Logistics Business Conversationsa Archives

Podcast: Enhancing Customer Experience by System-Driven Fulfilment

Posted on 9 July, 202424 July, 2025 by Keith McKinley

Enhancing Customer Experience Through System-Driven Fulfilment is the latest episode of our Podcast service, ‘Logistics Business Conversations’. It is now available to listen to on Spotify, Acast, Apple Podcasts, Amazon Audible and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil about enhancing customer experience. Raphael details four key recommendations for businesses to take today to help improve the customer experience and keep the consumer happy: Don’t be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business.

Enhancing Customer Experience

By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate, and responsive fulfillment processes. Learn about System-Driven Fulfilment, Transforming Fulfillment Operations, Improving Order Accuracy, Speeding Up Delivery Times, Real-Time Inventory Management, Seamless Customer Communication, Personalized Customer Experience, Scalability and Flexibility, and Building Customer Trust and Loyalty.

Listen to any of our Podcast episodes here.

Brought to you by Synergy Logistics, SnapFulfil delivers a warehouse management solution to customers in a range of industries including retail and e-commerce, third party logistics (3PL), manufacturing, food and beverage and more. Synergy is currently one of just a handful of companies in the world to be positioned in the Gartner® Magic QuadrantTM for Warehouse Management Systems which recognises our completeness of vision and ability to execute.

Logistics Business Conversations, are monthly, topical and exclusive talks with key informative spokespeople from the supply chain industry. Contact us if you would like to appear as a guest or to discuss a bespoke episode for your company. Previous episodes include: Warehouse Automation: Can you afford not to?; Fleet Insurance: Strategies to control costs; the Future of high-density, high-performance solutions; the future of your warehouse; Energy usage and carbon neutral supply chains; transport management: data and delivery; the future of the supply chain.

Podcast: Automation: The Future of Your Warehouse

Podcast: Warehouse Automation – Can you afford not to?

Posted on 13 June, 202425 July, 2025 by David Priestman

Warehouse Automation – Can you afford not to? is the latest episode of our Podcast service, ‘Logistics Business Conversations’. It is now available to listen to on Spotify, Acast, Amazon Audible and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Peter MacLeod speaks to Malcolm Porter and Daniel Wood, Automation Sales Managers at Linde Materials Handling. They discuss thoughts on the future of manual forklifts versus the importance of automation, providing you with an understanding of when each should be used. As usual we touch on the impact of labour shortages and the common misconceptions Dan and Malcolm face.

Warehouse automation – can you afford not to?

Hear answers to key questions from these experts, including: how disruption is minimised when introducing automation; what the minimum return on investment is to justify automating; what are the challenges and misconceptions being overcome; what can and cannot be done; what is the total cost of ownership; what are the viable options; what repetitive and mundane tasks can be replaced by automation; what lithium and fast-charge technology is available; how can you plan and simulate before deciding; where to find a good demo site; is automation relatively inflexible.

Listen to any of our Podcast episodes here.

Malcolm Porter, Linde Materials Handling

Dan Wood, Linde

Podcast: Fleet Insurance: Strategies to Control Costs

Podcast: Fleet Insurance: Strategies to Control Costs

Posted on 30 January, 202431 July, 2025 by David Priestman

Episode 1 of the second season of our Podcast series, ‘Logistics Business Conversations’, is now available to listen to on Spotify, Apple Podcasts, Acast, Amazon Audible, YouTube, and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Peter MacLeod hosts two experts on fleet safety to discuss fleet insurance costs and risk management. Jack Burton of Samsara and Daniel King from QBE detail the factors contributing to rises in insurance costs and what is driving market conditions. With claims cost inflation, parts shortages and rising costs of vehicle technology it is crucial to have a robust risk management strategy. How can data help achieve and support this? Advice from these experts on enablement, the use of dashcams and sensors, risk management programs and use case examples.

Jack Burton, Samsara

Daniel King, QBE

In the logistics industry, fleet insurance is one of the major costs for any organisation. With claims cost inflation, parts shortages and rising costs of vehicle technology, this cost is rising meaning it is evermore crucial to have a robust risk management strategy to help to control costs.

Fleet insurance

Hear answers to key questions, including: How can fleet management improve operations and reduce costs? What is driving market conditions? What data is valuable, and can help to support risk management teams? How can data be shared? How can the data be put into practice?

Listen to any of our Podcast episodes here.

Podcast: Transport Management: Data & Delivery

Podcast: The Future of High-Density, High-Performance Solutions

Posted on 12 October, 202329 July, 2025 by David Priestman

Episode 5 of our Podcast series, ‘Logistics Business Conversations’, is now available to listen to on Spotify, Apple Podcasts, Acast, Amazon Audible, YouTube, and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

“Don’t waste space in the warehouse, use the building’s volume,” is the advice from Editor Peter MacLeod’s guest in this episode – Damien Skinner, Country Manager of UK & Ireland for Hai Robotics EMEA.

