Transforming Transport Operations with Mapping Intelligence

Route optimisation has become ever more important in recent years. The rise in ecommerce has created new routing pressures, especially in the last mile; while rising fuel costs, the push towards net zero, load theft have placed the spotlight on using preferred refuelling locations and the need for safe, comfortable parking, especially overnight.

Layering these demands over the traditional goals of controlling costs and meeting tight deadlines has highlighted the limitations of generic mapping and routing solutions. From large HGVs stuck in tiny rural lanes to the damage – and cost – incurred when a HGV hits a low bridge or the risk of compliance breach associated with taking a hazardous load through a tunnel without permission, many transportation companies have learnt the painful lesson of relying on a phone’s satnav.

Consumer mapping technologies may be ubiquitous but they lack the depth of insight required to manage the complexity associated with the commercial movement of goods. As Kate Legnola, Sr. Product Manager, Map Data at Trimble explains, dedicated commercial route mapping technology has been developed to address the very specific demands of transportation fleets, from height and weight restrictions and hazardous materials transport designations to improving driver well-being and safety.

Meeting Operational Goals

Reliance on online maps has become standard for most drivers but effective commercial route optimisation requires far more depth and breadth of insight than the basic, ubiquitous directions that cannot differentiate between a driver in a heavy goods vehicle or a two-seater sports car. Commercial mapping intelligence has evolved beyond simple visualisation on a map to offer a wide range of insights on business and driver behaviour that can significantly enhance fleet management. Complex routing algorithms are used to determine the most efficient routes for delivery or service vehicles by considering factors such as traffic patterns, road permissions, congestion and clean air zones, low bridges, narrow lanes and fuel consumption. Data, including not only construction of new infrastructure, but also any changes in existing restrictions is continually updated following routine bridge and tunnel inspections undertaken by highways authorities to give planners confidence in the safety and legality of the designated route.

Making Transportation Sustainable

Transportation companies can leverage this depth of information to plan based on different priorities, comparing routes based on sustainability, cost and time objectives. The ability to offer clients different routing models provides a competitive advantage by enabling a transport business to demonstrate how it is supporting a client’s sustainability reputation, for example. It is also assisting fleets in future-proofing their operations so they can better serve and meet their sustainability goals. Among them are a better ability to adhere to environmental rules and guidelines, a better understanding of vehicle carbon footprint, a reduction in operating costs with the efficient allocation of vehicles based on electric vehicles thus achieving long-term, sustainable cost reduction.

Boosting Fleet Efficiency

Complex algorithms are used to determine the most efficient routes for delivery or service vehicles by considering factors such as traffic patterns, road permissions, congestion and clean air zones and low bridges.. Route intelligence software can also track dwell time, a perennial problem for all transportation companies. Using precise polygonal geofencing to improve the accuracy of arrival and departure notifications, the overall journey time, including both travel and stop time, is more precise. It is also enabling companies to better understand the overall efficiency and performance of the fleet, information that can help to reduce empty miles, cutting costs and reducing emissions whilst adding revenue.

Keeping Drivers Safe

Indeed, by investing in smart mapping technology, elements such as planning processes will automatically consider drivers’ hours of service (HOS) and can include specific locations for resting and parking to avoid the risk of drivers being compelled to park up on the roadside which is both uncomfortable and unsafe. Further, using intelligent route mapping, transportation companies can optimise loyalty programs and discounts around specific brands of fuel to optimise routes, understand freight spend, and plan routes more efficiently. The routes can be designed around the use of rest stops preferred by drivers wherever possible to ensure they have access to good quality food and showers.

Driver safety can be further enhanced with vehicle specific information throughout the journey especially regarding the trickier problems that can arise during the last mile. Commercial mapping intelligence solutions pinpoint the actual final locations, such as the delivery entrance to the shopping centre rather than the consumer entrance used by the generic mapping solutions. In addition, transportation companies can opt to customise the mapping, overlaying a preferred approach path for specific locations to ensure every driver, however new to the business, has the optimal, safe route to each location, whether that is a store, warehouse or distribution centre.

