Parcel Handling Specialist adds Trailers to Fleet

Five years since they commissioned Tiger Trailers to build 17 double deck trailers, The Delivery Group team approached Tiger in April of 2024 to produce their second-generation trailers, custom designed to match their evolving delivery operation. The order comprised 10 curtainsiders with tuckaway tail-lifts, and 10 moving double deck box vans.

Responsible for both short-haul regional drops and nationwide trunking of both caged and palletised goods, durability and usability were at the forefront of The Delivery Group’s requirements. Chosen for their attention to detail and ability to deliver a bespoke solution, Tiger worked closely with The Delivery Group during pre-build visits and production, to incorporate optimum features and technology.

Martin Johnson, Operations Director at The Delivery Group comments: “Our bespoke operation requires flexibility, strength and reliability to meet the needs of our operation and clients. This latest purchase from Tiger since we took the initial Tiger trailers back in 2014, allowed us to design and build a new trailer type that caters for, and suits our operational needs perfectly with the help of the Tiger Team. Partnerships are key to our operational success, and the collaborative approach from Tiger challenged our ideas whilst engaging their design skills to define how best to achieve our objectives. The result is a trailer that ‘ticks every box’ on our wish list and looks great.”

To maximise capacity and varying load weights, a reinforced rear frame, sides, and 12-tonne moving deck were chosen, with a false bulkhead fitted near the front of the deck to allow partial loading of the moving deck. Enhanced visual aids and electronically controlled hydraulic safety locks, as well as an override on the motor pump mechanism, mean that users are made aware of any load errors long before the vehicle makes it to transit.

Sales Director at Tiger Trailers, Darren Holland says: “It has been a pleasure to work closely with the team from The Delivery Group again. Developing their new trailers’ needs in line with the way that their businesses and logistics have evolved is fantastic and the new trailers look amazing.” The Delivery Group also opted for a 60-month service and maintenance package direct from Tiger, backed by nationwide breakdown provision.

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Innovative Vehicles, Automation and Software at LogiMAT

Once again this year, the eye-catching Linde Material Handling stand in Hall 10 at LogiMAT will feature numerous products and solutions making their debut at the trade fair in Stuttgart. These include the Linde E and Xi electric counterbalanced trucks with a load capacity of up to 2 tons. With a total of 26 models, these trucks offer state-of-the-art performance and ergonomics. The exhibition also highlights the company’s commitment to automation. This year, the solution provider is again significantly expanding its portfolio with a total of five new Linde MATIC models. The MATIC:move software, which has been designed to facilitate the planning, commissioning, maintenance and servicing of automated vehicles, will also be on display. Last but not least, the cloud-based myLinde customer portal will go live in time for LogiMAT. This portal offers a comprehensive suite of software solutions, including the Linde connect fleet management system, the Linde Safety Guard assistance system and the battery charge management application Linde connect:charger, all accessible through a single interface for seamless management and control.

The centrally located stand in Hall 10, which has grown to 612 square meters (stand numbers B21, B17 and C38), is complemented by two additional outdoor areas that have become well established in recent years and are directly adjacent to the hall. In the loading yard between Halls 8 and 10, just a few steps away, visitors can test various forklift models for themselves and receive individual demonstrations. This year, the focus will be on the new three- and four-wheel electric forklifts. Another “touch and feel” exhibition area for the vehicles, complete with expert advice, is located in the exhibition park between Halls 9 and 10.

“These three exhibition areas offer visitors the opportunity to obtain comprehensive information and advice on what Linde MH has to offer. Throughout the event, experts will be on hand to answer questions and discuss solutions to intralogistics challenges,” says Dr. Monika Laurent-Junge, Senior Director Marketing and Brand Communications at Linde MH. ”Linde MH covers the entire spectrum, from manual to automated industrial trucks, software solutions and product-related services. Other focus topics include safety and energy solutions.”

The new Linde E and Xi electric counterbalanced forklift trucks, with load capacities ranging from 1.0 to 2.0 tons, are the focus of the exhibition and set a new standard in the industry in terms of performance, ergonomics and compact design. The wide range of models ensures that there is a perfect match for a wide range of customer requirements. The Linde Xi10 to Xi20 models feature an integrated 90-volt lithium-ion battery and a synchronous reluctance motor for high acceleration and fast lifting/lowering speeds. The Linde E14 to E20 models offer versatility, allowing operators to switch between lead-acid and lithium-ion batteries or continue to use existing batteries using the plug-and-play principle.

“The demand for automated solutions from Linde MH has increased significantly over the past year. New truck models and the MATIC:move software make it even easier and more cost-effective to get started with automation. At the same time, Linde MH also offers options for mapping complex material flow processes. LogiMAT is an ideal opportunity for professionals responsible for automation initiatives in companies to explore the comprehensive range of Linde MH products and services at the company’s stand,” says Torsten Rochelmeyer, Senior Director Strategy & Solution Portfolio at Linde MH, inviting trade visitors to drop by.

