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Tag: FarEye

Greek Delivery Firm Digitizes Last-Mile Operations

Posted on by David Priestman

Svuum, one of the fastest-growing last-mile delivery companies in Greece, has partnered with FarEye, a global last-mile platform, to digitize and optimize its operations. The result? A 50% reduction in operational costs, 95% first-attempt delivery rate, and 3 million successful orders in just four years. From control towers and route optimization to customer experience, this partnership showcases how Greek companies are leading with logistics innovation and operational excellence.

Established in 2021, Svuum has quickly become a major player in last-mile delivery in Greece. In just four years of operation, they have successfully delivered 3 million orders, with an impressive 95% first-attempt delivery rate. Through their commitment to fast, reliable, same-day, and next-day deliveries, paired with real-time tracking and exceptional customer support, they’ve positioned themselves as one of Greece’s most beloved brands – right up there with Acropolis, a wonder of the ancient world.

What is even more remarkable is that Svuum has managed to scale its business while reducing operational costs by 50%. During its early days, Svuum faced operational bottlenecks that hindered scalability and efficiency. Key challenges included limited system integrations, suboptimal route planning, and inefficiencies in driver and delivery management.

To sustain growth and elevate customer experience, Svuum sought a future-ready last-mile delivery solution — leading to its partnership with FarEye.

Transforming Last-Mile Operations

Nicolas Vassilakis, CEO of Svuum, emphasized the impact of this transformation: “Partnering with FarEye has been a game-changer. Their last-mile solutions have streamlined our operations, enhanced customer experiences, and enabled us to scale effectively. Together, we’re setting new benchmarks for last-mile logistics in Greece.”

FarEye’s advanced last-mile delivery platform has enabled Svuum to streamline operations, optimize resources, and enhance customer satisfaction:

• Seamless System Integrations – FarEye’s API-driven integrations allow Svuum to synchronize its in-house and merchant systems, ensuring real-time visibility, smooth data exchange, and workflow efficiency without operational disruptions.
• Digital Transformation of On-Ground Operations – FarEye has digitized Svuum’s logistics processes, leveraging GPS tracking, proof-of-delivery (POD) capture, and real-time driver location monitoring through its Driver Application.
• Control Tower Implementation – Svuum now has an integrated control tower, offering a centralized view of operations to proactively detect issues, mitigate risks, and drive continuous improvement.
• AI-Powered Route Optimization – By leveraging FarEye’s AI-driven route planning, Svuum has reduced operational costs by 50%, enhanced driver efficiency, and improved same-day and scheduled deliveries.
• Superior Customer Experience – With real-time order tracking, proactive updates, and a self-service customer portal, Svuum has reduced WISMO (Where Is My Order) inquiries by 60%, boosting overall customer satisfaction.

Driving Logistics Excellence in Greece

“Greece’s logistics spend is nearly double the global benchmark at 10% of GDP. Our partnership with Svuum proves that 3PLs can significantly enhance consumer satisfaction while optimizing costs,” said Suryansh Jalan, President, FarEye, highlighting the regional impact. With FarEye, Svuum is pioneering innovation in Greek last-mile logistics, demonstrating how technology-driven solutions can drive efficiency, cost-effectiveness, and customer delight in an evolving eCommerce landscape.

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UK Logistics Provider Expands Services to Spain and Greece

 

Cost Trumps Carbon in Shift Toward AI

Posted on by David Priestman

At the Last Mile Leaders Europe event last week FarEye revealed its latest industry report, containing some very interesting findings, including that 98% of respondents cited rising delivery costs as their top operational challenge, and that AI and automation have become the most prioritised area for investment (43%), overtaking sustainability (20%).

