Sealed Air fills medium output void

Sealed Air has launched a new paper void fill system to help E-commerce companies meet the challenges of quickly scaling up and satisfying fast growing demand for orders.

The new Sealed Air brand FasFil Jr has been specifically designed to combine all the key performance features that enable companies to move efficiently and effectively from low to medium volume packaging outputs.

FasFil Jr has a small footprint and has been developed as a ‘plug and play’ system for quick set up and easy operation. It features fully integrated user-friendly controls, with the ability to create custom void fill material using 100% recycled fanfold paper, which is also responsibly sourced. Toolless jam clearing and anti-jam sensors help to enhance system reliability and uptime.

Eric Van Der Kallen, EMEA Platform Manager Protective Packaging Solutions Inflatables and Paper at Sealed Air, said: “Rising E-commerce demand can quickly outpace packaging capabilities and create bottlenecks that delay the delivery of customer orders and negatively impact overall productivity. This can be particularly challenging for smaller businesses, which don’t always have the time and resource, space in their premises or capital to upgrade packaging systems.

FasFil Jr overcomes these issues. It’s a cost-effective paper void fill system that’s small in size, but big on performance. It’s easy to position and fit in busy and tight workspaces, whilst its overall design and functionality have been engineered for ease of use and excellent uptime.”

The new system can be set up as floor standing or easily mounted on a table-top stand and is ideal for medium volume E-commerce and fulfilment businesses. FasFil Jr converts 380mm fanfold paper in 50gsm or 57gsm weights and has multiple operating modes including cut and hold, manual, and custom sized outputs.

Eric concludes: “The FasFil range of systems are well known amongst low and high-volume E-commerce businesses for their speed, reliability and ease of use. The addition of FasFil Jr means these performance benefits can now be extended to medium volume outputs as well.”

Public heavily in favour of sustainable e-commerce

Two-thirds of UK consumers now believe the Government should crack down on online delivery CO2 emissions and force online retailers to invest in more sustainable options, a new survey has found.

Seven out of 10 consumers also believe a trustmark could help to ensure CO2 emissions on deliveries are made available to the public. A trustmark could either showcase whether an online retailer is actively reducing or compensating emissions, or could ultimately calculate the emissions per parcel.

Separate research from the World Economic Forum shows delivery emissions could be reduced by as much as 30% by 2030 if the public and private sector works together to prioritise the issue.

The survey, commissioned by e-commerce shipping platform Sendcloud, found a whopping 62% would even opt for alternatives to home delivery if a retailer provided emissions information at checkout, such as choosing to pick-up at a parcel locker compared to home delivery.

Retailers can easily meet this demand by offering a sustainable option alongside existing delivery options and highlighting it with a special icon. A next step could be to pre-select the green delivery option, as previous research shows that the amount of consumers that choose green delivery triples when it is chosen by default.

Luckily retailers don’t have to foot the bill alone, as 8 out of 10 consumers are willing to pay extra for green delivery options.

46% would be open to paying £1 or more on every parcel ordered, representing a significant investment in green delivery from the 2.8 billion UK parcels shipped during the 2019/2020 fiscal year.

“Consumers want more sustainable delivery options, but they also want to see the full effects of their purchases on the environment,” says Rob van den Heuvel, CEO and co-founder at Sendcloud. “Even though governmental action can help to accelerate the greenification of deliveries, there is still a lot retailers and consumers can do themselves.

“Providing information about CO2 emissions and/or pre-ticking the most sustainable choice as the default encourages consumers to choose the most sustainable delivery option at checkout. Even something as simple as a sustainability icon or compensating emissions by planting trees can go a long way in persuading consumers to go green.

“Retailers can do their own part now by communicating clearly to their customers and promoting the impact of their efforts. Retailers need to consciously encourage consumers by giving them the choice to go green and choose clean.”

Eco-friendly e-commerce mailing bags launched

The rapid growth of e-commerce has caused an inevitable soar in demand for easy returns. By reusing the original packaging, the environmental impact of a return is reduced by a minimum of half; Kite Packaging has launched sustainable kraft mailing bags to diminish this impact even further.

These packages are manufactured from FSC certified kraft which is sustainably sourced and grants the mailers superior strength to other papers. A heavy-duty material is essential for an item designed for reuse by a customer, though brown kraft is also 100% recyclable to ensure responsible disposal. This is guaranteed to significantly reduce a company’s carbon footprint while enhancing their green credentials.

