Shuttles or Stackers?

When considering automated warehousing, stacker cranes have often been the default storage and retrieval choice for pallets and bins. Shuttles, however, are increasingly being seen as the more efficient, flexible and sustainable alternative, as Stefan Pieters, CEO of Movu Robotics, explains.

Most firms that have to move quantities of palletised goods moving in, out or through a warehouse are familiar with that old stalwart – the stacker crane. Indeed it is no exaggeration to say that in many cases the warehouse is designed and built around the craneage. That, though, is far from ideal, whether viewed in terms of operational efficiency or through the increasingly important prism of sustainability.

Stacker cranes are undeniably chunky. They consume a lot of material in their construction, and a lot of energy moving all that mass around. Partly as a result they require significant upfront capital investment, which is a particular challenge for smaller businesses with budget constraints.

They are also very wasteful of available, expensive, floor area. They require generous aisle space to work in which reduces the overall storage density within the warehouse. They are not well suited to more space-efficient deep storage. They require the site to be all on one level, which for a warehouse of any magnitude often means building on a flood plain. They may demand floors to have a greater load-bearing capacity and place other demands on the building’s structure and services that are difficult to meet in older facilities. Also, a stacker crane layout cannot make effective use of the irregularly-shaped pockets of the site that are common in older developments or in urban areas. On some warehousing sites well over 50% of potential storage space is reckoned to be wasted.

Being complex systems, stacker cranes are demanding of meticulous planned maintenance, which has to be carried out in situ, and whilst that is in progress that aisle is essentially out of action. Similarly, any breakdown or malfunction will disrupt operations – they constitute a ‘single point of failure’ – just one apparently minor problem can render an entire aisle’s inventory inaccessible.

Perhaps most fundamentally, warehouse systems built around a stacker crane concept are fundamentally inflexible. The specific configuration of locations, aisles and cranes places a fixed limit on the maximum throughput of the facility: increasing throughput is likely to require a fairly large scale and expensive redesign and rebuild.

Shuttles and space

Stacker cranes still have their place – particularly for heavy goods, and where maximising the use of the vertical space is an imperative, although as we will see that is less of a differentiator nowadays. But for many palletised warehouse operations there is an increasingly attractive and viable alternative in the form of shuttle systems, such as those manufactured by Movu in alliance with our group partner stow Racking.

Pallet shuttles are small vehicles with a low height, and with a footprint essentially that of the pallet they are moving. They move on rails within the storage lanes of the racking system to bring pallets to and from a loading/unloading end aisle which can also be used to transfer pallets between storage lanes. Shuttles operate in two dimensions in each ‘layer’ of the racking system, but can be transferred vertically as well as between lanes. The latter is carried out automatically, through the management system and, unlike some earlier systems, without the use of a forklift truck to effect the transfer. Movu Atlas shuttles, for example, can carry pallets of 1 m x 1 m, or 1 m x 1.2 m, weighing up to 1,500 kg.

Besides greatly reducing the amount of ‘wasted’ aisle space required, this approach has a number of advantages. There is no particular limit to vertical height – 18 metres is commonplace, and we have one client whose racking extends to an eye-popping 46 metres. Odd-shaped pockets of the site, whether this is in the plans or because of uneven ground, can be brought into use economically simply by using some shorter lanes. And because shuttles, unlike stacker cranes, in no sense fixed, it is relatively straightforward and economical to reconfigure the racking if needs be – the racking itself is of modular design.

Being battery-powered and mobile, shuttles can be moved out of the way of operations for battery charging, routine maintenance, or in the case of breakdown, so not impairing the operation of the warehouse. At times of peak activity the number of shuttles in use can be increased – either across the warehouse or by transferring shuttles between lanes or levels, to meet increased demand in a particular section of the warehouse. Shuttle systems can thus be fully scalable and flexible.

Sustainability advantage

In terms of sustainability, as well as making better use of scarce real estate, shuttle systems employ much less material both in their construction and in terms of building modifications. And the saving in energy consumption simply from not having to move massive cranes around is substantial – a shuttle weighs 300 kilograms; a crane may weigh up to 15 tonnes, and so a shuttle system can be up to five times more energy efficient than craneage.

The shuttle concept can also be applied to transporting bins of material in goods-to-person picking operations. Carrying a lighter loading (up to 50 kg) enables a significant difference from pallet shuttles. Movu’s escala shuttles, for example, can work in full 3D, moving up and down ramps to access different storage layers – a bit like a multi-storey car park.

