Upgrade to High-performance Voice Technology

Henderson Foodservice has upgraded their existing voice picking system, ZetesMedea Voice, with the latest high-performance voice technology. Thanks to this upgrade, the food distributor will increase throughput and productivity, whilst shorten its delivery times and ultimately improve customer value.

Henderson Foodservice Ltd, a subsidiary of the Family-owned Henderson Group, owners of the Spar, Eurospar, Vivo and Vivoxtra franchises in Northern Ireland, has been distributing food and grocery-related products to the convenience retail sector for over 100 years. The company faced a range of supply chain optimisation issues before it began working with Zetes in 2006 to digitalise manual warehouse processes and implement ZetesMedea Voice into its chilled warehouse.

“Through several years of successful collaboration, Henderson has achieved real-time control and visibility of all supply chain processes, from goods receipt to picking to the final arrival of groceries in stores. The use of Zetes’ solutions has not only delivered a rapid return on investment, but also significant efficiency gains in terms of reduced error rates and greater operational efficiencies. So, when it was time to upgrade our existing voice solution, we once again partnered with Zetes.” Philip Mehaffey, Head of Logistics at Henderson Group.

High performance technology

Investing in advanced voice technology enables Henderson to secure the responsiveness of its warehouse transactions and ensure that the team always deliver exceptional levels of customer service. The updated ZetesMedea Voice solution brings many value-added functionalities such as, remote view access, which implies that the user can share screen with the remote warehouse management team. This gives the back office full operational control and real-time access to a wealth of data, including tasks, productivity, and order status in one central place. In addition, with the dialog viewer feature, warehouse supervisor can track and view workflows and ongoing tasks, proving real-time visibility of performance. Should errors occur, the management can make changes straightaway and avoid disruption. With all the upgraded features, Henderson can easily access and monitor performance intelligence reports and track critical operational KPI’s in real-time.
The untrained nature of the solution also enables the quick onboarding of new employees, reducing time spent on training and ensuring new operatives can be operational within minutes.

Managing the entire mobile life cycle

Through the deployment of the MCL™ Mobility Platform, Henderson can manage the entire mobile infrastructure lifecycle, from deployment and integration, right through to the management of applications, devices and users. They benefit from a ‘build once deploy to many’ approach, reaping all the benefits of mobility, but without the associated complexity.

Its use assures 100-percent transparency, IT availability regardless of location, optimised repair cycles, flexible remote maintenance and cost-efficient process and device management.
“We have been working with Zetes for more than a decade, and they have always been responsive, embracing our projects wholeheartedly. We are confident that the new technology upgrade will provide us with an excellent platform as we continue to grow our business.” adds Philip Mehaffey.

TCS&D Firm Looks to Grow

Yorkshire, UK-based temperature-controlled food storage and distribution (TSC&D) firm, Reed Boardall, has battled through one of the most difficult years in its 30-year history. As the industry reeled from Covid lockdowns, with staff self-isolating, the company also faced the challenges of rising labour, fuel and energy costs, as well as the UK-wide HGV driver shortage. Despite having also had a number of additional adverse factors with which to contend, the business is now moving forward from a position of strength and planning for continued growth.

In the year to March 2022, turnover grew by 6.2% compared with the previous year, rising from £69.8m to £74.1m. However, in the face of extremely difficult trading conditions, the company sustained a £4.1m loss before taxation. This compares with £705,000 profit in the year ending March 2021.

Marcus Boardall, chief executive of Reed Boardall, said: “There’s no question that it has again been a very difficult year for the industry. We have seen the challenges of rising employment costs and inflation forcing up prices for most operators, while coping with continued disruption as a result of reduced staff levels due to Covid, along with the problem of driver shortages.

“Looking to the future, the pandemic disruption appears to be settling, and we are starting to bear the fruits of the proactive initiatives we have undertaken to establish our own in-house team of drivers – for example, over the last year, we have trained over 20 new recruits from scratch at our own academy, enabling them to become qualified drivers. Our financial performance was also adversely affected by Reed Boardall being the victim of a criminal cyber-attack, resulting in our IT systems being out of operation for six days. The costs associated with the interruption, loss of revenue and subsequent recovery, were substantial. The situation was exacerbated by bad debt as one of our largest transport customers was placed into administration, although the contract has been taken over by a major retailer.

“Despite all of these factors, we saw store utilisaton and turnover increase, and are confident that better times are ahead. We have established a strong position in the marketplace and we will continue to prove the success of our single site strategy where we are able to serve all our customers’ needs efficiently. I would like to thank our 800-strong team and loyal customers for their continued support as we continue on our growth journey.”

TCS&D Facilities

Finance director Sarah Roberts adds: “Given the myriad of pressures on the business over the last 12 months, we have once again put in a resilient performance and are pleased to say that we are now on a much more even keel. Having completed the multi-million pound expansion of one of our cold stores in spring 2021, we have the largest and most modern facility of its kind in the UK. With a capacity of 168,000 pallets, we have continued to see volumes rise since the year end.

“We have also secured additional business in the new financial year and our ability to adapt to an ever-changing industry is enabling us to attract new customers with very specific requirements while still ensuring their integration into our operations complements our existing customer base.”

Based on a dedicated 55-acre site operation in Boroughbridge, North Yorkshire, Reed Boardall has grown to become one of the largest temperature-controlled food distribution businesses in the UK. With a fleet of 200 vehicles operating 24 hours a day, year-round, it delivers 12,000 pallets of frozen food daily from manufacturers across Britain, Europe and further afield to all the UK’s best-known supermarkets. It also provides blast freezing, picking and packaging services.

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