, Head of Sales at ELOKON. “With her strong focus on solution-based approaches, Sophie will continue to expand opportunities in the French market while supporting our global expansion strategy.”

ELOKON is headquartered in Germany and has subsidiaries in the USA, UK and Poland. It continues to expand its portfolio of safety and assistance systems which reduce the risk of accidents and collisions in the warehouse, for a safer working environment which protects employees, vehicles and the infrastructure.

Pictured, left to right: Alexander Glasmacher (Managing Director ELOKON Holding), Sophie Gauthier (Sales Manager France), Andreas Folz (Head of Sales ELOKON GmbH)

RFID brings improved inventory management to retail

The use of RFID offers a whole range of advantages, two of which clearly stand out: precision and speed. DENSO explains what this means for the retail sector.

From inventory control to increasing sales and reducing inventory costs, RFID has a positive impact on various aspects in retail. Even though RFID is not a new concept – a patent for the first RFID tag was developed as early as 1973 – a lot has changed, especially with the increased use of mobile computers, mobile data collection, and the implementation of digitalisation processes. Thanks to the development of less expensive RFID tags, the use of the technology has become more and more established, especially in retail.

DENSO WAVE EUROPE, member of the Toyota Group, offers innovative RFID readers and Cloud Based Solutions to enable retailers to work more efficiently. “With our RFID scanners and RFID solutions, employees in the retail sector can optimize and accelerate their processes,” says David Walker, Business Development Manager – RFID Solutions at DENSO WAVE EUROPE.

DENSO’s RFID readers are ideal for working along the entire supply chain. In addition, the RFID-based inventory management, which DENSO implements with their partner RFKeeper, offers clear advantages for the retail sector. How DENSO WAVE EUROPE and RFKeeper optimize the various processes in retail with RFID can be read here.

Less risk, more precision

“By combining our efficient RFID technology with RFKeeper’s Cloud Based and mobile applications, we digitalise our customers’ inventory management,” explains Walker. This is possible, as RFID-based solutions create a more accurate overview along the supply chain and minimize risks such as over/under stock, shrinkage but also process errors in the supply chain. “Furthermore, the customer experience can be improved with RFID,” says Walker.

“Imagine a customer looking for a specific product in a brick-and-mortar store because they discovered it while browsing online and was informed that the goods were available locally. But if the customer visits the store and the specific product is not in stock, meaning it was displayed incorrectly due to an error in the inventory, they will be very disappointed and may well go elsewhere to purchase a similar product. But with RFID, such a negative customer experience can be prevented,” explains the expert for mobile data collection and RFID.

The modular plug & play solution that DENSO offers with RFKeeper, improves inventory and sales efficiency in the store through circa 99 % accurate shipping confirmations, inventory counts, search options, and replenishment reports. This video shows how the RFID Inventory Management of DENSO and RFKeeper works.

“Moreover, the RFID Inventory Management offers in-store customer engagement solutions,” Walker continues. Retailers can increase their sales opportunities, for example, with smart fitting rooms, digital signage or self-checkouts. DENSO and RFKeeper’s RFID Inventory Management comes with user-friendly analytics dashboards and the ability to track every item in the supply chain. The management of daily processes is also one of the functions of the RFID-based system from DENSO and RFKeeper.

Innovative RFID scanners

DENSO says its SP1 UHF RFID Scanner is the perfect companion for the RFID Inventory Management with RFKeeper. Thanks to the newly developed Autopilot function, the RFID scanner now reads up to 1,000 tags per second and reduces inventory count by up to 50 percent compared to the use without the Autopilot function.

At the POS, another RFID scanner from DENSO can create advantages for retailers. With the UR20 RFID scanner, long queues at the cash register can be avoided. With the UR20, employees in retail can quickly and easily scan all of a customer’s products at once. Since the scanning range of the UR20 RFID scanner is around 80 centimetres, other goods are not accidentally scanned.

“This is how we support our retail clients in regards to digitalisation processes – with our data collection devices and the RFID-based solution with RFKeeper,” says Walker happily. More information about the RFID scanners and RFID solutions from DENSO WAVE EUROPE, part of the Toyota Group, and how they can optimise processes in retail can be found here.

