New Fulfilment Centres in Spain and Italy

CIRRO Fulfillment, a global e-commerce fulfillment provider, is strengthening its European network with two new state-of-the-art fulfilment centres in Spain and Italy. The Madrid facility has been operational since January, while the lease for the Novara (Lombardy) site was finalized in March. This expansion enhances CIRRO’s ability to offer faster, more efficient fulfilment solutions while reinforcing its commitment to sustainability in the e-commerce sector.

The 10,312 sqm Spanish facility, located in Villaverde just 17 km from Madrid Airport, is BREEAM Excellent-certified. Strategically positioned, it provides easy access to Avda. de Andalucía, M-40, M-45, and A-42, as well as public transport, ensuring seamless connectivity. With advanced logistics infrastructure and direct links to key transport routes, the facility enables efficient nationwide distribution and expanded coverage across Spain and the broader Iberian region.

In Italy, CIRRO’s new fulfilment centre occupies 12,312 sqm within a LEED Gold-certified logistics complex in San Pietro Mosezzo, Novara, near Milan. Strategically positioned for optimal distribution, the facility offers direct access to the A4 and A26 highways, enabling fast transportation across one of Italy’s most dynamic economic regions. It also includes 12 loading docks, designed to handle high-volume logistics with speed and efficiency while maintaining a strong focus on sustainability.

Charles Lu, Head of Business Development Europe at CIRRO Fulfillment, stated, “In 2023, Southern Europe saw remarkable growth, with a 14% increase in turnover, reaching €166 billion and becoming the second-largest market in Europe. Our new fulfillment centers in Spain and Italy further strengthen our European warehousing network, enabling faster deliveries, enhanced connectivity, and more sustainable operations. By leveraging state-of-the-art infrastructure and strategic locations, we continue to empower e-commerce businesses to scale efficiently and meet evolving market demands.”

This expansion marks a significant milestone in CIRRO Fulfillment’s mission to provide innovative, sustainable, and efficient fulfillment solutions across Europe and beyond.

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CIRRO Partners with Loop to Enhance Returns Processes

CIRRO Fulfillment, a leading global e-commerce fulfillment provider, announces the partnership with Loop, the leading returns and reverse logistics platform. This collaboration aims to significantly enhance the returns process for retailers and brands. With the integration of Loop’s automated portal, customers can effortlessly initiate returns, request exchanges, or secure refunds. This streamlined process reduces manual tasks, making returns management faster and more efficient, while enhancing the customer experience. The partnership also helps retailers and brands save time and reduce costs related to reverse logistics, allowing them to focus more on business growth.

Hong Li, Global Head of Sales at CIRRO Fulfillment, said, “We are glad to accomplish this integration between CIRRO Fulfillment and Loop as part of our shared commitment to delivering an exceptional customer experience. This enables CIRRO Fulfillment to seamlessly manage returns through Loop, while Loop users gain access to our extensive global facilities and returns services.”

“We’re beyond excited to be partnering with the team at CIRRO Fulfillment, as our mutual merchants will now be able to combine the power of Loop and CIRRO Fulfillment to ensure a smooth and efficient experience in both their forward and reverse logistics,” said John-David Klausner, SVP of Business Development and Partnerships at Loop.

Together, CIRRO Fulfillment and Loop offer a comprehensive solution that enhances both operational efficiency and customer satisfaction, transforming returns management from a burden into an opportunity for business improvement.

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CIRRO E-Commerce Integrates with 17TRACK

CIRRO E-Commerce, a leading e-commerce logistics solutions provider, announces its integration with 17TRACK, a global shipment tracking service platform. This partnership is designed to improve the customer experience by providing seamless, real-time tracking information and robust customer support.

The integration between CIRRO E-Commerce and 17TRACK improves access to tracking information for marketplaces, e-commerce merchants, and consumers. By automatically sharing tracking data with 17TRACK’s partners and users, it becomes easy for all stakeholders to stay informed about their orders. The tracking platform enhances traceability, ensuring updates are always available and accurate. This, in turn, boosts CIRRO E-Commerce’s reliability, as timely tracking builds trust and confidence among consumers.

“Welcoming CIRRO E-Commerce to 17TRACK has enlarged our carrier network, marking a key milestone in our strategy to expand in the North American market. We remain dedicated to increasing transparency and reliability through our tracking platforms, alongside ongoing development of advanced technology solutions for the e-commerce sector,” said Ria, Head of Global Marketing Operator at 17TRACK.

