Greek Delivery Firm Digitizes Last-Mile Operations

Svuum, one of the fastest-growing last-mile delivery companies in Greece, has partnered with FarEye, a global last-mile platform, to digitize and optimize its operations. The result? A 50% reduction in operational costs, 95% first-attempt delivery rate, and 3 million successful orders in just four years. From control towers and route optimization to customer experience, this partnership showcases how Greek companies are leading with logistics innovation and operational excellence.

Established in 2021, Svuum has quickly become a major player in last-mile delivery in Greece. In just four years of operation, they have successfully delivered 3 million orders, with an impressive 95% first-attempt delivery rate. Through their commitment to fast, reliable, same-day, and next-day deliveries, paired with real-time tracking and exceptional customer support, they’ve positioned themselves as one of Greece’s most beloved brands – right up there with Acropolis, a wonder of the ancient world.

What is even more remarkable is that Svuum has managed to scale its business while reducing operational costs by 50%. During its early days, Svuum faced operational bottlenecks that hindered scalability and efficiency. Key challenges included limited system integrations, suboptimal route planning, and inefficiencies in driver and delivery management.

To sustain growth and elevate customer experience, Svuum sought a future-ready last-mile delivery solution — leading to its partnership with FarEye.

Transforming Last-Mile Operations

Nicolas Vassilakis, CEO of Svuum, emphasized the impact of this transformation: “Partnering with FarEye has been a game-changer. Their last-mile solutions have streamlined our operations, enhanced customer experiences, and enabled us to scale effectively. Together, we’re setting new benchmarks for last-mile logistics in Greece.”

FarEye’s advanced last-mile delivery platform has enabled Svuum to streamline operations, optimize resources, and enhance customer satisfaction:

• Seamless System Integrations – FarEye’s API-driven integrations allow Svuum to synchronize its in-house and merchant systems, ensuring real-time visibility, smooth data exchange, and workflow efficiency without operational disruptions.
• Digital Transformation of On-Ground Operations – FarEye has digitized Svuum’s logistics processes, leveraging GPS tracking, proof-of-delivery (POD) capture, and real-time driver location monitoring through its Driver Application.
• Control Tower Implementation – Svuum now has an integrated control tower, offering a centralized view of operations to proactively detect issues, mitigate risks, and drive continuous improvement.
• AI-Powered Route Optimization – By leveraging FarEye’s AI-driven route planning, Svuum has reduced operational costs by 50%, enhanced driver efficiency, and improved same-day and scheduled deliveries.
• Superior Customer Experience – With real-time order tracking, proactive updates, and a self-service customer portal, Svuum has reduced WISMO (Where Is My Order) inquiries by 60%, boosting overall customer satisfaction.

Driving Logistics Excellence in Greece

“Greece’s logistics spend is nearly double the global benchmark at 10% of GDP. Our partnership with Svuum proves that 3PLs can significantly enhance consumer satisfaction while optimizing costs,” said Suryansh Jalan, President, FarEye, highlighting the regional impact. With FarEye, Svuum is pioneering innovation in Greek last-mile logistics, demonstrating how technology-driven solutions can drive efficiency, cost-effectiveness, and customer delight in an evolving eCommerce landscape.

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FedEx Acquires RouteSmart Technologies

FedEx Corp. has announced that it has acquired RouteSmart Technologies, a provider of route optimization solutions with over 40 years of expertise, providing mission-critical technology to newspaper, postal & parcel, public works, utilities & field service, and waste collection organizations worldwide.

The combination of RouteSmart’s leading technology solutions with FedEx’s physical and data networks will enable one of the world’s largest express transportation providers to further drive efficiency across its own global operations, while also strengthening the company’s suite of technology solutions.

“This is yet another step on our journey to make supply chains smarter for everyone as we revolutionize logistics,” said Raj Subramaniam, President and Chief Executive Officer, FedEx Corporation. “Our physical network generates terabytes of data that contain invaluable insights about the global supply chain. Through this acquisition, we will use RouteSmart’s expertise and proven technology platform to accelerate the deployment of a common route optimization capability for FedEx operations that will enable our team members to work safer and smarter as they deliver superior service to our customers.”

The two companies expect a seamless integration as they build upon many years of collaboration. FedEx has been a long-standing customer of RouteSmart, using its Routing as a Service (RaaS) product in its ground operations for many years. RaaS serves as the backbone for the internal FedEx Route Optimization (FRO) tool, which the company is rolling out globally as part of its ongoing network transformation.

“We are excited to tighten our strategic relationship with FedEx as we further drive efficiency throughout FedEx’s global operations and accelerate our solutions for all clients we serve,” said Larry Levy, president, RouteSmart Technologies.

RouteSmart will continue to work with customers across a broad range of industries. Headquartered in Columbia, Maryland, RouteSmart will operate as a standalone entity under FedEx Dataworks, which is a direct subsidiary of Federal Express Corporation.

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AI in Transportation: the Future of Smart Logistics

Logistics is the backbone of global commerce, transporting all kinds of goods from manufacturers to consumers all over the world. With the explosion of e-commerce and changing expectations of consumers, there has never been more pressure or greater demand on the supply chain. To function in an increasingly complex world, logistics and transportation need more intelligent and more agile systems, say Oz Moving & Storage.