Eye on the Last Mile 4.0, the fourth edition of FarEye’s industry report, was unveiled live at the recent Last Mile Leaders Europe 2025 event in Amsterdam, where Europe’s last-mile logistics leaders gathered for a pivotal moment in the evolution of delivery. The sharp shift in investment priorities was at the heart of the conversation. According to the Eye on the Last Mile 4.0 report, logistics executives across Europe are now investing more in AI than in sustainability, a sign of the intense cost and operational pressure reshaping the sector.

Hosted by FarEye, Last Mile Leaders Europe 2025 convened over 80 global voices from logistics, retail, and supply chain, including leaders from DHL, Dyson, DPD, IKEA, Beko, JB Hi-Fi, Electrolux, Heineken, Philips, PostNord, Slovenia Post, Wayfair, and more. Together, they examined the forces shaping the future of delivery, from AI adoption and rising expectations to infrastructure and sustainability gaps. The leaders closed with a call for collaboration across the ecosystem, from building shared locker networks to co-developing AI use cases and designing joint sustainability roadmaps.

“From AI-led orchestration to predictive fleet planning, innovation is moving from the sidelines to the centre,” said Kushal Nahata, CEO & Co-founder, FarEye. “What used to be aspirational – like sustainable delivery or hyper-personalised logistics – is now being balanced against hard costs, shrinking margins, and rising customer demands. Europe’s last mile is entering a decisive phase.”

Last Mile at a Crossroads

The event’s opening keynote, delivered by Nahata, framed Europe’s logistics landscape as being at a critical inflection point – caught between cost efficiency, customer delight, and sustainability. Drawing from the Eye on the Last Mile 4.0 report and FarEye’s operational data, the keynote highlighted:

• Cost is king: 98% of leaders ranked delivery cost as the top concern shaping 2025 decisions
• AI is no longer experimental: Almost 1 in 2 businesses are now prioritising AI, not just for orchestration and routing, but also for customer support and exception management, achieving up to 30% cost savings in dense delivery zones.
• Consumers want more than speed: 54% of shoppers are willing to pay for faster deliveries, but also demand specific and reliable delivery promises, not just faster ones.
• Support costs are dropping with AI: AI-driven customer service agents can resolve up to 80% of delivery-related queries, cutting support costs by 40%.
• Sustainability lags adoption: Although 83% of respondents believe in offering green delivery, only 16.7% do, thus revealing a wide execution gap.
• Regional cost spikes: Switzerland and the UK reported the highest cost increases (up to 38%), while countries like the Netherlands and Greece showed more cost stability.

Spotlight on Logistics Startups

Europe is now home to more than 200 last-mile logistics startups tackling everything from urban congestion to carbon emissions using AI, automation, and electrified delivery infrastructure. The European startup ecosystem has become a key innovation driver, attracting over $4.5 billion in funding in just the first half of 2024. At the Last Mile Nexus, three high-impact startups were shortlisted and took the stage to pitch live to a judging panel of industry experts.

 

Ultimately, ClearQuote was named the winner (see picture, above) for its AI-powered platform that transforms fleet damage assessment and maintenance, helping enterprises cut downtime and cost. Its co-founder, Venkat Sreeram, collected a cheque to go towards the growth and rollout of its AI-powered vehicle damage reporting tool.

Deep Dives and Real Conversations

Breakout panels explored the shift from AI hype to execution, strategies to scale locker networks across Europe, and post-purchase innovations that drive loyalty. New this year was The Last Mile Suite, a curated connection space where attendees met over selected drinks and shared conversations designed to spark collaboration. Europe is clearly investing in the future. But the tension between efficiency, customer delight, and sustainability remains unresolved. As infrastructure lags and AI accelerates, forums like Last Mile Leaders offer not just insight but direction. What began in Asia and Africa has now landed in Europe with scale. Last Mile Leaders is no longer a series of events, it has become a growing platform where research, startups, and strategy converge to define the next era of logistics.

Logistics Business was proud to be the exclusive media partner for Last Mile Leaders Europe 2025, with editor Peter MacLeod moderating a panel alongside experts from Accenture, Microsoft and FarEye on the part AI plays – and will play – in the last mile.

