Where AI Can Find its Place in SCM

Jag Lamba (pictured), CEO of Certa, writes about how AI can be beneficial to supply chain professionals and SCM (supply chain management).

While most of the coverage of the rise of artificial intelligence in the past year or so has been on generative models such as ChatGPT that can be used by the average person, the business world is no stranger to AI. It’s been used for years to streamline workflows, analyse data, and build predictive models that can steer organizations in the right direction.

But there’s no doubt that we’re in a moment where AI is growing in its applications and power faster than ever before — so we need to ask, can we use its latest iterations to make our jobs easier as supply chain managers? Given the supply chains that still bear scars from the rough going that started in 2020, anything that can reduce risk and improve managers’ ability to make smart strategic decisions is welcome. Let’s discuss a few ways that AI is showing up in the logistics toolbox.

AI lets you adapt to global market movements

In today’s unstable and rapidly changing economic and geopolitical landscape, supply chain managers are often saddled with the unenviable task of pivoting quickly as a result of some major event like a war or political turmoil. With how interconnected the world is, these disruptive events seem to be happening on a regular basis.

Fortunately, advances in AI make it possible for operations to sync with current market dynamics — with high levels of automation and minimal input from users. Something as simple as a business requirement document (BRD) inputted into an AI engine can spur the system to adapt workflows accordingly. Normally, these complex workflows would take a significant amount of time — especially when they change so rapidly — but AI has advanced in its language processing to the point where it can interpret documents like a BRD and use old workflows as a template to create new processes better suited to the moment.

AI can gather, parse, and visualize insightful data with simple queries

Thanks to the advancements in conversational AI, insights into the various data points gathered along the supply chain are a quick query away. Data visualizations can be generated with ease, and conversational AI lets you drill down into that data just by asking for certain filters or parameters to be applied. These systems also often provide a way to generate simple reports for sharing with stakeholders.

AI’s ability to predict market shifts by analysing historical data and patterns in the market alongside the context of what’s happening in the world right now can be a major competitive advantage. Supply chain managers equipped with access to these data insights can steer their organization’s efforts today into the right position for success tomorrow and beyond.

AI speeds up supplier compliance processes

When AI is plugged into historical data for partners and vendors, it can speed up the compliance process (and improve the odds of meeting regulatory standards) by making the information-gathering stage quick and easy. It can pull data from onboarding, email and chat conversations, and other sources to pre-fill in large portions of the forms required to meet various regulatory requirements. AI is responsive and dynamic by nature, so suppliers can work with the AI to fill in any missing information and verify what’s there. The onus for validation of such information falls to the supplier, so when AI is able to make that process quicker and easier for them, you’ll often see quicker turnarounds and fewer compliance oversights.

AI is a boon for sustainability initiatives

Sustainability is far more than a buzzword — in supply chain management circles, it’s a core tenet of operations. It’s responsible environmental stewardship, sure, but also a way to drive down costs and risks. AI can make it quick and easy for managers to get a birds’ eye view not only of their own company’s carbon footprint and sustainability initiatives, but also those of potential suppliers. This allows companies to make smarter decisions when it comes to choosing suppliers that will match their sustainability plans and not open them up to ESG-related risks.

AI isn’t done evolving — not even close. Though it’s been a useful tool for businesses for decades now, conversational AI and a focus on new implementations of the technology means we’re in an exciting time of innovation. Supply chain managers ignore AI at their own peril — smart and judicious use of the technology can help smooth out operations and give companies a competitive edge in the years to come.

Rewiring Supply Chains for Digital Age

At the height of the COVID-19 pandemic, organisations were forced to take bold steps to reconfigure their supply chains for the future, writes Nigel Pekenc (pictured), Specialist Partner, Operations and Performance Practice, and Anny Marcus, Associate at Kearney. With worldwide material shortages and logistics disruptions hindering operations across the globe, these shockwaves forced companies to rewire supply chains at short notice. The effect of this test is still being felt.

A return to the pre-pandemic status quo seems unlikely. The crisis revealed weaknesses in supply chains and can be better understood as a catalyst that forced organisations to make their networks more flexible and agile.

Yet, more than three years after the pandemic began, there is still an urgent need to address some of the challenges it raised and to reflect on long-term issues facing supply chains, such as geopolitical uncertainty and the effects of climate change. Meeting these challenges will require a ‘digital first’ approach and put pressure on organisations to start thinking about their supply chains through a ‘regenerative’ lens. This means looking at how their operations can contribute more to the world than they take, such as by embracing the principles of a circular economy.