The number of software solutions that fleet managers can use to improve safety in the workplace, make administration, control and maintenance more efficient, or optimize battery charge management is also increasing. In the future, it will be possible to manage all these processes via a single application. “With ‘myLinde’, we offer a comprehensive suite of solutions from a single source, streamlining administration for our customers,” says Torsten Rochelmeyer.

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£1.5 Billion in Christmas Gifts to be Returned

Manhattan Associates Inc. has announced its findings from a new study revealing that British consumers are expected to return £1.5 billion worth of unwanted Christmas gifts this year, highlighting the significant logistical and financial challenges facing retailers in the post-holiday period. Managing this deluge of returns efficiently and effectively is critical to maintaining both profitability and customer satisfaction.

From wrapping to returns: the journey of unwanted gifts

Unwanted gifts start with good intentions but miss the mark. From ill-fitting clothing to duplicate gadgets, gift returns initiate a complex reverse logistics process, with an estimated 67 million presents expected to be returned this year. This puts immense pressure on retailers, warns Craig Summers, VP Northern Europe & MEA at Manhattan Associates. “Efficient returns management is vital during peak holiday season as businesses balance the need for streamlined processes with maintaining customer satisfaction.”

The research found that:

· Almost 23% of Brits exchange unwanted gifts for something else
· 21% donate unwanted gifts to charity shops
· 19% regift unwanted presents to new recipients
· 17% store unwanted gifts away, often in cupboards
· 12% return unwanted gifts for a full refund
· The most common Christmas gifts returned include clothing (42% of consumers have returned), shoes/footwear (21%), cosmetics (16%) and jewelry or watches (15%)

The returns challenge: why are shoppers so frustrated?

The returns process is a common source of frustration for consumers, with 39% citing long refund waits and 33% pointing to unclear policies as major pain points. These issues have real consequences for brands, with 40% of consumers saying they would avoid a retailer after a difficult returns process. “A seamless and customer-centric return experience is essential for building trust and fostering long-term relationships,” adds Summers.

This challenge is particularly pronounced among Gen Z shoppers, who returned gifts at a much higher rate (65%) last year than their older counterparts (19%) among those aged 65+. Given Gen Z’s focus on sustainability, brands face additional pressure to not only streamline their returns, but also minimise the environmental impact of the process too.

A balancing act for retailers

Retailers are walking a tightrope. They need to meet customer expectations for easy returns while also managing the significant logistics of processing millions of items which erodes valuable bottom-line profits. As Summers explains, “investing in solutions such as robust reverse logistics and AI-powered customer service, coupled with clear communication and efficient processes, is crucial for retailers navigating this challenge effectively.

“There’s more to returns than software and pound signs though. Retailers need to also consider the emotional aspect of returns. Customers often feel awkward or disappointed when returning gifts, and a smooth, empathetic process can make all the difference in maintaining loyalty and a positive brand experience.”

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Change at the top of Clark Europe

Clark Europe announces a change in management as of 1st January when, after ten years of service, Rolf Eiten, President & CEO, is handing over the baton to Stefan Budweit, COO & Director Sales & Marketing, in order to devote himself to other tasks within the company. Budweit has already held various management positions within the company for thirteen years and took over as COO (Chief Operating Officer) at Clark Europe just last year.

Rolf Eiten, who began his professional career at Clark in 1976, took over the management of Clark Europe (CMHEU) and Clark France (CMHFR) in 2014 following the death of Egon Strehl. Here he made a significant contribution to the development and growth of the company. “It has been an honour to be part of this great team and to drive Clark’s vision forward together with our employees and contract partners,” says Eiten. “I am proud of what we have achieved and wish Stefan Budweit every success in his new role.”

Eiten will continue to work in an advisory capacity for the management and the new Managing Director. He will also continue in his role as Regional Manager for Turkey and assume responsibility for CMHEU as an authorised signatory. In the longer term, he will devote himself to global tasks at Clark.

Budweit has more than 30 years of national and international experience in the field of material handling to continue the successful work of Rolf Eiten. Before joining Clark Europe in 2012, he worked as a key account manager for Toyota and Jungheinrich, among others. Budweit started his career at Clark Europe as Business Development Manager. Here he was responsible for the strategic direction and further development of Clark Europe. He then worked as Director Sales & Marketing until 2023 and has assumed additional responsibility as COO of Clark Europe since January 2024. “I am very much looking forward to the new challenge and to shaping the next steps for Clark Europe together with our dedicated team,” explains Budweit on taking office.

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