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Rewriting Rules of Delivery at Last Mile Leaders

 

Rewriting Rules of Delivery at Last Mile Leaders

Posted on by David Priestman

Last Mile Leaders Europe, hosted by FarEye, returns to centre stage on May 14th in Amsterdam, uniting more than 80 influential voices from across the continent’s logistics, retail, and supply chain sectors. This high-impact gathering is more than just an event — it’s a bold industry moment where technology, innovation, and collaboration converge to reshape the final leg of delivery. Logistics Business Editor Peter MacLeod will be attending and appearing as a panellist.

Signaling the industry’s global momentum, the Amsterdam edition will convene CIOs, Chief Supply Chain Officers, Heads of Sustainability, Logistics and Last-Mile Leaders, D2C Business Leaders, Heads of Customer Experience, Fleet & Fulfillment Managers, and Digital Transformation Executives from some of the world’s top logistics and retail brands — reflecting a shared urgency to transform last-mile delivery for a faster, greener, and more resilient future. Their presence underscores the increasing cross-functional commitment to building smarter, more agile, and sustainable last-mile ecosystems.

Kushal Nahata, Co-founder and CEO of FarEye, and the man behind the Last Mile Leaders (LML) platform, said: “Europe’s last-mile priorities are shifting fast — cost, speed, and sustainability are no longer trade-offs but simultaneous imperatives. From smarter routing and AI-driven automation to greener fleets and reverse logistics, innovation is rewriting the rules. The last mile isn’t just a delivery — it’s the moment where customer promise meets operational excellence.” He continued: “Amsterdam will be where ambition meets action — where startups, enterprises, and experts come together to shape a faster, cleaner, and more intelligent future for delivery.”

Setting the tone for industry transformation, the launch of Eye on the Last Mile 4.0 will offer an essential roadmap for what’s next — delivering strategic insights from senior logistics leaders across Europe and beyond. This year’s edition uncovers the key forces reshaping last-mile delivery, from cost and infrastructure challenges in urban environments to the accelerating role of AI and automation in defining operational models for 2025. It also highlights the growing business case for sustainable and circular logistics networks. The report is expected to serve as both a mirror and a map for decision-makers navigating an increasingly complex, competitive, and customer-driven landscape.

Europe’s own last-mile startup ecosystem is surging forward with intensity. As of 2024, the region is home to more than 200 last-mile delivery startups, addressing challenges like congestion, emissions, and last-yard complexity through breakthrough innovations in autonomous vehicles, robotics, AI-based routing, and sustainable urban logistics. In just the first half of 2024, these startups attracted a record $4.5 billion across 312 deals, cementing Europe’s position as a global hub for logistics innovation and investment.

Key Highlights

Startup Landscape & Investment Momentum: With over 200 startups addressing last-mile challenges — from congestion to emissions — Europe’s logistics innovation ecosystem secured a record €4.5B across 312 deals in H1 2024, reflecting strong investor confidence.
Last-Mile Nexus: Championing the future of delivery in Europe, the Nexus promotes breakthrough solutions in electric vehicles, drone logistics, and AI-powered operations—offering selected startups a live platform to unlock enterprise access, visibility, and funding opportunities.
Industry Participation: Global leaders from DHL, Dyson, DPD IKEA, Beko, JB HI FI, Electrolux, Heineken, Philips, Postnord, Slovenia Post, Wayfair and many more will join to shape the future of smarter, greener delivery.
Eye on the Last Mile 4.0: The Last Mile Industry Report unveils key 2025 trends shaping Europe’s logistics landscape — spotlighting investment priorities, evolving customer expectations, and technology innovations across ultra-fast delivery, urban logistics, and AI-powered operations.