“We are delighted to partner with 17TRACK. With transparent tracking information and streamlined operational processes, we collectively optimize the post-purchase experience for e-commerce merchants and consumers,” said Vincent D’Amato, Head of Sales at CIRRO E-Commerce North America. “We will continue to forge collaborations with upstream and downstream companies, ultimately enhancing customer satisfaction and driving e-commerce growth.”

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New Fulfilment Centre Opened by CIRRO

 

New Fulfilment Centre Opened by CIRRO

CIRRO Fulfillment officially announces the opening of its 21st fulfilment centre, Ergo Fradley 354, which is now operational in the well-established Fradley Park, Lichfield, Staffordshire, UK. The new facility spans 33,000 square meters.

Ergo Fradley 354 is a joint venture between NFU Mutual and Ergo Real Estate, it is a top-tier facility built to the highest standards, achieving EPC A, BREEAM Excellent and Planet Mark Certification, to allow for sustainable, reliable, and efficient operations. The facility is equipped with 50-meter secure yards, controlled access, and advanced surveillance systems to store the products more safely. With a 15-meter height, 50 KN/m² floor loading capacity, and 36 dock levelers, the facility offers spacious storage, accommodates heavy products and ensures fast product circulation.

The strategic location enables CIRRO Fulfillment to serve a densely populated region of over one million people within a 30-minute drive of Lichfield, Burton, and Birmingham. Situated on the A38, it offers excellent accessibility, quickly reaching the northern areas of Lichfield and the Midlands via the M6. Moreover, the M1 provides convenient access to the rest of the UK, including London in the south and Leeds in the north.

With this addition, CIRRO Fulfillment now operates 15 centres across the UK, totaling over 200,000 square meters of fulfilment space. On a broader scale, the inclusion of the new fulfilment centre expands the company’s footprint across 14 European countries, bringing the total storage capacity to over 500,000 square meters. This extensive network supports companies in scaling their e-commerce operations efficiently.

“We are excited to unveil the launch of our new fulfilment centre in the UK,” said Charles Lu, Head of Business Development at CIRRO Fulfillment Europe. “This expansion enhances our warehousing capacities, alleviates regional storage capacity pressures, and better serves the growing demands of the e-commerce market.”

E-merchants seeking dependable and affordable fulfilment solutions, primarily for the UK and European markets, are encouraged to contact CIRRO Fulfillment to discuss their requirements.

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Crisis Impact on e-commerce Inventory Management

The Red Sea, a vital trade route connecting Asia, Africa, and Europe, has faced security concerns since the first attack on a commercial ship last year. This has sparked worries in the transportation, logistics, and supply chain sectors about disruptions, higher freight costs, longer shipping times, and the resurgence of the bullwhip effect. Consequently, some cross-border e-commerce merchants and brands have already begun increasing orders to mitigate potential supply chain challenges.

CIRRO conducted a quantitative analysis of a specific case to assess the impact of the Red Sea Crisis on inventory management for global e-commerce enterprises reliant on international supply chains and logistics. From this, we will dive into the insights about organizing the stock smartly and handling any issues that come our way, offering some essential advice for cross-border merchants who want to fine-tune their inventory game.

Case study

The graph depicted below illustrates a fundamental principle of inventory management. To maintain inventory levels above the safety stock threshold, cross-border e-commerce enterprises must initiate reorders prior to reaching the safety stock level, considering the lead time of production.

Assume that there is a cross-border e-commerce company. The average daily market demand (d) is 300 pieces. Based on historical data, the standard deviation of daily demand (σd) is 40 pieces. Lead time (LT) is 30 days. Its annual demand (D) is 100,000 pieces (assuming 333 working days per year), the fixed cost (S) of each order is $500, and the annual holding cost (H) of each commodity is $10/piece. The company has set a service level of 95%, with a corresponding Z value of 1.65 (hoping to meet 95% of order requirements).

Under the Red Sea Crisis, assume that the lead time (LT) is increased to 45 days, the annual holding cost (H) of each commodity is increased to $13, and all other parameters remain unchanged.

Key observations from the recalculated values include:

1. Increased safety stock point
Due to heightened uncertainty, the safety stock point rises by 23%.

2. Earlier replenishment initiation
The reorder point shifts, prompting earlier replenishment orders, leading to increased orders by European retailers in December-January.