Integrating with Autonomous Mobile Robots (AMRs), picking arm robots or with other forms of automation permits a high degree of automation that can yield further sustainability benefits. These can support areas of a warehouse that does not have to support regular human labour so can be run ‘lights out’ or with reduced heating. Cold store operations, meanwhile, can be made more energy efficient – Movu equipment, for example stands out as capable of working in temperatures down to -25° C.

Bringing easier automation to warehouses

Shuttles offer a flexible, scalable, modular approach to automation. Systems are quick to install, even in existing buildings and on awkward sites, simple to integrate, and easy to reconfigure or expand with minimal impact on ongoing operations. An operator can start small – shuttle systems can be viable for sites with as few as 5000 pallet locations – and expand as finances or business allows: we have users with as many as 80,000 pallet locations.

Consumer requirements, especially for e-commerce, combined with rising pressure on resources from land and labour to energy, mean that warehouse automation is an imperative. But in these uncertain times, heavy upfront investment in solutions that are in their nature limited and inflexible may not be the best option, either now or on your business growth path. Modular shuttle systems, such as those provided by Movu Robotics, offer an economically and environmentally more sustainable alternative.

Warehouse and Logistics Predictions

Logistics predictions, by Phil Shepley, Vice President and Head of Commercial UK and Ireland at Iron Mountain.

The key challenges for the warehouse and logistics industry in 2024 fall into three categories – modernising operations, sustainability, and workforce disruptions.

Supply chain disruptions, from global events to geopolitical shifts and natural disasters to public health crises, can impact the flow of goods, leading to disruptions. The UK continues to have strong demand for high quality warehouse space. However, the resultant higher rents and longer leases are putting strain on balance sheets. Warehouse as a Service (WaaS) can support modernisation more flexibly.

We think 2024 will see heightened demand for WaaS, supporting end users to modernise their supply chain operations. Businesses will prioritise agile supply chains, leading to an increased adoption of WaaS to adapt to changing market conditions. WaaS offers a flexible and cost-efficient alternative to owning and managing warehouses.

Sustainability

The tightening energy performance standards on new and leased buildings will see occupiers modernising their estates, at the risk of being served huge fines. While retrofit activity will drive a significant number of efficiencies, the demand for new spaces built to modern standards will rise. The sustainable nature of the warehouse of the future will be another important consideration. Providers will need to support customers to achieve their net zero goals.

EPC changes will drive customers to demand higher standards from their suppliers to ensure requirements are met ahead of deadlines.

Workforce disruption

Automation and AI improve safety and increase efficiency in warehouse operations. It alleviates the workforce shortages the industry faces, however cost and flexibility are still a barrier for many companies. The warehouse and logistics sector will continue to face challenges around attracting and retaining talent in key roles. Combined with the continued impact of legislation and global events impacting labour availability, organisations may need to contend with shortages.

Last-mile Specialist Acquired

SRT Group, parent company of leading last-mile specialist delivery platform Stuart, announced on Thursday, 30th November 2023, its acquisition by Munich-based private equity holding company Mutares from Geopost.

Founded in Paris in 2015, Stuart has experienced rapid growth in on-demand food and grocery delivery. Generating over EUR 400 million in revenues in 2022, Stuart’s scalable model has been replicated in over 100 cities across Europe to meet rising consumer demand.

Mutares’ expertise presents a pivotal opportunity to further accelerate Stuart’s sustainable delivery offering across sectors by diversifying revenue streams and streamlining its offerings for its customers.

Last-mile Specialist

Mutares brings extensive experience strengthening market-leading platforms across industries. With a clear focus on sustainability and right-sizing operations, this acquisition aims to further cement Stuart’s competitive position for on-demand urban delivery.

“We’re thrilled to start this new chapter with Mutares, driving the future of urban delivery,” said Cornelia Raportaru (pictured), CEO of Stuart. “As leaders in tech-enabled logistics, Stuart and Mutares share an ambition to pragmatically grow our business while remaining committed to serving customers and reducing environmental impact. We look forward to pioneering ever-more innovative delivery solutions.”