Last Mile Leaders
Fireside Chat

 

Tapping directly into this momentum, the event will host the Last-Mile Nexus — a pitch platform spotlighting some of Europe’s most disruptive early- and growth-stage startups. After a highly competitive selection process, three standout ventures have been shortlisted to present their innovations live before a distinguished jury of industry leaders:

ClearQuote – an AI-powered platform helping last-mile fleets automate damage detection, speed up inspections, and boost operational efficiency.
Jedsy – a pioneering drone logistics company redefining last-mile delivery in healthcare with emission-free drones that land directly at windows for unmatched accessibility.
Datakrew Private Limited – a deep tech company using IoT and edge AI to enable safer, smarter, and more sustainable electric mobility through predictive EV analytics.

Commenting on the role of startups in driving this evolution, Bernhard Bukovc, Founder at connect2posts and a jury member for the Nexus, shared: “Startups are the driving force behind the future of supply chain and logistics. Supporting their founders accelerates innovation, introducing much-needed agility and advanced technology into a highly competitive market. Europe’s logistics startup ecosystem is entering a period of significant growth, fueled by sustainability objectives, automation, and the increasing need for resilient, AI-enabled, and circular supply chains. Platforms like Last Mile Nexus, which spotlight these ventures, play a critical role in fostering collaboration and advancing the industry. I look forward to joining the jury at the upcoming Nexus Europe chapter in Amsterdam.”

This event marks a pivotal moment in redefining the future of last-mile delivery in Europe. What began as a focused initiative to spotlight the challenges and opportunities of the final leg of logistics, LML has grown into a cross-continental movement — uniting executives, entrepreneurs, technologists, and investors across Asia, Africa and now Europe. With every edition, the platform advances its mission: to unlock profitable, sustainable, and customer-centric last-mile ecosystems through bold ideas, deep collaboration, and visionary leadership.

Last Mile Leaders is a global platform powered by FarEye, dedicated to reimagining the future of delivery. It brings together supply chain leaders, retail innovators, logistics experts, and emerging startups to solve the most pressing challenges in last-mile logistics. With editions across Asia, Africa, and now Europe, LML blends research, real-world solutions, and executive insights to drive conversations that matter. From high-impact panels and roundtables to live startup showcases and industry reports, LML is where the next era of logistics is being shaped — collaboratively, boldly, and sustainably. Where research, solutions, and last mile leaders drive the next era of logistics.

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Industry View: Focus on the First Mile, Not the Last

 

FarEye Wins Award for Last Mile Logistics Solutions

Posted on by Keith McKinley

Hurun India, in partnership with ASK Private Wealth, has honoured FarEye with the prestigious 2024 ASK Private Wealth Hurun India Future Unicorn Award in the Last Mile Logistics Solutions category. This recognition highlights FarEye’s innovative approach to transforming global logistics through cutting-edge technology, optimizing last-mile deliveries, and reshaping how goods move across the globe.

The Hurun India Future Unicorn Award identifies high-growth companies on the cusp of becoming unicorns. The awards reflect Hurun India’s deep understanding of global markets, as evidenced by the network of Hurun rankings in China, the Middle East, and now India, as it continues to spotlight companies that are shaping the future of various industries.

Gautam Kumar, Co-founder of FarEye, expressed his gratitude for the recognition, stating: “We are thrilled to be recognized by Hurun India with the Future Unicorn Award. For over a decade, FarEye has been relentlessly focused on transforming the global delivery landscape, empowering businesses to deliver smarter, faster, and more efficiently. This recognition is a testament to the hard work, dedication, and innovation of our team, and we are incredibly grateful to be acknowledged for our contribution to revolutionizing last-mile logistics worldwide.”

Anas Rahman Junaid, Co-founder of Hurun, and Rajesh Saluja, Co-founder and CEO, ASK Private Wealth also shared their perspective, saying: “India has emerged as a breeding ground for some of the most successful unicorns, and we believe FarEye is well on its way to becoming one of the next big success stories.”

