Customer Experience Matters in Packaging

Ecommerce, fulfilment, automation and sustainability trends have pushed the packaging machinery sector into the limelight and forefront of handling and logistics. David Priestman spoke to Coesia’s Fabrizio Sasdelli to learn about the wide range of products and solutions now available.

Coesia, head-quartered in Bologna, are perhaps a well-kept secret in the ecommerce and logistics sector, being a much bigger company than perhaps people realise, with 8000 staff, 20 companies, 87 manufacturing plants and a turnover of €2 billion. What readers will be interested in is what the company does in terms of wrapping, palletizing, robotics, carton boxing and end-of-line, fulfilment products. I asked Fabrizio Sasdelli, E-Commerce Business Line Director, about the different brands and divisions.

Fabrizio Sasdelli, Coesia

Fabrizio Sasdelli: As you mentioned, Coesia includes more than 20 companies, grouped into three main divisions. The Regulated Markets Solutions (RMS) division covers areas like packaging systems. The Consumer Market Solutions (CMS) division focuses on products typically found in a supermarket, such as powders, liquids and solids. The Industrial Market Solutions (IMS) division handles automation and includes companies brought together for strategic synergies.

Our aim is to combine expertise across industrial automation, software and process engineering. We have a strong engineering core and a central division that supports all group companies in accelerating solution development, including tools like digital twins for project evaluation. What sets Coesia apart is our ability to integrate specialised know-how across the group. The collaboration between companies acts as a shared platform, enabling the creation of customised and scalable solutions.

We provide packaging systems within fulfilment workflows, while also developing finished products. Our technologies support right-size packaging and efficient shipment composition, which help reduce environmental impact. The result is a smoother process, faster response times and high operational reliability. With our global footprint, we ensure continuous support to customers around the world.

Logistics Business (LB): What are the key product developments?

Sasdelli: We have two big groups: packaging-on-demand, and automation. When required we can also integrate the two. In terms of solutions, this includes carton packaging, box resizing, digital printing on demand, and printing in the box. Then we have all the robotics: palletising, robot picking, and AMRs, plus conveying systems, where we are very strong, and vertical sorters. Right-size boxing means that we do not have standard boxes, but we can customise size, based on random products, creating the right parcel.

LB: I want to go in detail about the Emmeci business and the fit-to-size carton machines.

Sasdelli: Yes, Emmeci offers a range of fit-to-size machines. For example, we can produce custom-sized American boxes that adapt to different product dimensions, from small items up to larger parcels. Each box can be individually adjusted, using data from the warehouse management system (WMS). The system supports both automatic and manual box definition, and the packaging process begins as soon as the product arrives.

The E-BFS is ideal for single or multi-item orders. It creates right-sized clamshell boxes, integrating box making, filling, sealing and labelling. It also supports personalisation, including printed invoices or marketing inserts, based on customer data. Return handling can be built into the design as well. The E-SWL produces right-sized paper bags in various formats. It includes an automated carton erector for minimal manual intervention and precise adjustment of box height. We also offer the Autobagger, a compact modular machine for shipping bags. It fits easily into existing operations and can run up to 1,200 boxes per minute, or less, depending on requirements.

We also provide a vertical bagger and a wide portfolio to cover diverse packaging needs. Few competitors can match this breadth. Our systems are highly customisable and scalable, with options for both automated and semi-automated setups. We tailor our solutions to match different warehouse configurations and customer workflows.

LB: You mentioned a few other products which we can talk about, such as Flexlink’s conveyors, palletizers, robotics, sorters, AMRs as well?

Sasdelli: Flexlink manages all the automation, which affects everything. It is very strong and is used to working with other group companies, connecting different machines and providing direction.

LB: Palletising, particularly robotic palletising, is very much in vogue now, isn’t it? A lot of companies are partnering and automating that part of the outbound process. What palletizer machines do you have? What is it that Coesia manufactures? Everything including the robotic arm? Or are you buying that from a supplier?