Stuart is a tech logistics company for urban delivery, founded in Paris in 2015. Committed to providing logistics for a sustainable world, Stuart connects businesses of all sizes to high-quality independent couriers to offer delivery built on precision, speed, and flexibility. This is powered by logistics technology and operational expertise, allowing global retailers and local businesses to meet their customers’ needs for on-demand, same-day, and next-day delivery. Stuart currently operates millions of deliveries every month across over 100 cities in the UK, France, Spain, Portugal, Poland and Italy.

Taking Control of Parcel Delivery

Small ecommerce businesses are hugely reliant on the quality and timeliness of parcel delivery services to ensure customer satisfaction – and growing numbers are taking control of the process by bringing parcel labelling in house, as Jay Kim, Managing Director, BIXOLON Europe GmbH explains.

Delivery Imperative

Ecommerce companies have long recognised the importance of a robust, reliable delivery experience, from offering customers delivery choice to ensuring products arrive on time. New research, however, reveals just how damaging a poor delivery experience can be: almost two thirds (63%) of frequent shoppers in the UK will abandon an online retailer over a poor delivery experience. The situation is similar in France, where 53% of shoppers will abandon a retailer, dropping to 38% of German shoppers. Improving the shipping and delivery processes, therefore, has a very significant value. Yet from extended queues at Post Offices, to damaged barcodes and labels leading to parcels being returned, rather than arriving with the customer, many smaller businesses continue to struggle to achieve the level of delivery certainty required to support essential customer promises.

With Post Offices closing and the Royal Mail offering a parcel pick up service, many companies are reviewing delivery strategies and taking responsibility for their own parcel and post labelling.

Efficient and Green

Investment in technology such as label printers has, of course, always been an option, but traditional products had some limitations – such as the need to print several labels on one sheet of A4. The latest generation of linerless label printers is completely changing the experience for small businesses. These printers, which use a roll of sticky labels that require no backing, provide a new level of flexibility.

Labels are not pre-cut, allowing companies to print labels of any size. This means that all the information required – including barcodes, addresses and product safety information – can be included in a single label. Furthermore, linerless labels are far more robust, which means barcodes are safer from the damage caused by rain water, sunlight or scratches, leading for far greater delivery certainty.

In addition, linerless labels also support companies’ sustainability goals. The lack of plastic liner ensures businesses comply with the EU directive on packing and packaging waste. In addition, because labels are cut to size there is no wastage. And with the price of linerless labels dropping significantly in recent years, there is no additional cost associated with the green approach.

Post Office Improvements

Linerless label technology is also helping postal services to improve their delivery experiences. In Europe, postal workers are using mobile linerless printers for ‘you were out’ parcel delivery information. Rather than the scrawled paper notes that customers can struggle to decipher, a postal delivery person can print the time of delivery, location of parcel for collection and opening times on the label, which is then attached to a paper card and posted through the letterbox. The linerless technology ensures there is no plastic wastage that has to be carried – or dropped – making the process much easier and safer to manage.

In addition, this technology is being used to offer self-service access to services within Post Offices. Kiosks are becoming ever more popular, allowing people to pay for shipping and print their address labels in the Post Office – and reducing the pressure on queues. Critically, printer manufacturers are leveraging the vast amounts of data collected from diverse printer products to deliver the new levels of printer reliability that are essential in any self-service experience.

Ecommerce businesses increasingly need to offer flexible delivery options to entice customers to buy – and ensuring delivery promises are met is key to achieving repeat business. Whether through self-service kiosks or in-house printing, small businesses that embrace the chance to take control of the printing process, especially the use of robust and sustainable linerless labels, can achieve another level of vital delivery certainty to reinforce the end-to-end customer experience.

Right-size Auto Packaging

Leading sports fashion retailer, JD, has embarked upon a programme of investment into Sparck Technologies’ advanced right-size auto-boxing systems. After the initial installation of one of Sparck’s CVP Impack systems at the retailer’s Rochdale DC in 2021, the company has now taken delivery of a top of the range CVP Everest, as part of JD’s fully-automated ecommerce DC in Derby.

The CVP Impack at JD’s Rochdale facility has been successfully packing online orders at a rate of up to 500 boxes per hour – automatically creating made-to-measure boxes precisely to the optimum dimensions required for each and every order.

Confidence in the efficiency of Sparck’s right-size boxing technology, gained at the Rochdale DC, led the retailer to upgrade to a high-speed CVP Everest machine ¬– capable of creating and boxing 1100 single or multiple-item orders per hour – at its new Derby fulfilment centre. The latest investment by JD is part of an on-going partnership with Sparck Technologies, with exciting ‘market-leading’ innovations to come.