The expandable gusseted sides offer extra capacity to fit a considerable range of different products while arriving flat-packed for convenient storage. To allow for effortless packing and returns, Kite’s product features a double peel and seal strip: one for securing an order to be delivered and the second should the goods need to be returned. The perforated easy tear opening provides excellent user satisfaction at the unboxing stage that is continued until the end of the transaction with this intuitive design.

Encourage consumers to shop with confidence, reassured by a user-friendly returns process that promotes repeat sales and all round positive transactions.

 

 

 

Ground broken on M25 logistics park

Goodman has broken ground on 338,267 sq ft of e-commerce and distribution space at Purfleet Commercial Park in Essex.

At the heart of the M25 and A13 corridors and just 16 miles from Central London, the high-specification single unit facility, Purfleet 338, offers fast connections to the national motorway network, placing 21 million consumers within a two-hour HGV drivetime with a combined purchasing power of £453 billion.

The site also sits within a thriving logistics employment base, with more than 35,000 people working in the sector and 1.6 million locals with qualifications relevant to logistics and distribution in the wider Essex area. Available for occupation from April 2022, customers will join Tesco, Unilever, DHL, Ocado and Amazon in this distribution hotspot, adjacent to J30/31 of the M25.

Goodman’s commencement of Purfleet 338 forms part of its London and South East focus, with a development pipeline of circa 3.5 million sq ft in the region. This includes a combined 477,370 sq ft at Dartford’s Crossways Commercial Park, available for occupation this summer.

George Glennie, Development Director at Goodman, said: “Perfect for those operating across e-commerce, retail and third-party logistics, where connectivity is crucial in distributing products to increasingly time sensitive consumers, Purfleet 338 will provide high-quality and well-located space with unrivalled road connections, excellent freight links and proximity to three international ports.

“With work now underway, Purfleet 338 represents Goodman’s commitment to delivering essential infrastructure for a growing industrial and logistics market, and meeting rising demand for space in strategic locations such as the South East.”

Beyond being able to service customers’ rising power needs with 4MVA of power secured, Purfleet 338 will be a highly sustainable development, delivered to a BREEAM ‘Excellent’ specification. Features include roof-mounted solar photovoltaics (PV), rainwater harvesting, infrastructure for electric vehicle fleets and smart metering, helping customers to monitor and achieve energy and cost savings.

Stuart Read, Executive Chairman at Readie Construction Ltd: “We are excited to have broken ground on this high quality, e-commerce and distribution development. This project further strengthens our excellent working relationship with Goodman. The class leading, BREEAM Excellent building which incorporates a number of health and wellbeing enhancements will be completed to Goodman’s exacting standards in April 2022.”

Strengths and flaws in the EU’s new IOSS

Beleaguered British retailers are braced for yet more changes to how they sell goods to the EU. From 1st July 2021, a new EU Import One-Stop Shop (IOSS) scheme means British-based e-commerce companies only need to register and pay VAT in one EU country to sell goods not exceeding £135/€150 across the entire EU. The new IOSS regulations certainly make retailers’ lives easier, but they aren’t entirely good news, says the international delivery expert ParcelHero.

ParcelHero’s Head of Consumer Research, David Jinks M.I.L.T., says: “On the face of it, the new IOSS scheme helps return things to their pre-Brexit norm. However, in the case of the IOSS, the devil really is in the detail. We’re revealing five reasons GB traders should welcome the new scheme and five reasons the IOSS might make selling to EU customers even more complicated and expensive.”

Five reasons to welcome the new IOSS

1 IOSS greatly simplifies VAT procedures by allowing non-EU online sellers (remember that includes sellers based in Great Britain post-Brexit) to register for VAT in one EU member state, collect VAT from all their EU sales and report on a single monthly IOSS VAT return. No more multiple VAT filings in multiple countries.

2 Life is greatly simplified for sellers using online marketplaces. These become the ‘supplier’ when cross border B2C sales are made on them by third-party sellers. VAT liability (collecting and reporting) for sales in EU countries will fall on the marketplace rather than the merchant, providing the consignment is valued at less than £135 (€150). Our top tip is that businesses using only online marketplaces may now be able to end any existing EU VAT registrations, as they will no longer be responsible for collecting and reporting VAT.

3 Retailers’ EU-based customers won’t be facing any more unexpected VAT payments on purchases of goods sold in Britain, which will build back trust in buying from GB sellers.

