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Tag: Manhattan Associates

Fulfillment Experience Insights Dashboard

Posted on by Keith McKinley

Manhattan Associates (NASDAQ: MANH), a global leader in supply chain commerce, today launched the ‘Fulfillment Experience Insights’ dashboard to give retailers a real-time assessment of how their omnichannel fulfilment performance stacks up against the industry. Fulfillment Experience Insights provides continuous benchmarking of fulfillment performance, proactively informing retailers how they compare against a large pool of peers and competitors. This realtime ‘actuals versus actuals’ comparison avoids the inherent latency of most benchmarking tools.

Included in Manhattan Active® Omni, this new capability gives retailers a single view of digital order fulfillment KPIs like store pickup conversion, shorts and abandonment, time to fulfill and more. Retailers can evaluate, measure and adjust their supply chain execution strategies using aggregated and anonymized data from the Manhattan Active cloud ecosystem. This unique analytical tool, which includes the ability to quickly pivot between various timeframes, provides detailed insight into the experience a retailer is delivering for their customers.

“Introducing cutting-edge innovation like the Fulfillment Experience Insights Dashboard is one of the reasons Manhattan continues to be ranked the only leader in omnichannel order management,” said Amy Tennent, senior director of Product Management at Manhattan. “For the first time ever, retail operations teams can see exactly how they are performing against the rest of the industry. This is a complete game changer, because they now have a starting point to begin creating more efficiency and improving fulfillment performance for their customers.”

Manhattan is uniquely capable of developing this solution because hundreds of the world’s top brands use its fulfillment execution tools to process millions of orders every week. Drawing upon this extensive knowledge and experience, the company has skillfully identified the key performance indicators crucial to fostering growth and maximizing revenue.

Last year, Manhattan launched the first-of-its-kind Unified Commerce Benchmark which measured 286 customer experience capabilities across four segments. Of these four primary segments, ‘Promising & Fulfillment’ returned the lowest scores by a significant margin. Manhattan’s new dashboard gives retailers their real-time performance in this critical area, helping them become Unified Commerce leaders.

 

Shoppers Ditch Sustainability for Bargains

Posted on by Keith McKinley

Today, Manhattan Associates Inc. (NASDAQ: MANH) announced the findings of a new study on Britain’s sustainable shopping habits in the lead-up to Christmas. At a time when consumer spending is typically high, the fallout from the cost-of-living crisis has revealed that low costs are trumping both sustainability considerations and convenient deliveries and returns, indicating that cost will be paramount for more shoppers this holiday season.

Shopping Sustainably

The survey conducted by YouGov found that 32% of Brits aren’t actively looking for sustainable products or brands when shopping online. This behaviour makes it clear that shoppers are now prioritising their pockets (even more so than shopping with brands who provide convenient deliveries and returns), proving that economic factors play a significant role when it comes to sentiments around sustainability: “The golden quarter and holiday season is well underway but clearly the state of the economy is having an effect on customer behaviour – unfortunately, it looks as if cost is trumping sustainability just now,” commented Craig Summers, Managing Director UKI, MEA & Nordics at Manhattan Associates.

However, outside of the festive season, the data revealed that shoppers are still concerned with sustainability as a broader topic, and that there are growing consumer expectations for businesses to be greener. To help achieve this, customers are willing to make some sacrifices. The research found that:

• Almost two-thirds (64%) of Brits believe it is important for businesses to offer sustainable packaging
• Over half (53%) expect a sustainable product lifecycle, with returned products being actively recycled and reused
• Over half (56%) are also willing to wait to receive multiple parcels in one delivery to cut down on carbon emissions

Retailer Requirements

Brands must find the right balance between providing customers with sustainability and affordability. Redesigning products to take into account sustainability (at the beginning of the design process), ensuring items can be recycled more easily and using more environmentally friendly materials at the outset of production are a vital first step and essential for any brand now facing increased regulatory scrutiny of green claims. On top of this, however, finding ways to decarbonise the supply chains that deliver products will be equally important: rethinking make-or-buy decisions and limiting the need for long-range logistics, setting procurement standards for suppliers and improving visibility across networks will result in a more sustainable retail industry overall.

