Assist Solution for Real-Time Support for Remote Field Workers

Getac has announced the launch of Getac Assist, a fully rugged remote expert solution designed to support field-based workers and teams across the rugged industries with advanced capabilities in knowledge transfer, remote guidance, inspection, training, safety, and compliance.

With Getac Assist, remote workers can use the powerful new Getac Assist Camera to stream live video from the worksite, viewable securely via Getac’s purpose-built browser-based software platform. Subject Matter Experts (SMEs) around the world can then log into the platform to annotate videos and screenshots from the live stream in real-time, share documents, collaborate with other SMEs, and guide on-site workers through tricky procedures. Not only does this result in improved first-time fix rates, but it also helps reduce downtime, lower support costs, and increase overall operational efficiency across remote workforces.

The new Getac Assist Camera is lightweight and versatile. Unlike traditional remote assistance solutions that require headsets, it is designed to be body worn or mounted independently using a wide range of secure mounting options. Doing so provides a more stable video stream and also ensures the worker’s vision remains unobstructed for enhanced situational awareness and safety.

The Getac Assist Camera features both Wi-Fi and 4G LTE capabilities for seamlessly connectivity and boasts up to 10 hours of battery power per charge for long periods of uninterrupted operation. Like all Getac fully rugged devices, the Assist Camera is also designed to thrive in challenging work conditions. Featuring a temperature operating range of -20°C to +50°C/-4°F to +122°F, (with storage temperatures of -40°C to +71°C/-40°F to +1560F), it also meets IP67 and MIL-STD-810H standards and boasts six-feet drop resistance.

When connected to Getac’s purpose-built Assist software, remote workers can collaborate with SMEs as if they were standing next to them in the field. The secure browser-based platform makes communication quick and easy, with SMEs able to view live video, share documents and annotated screenshots, live chat with colleagues, record sessions and more. The platform also features object recognition and AI redaction, which can be used to automatically anonymise sensitive and/or personally identifiable information (PII), such as faces and vehicle license plates in videos and screenshots.

“Getac Assist sets a new benchmark for remote assistance solutions in rugged industries,” says Amanda Ward, EMEA Senior Director, Technology & Services at Getac. “Even in challenging work environments and adverse weather conditions, it enables field workers to seamlessly connect with SMEs around the world and get the assistance they need to achieve those all-important first-time fix rates. Doing so transforms both service call performance and customer satisfaction, providing a reliable advanced platform that adapts to the unique demands of rugged field operations.”

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New Semi-Rugged Laptop for Manufacturing and Automotive Professionals

 

New Rugged Tablet for Harsh Environments

A new powerful, fully rugged tablet has been specially developed to meet the requirements of transport and logistics. Innovative manufacturer of industrial IT and communication solutions, WEROCK Technologies GmbH, has announced the release of the Rocktab L110.

Whether in warehouses and logistics or in retail and gastronomy – user-friendly, powerful and flexibly deployable mobile computers are the prerequisite for smooth processes. With the release of the L110, the manufacturer is expanding its range to include a 10″ tablet for adverse working environments for precisely these requirements.

The tablet offers the possibility to use both a barcode scanner and an RFID reader simultaneously. The scan module scans all common 1D and 2D barcodes at high speed, while the RFID module can be used with a range of up to 3 meters. Active and passive vehicle mountings are available for the use of the tablet on vehicles.

Designed for maximum robustness, the Rocktab L110 can withstand even the most adverse environmental conditions. The MIL-STD-810G and IP65 certified tablet can be used reliably in ambient temperatures from -20°C to +60°C and can withstand falls from a height of up to 1.20 metres.

“More and more tablets are being used in industry and logistics, but they are often not designed for outdoor use and harsh environments,” says Markus Nicoleit, managing director of WEROCK. “The Rocktab L110 is ready for all requirements thanks to its convenient logistics functions and a bright display that can be read under sunlight,” Nicoleit continues.

Like all of the company’s products, the tablet’s carbon footprint, which is inevitably created during production and transport, is fully offset through WWF Gold Standard climate projects.

The Rocktab L110 is available immediately and can be purchased directly or through distribution partners. To expand the distribution network, interested system houses can contact WEROCK for partner registration. WEROCK offers its partners an exclusive premium service covering the entire range of services as well as competitive conditions. In addition to the L110, the company presented the Rocktab X550, a fully rugged notebook, in November.

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