Commenting on the decision to invest in high-speed fit-to-size packaging technology, Paul Stokes, Head of Automation and Engineering at JD, says: “Having experienced the speed, reliability and performance of Sparck Technologies’ CVP Impack machine at our Rochdale DC, we are confident that right-size boxing technology is a key capability for the future – offering major benefits in fulfilling ecommerce orders in a cost-efficient and sustainable way. We believe this is the start of an exciting partnership with Sparck.”

The CVP packaging systems are highly flexible, capable of producing tailor-made packages at speed, whilst being able to cater for single or multi-item orders with differing product profiles.

Jo Bradley, Business Development Manager for Sparck Technologies in the UK, says: “We are delighted to be partnering with one of Europe’s largest retail brands and we look forward to working with them on fulfilling their growth objectives for the future.”

With the capability to tailor-make up to 1,100 boxes per hour, for multiple or single item orders, the CVP Everest and CVP Impack packaging systems offer automated solutions for ecommerce operations challenged by increasing order volumes and growing demands for sustainable packaging solutions. With installations across Europe, the US and Canada, the CVP Automated Packaging Solutions effortlessly create, fill, fold and label each parcel in one seamless process – reducing package volumes by up to 50%, cutting cardboard usage by 30% and eliminating the need for void fill.

Future of Fulfilment at Puma

Since November 2022, stichd, a subsidiary of the Puma Group, has been serving its global customers from its new and highly automated fulfilment centre in Tilburg, the Netherlands. This high-performing and extremely versatile omnichannel solution enables stichd to cut lead times and to offer customers an even higher service level. In close cooperation with TGW, a solution was developed and implemented that ensures a future-proof distribution process.

Unique service requires flexible and future-proof system

stichd specialises in the design, production and distribution of high-quality bodywear, legwear and swimwear. In addition, stichd also designs, develops and distributes licensed fanwear, in cooperation with Formula 1 top teams and with football club Manchester City among others. It is a service-oriented company that also offers its customers value added services (VAS), such as providing price stickers, a new barcode or the customer’s article number on the articles. This requires a flexible approach and a system that can handle many variables.

To lay the foundations for further growth and to improve process efficiency, it sought a partner for the automation of the distribution process. TGW proposed a solution where today’s capacity can be doubled within the current warehouse.

“It was immediately clear to us that FlashPick was the ideal solution for stichd. FlashPick is a smart order fulfilment system for goods-to-person picking that can serve every distribution channel (e-commerce, wholesale and retail). The single-order management approach is ideally suited for omnichannel operations and raises the bar in terms of speed and flexibility,” says Jan-Willem Klinkenberg, Head of Business Development TGW Northern Europe.

At stichd, FlashPick comprises a five-aisle shuttle warehouse with 20 levels, six ergonomic PickCenter One workstations as well as two order-pick robots Rovolution. “This means a quarter of the workstations are robotised,” states Klinkenberg. “For handling fashion, the Rovolution is an ideal application as it picks a wide range of item types, from rigid to soft packaging, such as t-shirts in a polybag for example. Moreover, the Rovolution is deployable 24/7.”

The Warehouse Control System is developed by TGW and provides control and monitoring of all processes. KingDrive transport systems guarantee energy-efficient transport throughout the warehouse. Cartons delivered at goods reception are transported to the pallet reserve warehouse that is used for replenishing FlashPick. Wholesale or retail orders are directly commissioned into shipping cartons. Customer orders can then be delivered to the VAS workstations where additional stickers or barcodes can be added if required.

The design of the logistics centre at stichd already provides the option for a possible doubling of the shuttle block and the connected picking. If stichd continues to grow as dynamically as predicted, the extension could be planned as early as 2025.

Close partnership continues in service contract
From the beginning of the project, there was close and open communication between the TGW and stichd teams. “It is very important for us that the project is also supported internally by the customer and that we get the necessary information. Only when we understand the customers’ requirements and needs, we can design a tailormade system that also generates a good return on investment,” confirms Klinkenberg. “Together with the stichd team, we have dissected the entire distribution process step by step and developed the best solution for each step.”

The close collaboration is continuing even after the go-live of the automated fulfilment centre. An in-house team of six TGW engineers provides preventive maintenance and repair of the system through a Lifetime Services contract for a period of five years.