FarEye’s commitment to innovation has attracted global attention, with major clients across e-commerce, retail, and logistics sectors relying on FarEye’s solutions to meet the growing demand for faster and more reliable delivery services. With India at the heart of its success story, FarEye is positioned to be a leader in the rapidly expanding logistics sector, with significant investments driving its future trajectory.

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FarEye Platform on SAP for Parcel Visibility

 

Elevate Parcel Delivery with Advanced Routing Capabilities

Posted on by David Priestman

Pošta Slovenije, a leading provider of postal and logistics services in Slovenia, is set to improve its logistics and delivery operations through a strategic partnership with FarEye. This collaboration addresses Pošta Slovenije’s efforts to streamline and enhance its delivery operations.

Pošta Slovenije is aiming for a comprehensive solution, that will address accuracy, optimize order processing across multiple channels and streamline pickup and delivery operations. They are striving to enhance their dispatch team’s skills, refine delivery route adjustments and boost invoicing efficiency. Additionally, they sought to enhance mobile app functionality, reduce fieldwork errors and better integrate new delivery status updates.

To address these challenges, FarEye has proposed a dynamic solution designed to revamp Pošta Slovenije’s delivery framework. Key elements of the solution include:

Advanced Route Planning and Optimization: The solution will provide advanced planning and optimization tools for managing routes efficiently, supporting seamless transitions between networks, and adapting to changes in delivery attributes throughout the shipment process. It will also account for address segmentation, where each delivery post covers multiple areas, ensuring accurate and effective route calculations.

Enhanced Pickup and Last-Mile Delivery Management: The solution provides tools for managing pickups and deliveries, improving overall operational efficiency.

Integration of a Control Tower: This feature will offer real-time oversight of logistics operations, including the ability to handle exceptions and manage communications effectively.

Mobile App Enhancement: FarEye will improve the functionality of Pošta Slovenije’s mobile app, reducing fieldwork errors and integrating new delivery statuses.

Improved Sorting and Preparation Processes: The solution will streamline sorting and preparation tasks, supporting better handling and billing processes. Comprehensive Analytics Tools: The platform includes KPI dashboards and analytics tools to monitor performance and gain actionable insights.

By integrating these advanced technologies, FarEye aims to optimize Pošta Slovenije’s operations across various shipment types and support multiple networks with distinct delivery requirements. The partnership is poised to enhance overall customer satisfaction and operational efficiency.

“This collaboration with FarEye represents a significant step forward in our efforts to further modernize and optimize our logistics and delivery processes,” said Slavko Ovčina, CIO, IT Director at Pošta Slovenije. “We are excited to leverage FarEye’s AI-Powered last-mile technology to address our operational challenges and improve our service delivery.”

Kushal Nahata, CEO and Co-founder of FarEye, commented, “In Europe, the logistics industry faces significant inefficiencies, costing companies billions of dollars annually and impacting operations across the continent. With advanced route optimization, postal companies can save up to 20% in costs, improve efficiency, and contribute to sustainability goals by reducing carbon emissions. This supports the EU’s target of a 55% reduction in greenhouse gas emissions by 2030 and will help enable the EU to become the first climate-neutral continent by 2050, setting new standards for delivery excellence in the region.”

FarEye’s solution is designed to seamlessly integrate with Pošta Slovenije’s existing systems, ensuring a smooth transition and immediate impact on operational performance. The solution will be used across shipment types – Letter items and smaller packages, parcel shipments, logistics shipments, express shipments and for additional activities like emptying of mailboxes and signing of documents.

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FarEye Platform on SAP for Parcel Visibility

 

Harness AI for Bottom Line Impact in Last-Mile Delivery

Posted on by David Priestman

FarEye, a global last-mile technology platform, hosted the Last-Mile Leaders Event on April 19th at the Jaypee Hotel in Greater Noida, India, in collaboration with Microsoft. The event brought together an exceptional gathering of supply chain leaders and industry experts from all over the world under one roof. The event centered around the theme of profit, people, and the planet. Over 40 supply chain experts from more than 20 countries, representing diverse industries including retail, logistics, postal, consumer packaged goods (CPG), and pharmaceuticals, came together to explore the transformative potential of technology in driving cost reduction in the logistics sector.