4 Northern Ireland-based companies may enjoy an exemption threshold. NI firms can join the alternative intra-EU OSS scheme. Providing their sales to the EU don’t exceed £8,818/€10,000 per annum, NI-based organisations will only need to follow domestic VAT rules.

5 The IOSS scheme is voluntary and will speed up sellers’ EU shipments by creating a fast-track Customs clearance ‘green channel’ for consignments not exceeding £135/€150.

Five flaws in the new IOSS

1 The changes remove the previous VAT exemptions for SMEs on EU shipments worth £19/€22 or under. That means about 26,000 UK e-commerce sellers will have to register for VAT for the first time or stop selling to the EU.

2 The EU estimates it will cost around £6,900 per company each year for British sellers (that excludes Northern Ireland companies) to register and comply with IOSS regulations as a ‘non-Union’ user.

3 Unlike EU-based OSS users, IOSS users based in Great Britain don’t qualify for the new £8,818/€10,000 threshold before they have to pay EU VAT, rather than follow domestic rules. Only Northern Ireland sellers (under the terms of the Northern Ireland Protocol) have this option.

4 The new IOSS only applies to deliveries of items valued under the £135/€150 threshold. For all goods over that amount, GB businesses will have three choices: ensure their customer pays the import VAT at Customs; offer the option of delivering with all duties paid (DDP) or hold stock somewhere in the EU and register for VAT there.

5 Confusion still exists around registration. The gov.uk website states: ‘…it is not expected that the UK IOSS registration portal will be available for use for the 1 July 2021 launch’. There is also uncertainty about whether GB companies signing up for IOSS in an EU country must appoint an intermediary agent to register and file returns. Together with the French and German governments, ParcelHero believes this requirement does not apply to British sellers, as the UK-EU trade deal includes a tax and VAT mutual assistance agreement. The Republic of Ireland is a favourite option for GB companies because it uses English in business but, just to complicate matters, it recently stated it doesn’t yet recognise the agreement. Consequently, it will require the use of an intermediary agent.

ParcelHero’s in-depth analysis of the ongoing UK-EU trade problems and, in particular, the powder keg Northern Ireland Protocol agreement can be seen at: https://www.parcelhero.com/research/brexit-study

Beumer Group introduces new pouch technology

Beumer Group – a leading global supplier of automated material handling systems – has launched its own new BG Pouch System in response to rapid growth of interest from omnichannel and D2C operators.

This innovative system expands Beumer Group’s offering for the warehouse and distribution industry with a pouch sortation solution that meets the escalating requirements felt by today’s modern fulfilment and distribution operations. The BG Pouch System was developed to relieve the unprecedented pressure to deliver financial and logistical efficiency in the demanding e-commerce environment and fits perfectly into Beumer Group’s existing end-to-end integration solutions to solve intralogistics challenges for fashion companies.

An Italian fashion brand with a tight product life cycle has become the first operation to invest in the BG Pouch System as a part of their fine-tuned worldwide distribution operation. This follows many of Beumer Group’s other solutions that have proved effective in warehouse and distribution operations for re- and e-tailors such as NIKE, Foot Locker and ASOS.

The BG Pouch System enables the growing demand for fast, e-commerce driven cycle times to be met by warehouses and third-party logistic (3PL) providers. The persisting problem of reverse logistics is solved by effective and efficient handling of returns using built-in interim storage capacity for returned products. This avoids unnecessary manual handling as returned goods can be sent for shipment directly from the dynamic buffer, without ever being sent back to the main storage area and without having to be re-picked. In an omni-channel environment, the sort and sequence functions are invaluable to facilitate goods sortation for shop delivery to ensure products arrive to stores in a shop-friendly manner and expedite shelf replenishment.

The BG Pouch System has a capacity of 7kg which is ideally suited to fashion items from shoes to garments on hangers (GoH), as well as a wider product profile, including print & media, pharmaceuticals & beauty products and electronics. This versatility provides a high flexibility for handling diverse items, no matter the requirement for returns handling, peak seasonal demands or omni-channel performance pressure. Different types of items, held for different clients, destined for different types of shipping can be collated in one intelligent storage system. This will be of particular interest for 3PL players.

The BG Pouch System will be of interest to operations considering upgrading conventional, manual operations with a realistic and achievable approach to automation. The BG Pouch System can be mounted in the ceiling, representing a massive saving on space and allowing deployment when floor area is a limiting factor. Additionally, as a modular system, the BG Pouch System can also be scaled up easily when required with minimal installation time.