Sasdelli: We recognise the growing demand for robotic palletising. At Coesia, our company FlexLink offers smart, space-saving and easy-to-integrate solutions for both inbound and outbound operations. One of our key offerings is the RC12 collaborative palletiser, now in its third generation. It is ideal for end-of-line processes where space is limited, as it uses more than 50 percent less floor space compared to standard industrial robots. It is also very user-friendly. Operators can create pallet patterns without needing any programming skills, thanks to the intuitive software.

The RC12 can handle up to 14 boxes per minute using a double gripper. It meets international safety standards for collaborative robots and works safely without cages or barriers. For larger and faster operations, we also offer the RI20 industrial palletiser. This solution is designed for continuous use and delivers high throughput with great precision.

We also focus on software and system intelligence. Our in-house algorithms manage different box sizes efficiently. For example, we can use scanners to detect incoming boxes, buffer them, and then optimise pallet building. The system ensures fast operation, stable pallet formation and maximum volume use, even when box sizes vary by just a few millimetres. We are flexible when it comes to robotic arms. The RC12 integrates an Omron arm, but we can work with whichever brand the customer prefers. What matters most is providing a reliable and efficient palletising system that fits the customer’s needs.

LB: In terms of right size packaging, not wasting or shipping air has been a trend in recent years. We see this with companies that we report on in the sector like Spark and CMC. Bottom line, what kind of savings have you been able to make customers in recent years with e-commerce in terms of the right size packaging and reducing the amount of packaging waste, space and void in the final package?

Sasdelli: It depends on the application. There are cases where we used to have a standard size, where we have seen a lot of cases where they put inside 1:10 and 1:00. Just one book and 99% of the volume is fully empty! Like this we can save packaging by using the right size that can help in this way. When you are used to having a standard box and you have volumes that can change a lot, I think that you can really save a huge amount.

LB: Sustainability and automation. What would you say would be another big issue that you’re focusing on with customers?

Sasdelli: Sustainability is a major focus for us. We’re investing significant resources into programmes that directly influence the design and efficiency of our machines. We help customers reduce energy and material consumption, and our solutions often include tailored automation that meets specific sustainability goals.

Another key strength is our engineering capability. The Coesia group has built deep synergies across its companies, which allows us to offer flexible and highly customised solutions. We also have a strong environmental certification department that supports customers with compliance and optimisation. Ultimately, our aim is to design systems that reduce waste, minimise packaging volume and lower the overall environmental impact.

LB: I was talking to Jo Bradley at Spark Technologies about a year ago and I asked what’s your biggest competition? Expecting her to name other companies, she said actually, it’s the unavailability of manual labour. Lots of customers are buying automated packaging machines because they simply cannot get the staff to do the manual process. So most of their wins are actually replacing manual operations, rather than directly going head-to-head with another automation supplier. Do you find the same in most of your markets now?

Sasdelli: Yes, we see that trend in many markets, especially in Germany. Finding skilled labour is becoming increasingly difficult, particularly during peak periods or when companies scale quickly. Automation becomes the only practical solution to maintain efficiency and reliability. It’s not just about reducing manual effort, but also about ensuring consistent performance where labour simply isn’t available.

LB: Are there any typical packaging products that you don’t manufacture yourselves? I’m thinking of stretch wrap or shrink-wrapping machines, do you do you provide those as well or do you buy those in?

Sasdelli: In most cases, we can provide what the customer needs. When specific packaging products like stretch or shrink-wrapping machines are not part of our standard portfolio, we collaborate with trusted suppliers. We are always open to integration partnerships to deliver a complete solution. FlexLink, part of the Coesia group, has over 40 years of experience as a systems integrator. They are experts in designing complex automation setups and often work alongside both internal companies and external partners, including market companions. This flexibility allows us to choose the best technology for each project and ensure it fits the customer’s requirements perfectly.

LB: What would be the largest scale e-commerce projects that you’ve worked on recently, in terms of the implementation, number of machines or facilities?

