Global Logistics Shake-Up: Pentagon Joins JAS

Pentagon Freight Services has announced it is joining global logistics giant JAS Worldwide, marking a major milestone in the company’s 50-year journey as a specialist freight forwarder. The acquisition represents a strategic step forward for both organisations and is set to strengthen JAS’s capabilities across key industry verticals.

A New Chapter for Pentagon

The announcement, shared by Pentagon on 1 August 2025, confirms that the two companies have signed a Share Purchase Agreement (SPA). The transaction is expected to close later this year, subject to customary approvals and closing conditions.

For Pentagon, which operates more than 65 offices and employs over 1,200 staff globally, this move signals a new phase of growth. Known for its expertise in logistics solutions for the energy sector and beyond, Pentagon brings extensive experience in handling complex, project-based freight across demanding environments.

Strategic Alignment with JAS

Pentagon highlighted that the decision to join JAS was driven by shared values and a strong cultural fit. The company described JAS as an organisation with “a clear and ambitious growth strategy, coupled with a highly complementary global network.” The acquisition is expected to provide expanded opportunities for both employees and customers.

In the official statement, Pentagon noted:

“This exciting development will allow us to further enhance our service offerings, broaden our global reach, and provide our clients with even more innovative and efficient logistics solutions.”

Focus on Continuity and Opportunity

The leadership at Pentagon reassured staff and customers that it will remain “business as usual” in the short term, with no immediate changes to operations or service levels. The company also emphasized its commitment to continuity, while looking ahead to the long-term advantages that the integration will bring.

Pentagon concluded the announcement by thanking its team, customers, and partners for their continued support and said it was “excited for the journey ahead.”

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Superior Shopping Experience with Supply Chain Optimisation

ASOS, a global fashion destination, has announced a collaboration with Celonis to optimise supply chain operations. Through the Celonis Process Intelligence platform, ASOS is connecting its end-to-end supply chain to provide full visibility, transparency and accountability, enabling reductions in process variation, increasing speed to market, and improving the customer experience.

“ASOS is a prime example of how leading retailers can use Process Intelligence to transform their operations,” said Rupal Karia, General Manager for UKI and MEA at Celonis. “With Celonis, ASOS gets unprecedented visibility into its end-to-end supply chain and can identify and act upon opportunities for improvement in real-time. Together, we’re unlocking the full potential of ASOS’ supply chain to deliver faster, smarter, and more efficient operations at scale.”

Transforming ASOS’ Supply Chain and Driving “Speed to Customer” with a Process-first  Approach

As a leading online fashion retailer, ASOS operates in a highly dynamic and competitive market where speed to customer is a critical differentiator. Leveraging the Celonis Process Intelligence platform and its game-changing object-centric process mining (OCPM) technology, ASOS can connect its product, inbound supply chain, logistics and outbound delivery & returns teams, providing a holistic, real-time view of the full supply chain process—from purchase order to putaway to products on the doorstep. This enables ASOS to gain actionable insights into key supply chain performance metrics, which will help drive faster, more reliable order fulfillment​.

“With Celonis, we’ve connected our entire supply chain—from intake and inbound to outbound and returns—enabling teams to break down silos, streamline processes, cut costs, and deliver the latest trends to customers faster,” said Laurence Moore, Head of Strategic Projects, Supply Chain at ASOS.

A Vision for the Future: Scaling Process Intelligence across ASOS

As part of its long-term digital transformation strategy, ASOS is exploring ways to expand Celonis across multiple business functions, including Purchase-to-Pay, Order Management, IT Service Management, and Warehouse Management​. With real-time process monitoring, ASOS can further enhance efficiency, reduce costs, and continue delivering an outstanding customer experience.

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Google’s Logistics Partner of the Year Announced

Manhattan Associates Inc has received ​the 2025 ​Google Cloud Partner of the Year Award for Supply Chain and Logistics. This prestigious award highlights Manhattan’s role as a​n​ innovator within the Google Cloud ecosystem, its commitment to driving customer success, and its pioneering application of Agentic AI and Generative AI (GenAI) within the Manhattan Active® Suite over the past year.

“Google Cloud’s Partner Awards recognize partners who have created outsized value for customers through the delivery of innovative solutions and a high level of expertise,” said Kevin Ichhpurani, President, Global Partner Ecosystem, Google Cloud. “We’re proud to announce Manhattan Associates as a 2025 Google Cloud Partner Award winner and celebrate their impact enabling customer success over the past year.”