Each BG Pouch System module can handle more than 10,000 pouches per hour. The dynamic buffer reduces manual handling to dramatically speed up and smooth intralogistics flows, allowing predictive picking to significantly reduce handling peaks. The system runs on a contactless magnetic drive that gives friction-free operation. This means minimal wear on mechanical parts, cutting the operating costs through low maintenance, a reduced number of spares and a minimum of cleaning requirements.

Staff retention is another concern for logistics operators, and the BG Pouch System is designed with comfort and ease of use in mind. The height of each workstation is adjustable to suit each individual worker, and access to pouches and controls is ergonomically designed.

Stephan Heessels, Director for Beumer Group Logistic Systems: “We see a huge potential for a modern version of pouch technology, especially for our customers looking to refine their fulfilment and distribution chain by optimising processes to have faster goods-to-consumer cycles and a much, much lower need for operators touching the items.”

Beumer Group can facilitate the entire process of installing the pouch sortation solution through every stage of operation from the selection of solution, through design, build, test, implementation, training, maintenance and growth. Beumer will not only operate independently with its own technology but will act as a full-service integrator throughout the process, working with third-party suppliers providing a complete solution to deliver a fully comprehensive system.

Operations start at smart eCommerce warehouse

Work has been completed to turn one of the five freight hubs operated by U-Freight Logistics in Hong Kong into a smart warehouse.

The company’s 2,000 sq m eCommerce fulfilment centre (EFC) in Kwai Chung has been equipped with an automatic guided vehicle (AGV) and Intelligent Racking system, and associated operating software, to improve the efficiency of operations and reduce costs.

For inbound consignments, the system, which was supplied by award-winning RV Automation Technology Company, will analyse the weight and dimensions of each Stock-Keeping Unit (SKU) in order to bring the most suitable storage rack to the EFC operations staff, enhancing the utilisation of storage capacity and shortening processing time.

Furthermore, this shortens the time period to the outbound order processing stage, which means consumers get their goods sooner.

When there are no operations staff at the EFC, the non-sleeping AGVs still execute instructions and pre-arrange the required goods to be ready for pick/pack when the operations staff return to work.

The U-Freight Group was an early entrant into the world of eCommerce logistics, and over the last few years several of the company’s warehouse facilities across Asia, North America, and Europe have been equipped to enable them to act as EFCs.

“The deployment of autonomous mobile robots in warehouses around the globe is transforming the future of the e-commerce sector and its ability to meet rising business and consumer demand,” says Simon Wong, the chief executive officer of the Hong Kong-based international freight forwarding and logistics group.

“The latest development is part of U-Freight’s ongoing investment to meet the ever-increasing challenges of providing logistics services to this rapidly expanding sector of global trade.

“In our EFCs, picking operations account for an increasing proportion of costs, accounting for more than 50% of warehouse operation costs.

“Traditional warehouses mostly adopt the “person-to-goods” selection mode, which can mean high labour cost and low selection efficiency.

“By implementing an automatic guided vehicle (AGV) and Intelligent Racking system, we will be adopting the ‘goods-to-person’ picking mode, and believe this will improve production efficiency. It should also enhance workplace safety and improve ergonomic conditions for operations staff in our EFCs.”

In its development of eCommerce logistics solutions, the U-Freight Group is continually trying to address the key issues stemming from increasing volumes of business-to-business (B2B) and business-to-consumer (B2C) eCommerce shipments and the time sensitivity that is associated with this business.

Other than its latest initiative in Hong Kong, examples of those efforts include its launch of e+Solutions in 2019, a bespoke product to assist small businesses with their e-commerce logistics needs.

In addition to hardware investment, the U-Freight Group is now a logistics partner of choice for the growing number of online channels and platforms, which entrepreneurs are using to sell their own designs and products, including  global eCommerce shipping platforms such as Easyship, and is also heavily involved in the Fulfilled by Amazon programme in several countries.

Wong concludes: “All of these initiatives are helping us boost efficiency and capture more value, in order to capitalise on the opportunities that are being presented by the ongoing surge in e-commerce volumes.”

Survey: e-commerce consumers have high delivery expectations

GreyOrange, a global software provider that leverages artificial intelligence, machine learning and smart robots to optimise fulfilment operations, has revealed the results of a new survey which shows that almost half (45%) of consumers across EMEA expect online orders to be delivered within two days.

