appointments Archives

DHL eCommerce Announces New Management

Posted on 28 October, 202431 July, 2025 by David Priestman

DHL eCommerce UK has made two new appointments to its management team, drawing on experience from the retail industry to further align DHL’s services to the evolving eCommerce market.

Julian Harrison joins as CIO, to deliver a technology and data-first strategy to support growth across all areas of the business. Julian has spent 12 years in retail and FMCG businesses including senior tech roles at ASOS and Marks and Spencer. He also held the role of Head of Technology, Fulfilment and Enterprise at Lovehoney where he was responsible for all core operational technology systems.

Working in close collaboration with the IT function, Laurence Sugars takes on the role of VP of Product and Strategy. Laurence joins from Marks and Spencer where he was Senior Head of Product for Food, and prior to that held senior roles at FarFetch and Tesco. He will be responsible for expanding the services DHL offers to consumers and retailers including features within the DHL eCommerce app as well as the Out of Home network.

Both will report to Stuart Hill, CEO, DHL eCommerce, who said “We’ve got significant growth plans so I’m delighted to expand an already strong management team with people who share our ambition and vision for the business and who bring deep retail expertise. Julian and Laurence give us real balance as a board and will enable us to evolve the eCommerce proposition in line with the changing needs of both retailers and shoppers.”

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SnapFulfil makes three key promotions

Posted on 17 May, 202129 July, 2025 by David Priestman

WMS technology innovator, SnapFulfil, has made a trio of key promotions as business continues to grow and flourish.

Philip Wright is elevated to Head of Global Support & CI (Continuous Improvement, a pivotal new focus area for the company), while Martin Coogan takes up the mantle of Head of the UK Customer Success Team.

Elsewhere in the business, Emma Faulkner has been promoted to Head of Software Development with immediate effect, from her previous role as Technical Development Manager.

SnapFulfil’s Chief Operating Officer, Stefanie Rollins, said: “These promotions are much deserved as we strengthen our operational productivity and efficiencies and develop the skills of our team. I’m so incredibly proud of all three individuals and it’s always a pleasure working with them.

“Martin has been instrumental in moulding our Customer Success Team (CST) and his dedication to the role, popularity with clients and commitment to his team stands out for all to see. Phil’s time with us has seen him fine tune our Service Desk, resulting in much increased efficiencies and improved customer journey, plus he’s been a key player in our initial CI initiatives.”

Emma reports into EVP of Implementation Services, Smitha Raphael, who heads up the revamped Product & Application Software department. She says of her promotion: “We are excited to have Emma lead the development team and expect to see cutting edge technology implemented, along with many interesting product features that cater to our customer needs in this ever-changing logistics environment.”

Emma has been part of the SnapFulfil team for four years, during which time she has been instrumental in bringing about positive process and product changes. She has enhanced platforms – especially carrier integrations – and the build and release management, along with version control processes.

Phil has been with the company for six years and his achievements to date include improving the quality of the company’s API documentation and making it more accessible and informative for customers. He has also led a revamp of the 24/7 Help Centre to include the likes of integrated Live Chat, customised content and real-time ticketing.

Martin joined SnapFulfil in 2015, initially as an implementation analyst and project manager, but since 2017 his people and solutions-driven skills have been utilised within CST, which looks after the more complex aspects of client integration, but also advises on how to best optimise the functionally rich

going forward.

GreyOrange appoints global CFO

Posted on 25 April, 202125 July, 2025 by David Priestman

GreyOrange, a global software provider that leverages artificial intelligence, robots and machine learning to modernise fulfilment operations, has appointed Alex Carvalhal as Chief Financial Officer with effect from 1st May 2021.

Vartul Jain, who has led GreyOrange financial operations since 2016 as Vice President, Finance and then Senior Vice President and Chief Financial Officer, will transition to a strategic business growth role at that time.

Carvalhal is based at GreyOrange’s global headquarters in the greater Atlanta area of the US, and will draw on his extensive experience in key financial and global business strategy roles at leading enterprises such as SAP, Lenovo and Motorola to help shape the company’s global growth strategy and performance.

“Alex is an executive finance leader with more than 30 years of experience driving global growth for SaaS technology operations of all sizes,” said GreyOrange Chief Executive Officer, Samay Kohli. “His proven record of growing revenue, developing successful financial strategies and serving as an advisor and partner to business executives and board leadership makes him a valuable addition to our team as we continue to gain customers and revolutionise fulfilment through our unique combination of AI-driven software and advanced robotics.”

Before joining GreyOrange, Carvalhal served as the Chief Financial Officer and Senior Vice President of Finance for Customer Experience at SAP where he identified and led opportunities to expand profitability, including revamping the organisational structure to improve efficiency and deploying a new business model to enhance financial decision-making.

During his 11-year career at SAP, Carvalhal led a variety of key growth initiatives in Latin America and Asia, including serving three years as CFO and Vice President of Finance and Representative Director of SAP Japan. There, he led strategies that triggered more than 30% growth in on-premise business and more than 90% growth in cloud business while also improving profitability and customer Net Promoter scores.

“As companies continue to navigate through significant change in the wake of COVID-19, leaders are looking to GreyOrange to provide automation, artificial intelligence and advanced robotics to modernise their operations,” said Carvalhal. “I look forward to adding my expertise in innovative financial strategies to the advantages GreyOrange brings to its customers as we accelerate our global growth,” he added.

Prior to SAP, Carvalhal provided financial leadership and direction at Lenovo and Motorola. In 1999, he became Motorola’s Corporate Treasurer and spent the next 10 years steering finance in Latin America. He advanced through a series of fast-track promotions, culminating in his role as the Senior Director for the Key Account Team in Sales.

In 2009, Carvalhal was hired by Lenovo to spearhead all aspects of finance as its Chief Financial Officer and Executive Director. He mapped a five-year growth plan that paved the way for a subsidiary’s evolution into a hub for new investments, growing profitability by 12% in just one year and improving cash flow.

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