The COVID-19 hangover

Today, many businesses are still struggling to predict demand after losing a steady baseline which traditionally helped them understand where and how supply chains were performing. Events in recent years, from the pandemic to geopolitical shocks, the economic slowdown in China and more, have highlighted pre-existing vulnerabilities and made forecasting progressively harder to set. As upstream material processors and downstream product assemblers struggle to set capacity and stock without a reliable history to base predictions on, the effects of sudden demand surges are amplified across the supply chain.

This ‘bullwhip pattern’ may have been measured in weeks before the pandemic, but economic constraints have moved these timescales back by months or even years. The result is that many companies are producing either too much or too little, with very few achieving the ‘Goldilocks’ optimum of the exact stock they need.

Long-standing geopolitical issues

Together with climate change and digitalisation, geopolitical changes are a driving force behind the rewiring of global value chains. Over the last few decades, countries such as China and India have had a cost advantage when it comes to manufacturing, resulting in a wave of deflation within the global economy. However, the normalisation of income levels worldwide is now prompting businesses to rethink where they base manufacturing and subsequent network reconfigurations.

Another contentious geopolitical element is the US’ gradual retreat from its role as the guarantor of international trade. As we move beyond the post-Bretton Woods norms of international trade, companies will need to adjust to the fact that supply chains are no longer based on free global trade assumptions and potentially adapt to a new, emerging world order. Tackling climate change and digitalisation

Climate change and digital transformation are two key priorities which are also driving the restructuring of global value chains.

The effects of climate change are already manifesting in wildfires, droughts, and other natural disasters. The volatility these natural disasters create produces shocks across supply chains, forcing organisations to manage the impact of climate variability on production and distribution processes. The renewed focus on reducing Scope 3 emissions will also drive many supply chain decisions in the medium and long term. This focus on sustainability stems from corporate targets, many of which have been set for 2030, as well as consumer demand for greater sustainability across the value chain.

In a similar vein, digitalisation has altered the building blocks of supply chains. With operations now integrated into a single platform and decisions optimised by computers, rather than people with spreadsheets – the dynamics of how supply chains operate are fundamentally different. It is still early doors, but large incumbents are contending with the challenge of quickly adapting legacy systems to a digital-first environment. On top of that, they’re now competing with new players who have already built supply chains from the bottom up, leapfrogging traditional industry leaders.

Working smarter, not harder

In light of these challenges, companies must find smarter ways to manage these risks. Considering a regenerative approach, alongside adopting digital solutions, will be critical to managing an intricate supply network. Organisations are now past the point of being resilient and need to consider themselves as inextricably interconnected with the societies and natural world in which they operate, and the value that they can add to this ‘ecosystem’.

For example, by optimising and even shortening supply chains, businesses will not only benefit from a faster process but will simultaneously minimise their carbon footprint. Such initiatives that enhance business efficiency while also reducing environmental and social impacts are the perfect example of a regenerative business model. According to our research, 45% of businesses are already operating a regenerative supply chain, and it is time that the rest followed suit.

Partnering with suppliers that hire from disadvantaged demographics in their local communities will also not simply provide a business with a necessary product, but will enable that company to ‘give back’ to areas that it invests in.

Digital solutions can also help businesses become more agile while seeking innovative and strategic approaches to navigate the complexities of the global marketplace. For example, technological advances can enable organisations to adopt a multi-shoring or bimodal supply chain. These strategies involve a main and redundant supply network. The main network would be a high-volume one located in higher-risk regions with lower labour costs, while the redundant network would be more complex, designed for lower volumes that still preserve key complexities and intellectual property. All these changes will be underpinned by data and leveraging it smartly will help companies stay ahead of the curve.

Dealing with a changing geopolitical environment, climate change, and digital transformation is both difficult and expensive to achieve, but the recipe for success will rely on using technology to do the bulk of the heavy lifting and adopting a regenerative approach to bolster the security and strength of a supply chain.

Setlog and Rhenus Join Forces

The software vendor Setlog has been part of the Rhenus Group since October 24th, 2023. Setlog was founded in 2001 by Guido Brackelsberg, Ralf Duester and Jakob Gielen and has since developed into one of the world’s leading software specialists for end-to-end supply chain management solutions.

The digitalization of the supply chain by Setlog is characterized by transparency, consistent data communication without media breaks and the replacement of manual processes. With the Setlog system OSCA, customers can network collaboratively with all partners along their supply chain. Integration via a central platform enables comprehensive communication and data exchange. Holistic control of the end-to-end supply chain is therefore guaranteed at anytime and anywhere.

Both companies already know each other through their collaboration within the non-profit organization Open Logistics Foundation. Setlog and Rhenus see the merger as an opportunity to further expand Setlog’s software solutions, market them worldwide and thus make them accessible to even more industries and customers. “We have always seen ourselves as a reliable partner in exploiting the full potential of our customers’ supply chain.