For transportation companies wrestling daily with the need to mitigate disruption, reduce costs and meet escalating customer demands, intelligent route mapping and routing is becoming a strategic imperative. Companies can no longer afford to rely on traditional manual route planning processes or allow drivers to rely on their own generic mapping systems. The risks of delays, damage and missed opportunities are simply too high.

Intelligent route mapping provides businesses with a chance to improve day to day planning and ensure routes are optimised for each vehicle, taking into account the essential features of weight, size and hazardous materials. It gives the chance to focus on both driver performance and well-being, enabling companies to prioritise access to safe overnight parking and rest stops. Finally, it also delivers vital insight into the intricate interplay of suppliers, processes, and partners that allows transportation companies to optimise operations, intelligently consider innovations in areas such as EVs, and confidently navigate today’s complex marketplace.

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3D City Models for Geospatial Transportation Data

 

Delivery management firms become nShift

nShift, global provider of cloud delivery management solutions for e-commerce shops, retailers, manufacturers and 3PL companies, announces its launch. Bringing more than 53 years of shipping and returns management experience through the merger of Unifaun, Consignor and Returnado, nShift will unite under leadership of Lars Pedersen as new CEO. With over 100+ pre-built third-party integrations into e-commerce and other shippers’ most critical IT systems and a carrier library delivering connectivity into over 700+ carriers, nShift offers customers an end-to-end cloud platform to automate and optimize the entire delivery management process – from label creation to delivery tracking and last mile logistics to returns management.

nShift’s solutions have successfully enabled almost 1 billion annual shipments globally for e-commerce shops, retailers, manufacturers and 3PL companies. Through its extensive carrier library, nShift has shipping visibility and reach, unlocking significant scalability for its customers – from 1 to millions of shipments annually – across the globe.

“I am extremely honoured and excited to be joining nShift at such a pivotal time in its growth,” said Lars Pedersen, who was recently appointed CEO of nShift. “While our name is changing, we are more committed than ever to continuing to provide the vital connectivity in delivery management, visibility, and efficiency for which our 90,000+ customers rely on us. We are thrilled to announce our new brand together with our latest e-commerce innovations, nShift Checkout and nShift Return (formerly known as Returnado). Our platform enables customers to worry less and ship smarter with up to 10-20% higher e-commerce-shop conversions, 60% fewer delivery related support calls, and 30% increase in repurchase rates on returned products.”

Through the acquisition of Returnado, a Stockholm-based e-commerce returns management provider, nShift adds critical technology to its cloud delivery management platform with a streamlined return process for shippers, carriers, and recipients. Returnado’s returns expertise spans marquee brands such as Helly Hansen and Asket and demonstrates its significant capabilities to serve a very complicated portion of the logistics value chain.

Marlin Equity Partners and Francisco Partners, two of the world’s leading technology investors, will remain the majority stakeholders in nShift. Peter Chung, a Managing Director at Marlin Equity Partners, said, “We are excited to continue delivering against the nShift mission of enabling our customers to worry less and ship smarter via the Company’s collective scale and breadth of its consolidated, end-to-end cloud delivery management platform. Today, e-commerce and other shippers have a singular platform from which they can eliminate geographical barriers to growth and drive supply chain efficiency and visibility all while improving the overall delivery experience for constituents across the logistics value chain.”

Petri Oksanen, a Partner at Francisco Partners, added, “This is an exciting step forward and the beginning of the next chapter of transformational growth for nShift. With the recent acquisition and integration of Returnado, we are in a position now more than ever to continue to deliver the very best solutions for our customers and help them solve first-to-last mile logistics challenges, deliver tangible cost savings, and drive innovation in our industry.”