Kushal Nahata, Co-founder and CEO of FarEye kicked off the event with a bold keynote, envisioning a future where autonomous drones revolutionize urban deliveries, reducing times and costs significantly. He claims, “Within the next five years, autonomous drones will handle 30% of urban deliveries, reducing delivery times and costs dramatically.”

He encouraged industry leaders to challenge conventional practices and work together to build a sustainable, affordable, and customer-centric future. The event featured a variety of sessions, including fireside chats, and roundtable discussions, alongside numerous networking opportunities. The event encompassed the entire spectrum of the supply chain and logistics industry, addressing topics including leveraging AI in the last-mile, unlocking last-mile excellence through data-driven insights, revolutionizing the last-mile for the ultimate consumer experience, and more. Making sustainability a focus in the last-mile, was another pivotal theme.

Nahata emphasizes: “With urban delivery traffic projected to increase carbon emissions by 32% by 2030, prioritizing sustainability is non-negotiable. The surge in electric vehicle adoption and government initiatives like the FAME scheme, reflects a visible shift towards greener logistics in India. As industry leaders, we must place sustainability at the front and center, meeting environmental and stakeholder expectations. FarEye’s collaborations have already slashed up to 550 K Metric Tonnes of GHG emissions annually and saved over 600 million miles. It’s clear: sustainable logistics isn’t just a choice; it’s our collective responsibility and competitive advantage.”

Dr. Ajai Chowdhry, Co-founder of HCL and Chairman of the Mission Governing Board of the National Quantum Mission of India, joined the event as the Guest of Honour. He remarked “In today’s era, where AI stands as the foremost game-changer across all sectors and industries, it is truly exciting to see supply chain leaders from around the world coming together for discussions on leveraging AI in last-mile logistics. FarEye has been leading the charge in utilizing cutting-edge technologies, including AI, to empower businesses in the logistics sector and has established itself as a leader in the last-mile industry.”

Bart De Muynck, Industry Expert, Advisor & Founder of Better Supply Chain said “This event presented a great opportunity to discuss what’s really needed for the logistics industry to change significantly in the next few years. Unification of systems, improving transparency, data standardization, and collaboration, were amongst the topics we discussed with leaders. Participants agreed that technology can help significantly in improving logistics and FarEye is perfectly positioned to help companies achieve this new era of logistics efficiency.”

The groundbreaking initiative at the event was the last-mile Innovation Nexus, which served as the epicenter of logistics innovation, providing a direct platform for promising logistics startups to engage with industry leaders, fostering connections and catalyzing progress. Guiding this journey were esteemed industry experts like Deepak Gaur from Elevation Capital, Sushil Sharma from Marwari Catalysts, Arpit Agarwal from Blume Ventures, and Gautam Kumar from FarEye.

Commenting on the initiative, Nahata said “The last-mile Innovation Nexus wasn’t just a showcase; it was a launchpad for startups to secure transformative partnerships. It was also exciting to see the surge in the adoption of AI, robotics, and embedded data analytics, all geared toward enhancing the efficiency and effectiveness of logistics operations. These technologies are not just trends; they are driving forces behind the evolution of our industry. We are proud to support the vision of young founders and their dedication to building robust organizations. The passion for driving change and creating impact is palpable.”

