Elevate Parcel Delivery with Advanced Routing Capabilities

Pošta Slovenije, a leading provider of postal and logistics services in Slovenia, is set to improve its logistics and delivery operations through a strategic partnership with FarEye. This collaboration addresses Pošta Slovenije’s efforts to streamline and enhance its delivery operations.

Pošta Slovenije is aiming for a comprehensive solution, that will address accuracy, optimize order processing across multiple channels and streamline pickup and delivery operations. They are striving to enhance their dispatch team’s skills, refine delivery route adjustments and boost invoicing efficiency. Additionally, they sought to enhance mobile app functionality, reduce fieldwork errors and better integrate new delivery status updates.

To address these challenges, FarEye has proposed a dynamic solution designed to revamp Pošta Slovenije’s delivery framework. Key elements of the solution include:

Advanced Route Planning and Optimization: The solution will provide advanced planning and optimization tools for managing routes efficiently, supporting seamless transitions between networks, and adapting to changes in delivery attributes throughout the shipment process. It will also account for address segmentation, where each delivery post covers multiple areas, ensuring accurate and effective route calculations.

Enhanced Pickup and Last-Mile Delivery Management: The solution provides tools for managing pickups and deliveries, improving overall operational efficiency.

Integration of a Control Tower: This feature will offer real-time oversight of logistics operations, including the ability to handle exceptions and manage communications effectively.

Mobile App Enhancement: FarEye will improve the functionality of Pošta Slovenije’s mobile app, reducing fieldwork errors and integrating new delivery statuses.

Improved Sorting and Preparation Processes: The solution will streamline sorting and preparation tasks, supporting better handling and billing processes. Comprehensive Analytics Tools: The platform includes KPI dashboards and analytics tools to monitor performance and gain actionable insights.

By integrating these advanced technologies, FarEye aims to optimize Pošta Slovenije’s operations across various shipment types and support multiple networks with distinct delivery requirements. The partnership is poised to enhance overall customer satisfaction and operational efficiency.

“This collaboration with FarEye represents a significant step forward in our efforts to further modernize and optimize our logistics and delivery processes,” said Slavko Ovčina, CIO, IT Director at Pošta Slovenije. “We are excited to leverage FarEye’s AI-Powered last-mile technology to address our operational challenges and improve our service delivery.”

Kushal Nahata, CEO and Co-founder of FarEye, commented, “In Europe, the logistics industry faces significant inefficiencies, costing companies billions of dollars annually and impacting operations across the continent. With advanced route optimization, postal companies can save up to 20% in costs, improve efficiency, and contribute to sustainability goals by reducing carbon emissions. This supports the EU’s target of a 55% reduction in greenhouse gas emissions by 2030 and will help enable the EU to become the first climate-neutral continent by 2050, setting new standards for delivery excellence in the region.”

FarEye’s solution is designed to seamlessly integrate with Pošta Slovenije’s existing systems, ensuring a smooth transition and immediate impact on operational performance. The solution will be used across shipment types – Letter items and smaller packages, parcel shipments, logistics shipments, express shipments and for additional activities like emptying of mailboxes and signing of documents.

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Taking Control of Parcel Delivery

Small ecommerce businesses are hugely reliant on the quality and timeliness of parcel delivery services to ensure customer satisfaction – and growing numbers are taking control of the process by bringing parcel labelling in house, as Jay Kim, Managing Director, BIXOLON Europe GmbH explains.

Delivery Imperative

Ecommerce companies have long recognised the importance of a robust, reliable delivery experience, from offering customers delivery choice to ensuring products arrive on time. New research, however, reveals just how damaging a poor delivery experience can be: almost two thirds (63%) of frequent shoppers in the UK will abandon an online retailer over a poor delivery experience. The situation is similar in France, where 53% of shoppers will abandon a retailer, dropping to 38% of German shoppers. Improving the shipping and delivery processes, therefore, has a very significant value. Yet from extended queues at Post Offices, to damaged barcodes and labels leading to parcels being returned, rather than arriving with the customer, many smaller businesses continue to struggle to achieve the level of delivery certainty required to support essential customer promises.

With Post Offices closing and the Royal Mail offering a parcel pick up service, many companies are reviewing delivery strategies and taking responsibility for their own parcel and post labelling.

Efficient and Green

Investment in technology such as label printers has, of course, always been an option, but traditional products had some limitations – such as the need to print several labels on one sheet of A4. The latest generation of linerless label printers is completely changing the experience for small businesses. These printers, which use a roll of sticky labels that require no backing, provide a new level of flexibility.

Labels are not pre-cut, allowing companies to print labels of any size. This means that all the information required – including barcodes, addresses and product safety information – can be included in a single label. Furthermore, linerless labels are far more robust, which means barcodes are safer from the damage caused by rain water, sunlight or scratches, leading for far greater delivery certainty.

In addition, linerless labels also support companies’ sustainability goals. The lack of plastic liner ensures businesses comply with the EU directive on packing and packaging waste. In addition, because labels are cut to size there is no wastage. And with the price of linerless labels dropping significantly in recent years, there is no additional cost associated with the green approach.

Post Office Improvements

Linerless label technology is also helping postal services to improve their delivery experiences. In Europe, postal workers are using mobile linerless printers for ‘you were out’ parcel delivery information. Rather than the scrawled paper notes that customers can struggle to decipher, a postal delivery person can print the time of delivery, location of parcel for collection and opening times on the label, which is then attached to a paper card and posted through the letterbox. The linerless technology ensures there is no plastic wastage that has to be carried – or dropped – making the process much easier and safer to manage.

In addition, this technology is being used to offer self-service access to services within Post Offices. Kiosks are becoming ever more popular, allowing people to pay for shipping and print their address labels in the Post Office – and reducing the pressure on queues. Critically, printer manufacturers are leveraging the vast amounts of data collected from diverse printer products to deliver the new levels of printer reliability that are essential in any self-service experience.

Ecommerce businesses increasingly need to offer flexible delivery options to entice customers to buy – and ensuring delivery promises are met is key to achieving repeat business. Whether through self-service kiosks or in-house printing, small businesses that embrace the chance to take control of the printing process, especially the use of robust and sustainable linerless labels, can achieve another level of vital delivery certainty to reinforce the end-to-end customer experience.

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