Every parcel should be your brand ambassador

Remember when receiving a parcel was an event? For your birthday, perhaps, or for Christmas, a complete surprise, or a purchase you had saved up for and keenly anticipated, writes Jo Bradley, Business Development Manager for packaging solutions at Quadient.

Now, of course, parcels are a daily occurrence, and our attitude towards packaging is somewhat different – more enlightened. With the same- or next-day, ‘free’ delivery, our orders are smaller and smaller but it seems that the boxes are bigger and bigger. Actually finding the lipstick or the printer cartridge in a mountain of void-fill is a challenge – is there anything in this box at all? And what are we supposed to do with all this packaging and void-fill?

Surveys show that up to half of consumers rate grossly oversized packages among the things they really don’t like about Internet shopping. And if you don’t believe surveys, just look on social media. ‘Unboxing’ is a ‘thing’ on Instagram and the like. Someone has estimated there are at least 74 million unboxing videos across the social media channels. Many of these, of course, are entirely positive, but what social media really feeds on is the epic fail, and gross mismatches between box and product rate highly.

What do we do with all these cardboard boxes? We break them down, squash them up and cram them into our recycling bins, if we can. But with the bins only emptied every two or three weeks, it is unsurprising that a large cardboard manufacturer claims that 22% of consumers say there isn’t enough room in their bins to dispose of all their boxes. 44% of consumers hoard cardboard boxes – for future arts and crafts projects or storage needs, or for no obvious reason at all – “135 million are believed to be sitting in sheds, garages and wardrobes in the UK”. With the boom in e-commerce over the least 18 months, it’s hardly surprising that cardboard is being called ‘beige gold’.

But it isn’t just the outsize boxes themselves that annoy consumers; it’s all the void-fill, such as air bags, bubble wrap, and horrid polystyrene beads. At least with card we know it’s recyclable.

And although, as consumers, we are seduced by the idea of ‘free delivery’, we know that all this excess material must have a cost. While we may not be up to speed on the intricacies of Dimensional or Volumetric Weight as applied to shipping rates or realise that the average shipped box contains 60% air, we intrinsically know that shipping fresh air around the country has a significant financial, as well as a high environmental, cost. Consumers are increasingly aware, even anxious, about the negative impact of wasteful shipping practices on air quality and bigger than necessary boxes mean more vehicles on the road, more congestion, more particulates and more CO2.

In one survey, 77% of consumers said they believe that the packaging a brand uses reflects its environmental values – and by implication, its other values as well. Loading consumers with excessive and unnecessary volumes of packaging isn’t just annoying – it’s seen as lazy, irresponsible and uncaring – not a good brand look for the merchant or their carrier.

For ecommerce businesses with high order volumes, this is an issue that needs to be solved. But how? They can’t have packers manually cutting boxes down to size – far too slow and messy, and the result may be a box that fails in delivery, let alone if it’s re-used for a return, as many are. There are limits to the number of different-sized preforms a packing station can cope with. And, particularly if there are multiple items in one box, packers, who may be inexperienced, or casual staff, have to guess which size is just big enough to accommodate a jumble of different shapes.

However, there is a solution that will greatly improve packing line productivity and maximise transport utilisation, while minimising the monetary and environmental cost of materials and giving the consumer a consistent, positive brand experience.

The CVP Everest and CVP Impack automated packaging solutions from Quadient create ‘right-size’ boxes in seconds by scanning and measuring the goods – single or multi-item orders – cutting and erecting the box, sealing, weighing, and labelling, all in one seamless process.
With the CVP Impack, one or two operators can pack up to 500 parcels an hour; with the CVP Everest, two operators can pack 1,100 an hour. Typically, this replaces between 8 and 20 manual packing stations. On average, right-sizing packages cuts parcel volumes by 50% – significantly reducing freight charges – and saves up to 30% on material costs.