“We are honored to be recognized as Google Cloud’s 2025 ​Business Applications Partner of the Year Award for Supply Chain and Logistics​,” said Sanjeev Siotia, executive vice president and CTO, Manhattan Associates. “This award is a testament to the deep collaboration between Manhattan and Google Cloud, as we work together to bring cutting-edge cloud infrastructure, data analytics, Agentic AI and GenAI capabilities to our joint customers. We look forward to continuing this partnership and driving the future of resilient, AI-driven supply chains and omnichannel commerce.”

At the core of Manhattan’s AI-powered innovations is Manhattan Active® Assist; an intelligent, contextual GenAI assistant designed to transform how users interact with the Manhattan Active solutions. Included with all Manhattan Active subscriptions, Manhattan Assist provides a natural language summary of how applications are currently configured and gives instant, accurate responses to questions about product functionality, API structures and more, across multiple personas, roles, and functions.

Manhattan Active® Maven is the company’s Agentic AI offering – an AI powered agent infused with order, payment, store location, and product availability information to deliver personalized, contextual customer service, akin to those delivered by human agents. Built on an Agentic AI platform and Google Gemini models​, Manhattan Active Maven is easy to implement and embeds seamlessly with websites and mobile applications, deflecting customer service inquiries, while boosting customer satisfaction and loyalty.

“Manhattan Active Assist and Manhattan Active Maven showcase the real-world power of AI in supply chain and logistics, driving unprecedented levels of personalization, productivity, and cost-savings. Manhattan’s continued partnership with Google Cloud enables us to deliver scalable, resilient and innovative solutions that address the complex challenges of modern supply chain networks,” Siotia finished.

Recently, Manhattan and Google Cloud collaborated on the second edition of the Unified Commerce Benchmark—the industry’s only analysis of unified commerce in specialty retail based on real-world purchases, returns, and customer interactions across digital and physical channels.  The 2025 edition revealed the common attributes of the most successful retailers, tangible retail best practices, and key opportunities to enhance customer value through modernized operations.

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Supply chain fraud – the dangers of extended credit

Fraudulent strategies can prove extremely profitable to the international criminal fraternity and the global supply chain is typically low risk due to the remote nature of the actual physical theft of goods. The TT Club regularly highlights the risks of theft through fraudulent documents, mandate fraud, fraudulent truckers, and trucking companies presenting themselves to collect cargo and more recently fraudulent freight forwarders or brokers.

Now the insurer is drawing attention to another type of fraud prevalent over the last twelve months; that of credit fraud. TT’s Logistics Risk Manager Josh Finch comments, “Credit fraud is an exposure to all in the global supply chain and a danger that ought to be considered through the risk management structure of every business. This is primarily a financial risk as operators are left with freight costs that can’t be collected. The losses as a result of such fraud can escalate quickly.”

The methodologies of criminals may vary but they all prey on the priority of all operators to maximise revenue in a highly competitive commercial environment. A brief example can help illustrate the dangers.  Finch explains, “A new customer approaches with a single shipment, typically to transport internationally, for instance from Bangladesh to Spain. The ocean shipment will be completed by road at source and destination.  There is a suggestion this could be the start of a potentially large and lucrative contract.   A rate is agreed and a 60-day credit facility arranged. On completion of the shipment the freight account is settled within the agreed 60 days.”

What follows, from the operator’s point of view seems favourable, as four more consignments of clothing are booked on similar terms to the first. Then the ‘sting’ is put in place as these consignments become urgent and must be sent by air.  Several more air freight shipments occur regularly over a three-week period.  All successfully delivered.

However after that, communications to the customer go unanswered; the 60-day credit period expires, and the freight account goes unsettled. The operator is left with significant carrier costs and no revenue.

TT urges operators to engage in extensive due diligence when advancing credit to new customers and points to advice from the British International Freight Association (BIFA).  Based on the unfortunate experiences of a number of its members, BIFA highlights some similar characteristics shared by this type of fraudulent ‘customers’ :

  • Customer wants only airfreight handled
  • No customs clearance or delivery at destination required
  • Completely new contacts, never previously engaged with operator
  • Large volumes of cargo involved
  • Customer accepts the quote without negotiation
  • No record of customer ever importing or exporting previously on the UK’s HMRC Traders website

Concluding Finch emphasises, “Undoubtedly the best course is to withhold extended credit such as 60 days until a trusting relationship has been established with a customer. If commercial necessities dictate offering a more immediate credit facility then careful due diligence is vital. It is wise to maintain that primary risk management revolves around knowledge of your customer at all levels including regulatory compliance, safety, and security.”