“This year has been tough for retailers and consumers across the board. From the domestic cost-of-living crisis – magnified by inflation and higher interest rates – to an increasingly fractured macroeconomic environment, 2023 has proved challenging for retailers and consumers alike. While inflation is beginning to ease, the road to recovery will not happen overnight. It perhaps isn’t surprising that customers are prioritising costs above all other aspects right now, especially as we approach Christmas, but hopefully we will see greener shoots of recovery for the economy, and also consumer impetus for sustainability, return in the spring,” concluded Summers.

Mounting Inventory Visibility Challenges add Pressure

Posted on by David Priestman

Today, at its 2023 European Exchange customer conference, Manhattan Associates Inc. (NASDAQ: MANH) announced the findings of its latest international omnichannel research, highlighting how retailers are increasingly digitizing their offering in efforts to improve customer experiences and maintain market share, with inventory visibility being key.

THE CHANGING FACE OF THE STORE

Trending in the right direction, 54% of retailers reported that their customers could buy in-store and return online (50% in 2022), and if the product was out of stock in-store, 48% provided buy online and return in store options (46% in 2022). However, retailers also commented that on average they only had an accurate indication of inventory across their entire operations 70% of the time (down from 74% in 2022).

Shoppers expect all retail touchpoints to be connected, frictionless and increasingly personalised. “If you don’t know where a third of your inventory is, or what it is that you have, that’s a lot of stock that is either not being sold, marked down or at worst thrown away,” commented Henri Seroux, SVP EMEA at Manhattan Associates.

“It’s vital that retailers have solutions with the flexibility and agility to allow them to recognise and act on shifting consumer behaviour in near ‘real-time’. With access to accurate data, retailers can deliver actionable insight into the hands of their associates, enabling them to add value to every customer’s unique path to purchase,” Seroux continued.

FRICTIONLESS COMMERCE MEETS FRICTIONLESS ENGAGEMENT

It is clear consumers are keen to engage actively cross channels when looking to purchase products and 84% will start their buying journey online (82% in 2022). However, 16% (17% in 2022) of retailers still reported that their organisation’s in-store and online operations continue to run as separate functions, suggesting that while year-on-year, more retailers are offering seamless shopping experiences, there is still room for improvement.

In terms of how consumers prefer to engage with retailers before and after buying a product, overall, email (47%) remains the preferred engagement channel, followed by direct in-person contact with the store team (43%). Interestingly, social media is now the preferred channel of engagement for four in ten (40%) consumers, with this preference more likely amongst younger consumers, peaking with the age group 25-34 at 55%.

Natalie Berg, retail analyst, author, and founder of NBK Retail commented: “The research shows retailers are making progress when it comes to seamless omnichannel experiences. As the role of the physical store evolves past simply the transactional, the roles of associates must also develop beyond purely assisting the sale too. Armed with the right technologies and accurate inventory and customer data, store associates have the power to educate, inspire and ultimately create long-lasting brand loyalty, even during times of economic flux.”

PROTECTING POCKETS & THE PLANET

The perception, and at times reality, that green products come at a price premium means that shoppers are deprioritising these purchases in favour of low-cost alternatives with only 45% of consumers considering sustainability an important factor when choosing where to shop, down from 50% last year.

Younger generations are more likely to consider a retailer’s environmental/sustainability efforts compared to older consumers, with 55% of 18–24-year-olds reporting it as a top or important consideration for them. 17% of the 24-35 age bracket went further still and said they would actively avoid retailers if they were not environmentally conscious, compared to only 10% of over 55s saying they would boycott these same brands.

“The future of our planet is not something that we can or should be forced to compromise on as consumers or retailers, yet clearly, in the current economic climate, affordability is taking priority over sustainability. This year’s research highlights how important unification across omnichannel commerce and supply chain is, as an avenue to lessen the economic burden on consumers, but also, as a way to address the longer-term environmental impact unchecked consumerism is having on our planet,” finished Seroux.

Manhattan Associates Transforms Retail Returns

Posted on by David Priestman

Manhattan Associates Inc. (NASDAQ: MANH) has announced enhanced Returns Management capabilities to streamline and optimise the returns process, and deliver a frictionless experience for both consumers and retailers. The new returns features strengthen customer loyalty by creating a frictionless experience, promoting an increase in store traffic and cross-selling opportunities.

Manhattan’s 2023 Unified Commerce Benchmark revealed that 41% of shoppers find the returns process very time-consuming, and 96% would buy again from retailers that offer a smooth experience. With Manhattan’s new capabilities, consumers can choose their most convenient way to return – whether, in-store or online, which also includes printer-less options. Refunds or exchanges will be processed as soon as carriers scan the package ¬¬– 3-5 days faster than most retailers.