The merger with Rhenus immediately offers us another opportunity to respond to the constantly changing and increasingly complex requirements in logistics. The affinity of both companies and our complementary skills will therefore promote our growth in the long term,” says Ralf Duester, co-founder and board member of Setlog. He further describes the partnership as a strategic investment through which new solutions for customers can be developed and implemented together. There will be no change in day-to-day business for employees and customers, who primarily come from the Textile & Apparel and Fast-Moving Consumer Goods sectors. The software developer continues to operate independently under its own logo and with its own business. The neutrality of the company is fully maintained and is a prerequisite for further expansion of the business.

Through the partnership, both companies benefit from each other’s expertise. “As Rhenus, we can already look back on a long-standing and excellent partnership with Setlog. With Setlog, we as Rhenus add a missing component to our offering for our customers. The interlinking, complete transparency and control of the supply chain has become increasingly important in recent years, not least due to more volatile markets. We will continue to expand this together with Setlog. We rely on the neutrality of Setlog. This enables us to further develop the software in a flexible and agile manner, as well as to create additional added value for customer-oriented solutions,” says Tobias Koenig, Chief Commercial Officer at Rhenus. “By combining our know-how as a logistics service provider with Setlog’s expertise in state-of-the-art software technology, we can serve our customer bases even better, expand our range and offer new products.”

Setlog Holding is a provider of Supply Chain Management (SCM) solutions. The central product is the cloud-based software OSCA with the solutions Procurement, SRM, Global Logistics, CSR and Quality Control. OSCA, which stands for “Online Supply Chain Accelerator”, is used by more than 150 brands in the apparel, electronics, food, consumer goods and hardware sectors. With the help of OSCA, companies connect their supply chain partners, suppliers and service providers to optimally coordinate their supply chain and efficiently manage supply chains.
Setlog GmbH is a wholly owned subsidiary of Setlog Holding AG. The company was founded in 2001 and is today one of the leading providers of SCM software with over 40,000 users in 92 countries. The software house employs 60 people at its locations in Bochum (headquarters), Cologne and New York.

End-to-End Supply Chain Digitalization

Party City Holdings Inc. (PCHI), a global leader in the celebrations industry, has adopted TradeBeyond as its multi-enterprise supply chain platform. Party City will use TradeBeyond to improve operational efficiency across inventory management, end-to-end merchandising, and vendor compliance.

Prior to TradeBeyond, Party City grappled with manual processes revolving around emails and Excel. The company wanted a robust, integrated solution to manage its volumes of purchase orders. TradeBeyond’s CBX suite has already streamlined Party City’s vendor onboarding and purchase order management processes, while introducing critical path management tools and functionalities like e-signature and Work-in-Progress (WIP) tracking, which have already created significant efficiencies for the company.

“With TradeBeyond, we finally have one system to manage all data,” said Lorne Cytrynbaum, Party City’s Director of Sourcing and Product Operations. “In an era that demands agility and efficiency, the comprehensive suite eliminates redundancies and ensures smooth collaboration and communication between all stakeholders. We now have the foundation to continue to significantly optimize all of our supply chain operations.”

“Our vision has always been to empower businesses with innovative solutions tailored around their existing workflows,” said Michael Hung, CEO of TradeBeyond. “We’re excited to play such a critical role in Party City’s digital transformation as they harness the full capabilities of our platform. This collaboration underscores our commitment to supporting retailers as they navigate the complexities of the global supply chain.”

Party City went live with the first phase of the implementation on September 11th, 2023, just several months after partnering with TradeBeyond, and plans to roll out additional capabilities in the months to come. TradeBeyond’s tailored implementations allow clients to address their greatest needs first, allowing them to realize rapid efficiencies and cost-savings from the platform.

Optimize Compound, Workshop Vehicle Logistics

D’Ieteren Automotive, the official distributor of Volkswagen Group brands in Belgium, has selected INFORM, a global leader in optimization software, to provide a comprehensive solution for vehicle logistics and compound management. This collaboration aims to replace D’Ieteren’s former system with INFORM’s state-of-the-art software, enhancing efficiency and transparency across all vehicle logistics processes including Workshop and PDI.

With a market share of 22.5% and over 1.2 million vehicles on the road, D’Ieteren Automotive is a significant player in the Belgian automotive industry. The company manages a robust network of independent dealers across the country and offers a wide range of services, including maintenance, financing, leasing, and used vehicle sales.