Strengthening the company’s efforts towards reducing logistics costs, the event saw the launch of the Last-Mile Trends Report 2024 which unveiled pioneering perspectives into the future of last-mile delivery. Drawing from insights gathered from over 300 leaders across five continents, representing companies with a combined revenue exceeding $100 billion. The report highlights crucial factors influencing the sector’s strategic decisions and market dynamics including:

● The Perfect Delivery: the needle has shifted from cost and satisfaction to cost and speed with 54 percent claiming to deliver the same day/next day compared to less than 35 percent last year.
● Cost is top of mind: 80 percent of supply chain leaders believe measuring the cost of delivery is a top priority as compared to only 50 percent last year.
● Top drivers of cost: For organizations with outsourced fleets, 56% said carrier performance is the biggest challenge, while 43 percent cited routing as the primary obstacle in matching the
promise of delivery speed.

Overall FarEye’s Last-Mile Leaders Event stands as a testament to the collaborative efforts required to drive innovation and transformation in the logistics sector. By setting the stage for cost reductions and transformative innovations, it lays the foundation for a more efficient and sustainable future in logistics.

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FarEye Platform on SAP for Parcel Visibility

 

Partners to Deliver Unified Last-Mile Experience

Posted on by David Priestman

FarEye today announced a strategic partnership with Syscons to deliver a streamlined, end-to-end pre- and post-purchase last-mile delivery experience for retailers, fashion brands and manufacturers in Europe. The FarEye delivery management platform becomes part of Syscons’ supply chain and omnichannel solutions they support and implement, with the aim to simplify and expedite customers’ implementations, leading to faster time-to-market and increased value on their investments. FarEye will work closely with Syscons with customers particularly in Southern Europe to deploy their last-mile solutions.

FarEye will work with both divisions of Syscons Group – Syscons Interactive and Syscons Industries- which supports fashion brands and retailers in their digital transformation journey and manufacturers in their direct-to-consumer transformation journey. Together, the companies will provide a superior last-mile technology platform with Syscons’ omnichannel portfolio for a complete end-to-end commerce solution. This partnership also combines Syscons’ SAP expertise as well as FarEye’s SAP-certified last-mile and parcel visibility capabilities to bridge the gap between strategy and execution of the complex transition from serving business to serving consumers.

“One of the biggest challenges for companies in implementing a last-mile platform into their technology stack is the sheer complexity and volume of technology to integrate – from WMS to OMS to ERP,” said Suryansh Jalan, president, FarEye. “Combining our last-mile platform with Syscons’ expertise deploying large-scale omnichannel solutions solves this challenge, leading to faster deployments and value for companies as they look to turn the order-to-door delivery experience into a competitive advantage.”

FarEye’s products are oriented to key areas in the last-mile delivery journey – Ship, Track, Route, Execute, and Experience. Underpinned by the FarEye delivery management platform, FarEye ensures deliveries are on-time and accurate, from order-to-door. Companies rely on FarEye to increase operational efficiencies in the last mile, and create brand loyalty through successful delivery experiences.

“We share a common vision with FarEye to ensure a superior consumer experience. Combining both our technologies and our expertise strengthens our collective ability to help brands and retailers create efficient, successful commerce strategies that drive revenue and lower costs,” said Fabio Arrigoni, Partner, Syscons Interactive.

“We look forward to expediting manufacturing last-mile delivery strategies together for our joint customers,” said Pierpaolo Russo, Managing Director, Syscons Industries.

FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.

On-time, Cost per Delivery KPIs for Logistics Providers

Posted on by David Priestman

FarEye released the full findings of its Eye on Last-mile Delivery Report today, conducted with Researchscape International, which explores retailers’ and logistics providers’ last-mile delivery priorities and opportunities over the next five years.

Logistics providers’ priorities for performance improvement differs by company size

FarEye’s research findings for logistics providers reveals that for providers over $100 million in revenue, on-time delivery (74%) and cost per delivery (62%) are their top two priority KPIs to improve. For providers under $100 million in revenue, their top two priorities are cost of delivery (73%) and customer satisfaction (64%). As logistics providers grow, complexity and scale increase, where on-time deliveries become more challenging to execute with precision.