For the European market, DENSO WAVE EUROPE is the contact point for all enquiries on RFID, QR Codes, mobile data collection, handheld terminals, and scanners. The durable and robust terminals and scanners manufactured by DENSO are to be found in storage, logistics, at the POS, in production, and field & sales automation applications.

Short and informative video clips about the terminals, scanners, and solutions from DENSO WAVE EUROPE can now be viewed on YouTube. The clips include the 20th anniversary of the QR Code, a company presentation, and introductions to the various devices for mobile data capture such as the BHT-1500, BHT-1400 and the GT20 scanner. For more information, click on this link.

 

RFID brings improved inventory management to retail

The use of RFID offers a whole range of advantages, two of which clearly stand out: precision and speed. DENSO explains what this means for the retail sector.

From inventory control to increasing sales and reducing inventory costs, RFID has a positive impact on various aspects in retail. Even though RFID is not a new concept – a patent for the first RFID tag was developed as early as 1973 – a lot has changed, especially with the increased use of mobile computers, mobile data collection, and the implementation of digitalisation processes. Thanks to the development of less expensive RFID tags, the use of the technology has become more and more established, especially in retail.

DENSO WAVE EUROPE, member of the Toyota Group, offers innovative RFID readers and Cloud Based Solutions to enable retailers to work more efficiently. “With our RFID scanners and RFID solutions, employees in the retail sector can optimize and accelerate their processes,” says David Walker, Business Development Manager – RFID Solutions at DENSO WAVE EUROPE.

DENSO’s RFID readers are ideal for working along the entire supply chain. In addition, the RFID-based inventory management, which DENSO implements with their partner RFKeeper, offers clear advantages for the retail sector. How DENSO WAVE EUROPE and RFKeeper optimize the various processes in retail with RFID can be read here.

Less risk, more precision

“By combining our efficient RFID technology with RFKeeper’s Cloud Based and mobile applications, we digitalise our customers’ inventory management,” explains Walker. This is possible, as RFID-based solutions create a more accurate overview along the supply chain and minimize risks such as over/under stock, shrinkage but also process errors in the supply chain. “Furthermore, the customer experience can be improved with RFID,” says Walker.

“Imagine a customer looking for a specific product in a brick-and-mortar store because they discovered it while browsing online and was informed that the goods were available locally. But if the customer visits the store and the specific product is not in stock, meaning it was displayed incorrectly due to an error in the inventory, they will be very disappointed and may well go elsewhere to purchase a similar product. But with RFID, such a negative customer experience can be prevented,” explains the expert for mobile data collection and RFID.

The modular plug & play solution that DENSO offers with RFKeeper, improves inventory and sales efficiency in the store through circa 99 % accurate shipping confirmations, inventory counts, search options, and replenishment reports. This video shows how the RFID Inventory Management of DENSO and RFKeeper works.

“Moreover, the RFID Inventory Management offers in-store customer engagement solutions,” Walker continues. Retailers can increase their sales opportunities, for example, with smart fitting rooms, digital signage or self-checkouts. DENSO and RFKeeper’s RFID Inventory Management comes with user-friendly analytics dashboards and the ability to track every item in the supply chain. The management of daily processes is also one of the functions of the RFID-based system from DENSO and RFKeeper.

Innovative RFID scanners

DENSO says its SP1 UHF RFID Scanner is the perfect companion for the RFID Inventory Management with RFKeeper. Thanks to the newly developed Autopilot function, the RFID scanner now reads up to 1,000 tags per second and reduces inventory count by up to 50 percent compared to the use without the Autopilot function.

At the POS, another RFID scanner from DENSO can create advantages for retailers. With the UR20 RFID scanner, long queues at the cash register can be avoided. With the UR20, employees in retail can quickly and easily scan all of a customer’s products at once. Since the scanning range of the UR20 RFID scanner is around 80 centimetres, other goods are not accidentally scanned.

“This is how we support our retail clients in regards to digitalisation processes – with our data collection devices and the RFID-based solution with RFKeeper,” says Walker happily. More information about the RFID scanners and RFID solutions from DENSO WAVE EUROPE, part of the Toyota Group, and how they can optimise processes in retail can be found here.