Long-standing relationship with Puma Group

In 2021 TGW realised the new fulfilment centre of Puma in Geiselwind, Germany. The new omnichannel distribution centre serves all channels from one location and fulfils orders from throughout Europe. In the past, Puma used a decentralized distribution network with local and separate distribution Centres for B2B (retail/wholesale) and B2C (direct-to-consumer). High inventory levels and process costs combined with the fact that Puma could no longer offer its customers the service they expected, made the company decide to consolidate all services in one central fulfilment centre.

TGW deployed a FlashPick solution able to cover both retail/wholesale and e-commerce orders. The high degree of automation also makes it possible to react quickly to changes in the order structures and to do so with consistently high quality.

Intelligent Sorting for Tunisian Post

In Africa, e-commerce revenues are expected to exceed $46 billion in 2025, up from $28 billion in 2021, and 500 million online shoppers in 2025, up from 350 million in 2022, according to the latest study by consulting firm TechCabal Insights. Launched in 2016 by the Universal Postal Union (UPU), the Ecom@Africa project aims to develop intra-African and international e-commerce through the postal network in each of the five major African regions. The objective is to facilitate and accelerate the e-commerce activities of artisans, microenterprises, and small and medium-sized enterprises in this geographical area, enabling them to access local and international markets.

There are many challenges to overcome for the signatory African countries, from implementing a virtual e-commerce platform to designing a parcel receiving and sending logistics platform, as well as establishing a local distribution network and harmonizing practices. Among the first countries to experiment with this initiative, Tunisia aims to become the e-commerce hub for the North African region, according to an ambitious IT and logistics project roadmap. In this context, the Tunisian Post, a member of the UPU since 1878, has selected ISITEC International’s intelligent incoming and outgoing parcel sorting solution to equip its international e-commerce logistics platform, Ecom@Africa, through a tender process. Located on the outskirts of Tunis-Carthage Airport, it will be operational in January 2024.

Automating, ensuring reliability, and accelerating parcel sorting

Facing the decline of traditional postal services, the Tunisian Post aspires to seize the opportunities offered by the unprecedented growth of e-commerce, positioning itself as a key player in the management and optimization of associated services and logistics flows. It is currently establishing a state-of-the-art international logistics platform, Ecom@Africa, to optimize the processing of incoming and outgoing e-commerce parcels, as part of the UPU’s regional pilot program for the development of trade exchanges in Africa. To handle a growing volume of parcels, driven by e-commerce growth, the Tunisian Post aims to implement an automated sorting solution in 2022 to enhance operational efficiency, reliability, and agility, while reducing labor costs and human error.

This new equipment must address various challenges: automating, ensuring reliability, and optimizing the parcel sorting process to reduce processing and, consequently, delivery times; easily handling peak periods such as year-end holidays and Ramadan; providing seamless parcel traceability at every stage, ensuring transparency and customer satisfaction; and guaranteeing flexibility in sorting parcels of all sizes and shapes.

Sami Inoubli, PMO of the Ecom@Africa program at the Tunisian Post, summarizes: “The installation of an automated parcel sorting machine aims primarily to improve efficiency, reduce costs, increase sorting accuracy, and better manage capacity to cope with the exponential growth in parcel volume associated with the rise of e-commerce.”

As Inoubli, PMO of the Ecom@Africa program, reveals: “In our tender, we focused on identifying the key competencies required to find a company capable of providing us with a truly tailor-made solution that can be easily integrated into our IT systems, technical expertise, and maintenance and support services.” Ten criteria were defined: the capability to design and manufacture customized solutions that meet specific parcel sorting requirements (postal IT, size, shape, and volume of parcels), engineering capacity ensuring equipment quality, reliability, and durability, deployment of advanced automation technologies (computer vision, barcodes), and control software, integration with the existing postal information system, responsive maintenance and support, employee training, compliance with applicable standards and regulations, references, and a track record.

As an expert in optimizing postal and logistics flows worldwide, the French company ISITEC International stood out and won the tender from the Tunisian Post in December 2021. Inoubli adds, “In the context of our public procurement tender, the choice of ISITEC International was based on the total cost of ownership (TCO) of their intelligent parcel sorting solution. It is important, in our view, to evaluate a solution based on its total cost of ownership over its entire lifespan, from purchase and operation costs to maintenance and upgrades.”