Will this delight your customers? Well, if the ‘free’ and almost instant delivery model that is so valued by consumers is to be sustainable, these sorts of savings in cost and in labour are essential. But, more significantly, opening the box is the only ‘In Real Life’ touch point you have with your consumer, and as we have seen, wasteful and careless packaging can strongly alienate them from your brand – which, in an age of endless social media comment, means all their friends as well. With right-sized packaging every parcel serves as a brand ambassador.

DPD UK announces acquisition of CitySprint

DPD UK, part of DPDgroup, one of Europe’s largest parcel delivery networks and CitySprint, a UK same day delivery company, today announce that CitySprint will become part of DPDgroup, subject to regulatory clearance.

This follows a period of growth for CitySprint, which has seen continued demand for its services as businesses require more urgent and time critical same day deliveries. Once completed, DPD UK’s customers will be able to access CitySprint’s same day and specialist delivery services in the UK, while CitySprint will be able to offer its customers access to DPD UK’s domestic next day and international expertise.

The existing CitySprint leadership team will remain in place. Elaine Kerr, CEO of DPD UK, commented:

“Same day delivery is one of the fastest growing segments of the logistics market and so we are delighted to announce the intention to offer this new and exciting service to our customer offering. Even before the pandemic, demand for both next day and same day deliveries was soaring, and this trend has only escalated, something which we see continuing. DPD UK is already a market-leader, and once this acquisition completes, our position in the market will be strengthened further.”

Gary West, CEO of CitySprint, commented:

“We are pleased to be joining DPDgroup and excited about the new opportunities for growth this will bring. Our two businesses are experts in their respective fields, with very complementary offers. This move is testament to both the continued strong demand for same day delivery and our successful growth strategy. We look forward to working with DPDgroup to explore new opportunities for our same day expertise and services.”

CitySprint supports businesses across the UK with a range of delivery solutions, including same day, bespoke logistics design and specialist services for key sectors such as retail and healthcare. Its unique national same day delivery network comprises 30+ service centres across the UK with geographical reach to over 88% of the mainland population within 60 minutes.

This transaction is subject to approval by the Competition and Markets Authority and is expected to complete later this year. No further financials will be disclosed at this juncture.

Delivery Management Platform Chosen for Planning and Route Optimisation

Unimasters has chosen eLogii, a Delivery Management and Route Optimisation solution to replace static with fully dynamic delivery tour planning. The result will be in significantly reduced tour numbers in their first and last mile operations and greatly enhanced efficiency.

Unimasters is an advanced supply chain management company with regional infrastructure and global reach through first-class partners in 178 countries. The company provides managed transportation and logistics-as-a-service to a wide range of multinational and local customers. Unimasters had trialled a number of solutions with the aim of moving to fully dynamic planning, improving delivery accuracy, saving processing time and driving improved customer service and had struggled to find a solution with the combination of flexibility, configurability and scalability that it needed.

With eLogii’s powerful SaaS solution, Unimasters is now able to have complete, dynamic control over pickup and delivery operations, including automated planning (taking into account all relevant operational parameters) and route optimisation of first and last mile, while providing total visibility for both their operations teams and their customers.

According to Nikolai Bozhilov, Executive Chairman of Unimasters Logistics Plc, “We have been extremely impressed with the capabilities of the eLogii solution, as well as the value for money that the solution provides. The solution is enterprise-grade, but our teams find it as easy to use as consumer software. We forecast significant savings, as well as a materially enhanced customer experience which is why we are looking forward to a strong multi-year partnership together.”

“Enterprise-grade logistics software doesn’t have to be so difficult to use or overpriced – we have the most user friendly, cost-effective solution in the market, which we will build into the market standard when it comes to Delivery Management” says Andrew Mukerjee, Founder and CEO of eLogii/Brisqq. “Unimasters is an extremely forward-thinking business which always puts the customer first, and we are looking forward to supporting their growth by enabling a phenomenal customer experience for years to come”.

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