The project’s goal is to implement INFORM’s software suite, designed specifically for the complexities of the vehicle logistics sector. The system, based on Artificial Intelligence and Operations Research, will cover yard and workshop operations at the compound in Kortenberg, near Bruxelles airport. It will provide comprehensive capabilities for optimized parking, real-time work order assignment as well as automatic workshop activity scheduling and efficient execution. All processes will be highly automized and improved by using the proven INFORM algorithms. With the new system and central data management in place, D’Ieteren Automotive will be able to control all its vehicle processes more efficiently at their compound.

“D’Ieteren Automotive is committed to providing fluid and sustainable mobility solutions to our customers,” said Christian Quaedpeerds, Automotive Logistics Manager for D’Ieteren Automotive. “By partnering with INFORM, we aim to leverage their expertise in digital decision-making and AI to enhance our vehicle logistics processes and additional services, ultimately delivering better service to our customers.”

The new system will offer a range of benefits, including higher punctuality, increased efficiency, shorter delivery and processing times, higher customer satisfaction, and future-proof company structures. The solution is expected to go live in 2024.

“We are excited to embark on this journey with D’Ieteren Automotive,” said Hartmut Haubrich, Director Vehicle Logistics at INFORM. “Our solution is designed to handle the complexities of the Vehicle Logistics industry, and we are confident that it will bring significant benefits to D’Ieteren Automotive. We look forward to driving the digitalization of their logistics processes and support D’Ieteren on their journey as the mobility provider for Belgium.”

This partnership marks another milestone in INFORM’s mission to supplement classic IT systems and increase the profitability and resilience of many companies. With over 1,000 software engineers, data analysts, and consultants supporting more than 1,000 customers worldwide, INFORM continues to lead the expansion of digital decision-making through AI applications in vehicle logistics and many other sectors.

New Supply Chain App Features

Log-hub is thrilled to announce the release of Log-hub 3.4. The update showcases significant enhancements to its platform and introduces two key features – Save in platform and Scenario comparison. Alongside these features, Log-hub introduces a new addition to its portfolio of supply chain analytics apps, a brand-new ‘Freight Matrix’ app.

As a supply chain technology innovator, Log-hub is dedicated to bringing transparency and optimization to supply chain operations for businesses worldwide, and this latest release reflects the company’s ongoing commitment to delivering cutting-edge solutions that empower organizations to thrive in today’s complex logistics landscape.

“We at Log-hub are dedicated to redefining how businesses manage their supply chains and Log-hub 3.4 represents a significant step toward achieving this mission. Our commitment to customer-centric innovation is reflected by features like ‘Save in Platform’ and ‘Scenario Comparison’ that facilitate more efficient and collaborative work and empower users with deeper insights. This update is largely inspired by our deep commitment to meeting our customers’ needs and actively listening to their feedback. And all with the aim to enable a superior decision-making.” – said Jan Sigmund, the Co-CEO of Log-hub.

Log-hub’s Save in Platform feature allows users to save their work directly within the platform. This feature streamlines workflow efficiency, reduces data loss, and enhances collaboration among supply chain professionals. Users can now seamlessly pick up where they left off, making supply chain planning more efficient and effective.

The game-changing Scenario Comparison feature is designed to provide users with deeper insights into their supply chain planning. With this functionality, users can compare multiple scenarios side by side, enabling better decision-making and scenario analysis. Log-hub users can now evaluate the impact of different strategies and make more informed choices to optimize their supply chain operations.

“The innovations in Log-hub 3.4 and the introduction of Freight Matrix are a testament to Log-hub’s dedication to staying at the forefront of supply chain technology. These advancements not only enhance the user experience but also enable logistics professionals to achieve unprecedented levels of efficiency and cost savings.” – said Alexander Sigmund the CTO of Log-hub.

The advanced algorithms of the Freight matrix app empower supply chain professionals to make smarter, data-driven decisions and will help users gain better control over their shipping operations, reduce inefficiencies, and enhance their overall supply chain performance.

Kinaxis Drives Digital Transformation for Volvo

Kinaxis (TSX: KXS), a global leader in supply chain management, is bringing its patented technique of concurrency to Volvo Cars, leading the Swedish-manufacturer’s supply chain operations into a new era of safety, innovation, and electrification – a ‘Digital Transformation’. The Kinaxis RapidResponse® platform will empower Volvo Cars’ supply chain professionals to make faster and more accurate decisions – even as the automotive industry continues to face uncertainty.

Kinaxis is trusted by top automotive brands and demonstrates a robust understanding of the unique pressures facing the industry through its solution offerings. The global shift to electric vehicles is a current industry focus, as companies need to balance the adoption of electric vehicles with regional sustainability policies. It is critical for automotive organizations to have end-to-end visibility to understand customer demand, maximize resource allocation, and minimize waste.