The survey, which polled 1,500 consumers from the U.K. and Benelux, found that the pandemic has accelerated consumers’ demand for immediacy when it comes to delivery options, and that poor and slow delivery options are impacting their choice of retailer. Almost half (49%) of the respondents agree that shipping and delivery options are factors they consider when making a purchasing decision, with the 45% claiming they expect their order to arrive within two days.

More than half of the consumers (57%) stated that three late orders would be enough to put them off purchasing from the same retailer again. Yet, despite this 22% of consumers stated that up to three-quarters of their online orders were delivered late last year.

With four-in-five (79%) consumers shifting the majority of their shopping to online during the pandemic, and almost half (45%) claiming they expect to keep their shopping online post-pandemic, these findings emphasise the importance of fast and efficient fulfilment as retailers look to kickstart their post-pandemic survival.

Terrie O’Hanlon, Chief Marketing Officer GreyOrange, said: “These survey results emphasise the importance of fast and efficient fulfilment operations. Consumers are spoilt for choice when it comes to making a purchase, with an abundance of different retailers all able to deliver to them the same, or similar, products.

“This means offering a strong customer experience, which includes delivery options that meet the customer’s expectation, is an even more important factor for retailers to consider as they look to retain current customers and attract new ones.”

“Retailers need to have a resilient and agile fulfilment operation in place that enables them to pivot seamlessly between channels to meet consumer demand – whether that be in-store, online, or a mix with buy-online, pick-up in-store or at-curb or at-locker. Without this, the data suggests retailers will be simply be left behind,” O’Hanlon added.

New packaging regs require greater efficiency

The cardboard supply market is under stress, and forthcoming changes to the regime around packaging and waste will have further impacts. Retailers and shippers will need to act now to optimise their use of an increasingly valuable commodity, writes Jo Bradley, Business Development Manager for Packaging Solutions at Quadient.

As is well known, on-line sales, most of which are shipped in cardboard boxes, rose 74% year-on-year in 2020. The Confederation of the Paper Industries says the increase represents what had been expected for the next five years – an extra 200 million packages in the postal and courier systems, according to Royal Mail.

Covid restrictions have constrained production, and while extra mill capacity is coming on stream around Europe, it’s thought much of this is going to China and the Far East. Some 84% of European board is made from recycled fibre, but this raises other issues around availability of recyclable material.

Unsurprisingly, all this is having a massive impact on price and availability. In the early part of the year some buyers were reportedly paying £70-£160 over Autumn prices for container board, while lead times were stretched from 48-72 hours to 6 weeks.

But, critically, two separate developments in packaging waste regulations will put further permanent pressure on the board market.

The first of these, to be implemented from 1st April 2022, is a new Plastic Packaging Tax, of £200 per tonne on all plastic packaging materials made or imported to the UK that contain less than 30% recyclate. Since 44% of the UK’s plastic usage is in packaging, this drive to replace new fossil fuel derived feedstocks with recycled material is entirely laudable, reducing both the carbon footprint and the release of plastics into the environment.

However, to meet the 30% recyclate target across the board, the capacity of the plastic recycling industry would have to increase by 100%, which isn’t going to happen any time soon. So many packaging users will either pay the tax, or will have to switch to cardboard.

The second, and more profound, change is still out for a second round of consultation (closing on 4th June 2021). This is the proposed introduction, in phases from 2023, of Extended Producer Responsibility (EPR) for packaging. EPR is an approach endorsed by the OECD and increasingly being implemented by countries worldwide. Under EPR, producers – which means packers, shippers and retailers as well as material manufacturers – pay the full costs of dealing with the waste they produce.

Under the existing producer responsibility regulations, which have been in place since 1997, although packaging waste recycling rates have improved from 25% to 63.9%, the regime only raises 10-12% of waste-handling costs arising, with local authorities and others picking up the bulk of the bill.

The new rules will inevitably be complex, since they are not just about raising money but about promoting recycling collection and processing capacity and markets, encouraging use of refillable/reuseable containers, reducing use of materials that are hard or impossible to recycle (such as black plastic, polystyrene, complex films) and reducing packaging use generally.

Importantly, this will affect users of cardboard boxes in a number of ways. Firstly, there will be a clear incentive to maximise the productive use of material, by for example not using over-size boxes. Secondly, because board is already fairly easy to recycle, it is likely to be treated more favourably than other packaging materials, so users are likely to switch away from plastics towards board for many purposes, increasing demand and therefore price for new and recycled pulp. This will raise the price for all paper and board products, including corrugated.