Moreover, numerous strengths of ISITEC International’s proposal confirmed the Tunisian Post’s choice: performance, customization and scalability of the equipment, easy integration with existing IT and logistics systems, availability of technical support and after-sales service. The collaboration started in January 2022.

Inoubli said, “Our project requires close communication and careful planning with ISITEC International’s team to ensure that our equipment meets our needs and operates optimally.” Among the highlights of the collaboration with ISITEC International are the functional analysis stage, where the teams from ISITEC International and the Tunisian Post worked together to design and customize the parcel sorting machine according to specific needs, technical adaptations imposed by the facility’s area, options for customized sorting, and integration with existing systems. The installation, commissioning, and real-world testing of the ISITEC International solution were completed in September 2023.

Once the Ecom@Africa Hub becomes operational in 2024, ISITEC International’s intelligent sorting solution is expected to provide the Tunisian Post with greater operational efficiency through swift and precise sorting, ensuring high-quality service. The automation of parcel sorting is also expected to reduce labor costs, minimize sorting errors, and consequently reduce costs related to returns and re-shipments. ISITEC International’s solution will also significantly contribute to rigorous traceability. The equipment allows for precise tracking of parcel locations at every stage of processing within the Ecom@Africa e-commerce logistics platform.

In the coming months, the Tunisian Post will undertake a key step in its Ecom@Africa roadmap, the design and implementation of an Integrated Logistics Centre, which will cover all logistics aspects of national e-commerce, including inventory management, order preparation, and returns management. Once again, storage, automated sorting, and order preparation systems will be necessary.

Inoubli concludes: “Based on the quality of the relationship established, from contract signing to provisional acceptance, and including functional analysis, we have a partnership with ISITEC International rather than a customer-supplier relationship. In this partnership, we aspire to work together to optimize parcel sorting efficiency and achieve our goals. This necessarily involves close communication, faultless technical support, and regular equipment updates by ISITEC International.” The collaboration between the Tunisian Post and ISITEC International will span seven years, with two years of warranty period and five years under the maintenance contract.

Fulfilment Capacity Doubled with Peoplevox WMS

Descartes Systems Group, a leader in uniting logistics-intensive businesses in commerce, announced that U.K.-based ecommerce brand AYBL, an online retailer of activewear, has transformed its warehouse and fulfilment capabilities by replacing paper-based picking and manual fulfilment practices with Descartes Peoplevox warehouse management system (WMS). Using the solution to improving picking efficiency and accuracy, AYBL has doubled its fulfilment capacity with existing staff and can seamlessly scale to fulfil over 70,000 orders a day during peak season.

“To become a leader in ecommerce within the U.K. you have to deliver on customer promises and build loyalty, which means you have to be able to rely on your warehouse and fulfilment capability: every order shipped on time, accurately, with visibility into the process, easy returns, all on demand and fast.,” said Paul Maynard, Head of Operations, AYBL. “With Descartes Peoplevox, we instantly improved picking accuracy and efficiency and we no longer needed to keep our warehouse layout in SKU order, which had previously prevented us from making the best use of available storage capacity. Additionally, the system scaled easily as we moved multiple times to larger warehouse facilities and, today, allows us to flex to 100+ people during peak periods and train new staff within hours, which beforehand would never have been possible.”

Part of Descartes’ ecommerce solution suite, Descartes Peoplevox WMS helps direct-to-consumer brands and ecommerce retailers drive significant efficiencies across order fulfilment processes to provide a remarkable customer experience. The solution helps ensure that retailers can ship on time, ship the right items, not oversell existing inventory, and have transparency into warehouse operations. Order information is automatically available to be executed via mobile-driven multi-order pick-and-pack strategies and then fed into Descartes and third-party parcel shipment systems. The solution is pre-integrated with major ecommerce platforms, such as Shopify Plus, Brightpearl by Sage, Netsuite and others, to accelerate implementation and time to value.

“We’re pleased to help AYBL scale its fulfilment operations to meet growing consumer demand for its products and maintain its customer commitment – even at the height of peak season,” said Johannes Panzer, Head of Industry Solutions for Ecommerce at Descartes. “Our ecommerce WMS Peoplevox is designed for ambitious ecommerce brands. It empowers them to grow efficiently and reduce fulfilment costs to achieve more profitable person-to-goods fulfilment operations.”