Artificial intelligence (AI) is revolutionizing each link in the supply chain, creating transportation solutions that are more efficient, more sustainable, and safer than ever. AI is fundamentally changing the landscape of transportation through automation, predictive analytics, and enhanced decision-making processes. Autonomous vehicles, powered by AI, are becoming increasingly common, promising to reduce human error and increase safety and efficiency.

AI can respond to changing conditions, automate tasks, make data-backed decisions, and predict the future, allowing teams to be proactive rather than reactive. By leveraging vast amounts of data, machine learning algorithms can detect patterns and make predictions with far greater accuracy than humans can alone. AI-powered fleet management systems can analyze data from sensors, cameras, databases, and GPS systems in real time to monitor driver behavior, offer recommendations, and detect potential hazards. What’s more, because machine learning is constantly taking in new information, it can adapt and improve over time. This is important, because the world we live in is constantly changing, and we need systems that can keep up.

Making Logistics Smarter with AI

There are some key ways AI can make logistics and transportation smarter:

Route optimization – Route optimization involves using AI algorithms to find the most efficient paths for vehicles to travel from one point to another, considering numerous variables such as traffic conditions, weather, road closures, and delivery windows. AI leverages historical data and real-time inputs to dynamically adjust routes, ensuring the fastest, safest, and most fuel-efficient journeys. This not only reduces delivery times and operational costs but also minimizes environmental impact by lowering emissions. In complex logistics operations, where multiple deliveries are made on a single trip, AI can sequence stops in an optimal order, further enhancing efficiency.

Predictive analytics – AI-driven predictive maintenance systems forecast potential vehicle breakdowns before they occur, minimizing downtime. Predictive analytics in transportation uses AI and machine learning to forecast future trends and events based on historical and real-time data. This can include predicting vehicle maintenance needs, optimizing inventory levels, forecasting demand for public transportation, and anticipating traffic patterns. By accurately predicting these aspects, companies can proactively manage their resources, reducing downtime and costs. For example, predictive maintenance can alert operators to the need for vehicle repairs before a breakdown occurs, significantly reducing unexpected delays and extending the lifespan of the trucks.

Self-driving trucks – Autonomous trucks are set to revolutionize the freight industry by offering safer, more efficient, and cost-effective solutions. Powered by AI, these self-driving trucks can operate without human intervention, navigating roads and obstacles using sensors, cameras, and complex algorithms. They’re designed to operate in various conditions, making long-haul freight transport safer by reducing accidents caused by driver fatigue. Autonomous trucks can also operate 24/7, increasing productivity. The integration of platooning technology, where trucks drive closely together at consistent speeds, further optimizes fuel efficiency and reduces emissions.

Data-driven decision-making – Data-driven decision-making in transportation leverages big data analytics to inform and optimize decisions across the supply chain. AI algorithms analyze vast amounts of data from diverse sources — including vehicle telematics, traffic reports, weather information, and more — to provide insights that human operators might not discern. Managed transportation services, by integrating AI, enhance overall supply chain efficiency through strategic planning and optimized route execution, complementing the data-driven decision-making process. For instance, logistics companies can use data analytics to understand patterns in demand, adjust their operations accordingly, and thus improve asset utilization and customer satisfaction.

Going Green: AI’s Role in Sustainable Transport

AI-powered logistics can help your fleet reach its sustainability goals. Route optimization doesn’t just make your operations faster and less expensive; it can also reduce wasted resources and increase fuel efficiency. This optimization minimizes unnecessary travel, reduces fuel consumption, and lowers greenhouse gas emissions. For fleets that include electric vehicles, AI can also optimize routes based on the availability of charging stations, ensuring that vehicles are charged in the most energy-efficient manner.

AI can predict demand and optimize load consolidation, ensuring that vehicles are fully utilized and reducing the number of trips needed to transport goods. This not only cuts down on fuel usage and emissions but also decreases wear and tear on vehicles, extending their lifespan and reducing the need for new vehicles and parts manufacturing.

Challenges and Opportunities in Smart Logistics

Despite its potential, the integration of AI into transportation faces several challenges. Privacy and security concerns, particularly related to data collection and processing, are paramount.
The demand for secure, AI-driven logistics solutions is spurring innovation in cybersecurity and data protection. In order to implement AI-driven solutions, transportation companies may need to update outdated technologies and invest in replacements for legacy systems. This transition can come with some upfront costs and a learning curve. AI and automation are poised to transform the jobs that transportation and logistics workers perform. As technology gets smarter, employees in this industry will need to learn new skills as their roles adapt to the changing landscape.

The Future: AI Solutions in Transportation

Looking forward, the role of AI in transportation is set to deepen, with emerging technologies offering even more sophisticated solutions. The development of AI-powered infrastructure, such as smart roads and IoT-enabled ports, will further enhance efficiency and safety. Additionally, as AI technologies mature, their integration with other cutting-edge technologies like blockchain and 5G is expected to unlock new possibilities for smart logistics.

AI works in the transportation and logistics sector by analyzing vast datasets to understand patterns, making predictive analyses, optimizing operations through intelligent algorithms, enabling autonomous decision-making, and continuously learning to improve system efficiency and reliability. The combination of these capabilities allows AI to address complex challenges in the industry.

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