“For shoppers today, experience beats products. Returns are an inconvenience to consumers and a big cost for retailers, and our enhanced Returns Management capabilities help retailers provide a world-class experience to their customers even after the sale, strengthening loyalty and, in turn, profitability,” said Ellie Crawford, director of Product Management for Manhattan. “At Manhattan, we are committed to solving business challenges in the simplest and most efficient way possible.”

These new capabilities reduce shipping costs and improve the sustainability of a return by optimising a product’s return path and inventory placement based on assortment and current stock levels.

The additions improve returns processes across the Manhattan Active® Omni solution suite, extending from the contact centre all the way to the store applications. They are automatically available to all subscribers of Manhattan Active Omni as part of the quarterly upgrade cycle.

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. It unites information across the enterprise, converging front-end sales with back-end supply chain execution. Software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for customers. The company designs, builds and delivers leading-edge cloud and on-premises solutions so that across the store, through a network or from a fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace.

Manhattan Associates Reports Record Revenue

Posted on by David Priestman

Leading Supply Chain and Omnichannel Commerce Solutions provider Manhattan Associates Inc. (NASDAQ: MANH) today reported revenue of $231.0 million for the second quarter ended June 30, 2023.

GAAP diluted earnings per share for Q2 2023 was $0.63 compared to $0.49 in Q2 2022. Non-GAAP adjusted diluted earnings per share for Q2 2023 was $0.88 compared to $0.69 in Q2 2022.

“Manhattan delivered record second quarter and first half results. Robust demand drove Q2 cloud revenue growth of 44% and service revenue growth of 23%. These strong results exceeded our expectations, leading to our top-line outperformance and solid earnings leverage in the quarter,” said Manhattan Associates president and CEO Eddie Capel. “While appropriately cautious regarding the global economy, we are optimistic on our opportunity. To extend our leadership position, we remain committed to investing in industry leading innovation across supply chain execution, omnichannel and retail point of sale markets to best help our customers achieve more by digitally transforming their businesses,” Capel concluded.

SECOND QUARTER 2023 FINANCIAL SUMMARY:
• Consolidated total revenue was $231.0 million for Q2 2023, compared to $191.9 million for Q2 2022.
• Cloud subscription revenue was $60.9 million for Q2 2023, compared to $42.2 million for Q2 2022.
• License revenue was $3.7 million for Q2 2023, compared to $5.1 million for Q2 2022.
• Services revenue was $124.6 million for Q2 2023, compared to $100.9 million for Q2 2022.
• GAAP diluted earnings per share was $0.63 for Q2 2023, compared to $0.49 for Q2 2022.
• Adjusted diluted earnings per share, a non-GAAP measure, was $0.88 for Q2 2023, compared to $0.69 for Q2 2022.
• GAAP operating income was $50.5 million for Q2 2023, compared to $37.3 million for Q2 2022.
• Adjusted operating income, a non-GAAP measure, was $68.4 million for Q2 2023, compared to $52.8 million for Q2 2022.
• Cash flow from operations was $40.6 million for Q2 2023, compared to $52.7 million for Q2 2022. Days Sales Outstanding was 70 days at June 30, 2023, compared to 65 days at March 31, 2023.
• Cash totaled $153.3 million at June 30, 2023, compared to $181.6 million at March 31, 2023.
• During the three months ended June 30, 2023, the Company repurchased 381,357 shares of Manhattan Associates common stock under the share repurchase program authorized by our Board of Directors for a total investment of $66.8 million. In July 2023, our Board of Directors approved replenishing the Company’s remaining share repurchase authority to an aggregate of $75.0 million of our common stock.

Manhattan Associates designs, builds and delivers market-leading Supply Chain Commerce Solutions for its customers around the world. We help drive the commerce revolution with unmatched insight and unrivalled technology, connecting front-end revenue and relationships with back-end execution and efficiency — optimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to get closer to their customers and achieve real-world results.

Manhattan Associates Reports Record Results

Posted on by David Priestman

Leading Supply Chain and Omnichannel Commerce Solutions provider Manhattan Associates Inc. (NASDAQ: MANH) today reported revenue of $198.1 million for the fourth quarter ended December 31, 2022. GAAP diluted earnings per share for Q4 2022 was $0.60 compared to $0.32 in Q4 2021. Non-GAAP adjusted diluted earnings per share for Q4 2022 was $0.81 compared to $0.48 in Q4 2021.