Sasdelli: In our largest e-commerce projects, we typically combine two or three core machines with a full automation setup. End-of-line palletizing is almost always included. One of our key strengths is delivering both the packaging systems and the automation that connects everything into a complete solution. Depending on the project, we might integrate labelling units, palletizers, and robotic or manual workstations. For larger operations, we have deployed up to ten robots. We also create a digital twin of the entire system, allowing us to fine-tune performance together with the customer and ensure the solution is exactly right.

LB: You’re using a lot of simulation while you’re consulting for projects?

Sasdelli: Yes, we have dedicated staff who support simulation activities and can assist in creating complete models for each project. It is not just about visualising the flow, dimensions or footprint, but also about accurately sizing the system’s capacity. This includes determining how many workstations are needed to handle different scenarios. We evaluate various possibilities, verify the most effective solution and design the integration accordingly.

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Excellence in e-commerce Fulfilment Automation

 

 

Automated Order Processing Solutions at LogiMAT

Coesia, a leader in innovative industrial and packaging solutions, will showcase its internal logistics and e-commerce solutions to automate order fulfilment processes at LogiMAT (March 19-21, 2024; Hall 7, Stand 7A61.) At the show, Coesia’s Groups will display technologies to support picking, consolidation, packaging, and palletising. Coesia’s full suite of end-to-end solutions support its customers up and down their supply chains.

“Choosing Coesia as a single partner in the field of in-house logistics, and in particular e-commerce, offers infinite advantages, and above all that of having an end-to-end solution provider of innovative, flexible and efficient technologies,” says Alessandro Parimbelli, CEO of Coesia. “In fact, Coesia guides its customers through every step of their e-commerce automation journey, from the production and filling of boxes and bags to inline printing, all the way to the end of line phase. Coesia’s e-commerce solutions revolve around three key areas, with finely tuned technologies to ensure high performance and customer satisfaction.”

1) Coesia’s on demand packaging solutions redefine the production, customization and filling of boxes and bags for e-commerce orders fulfilment. These solutions meet the need for fit-to-size personalized packaging leading to a significant reduction in production and shipping costs and in material consumption.
2) Flow automation solutions usher in a new era of process automation, meticulously crafted to address the ever-evolving challenges faced by e-commerce operators. From conveying solutions to ground-breaking sorting technologies, the portfolio is designed to optimise every aspect of this production stage.
3) Coesia’s advanced robotics skills ensure secure handling of a wide range of products, boxes and bags, starting from picking systems to palletizing and de-palletizing equipment.

Order Processing Solutions

Logistics hubs need systems capable of handling, sorting and packaging an increasing number of products of different shapes and sizes. This is why it is essential to use a partner that combines long-term experience in developing rigid box packaging solutions with the strength of a leading industrial automation group. E-BM is the complete fit-to-size box production solution for the industry, developed by EMMECI, a Coesia Company, leader in the design and production of luxury box-making machines and systems.

E-BM is engineered to integrate seamlessly with warehouse control and management systems, allowing the packaging dimensions to be automatically adapted to fit the end product. This makes it possible to reduce the box sizes by up to 40%, saving on materials and facilitating the management and optimisation of space and transport during shipping, resulting in a smaller emission and inventory footprint. In addition, E-BM offers the possibility to customise packaging to meet specific conveying needs, including tape closure and the option to print codes and labels to assist in package control and traceability processes.

ACMA unveils a preview of the new E-SWL

ACMA, a Coesia Company, leader in the design and production of automatic packaging systems for the FMCG world, will present at LogiMAT the preview of E-SWL, a complete solution for the packaging of products destined for shipment in paper bags. E-SWL is an innovative, scalable, flexible and easy-to-use solution designed to produce customised bags for products that do not require special protection during shipment, significantly reducing the amount of packaging around the product. It also offers on demand customisation, making it possible to print and include any type of documentation inside the package.