For the European market, DENSO WAVE EUROPE is the contact point for all enquiries on RFID, QR Codes, mobile data collection, handheld terminals, and scanners. The durable and robust terminals and scanners manufactured by DENSO are to be found in storage, logistics, at the POS, in production, and field & sales automation applications.

Short and informative video clips about the terminals, scanners, and solutions from DENSO WAVE EUROPE can now be viewed on YouTube. The clips include the 20th anniversary of the QR Code, a company presentation, and introductions to the various devices for mobile data capture such as the BHT-1500, BHT-1400 and the GT20 scanner. For more information, click on this link.

 

MOSCA honoured as TOP 100 innovator

The continuous development and improvement of products and services is part of everyday business at MOSCA. This focus on innovation has been honoured in the TOP 100 competition by naming the company one of Germany’s most innovative medium-sized companies in 2022. The award recognises new developments in the field of digitalisation, including a virtual showroom for the intralogistics industry.

Manufacturing companies place many different demands on end-of-the-line machinery: from securing fragile goods for transport with a minimal amount of packaging, to solutions that firmly hold together loads weighing several hundred kilos. MOSCA develops new strapping machines and end-of-line systems designed to meet these challenges.

This focus on product innovations has been recognised with the Top 100 Innovator 2022 seal from competition organiser compamedia. This award honours companies from the German SME sector that stand out regarding their innovations. Competition mentor Ranga Yogeshwar will present the seal at an official ceremony on 24 June in Frankfurt.

Award winner MOSCA is currently focusing its innovative strength on complex, digitalised industrial applications. “MOSCA has gained a reputation as an innovation leader since the company was founded in 1966,” explains MOSCA CEO Timo Mosca (pictured). “But developing new products and services is not an end in itself for us. We strive to simplify production environments and daily operations for our customers, for example by machines that operate fully automated or that save electricity and other resources.

MOSCA stands for innovations with added value and we are happy that this is being made public through the TOP 100 Innovator Award.”

MOSCA’s award-winning innovations include a virtual showroom that enables customers from the intralogistics sector to get a live, close-up look at machines and applications via their web browser. MOSCA is planning to implement this application for other industries as well.

The machine manufacturer is also working with partners on the vision of a digital production line. An edge computing module developed by MOSCA is already processing performance data from high-end machines at a decentralised location and transferring this information to the cloud for evaluation.

MOSCA honoured as TOP 100 innovator

The continuous development and improvement of products and services is part of everyday business at MOSCA. This focus on innovation has been honoured in the TOP 100 competition by naming the company one of Germany’s most innovative medium-sized companies in 2022. The award recognises new developments in the field of digitalisation, including a virtual showroom for the intralogistics industry.

Manufacturing companies place many different demands on end-of-the-line machinery: from securing fragile goods for transport with a minimal amount of packaging, to solutions that firmly hold together loads weighing several hundred kilos. MOSCA develops new strapping machines and end-of-line systems designed to meet these challenges.

This focus on product innovations has been recognised with the Top 100 Innovator 2022 seal from competition organiser compamedia. This award honours companies from the German SME sector that stand out regarding their innovations. Competition mentor Ranga Yogeshwar will present the seal at an official ceremony on 24 June in Frankfurt.

Award winner MOSCA is currently focusing its innovative strength on complex, digitalised industrial applications. “MOSCA has gained a reputation as an innovation leader since the company was founded in 1966,” explains MOSCA CEO Timo Mosca (pictured). “But developing new products and services is not an end in itself for us. We strive to simplify production environments and daily operations for our customers, for example by machines that operate fully automated or that save electricity and other resources.

MOSCA stands for innovations with added value and we are happy that this is being made public through the TOP 100 Innovator Award.”

MOSCA’s award-winning innovations include a virtual showroom that enables customers from the intralogistics sector to get a live, close-up look at machines and applications via their web browser. MOSCA is planning to implement this application for other industries as well.

The machine manufacturer is also working with partners on the vision of a digital production line. An edge computing module developed by MOSCA is already processing performance data from high-end machines at a decentralised location and transferring this information to the cloud for evaluation.

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