Fully Automated e-commerce DC in KSA

Savoye, a leading global warehouse automation integrator and software publisher in the Middle East, partnered with CJ Logistics, a 3PL services company operating for iHerb, the leading global eCommerce retailer for health and wellness, in Riyadh, Kingdom of Saudi Arabia (KSA), to deliver world-class automation solutions for its e-commerce Global Distribution Centre (GDC). The strategic partnership is a significant development for Savoye in KSA, following its recent expansion into the region.

Under the terms of the partnership, Savoye will implement a fully automated fulfilment center, the first-of-its-kind in the region, which includes a X-PTS Goods-To-Persons (GTP) shuttle system, Warehouse Execution Software (WES), Zone to Zone fast picking system and automated orders packing to process 15K orders per day. Savoye’s flagship X-PTS shuttle technology will be central to the project, serving as the foundation for an effective and ergonomic Goods-To-Person solution.

Savoye’s high-end solution is seamlessly designed to reduce picking and packing time by utilizing Savoye’s highly ergonomic GTP stations for prompt high-speed picking operations. In addition, Savoye has designed fully automated packing lines that are in charge of closing and labeling the prepared orders before automatically sorting them into the various shipping lanes. The latest agreement marks a significant milestone for all parties as they actively work towards transforming the Middle Eastern supply chain industry by boosting productivity and encouraging innovation.

Alain Kaddoum, Managing Director of Savoye Middle East, stated: “We are proud to embark on this journey with CJ Logistics and iHerb to further explore the Saudi Arabian market with our tailored automated solutions. This partnership holds great significance as it demonstrates our dedication to advancing the supply chain and logistics industry. Our combined efforts are also focused on meeting the industry’s expanding needs while advancing Saudi Arabia’s Vision 2030 and the Health Sector Transformation Program. We thus look forward to making significant strides together and establishing new benchmarks for automated solutions in the region.”

The partnership is in line with the Health Sector Transformation Program, a part of Saudi Arabia’s Vision 2030, which aims to restructure the healthcare industry into a comprehensive, efficient, and integrated system based on the wellness of people and the community at large. Using Savoye’s automated solutions, logistics companies in the health and wellness sector can easily meet evolving client requirements, thereby supporting the program’s goals and driving the continued development of healthcare services in Saudi Arabia.

iHerb chose KSA as its base in the Middle East due to its increasing demand for health and wellness products, as well as the promising business environment. iHerb aims to enhance distribution of its products across the region to meet the local growing demands. Through the partnership, CJ Logistics will integrate Savoye’s cutting-edge automated solutions to optimize its operations and boost productivity to advance this goal.

Peak Season Robotics Fulfilment Efficiency

CIRRO Fulfillment and Hai Robotics, a pioneer and leader in Autonomous Case-Handling Robot (ACR) Systems, partnered in September 2023 to integrate robotics technology into its German fulfilment centre in time for the holiday season.

The advanced fulfilment centre covers an area of 6,500m² with a storage volume of 3,348m³. It features 45 A42L robots for order picking and eight A42T robots for shelving and automated stocking. The picking robots can handle payloads of up to 240kg and operate at a top speed of 1.5 meters per second.

By implementing robotics-driven operations, CIRRO Fulfilment is projected to enhance workforce efficiency by an estimated 30%, with a maximum daily outbound volume up to 21,000 items. The robots can swiftly transport items to skilled workers for picking and packing in one go, ensuring fast and accurate order processing and dispatch. This innovative approach reduces handling time and enhances operational capabilities, resulting in faster delivery and increased customer satisfaction. The overall shopping experience is seamless and expedited.
“Our partnership with Hai Robotics showcases our dedication to being at the forefront of innovation. It improves the customer experience and signifies a significant transformation in efficiency and accuracy, setting a new standard for e-commerce fulfilment operations,” said Hong Li, Head of Sales at CIRRO Fulfillment.

“We are thrilled about our collaboration with CIRRO Fulfillment. The application of our fully integrated solution, blending ACRs and AMRs, represents a milestone in the use of versatile robotics technologies in e-commerce fulfilment operations for the EMEA region,” said Sean Wang, Sales Director at Hai Robotics EMEA.

Hai Robotics, a global pioneer in ACR Systems, delivers intelligent and efficient warehouse automation solutions through robotics and AI. Our 2015 innovation, HaiPick, was the world’s first ACR solution. With over 1,000 global projects serving 30+ countries, we combine international experience with local expertise to offer tailored, top-quality solutions.

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