“Unlike retail, last-mile delivery is the backbone of logistics providers’ operations and their goals will be focused on delivery performance and cost efficiencies, above all. While their priority improvement metrics don’t differ heavily from retailers’ priority improvement areas, the difference lies in the size of the logistics provider. With size comes complexity, but also efficiency, where the cost per delivery goes down, but the difficulty in managing and tracking orders goes up,” said Stephane Gagne, vice president, product, FarEye.

Retailers and logistics providers must work together to achieve superior deliveries

How retailers and logistics providers work together to achieve the pinnacle delivery experience – one that simultaneously reduces cost to deliver while increasing customer satisfaction will be crucial. Outsourced delivery networks have become a way for retailers to increase speed to deliver (64%) and reduce cost (37%) of last-mile delivery, however, it comes with the sacrifice of less control of the consumer experience.

FarEye’s initial report findings denote that 84% of retailers that have outsourced their delivery networks want more control of their delivery networks. Specifically, 33% of retailers are challenged by logistics providers’ inability to provide reliable information and they rank carrier performance as the top factor that inhibits delivery speed.

Logistics providers’ last-mile delivery growth priorities

Over the next year, 77% of logistics providers expect their budgets for last-mile delivery technology to grow. Eighty-two percent of logistics providers claim they will likely change or buy a new last-mile delivery solution in the next 1-2 years. Forty percent of logistics providers expect to buy a last-mile delivery platform in the next five years, vs. building their own in-house (40%). Similar to retailers, logistics providers are also evaluating electric vehicles (80%), autonomous vehicles (44%) and drones (38%) to make their fleets more sustainable and efficient, over the next five years.

Research Methodology

The FarEye Eye on Last-mile Delivery research was released in two parts, in January and February 2023. FarEye analysed responses from 300 leaders across retail and logistics with responsibility for logistics and retail operations in the U.S. (32%), EMEA (36%) and APAC (32%) regions.

FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.

FarEye Platform on SAP for Parcel Visibility

Posted on by David Priestman

FarEye announced that its FarEye platform, which provides real-time visibility of shipments from first to last mile, is now available on SAP® Store, the online marketplace for SAP and partner offerings. FarEye is one of the first SAP partners offering parcel-level visibility, in addition to shipment-level visibility, giving customers the ability to track orders across all miles of the order-to-door journey.

FarEye established an SAP partnership in 2021. FarEye’s modular products – Ship, Track, Route, Execute and Experience – are oriented across the order-to-door journey and are included within the FarEye platform to efficiently execute last-mile delivery. Integrated with SAP Business Network for Logistics, FarEye’s platform helps companies deliver a consistent, superior customer experience.

“We share a common goal with SAP to help companies deliver their products faster, efficiently, and accurately,” said Suryansh Jalan, President, FarEye. “Through the integration of our FarEye platform with SAP Business Network for Logistics, businesses that use SAP solutions are now able to track and orchestrate their orders at the individual parcel level and visualise them within the network, and their end consumers will also experience the same level of visibility and control into their delivery, which can lead to happier, more loyal customers.”

Parcel-level visibility is important because it provides transparency not only to end consumers but also to different stakeholders responsible for each leg of the parcel’s movement. With parcel-level visibility, stakeholders can achieve granular visibility that’s needed to make the necessary connection between order, shipment and each parcel across complex global supply chain operations. For the end consumer expecting visibility of their parcel en route to their door, FarEye’s control tower functionality gives retailers visibility throughout the delivery so they can manage consumers expectations when it comes to estimating and communicating accurate time and date of the delivery.

SAP Store, found at store.sap.com [7], delivers a simplified and connected digital customer experience for finding, trying, buying and renewing more than 2,200 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated solutions they need to grow their business. And for each purchase made through SAP Store, SAP will plant a tree.
FarEye Technologies, Inc. is a partner in the SAP® PartnerEdge® program. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively.

About FarEye

FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.

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