Digital Transformation

“We take pride in working with industry leaders like Volvo Cars and playing a role in their commitment to creating safe, innovative vehicles that strive to do better for the planet,” said Claire Rychlewski, executive vice president of global field sales at Kinaxis. “We’re excited to work together in helping them continue to deliver their premium customer experience.”

Kinaxis is a global leader in modern supply chain management. We serve supply chains and the people who manage them in service of humanity. Our software is trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. We combine our patented concurrency technique with a human-centered approach to AI to empower businesses of all sizes to orchestrate their end-to-end supply chain network, from multi-year strategic planning through down-to-the-second execution and last-mile delivery.

Webinar: Supply Chain Management

The latest Webinar from Logistics Business, brought to you by Kinaxis, is available to watch here free. Entitled “Supply Chain Management: Striking a Balance between Speed and Accuracy”, Editor Peter MacLeod talks to Matt Spooner, Industry Thought Leader at Kinaxis, about how with the right tools and expertise, businesses can optimise both supply chain agility and accuracy.

Bringing together the seemingly disparate worlds of cycling and supply chain management, Spooner provides insight and practical know-how. They talk about balancing supply chain accuracy and agility, learning, surprisingly, what this has in common with cycling.

The use of AI and data optimisation played a part in Spooner’s ‘ultra bike’ event – what was the importance of this and what were its limits?

Webinar: Supply Chain Management

Kinaxis is transitioning from supply chain planning to a supply chain management organisation business – what is supply chain management and what does it mean? Watch it now here.

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Webinar: Digital Transformation to Optimise Transport Operations

 

New Körber CFO of Supply Chain Software

Körber announces the promotion of Jason Russell, Executive Vice President Strategy & Corporate Development, to the position of Chief Financial Officer (CFO) for Körber Business Unit Supply Chain Software. This internal advancement reflects the company’s commitment to recognizing and nurturing talent from within its ranks, marking a significant milestone in Russell’s career journey with Körber.

Having joined Körber in June 2022 as Executive Vice President of Strategy & Corporate Development, Russell has consistently demonstrated a passion for excellence, a keen understanding of the industry and an unwavering dedication to the company’s mission. With a proven track record of driving success, he has played a pivotal role in shaping the organization’s strategies, bolstering operational efficiency and fostering a culture of innovation.

As the newly appointed CFO, Russell assumes a critical leadership role in charting the financial trajectory of Körber’s supply chain software business in a dynamic and ever-evolving market. Leveraging his deep understanding of the company’s values and operations, Russell will be instrumental in driving strategic financial planning, optimizing resource allocation and growth, and enhancing shareholder value.

Chad Collins, Chief Executive Officer Software of Körber Business Area Supply Chain, added, “Körber firmly believes in investing in its employees’ growth and development. It is a fundamental aspect of our ongoing success. The promotion of Jason Russell is a testament to the organization’s commitment to recognize talent from within. We foster a culture of loyalty and dedication among our workforce and remain committed to establishing a work environment that encourages employee growth and advancement.”

Russell said, “I am beyond excited to continue my journey here at Körber. While only being with the company for a short time, I’ve recognized the unique mission that drives Körber and its employees. Customer prioritization, strong culture and a passion for innovation contribute to our success as a company. Körber distinguishes itself in the industry by putting its core values ahead of all else, making this an ideal environment to work.”

Webinar: SCM – Striking a Balance between Speed & Accuracy

Live Webinar: SCM. Accuracy is important, but so is agility. The correct use of planning techniques allows us to have an accurate and agile plan.

Ever wondered what cycling and planning a supply chain have in common?

Register for our free webinar on August 23rd @ 2pm BST London time with Matt Spooner, Kinaxis and Peter MacLeod, Editor of Logistics Business Magazine. They will be discussing Supply Chain Management: Striking a Balance between Speed and Accuracy using example-based stories that will help you to understand what ‘striking the balance’ really means. Matt brings together his cycling and his supply chain experience to provide a compelling perspective in a way that you have never heard before.

Register Now here

Kinaxis delivers unparalleled supply chain agility and resilience to supply chains across the globe. We combine human intelligence with artificial intelligence and concurrency to help companies prepare for any future, monitor risks and opportunities and respond at the pace of change. Our industry-proven applications and extensible, cloud-based RapidResponse platform empowers supply chain professionals and business leaders to know sooner, act faster and remove waste so they can make the best decisions for their business, their customers and our planet.

Register today to learn about hot to achieve balance between speed and accuracy in the supply chain.

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