“Manhattan’s business momentum is strong, and our fourth quarter results exceeded expectations. This contributed to the company achieving record top- and bottom-line results in 2022,” said Manhattan Associates president and CEO Eddie Capel. “We enter 2023 optimistic about our market opportunity and remain committed to investing in market leading innovation. We are confident these investments will contribute to our high levels of customer satisfaction and extend our positioning as the leading innovator in core Supply Chain Execution, Omni-channel and retail Point of Sale solutions,” Capel concluded.

Results for the fourth Quarter ended December 31, 2022: Consolidated total revenue was $198.1 million for Q4 2022, compared to $171.5 million for Q4 2021.
• Cloud subscription revenue was $51.7 million for Q4 2022, compared to $34.8 million for Q4 2021.
• License revenue was $5.0 million for Q4 2022, compared to $11.9 million for Q4 2021.
• Services revenue was $99.8 million for Q4 2022, compared to $81.6 million for Q4 2021.
• GAAP diluted earnings per share was $0.60 for Q4 2022, compared to $0.32 for Q4 2021.
• Adjusted diluted earnings per share, a non-GAAP measure, was $0.81 for Q4 2022, compared to $0.48 for Q4 2021.
• GAAP operating income was $44.7 million for Q4 2022, compared to $27.1 million for Q4 2021.
• Adjusted operating income, a non-GAAP measure, was $59.9 million for Q4 2022, compared to $39.1 million for Q4 2021.
• Cash flow from operations was $55.2 million for Q4 2022, compared to $40.1 million for Q4 2021. Days Sales Outstanding was 77 days at December 31, 2022, compared to 67 days at September 30, 2022.
• Cash totalled $225.5 million at December 31, 2022, compared to $197.1 million at September 30, 2022.
• During the three months ended December 31, 2022, the Company repurchased 206,418 shares of Manhattan Associates common stock under the share repurchase program authorized by our Board of Directors for a total investment of $25.2 million. In January 2023, our Board of Directors approved replenishing the Company’s remaining share repurchase authority to an aggregate of $75.0 million of our common stock.

Full year 2022 financial summary:
• Consolidated total revenue for the twelve months ended December 31, 2022, was $767.1 million, compared to $663.6 million for the twelve months ended December 31, 2021.
– Cloud subscription revenue was $176.5 million for the twelve months ended December 31, 2022, compared to $122.2 million for the twelve months ended December 31, 2021.
– License revenue was $24.8 million for the twelve months ended December 31, 2022, compared to $37.1 million for the twelve months ended December 31, 2021.
– Services revenue was $394.1 million for the twelve months ended December 31, 2022, compared to $334.8 million for the twelve months ended December 31, 2021.
– GAAP diluted earnings per share for the twelve months ended December 31, 2022, was $2.03, compared to $1.72 for the twelve months ended December 31, 2021.
– Adjusted diluted earnings per share, a non-GAAP measure, was $2.76 for the twelve months ended December 31, 2022, compared to $2.23 for the twelve months ended December 31, 2021.
– GAAP operating income was $152.7 million for the twelve months ended December 31, 2022, compared to $134.3 million for the twelve months ended December 31, 2021.
– Adjusted operating income, a non-GAAP measure, was $212.1 million for the twelve months ended December 31, 2022, compared to $177.9 million for the twelve months ended December 31, 2021.
– Cash flow from operations was $179.6 million for the twelve months ended December 31, 2022, compared to $185.2 million for the twelve months ended December 31, 2021.
– During the twelve months ended December 31, 2022, the Company repurchased 1,352,954 shares of Manhattan Associates common stock under the share repurchase program authorized by the Board of Directors, for a total investment of $175.4 million.

RFID Streamlines Store Inventory Management

Posted on by David Priestman

Manhattan Associates has unveiled its vision for an RFID-powered store. Manhattan Active® Omni suite has expanded its support of RFID tags for automating and streamlining the inventory counting, receiving, picking, checkout, return and exchange processes. With this new solution, retailers can make more accurate promises, increase conversion rates and maximise inventory exposure for selling.

Retailers are increasingly depending on their stores to fulfil both in-store and online orders. However, their ability to do so is often hindered by poor store inventory accuracy, which often falls below 70%. In fact, a recent Manhattan survey found that only 2% of UK retailers believed they had an accurate view of inventory in stores and across their distribution network.