Thirdly, users will have to consider not only the cardboard box but any void fill, from air bags to polystyrene beads – again emphasising the need to ‘right-size’ boxes and cartons.

Traditionally, packing lines use box preforms in one or several standard sizes. An automated line may use just one size, regardless of the volume of goods to be packed: a manual packer will doubtless try to use the most appropriate size but, given the difficulty of predicting need in a complex fulfilment operation, may have to use a box that is one, or even several, sizes ‘too big’ along with additional materials as dunnage. This is inherently wasteful, as well as being unnecessarily expensive in shipping charges, and very unpopular with consumers.

Ecommerce companies would be wise to look to the advantages of automated packaging systems, such as Quadient’s CVP Everest and CVP Impack, which can make right-sized cardboard boxes for each individual order at phenomenal rates. These machines can cut, fold, erect, pack and seal boxes of just the right size for each order (of single or multiple items) at rates of up to 1,100 packages per hour – equivalent to around 20 manual packers.

Overall box volumes shipped are reduced by up to 50%, with corresponding reductions in packaging material usage. A related advantage, on the Everest machines, is that they seal with adhesive rather than tape – this is good for the recycling process and avoids tape supply issues currently experienced by many companies.

Government expects EPR to cost business £2.7bn in its first year if firms don’t take the desired mitigating actions, such as reducing their material usage, and this would rise as further phases of implementation kick in.

Constructing individual boxes to the exact size of an order not only makes the most efficient use of an increasingly valuable commodity, but also makes good sense environmentally, operationally and financially.

Woolworths plans innovative fulfilment centre

Woolworths has announced plans to construct a new automated fulfilment centre in Auburn, New South Wales, Australia to better serve the online grocery needs of customers in Western Sydney. Subject to planning approval, the 22,000 sq m Auburn fulfilment centre will support up to 250 full-time equivalent roles and around 440 jobs during construction, which is expected to commence in 2021 with go-live planned for 2024.

Woolworths has chosen automation technology company KNAPP as its partner for the realisation of the project. Innovative technologies will help Woolworths’ personal shoppers pick and dispatch more than 50,000 orders a week, with customers having their orders conveniently delivered to their door.

The plans come as Woolworths reported e-commerce sales growth of 92% from July-December 2020. E-commerce sales now account for around 8% of total sales at Woolworths.

“We’ve seen an extraordinary acceleration in online grocery shopping over the past year,” said WooliesX Managing Director, Amanda Bardwell. “As we look ahead, we see more and more of our customers turning to the ease and convenience of home delivery to reclaim time in their busy lives. To keep pace with the demand, we need to innovate with new technology to boost capacity and ensure we’re continuing to offer the best possible online grocery experience.

“This fulfilment centre will deliver a step change in our online offer for our Western Sydney customers. With KNAPP’s world-class automation, our team of personal shoppers will be able to pick many more orders – offering our customers faster delivery options and extra windows to choose from.”

Rudolf Hansl, Vice President Food Retail Solutions at KNAPP, commented: “In collaboration with Woolworths, we’ve developed a highly automated and economical concept for online grocery. Our proven technologies enable fast and efficient customer order fulfilment. We’re very pleased to partner with Woolworths and look forward to working together for years to come.”

Auburn is the next stage of e-commerce investment following strong growth and increased scale. It builds on recent investments with Takeoff’s micro-fulfilment solution (using KNAPP technology) – already live at Carrum Downs, Victoria; Moorhouse, Christchurch; and Penrose, Auckland. A further site is under construction at Maroochydore, Queensland.

Auburn will use the same underlying KNAPP technology at a much larger scale and is expected to deliver efficiency benefits as Woolworths unlocks new capacity for growth. Woolworths stores remain a key part of the e-commerce network, with investment to continue in pick-up (including Direct-to-Boot), in-store fulfilment and on-demand delivery.

Amanda Bardwell concluded: “Auburn and our other fulfilment centres play important roles, complementing the work of our store teams. They help us better serve the most densely populated areas with the strongest demand for online groceries. But even as we invest in new fulfilment centres, local stores remain the heart of our online operation. By making the most of our unrivalled national store network, we can stay close to our customers for faster same-day and on-demand delivery options, as well as convenient pick-up solutions.”

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