Learn how automated picking and autonomous robots can collaborate to achieve fast storage and retrieval. How can storage density be maximised? Start small and add more robots after the proof of concept. Store up to 5 totes’ deep for ecommerce, apparel, general merchandise and irregular items. Productivity tips and ROI calculation.

Listen to any of our Podcast episodes here.

Podcast: Automation: The Future of Your Warehouse

Posted on 3 July, 202325 July, 2025 by David Priestman

The fourth episode of our Podcast series, ‘Logistics Business Conversations’, is now available to listen to on Spotify, Apple Podcasts, Acast, Google Podcasts, Amazon Audible, YouTube, and all other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Warehouse Automation is in vogue at the moment due to labour shortages and costs, but the issues are more complex than that. Learn from industry leader Jungheinrich, who provide the full spectrum of materials handling products. What is the future of robotics and forklift trucks? Peter MacLeod talks to Jungheinrich UK MD Paul Lynam and Director of Projects Spencer Goss about customer needs and future trends.

Listen anytime on your preferred platform or by clicking here. Watch our recent Webinars or listen to any of our Podcasts here.

Jungheinrich UK is a leading material handling solutions provider. It is a subsidiary of Hamburg based Jungheinrich AG which employs 19,000 colleagues around the world. Jungheinrich provides a holistic range of products and services in terms of equipment & solutions, warehousing and material flow engineering. Jungheinrich is leading the way with the latest technology including Lithium-Ion batteries and warehouse automation.

The company’s Logistics Systems division offers warehouse concept design and material flow analysis, project management, installation of pallet racking and shelving right up to semi and fully automated warehouse solutions such as Automated Storage & Retrieval Systems as well as Autonomous Mobile Robots and Automated Guided Vehicles.

Jungheinrich UK is headquartered in Milton Keynes and has a large warehouse, workshop and regional head office in Warrington. Jungheinrich currently employs over 750 staff in Great Britain and Northern Ireland, of which almost 500 are working in the Customer support & Aftersales sector.

Jungheinrich celebrates its 60 year anniversary in the UK in 2023. This landmark helps highlight a wealth of experience at the forefront of materials handling solutions and, more than ever, instils the confidence that the company can find the perfect solution for any application.

Podcast: Energy Usage and Carbon Neutral Supply Chains

Posted on 9 May, 202331 July, 2025 by David Priestman

The third episode of our Podcast series, ‘Logistics Business Conversations’, is now available free on Spotify, Apple Podcasts, Acast, Google Podcasts, Amazon Music, Simplecast, YouTube, and all other podcast distribution platforms – just search for Logistics Business Conversations.

Supply chains are responsible for a quarter of the world’s carbon emissions. Learn how to accelerate the move to a decarbonised future as Logistics Business Editor Peter MacLeod talks to Serene Esuruoso and Felix Prettejohn of the Carbon Trust, experts in hydrogen technology and transport. What new technologies can be used and what are the easy wins? Listen to find out. and understand the hurdles: cost, infrastructure and uncertainty.

Listen anytime on your preferred platform or by clicking here. Watch our recent Webinars or listen to any of our Podcasts here.

This episode, on Carbon Neutral Supply Chains, is sponsored by Jungheinrich UK. The company’s UK Head Office is located in Milton Keynes. This lies at the hub of additional strategically sited Customer Service Centres in Scotland (Motherwell), the North West (Warrington) and the South West (Bristol). Jungheinrich UK now offers the most comprehensive range of materials handling solutions and services available from a single source.

Jungheinrich celebrated its 50 year anniversary in the UK in 2013. This landmark helps highlight a wealth of experience at the forefront of materials handling solutions and, more than ever, instils the confidence that the company can find the perfect solution for any application.

The Jungheinrich Group of Hamburg celebrated its 60th Anniversary in 2013 (having formed in 1953). In contrast to the USA, the new efficiencies offered by materials handling techniques were only adopted by European industry after the Second World War. A prime mover behind this development was Dr-Ing. Friedrich Jungheinrich who established a small workshop in northern Germany in 1953 to explore the potential benefits offered by modern handling innovations.

From those humble beginnings employing just 30 staff and achieving a first year turnover of DM 2.5m (£1m), the Group, with its headquarters remaining in Hamburg, has developed to become the number 1 supplier of warehousing technology in Europe.

Jungheinrich group now has sales and service companies in 30 countries, dealer distribution networks all over the world including Australia, South Africa and China and has an international workforce of over 12,000 employees.

Enhancing Customer Experience

Warehouse automation – can you afford not to?

Fleet insurance

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