Employees in logistics are among the top users of artificial intelligence, with almost all saying it has had a positive impact on their workplace. New research found that 62% of people who work in the industry, and who regularly handle information as part of their job, use AI today, and 97% of those say it’s been beneficial.
The Access Group surveyed employees in 12 industries and professions – and found that half of all employees use AI. While the logistics sector was behind the tech industry, where adoption is 74%, it was well ahead of not-for-profit, and health and social care sectors where it is 29% and 30% respectively. Employees in logistics cite reduced workloads and higher productivity as the top benefits of AI.
Top five benefits of AI in Supply Chain
• Reduces workload (62%)
• Gives employees time to focus on what matters most (37%)
• Employees are more productive (31%)
• Better team communication (30%)
• Better customer service (29%)
Generative AI tool, ChatGPT is the most popular application – used by 53% of respondents and 64% say it has reduced their stress levels. However, there were some concerns too, with 51% pointing to job replacement, and 46% to data security.
Jarrod Adam (pictured), Head of Product for inventory software platform Unleashed said: “Small and medium-sized logistics firms have made great strides in moving towards digital technologies in recent years – but the adoption of AI is set to transform the industry, enabling firms to be more innovative, competitive and profitable. Many routine and repetitive tasks are now being automated using ERP and warehouse management software. AI is the next natural step for these firms, allowing them to save valuable resources in an industry that has been plagued by skills shortages and rising costs for years. AI can vastly improve operational efficiency by intelligently prioritising tasks for users and providing insights that result in better decisions. By removing a lot of the drudge work, firms also create modern working environments that are more attractive to current and existing employees.”
Marko Perisic, Chief Product and Engineering Officer at The Access Group, said that the adoption of AI in logistics was positive – but added that employees must be given the right tools and training. “AI has taken off in a way that few people could have imagined – but left unchecked it can lead to some employees using it irresponsibly. Logistics firms need a vendor who offers the highest data protection standards. Our new AI experience, Access Evo, encourages employees to innovate, while giving them peace of mind that all information is stored in a secure and private environment and not used in other open source AI systems. Approved AI tools like these, underpinned by clear and regularly-updated policies and training, can help everyone to deliver a better standard of service, and get ahead in their careers without compromising company data.”
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