3. Decrease in single order quantity
Replenishment from high inventory levels decreases single order quantity, potentially necessitating exceptional measures to meet demand.

4. Rise in overall inventory
Lengthened cycles result in a 33% increase in overall inventory peak.

5. Change in inventory distribution
Share of stocks in transit increases, while share of stocks on arrival decreases, impacting local fulfillment capacity.

The adjustments made by enterprises reflect the ‘accelerator effect’, where businesses proactively adapt to external changes, expanding or reducing inventory levels. While the accelerator effect aids in maintaining operational continuity during crises, it leads to higher inventory costs and capital pressure, necessitating a delicate balance between supply chain stability and cost management.

Key learnings

To address potential supply chain disruptions, cross-border e-commerce firms must proactively devise strategies in the long run. They can undertake supply chain modeling under various scenarios and develop adjustment plans accordingly. Here are some actions suggested to take:

Internally, cross-border e-commerce firms can work on the following five aspects:

1. Inventory optimization
Prioritize high-turnover, high-margin products to ensure inventory safety and maximize capital efficiency. Allocate limited funds away from slow-moving and low-profit items.

2. Service level adjustments
Tailor out-of-stock rate thresholds for different product categories. Consider raising thresholds for non-core products or adjusting prices to moderate sales velocity during pressure.

3. Flexible pricing strategy
Implement dynamic pricing to reflect supply costs and inventory changes, thus alleviating inventory pressure and enhancing operational stability.

4. Financing for resilience
Explore financing options to bolster inventory levels if necessary, ensuring preparedness and enhancing financial resilience against rising inventory costs.

5. Reduction in expenditure
Evaluate opportunities for efficiency improvements or cost reductions to offset increased inventory expenses.

Externally, cross-border e-commerce companies can focus on the following two strategies:

1. Seek reliable logistics partners
Prioritize stability and timeliness in logistics services and partner with reputable logistics providers or fulfillment companies, like CIRRO, to secure efficient transport routes and sufficient storage capacity.

2. Collaborate with industry partners and suppliers
Explore inventory-sharing arrangements or partnerships with related industries or suppliers to mitigate inventory-holding costs. Leverage OEM opportunities provided by factories, achieving flexible supply chain solutions and competitive advantages in lead time reduction.

The impact of the Red Sea Crisis on the supply chain depends significantly on how severe it becomes over time. In a prolonged crisis, having a clear, responsive plan becomes essential. Given the ongoing and evolving nature of the Red Sea Crisis, cross-border e-commerce merchants and brands must closely monitor its developments.

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Peak Season Robotics Fulfilment Efficiency

CIRRO Fulfillment and Hai Robotics, a pioneer and leader in Autonomous Case-Handling Robot (ACR) Systems, partnered in September 2023 to integrate robotics technology into its German fulfilment centre in time for the holiday season.

The advanced fulfilment centre covers an area of 6,500m² with a storage volume of 3,348m³. It features 45 A42L robots for order picking and eight A42T robots for shelving and automated stocking. The picking robots can handle payloads of up to 240kg and operate at a top speed of 1.5 meters per second.

By implementing robotics-driven operations, CIRRO Fulfilment is projected to enhance workforce efficiency by an estimated 30%, with a maximum daily outbound volume up to 21,000 items. The robots can swiftly transport items to skilled workers for picking and packing in one go, ensuring fast and accurate order processing and dispatch. This innovative approach reduces handling time and enhances operational capabilities, resulting in faster delivery and increased customer satisfaction. The overall shopping experience is seamless and expedited.
“Our partnership with Hai Robotics showcases our dedication to being at the forefront of innovation. It improves the customer experience and signifies a significant transformation in efficiency and accuracy, setting a new standard for e-commerce fulfilment operations,” said Hong Li, Head of Sales at CIRRO Fulfillment.

“We are thrilled about our collaboration with CIRRO Fulfillment. The application of our fully integrated solution, blending ACRs and AMRs, represents a milestone in the use of versatile robotics technologies in e-commerce fulfilment operations for the EMEA region,” said Sean Wang, Sales Director at Hai Robotics EMEA.

Hai Robotics, a global pioneer in ACR Systems, delivers intelligent and efficient warehouse automation solutions through robotics and AI. Our 2015 innovation, HaiPick, was the world’s first ACR solution. With over 1,000 global projects serving 30+ countries, we combine international experience with local expertise to offer tailored, top-quality solutions.

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