BRIXX® by FlexLink

FlexLink, a Coesia Company and leader in material flow solutions, will be present at the stand with BRIXX®: an extremely flexible solution based on modules consisting of advanced conveyors and robots that can be disconnected and rearranged to suit new layouts. New lines can therefore be changed and programmed in a matter of minutes. Its modular, click-and-play design based on intuitive software allows for the rapid transformation of the module layout to facilitate seasonal peak work management with an extremely user-friendly experience.

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e-commerce Box-making Solution

 

e-commerce Box-making Solution

Emmeci, a Coesia company in the design and manufacturing of machines and systems for the production of premium packaging, launches E-BM, a complete fit-to-size box making solution for the e-commerce sector.

The ideal packaging is fit-to-size, compact and robust

With e-commerce, the packaging must follow the object’s dimension, to ensure its integrity first and foremost. E-BM produces extremely robust packs: the base of the pack comprises a single piece with no bottom closure, and the corners are reinforced with a double layer of material. The result is an improved resistance to protect items during delivery and a better customer experience. The E-BM is engineered to integrate seamlessly with warehouse control and management systems, enabling the dimension of the packaging to be adapted automatically to end product, on-demand.

The ability to produce right-size packaging means up to 40% smaller packaging sizes (compared to the standard shipping boxes commonly used on the market) and less raw material, saving on paper. Fit-to-size boxes are also more manageable in the downstream phase of the supply chain, facilitating handling and space as well as transport optimization during shipping or delivery, resulting in reduced emissions and inventory footprint.

Up for the challenge

Logistics hubs primarily need systems capable of handling, sorting and packing an increasing number of products of different shapes and sizes. That is why using a partner combining long-term experience in developing rigid box packaging solutions like Emmeci with the strength of a leading industrial automation group like Coesia is crucial. Emmeci and Coesia have created E-BM; a packaging machine specifically designed for the e-commerce sector. E-BM packs into boxes a wide range of goods from sectors such as electronics or fashion, including tablets, PCs, clothing and many other everyday items.

Flexibility and customization

E-BM flexibility allows not just to automatically adapt the box to the dimensions of the product to be shipped, but also to customize the packaging in many different ways, including tape closure. It also offers numerous options for printing codes and labels to assist in package control and traceability processes.

The benefits of having a single partner

Choosing Coesia as a single partner in the e-commerce industry offers infinite advantages, first and foremost that of having an end-to-end solution provider. Coesia seamlessly guides its clients through every leg of their e-commerce automation journey, spanning from box making and filling, through inline printing, up to palletizing. Coesia’s e-commerce solutions revolve around three key domains, finely tuned technologies to elevate operations and ensure customer satisfaction.

Firstly, Coesia pack automation solutions redefine wrapping, box making, box filling and inline printing for the e-commerce industry. Tailored to perfection, these solutions cater to the need for right-sized, customized package, ensuring a superior customer experience.

Secondly, the E-Fulfilment solutions usher in a new era of process automation, meticulously crafted to address the ever-evolving challenges faced by e-commerce players. From conveying solutions to ground-breaking sorting equipment, the portfolio is designed to optimize every facet of their operations.

Lastly, Coesia advanced robotics capabilities ensure secure handling of a diverse array of products, boxes, and cases, for a seamless journey from picking systems to palletizing and depalletizing equipment.

In the dynamic world of e-commerce, Coesia shines as a pioneer in cutting-edge technology and customer-focused solutions. Innovation and user-friendliness are at the core of highly advanced technological solutions, all geared towards delivering agility, flexibility, and efficiency.

A sector experiencing double-digit growth

The e-commerce packaging sector is worth around 60 billion dollars globally and is more dynamic than ever. According to forecasts, it will grow by 13.8% over the next five years to over USD 115 billion in 2028. E-commerce is now the preferred sales channel for a wide range of goods, including consumer goods, food, hi-tech and fashion. The sector’s expansion involves more than logistics and transport; the related packaging world is also experiencing growth and change.

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