Manhattan has solved this challenge by enabling its point-of-sale and store fulfilment solutions with handheld RFID support for all inventory management and order fulfilment activities. By combining RFID technology with Manhattan Active Omni, retailers can increase store inventory accuracy from 70% to nearly 100%. Manhattan’s solution also reduces inventory-related labour hours, helps associates quickly locate merchandise and expedites transactions at the point of sale.

Manhattan Active Omni’s RFID capabilities streamline and automate inventory counting and receiving processes. Store-wide inventory counts can be performed quickly and accurately by store associates armed with the latest handheld devices, such as Zebra’s RFD series. Associates can also use the mobile RFID scanners to greatly reduce the time required to perform unit level receiving of new inventory items.

In active store environments, it is common for merchandise to be moved by customers or even misplaced by store staff. Manhattan’s new ‘find’ mode works just like a metal detector, using handheld RFID devices to direct store associates to the precise location of tagged items, reducing inventory shortages and time spent hunting for missing items.

Manhattan’s new RFID capabilities can also be used to speed up sales transactions and returns. Readers placed at the point-of-sale capture tag information as soon as merchandise is placed on the counter, immediately populating the customer’s shopping cart.

“Manhattan Active Omni delivers a unified approach to selling, engaging and fulfilling in a single store application. By integrating RFID into its store solutions, Manhattan is able to reduce the time and effort required to implement RFID, while ensuring store associates can continue to leverage the most advanced store solution in the market,” said Amy Tennent, senior director of Product Management for Manhattan.

“Agile omnichannel inventory management and fulfilment is critical to modern store operation,” said Bill Toney, vice president Global RFID Market Development at Avery Dennison. “We believe the combination of Manhattan’s store solutions and Avery Dennison’s innovative RFID and digital identification solutions will enable retailers to transform inventory management and streamline store operations while delivering a first-class consumer experience.”

About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace.

Inventory Allocation with Omnichannel-Centric Solution

Posted on by David Priestman

Manhattan Associates Inc., a leader in supply chain and omnichannel commerce, today introduced Manhattan Active® Allocation, the first allocation solution specifically engineered for today’s omnichannel marketplace, with a fresh approach to managing short lifecycle inventory. A leader in inventory optimisation, Manhattan is the first to apply this expertise to softlines retail, with a new solution that also improves allocator agility and responsiveness.

Traditional allocation solutions lack the ability to sense and respond to today’s complex retail environment and evolving shopping habits. Manhattan Active Allocation offers a more nimble and modern approach to inventory allocation of short-lifecycle products for apparel, footwear and other fast-fashion retailers. It offers allocators a better understanding of real demand by giving them direct insight into today’s omni-fulfillment strategies, like BOPIS and curbside pickup. The solution also has the unique ability to shape allocation decisions based on the distinct types of fulfillment experiences offered for each product at both the store and distribution centre level.

“Manhattan has reimagined the entire allocation process with the notion that today’s retailers must better align inventory deployment decisions with how the brand intends to engage its customers,” said Scott Fenwick, senior director of product strategy, Manhattan Associates. “For the first time, allocators will have the ability to make allocation decisions pre-season, before inventory hits the stores, and in real time during the selling season, leveraging granular omni-fulfillment insights. This will give them the ability to align their short-lifecycle inventory plans with their omnichannel fulfillment strategies, resulting in fewer fulfillment redirects and end-of-season markdowns.”

Read more about WMS from Manhattan here https://flickread.com/edition/html/index.php?pdf=5f3d1fcf3160d#26

Built on industry-leading Manhattan Active application architecture, Manhattan Active Allocation is always current, continuously adapting and automatically scaling and flexing to accommodate changing needs as a business grows. The microservices-based, cloud native solution never needs to be upgraded, yet is still fully extensible. The new solution delivers real-time performance monitoring and updates to inventory and sales, network wide. Inventory performance is automatically captured by channel and fulfillment type, and configurable allocations help users define, preserve, learn and reuse high-performing fulfillment strategies year over year.

Manhattan Active Allocation’s embedded analytics and data visualisations give retailers the agility to instantly respond to changing business conditions and dynamically evolve their allocation strategies to maximise sales and margins. The solution gives allocators the agility to create adaptable allocation plans, which result in less stranded inventory and less financial risk for the business. http://www.manh.com

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Fulfillment Experience Insights Dashboard

 

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