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Industry Urges Supply Chain Resilience After Heathrow Closure

The recent closure of Heathrow Airport has sparked renewed urgency around resilience and supply chain risk management, prompting organisations to take a hard look at just how dependent they are on single transportation hubs. In an era where resilience is no longer optional, the disruption underscored how even a brief shutdown at a major logistics node can ripple across global networks—halting the movement of goods, delaying critical shipments, and challenging operational continuity.

More than ever, businesses are reassessing the structure, resilience and vulnerabilities of their supply chains. Heathrow, as a vital gateway for international freight and passenger traffic, has once again highlighted the dangers of over-concentration. The message is clear: without diversified routing, flexible infrastructure, and real-time visibility, supply chains remain one disruption away from gridlock.

Heiko Schwarz, Global Supply Chain Risk Advisor at Sphera, commented:

“While there are still many open questions surrounding the fire itself and how its impacts were so severe, from a supply chain perspective, this disruption should serve as a real-world stress test. Once the dust settles, businesses will be looking at how reliant they are on singular critical infrastructure hubs, whether it’s Heathrow, LAX, or Doha. No one can predict these kinds of events, but they can prepare what their response would look like.

“Whether it’s this fire, the Icelandic ash cloud in 2010, or the Suez Canal blockage in 2021, these incidents underscore the need for end-to-end visibility, scenario planning, and supply chain diversification. Organizations that understand the interconnected nature of their supply chains, maintain viable alternative routes, and invest in resilience will be far better placed to keep operations running when the unexpected strikes.”

From our perspective as a logistics business, the disruption hit close to home. After visiting Chicago for ProMAT 2025, our colleague Ian Wright joined many travellers stranded following cancellation to all Heathrow-bound flights – just one example of how a localised infrastructure failure can ripple across global routes.

As we reported last week, the fire at a nearby power station caused a major outage, forcing Heathrow to cancel all flights and remain shut until midnight. While the passenger impact was widely covered, we highlighted that the real and lasting implications for UK supply chains were largely overlooked in mainstream reporting.

This incident is a clear reminder that supply chain resilience can’t remain theoretical. Businesses must invest in contingency planning, alternative routing, and real-time visibility to protect operations against these increasingly frequent disruptions.

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DHL’s Transformative Approach to Supply Chain Strategy

DHL Global Forwarding, the ocean and air freight division of DHL Group, has published a white paper on the topic “China Plus X: The New Global Supply Chain”. The document highlights the growing importance of multi-shoring strategies that go beyond the classic “China Plus 1” philosophy and focuses on diversifying production and supplier locations in several countries. The aim is to enable companies to safeguard their supply chains against global disruptions and to strengthen their operational flexibility.

In recent years, geopolitical tensions, trade barriers and events such as the COVID-19 pandemic have highlighted how fragile supply chains can be. The white paper discusses various countries in South East Asia, Southern and Eastern Europe as well as Middle East and South America as strategic alternatives and additions to China, as they offer both infrastructural investment and increasingly trade-friendly regulatory environments.

“The future of global supply chains lies in a flexible, sustainable and diversified structure designed for resilience. DHL Global Forwarding supports companies with a unique global network and local expertise to successfully shape this transformation. With our extensive portfolio of logistics and transportation solutions, we provide customers with the tools they need to realize their Plus X strategy and to focus on long-term stability”, states Niki Frank, CEO DHL Global Forwarding Asia Pacific.

Five essential factors for the successful implementation of Plus X

The white paper outlines five essential criteria which play a crucial role in the selection of suitable production and supply chain locations. A robust transportation infrastructure is paramount, as it encompasses the capacity, quality, and transit times essential for efficient logistics. Countries like Vietnam and Mexico are making significant investments in their transportation networks, which serve as the backbone of their supply chains. Alongside this, a comprehensive analysis of the cost structure is vital; this includes evaluating logistics expenses, labor costs, and the overall return on investment (ROI) associated with relocating production to a specific country. Additionally, the quality of a country’s infrastructure—both digital and physical—plays a crucial role in this assessment. This includes broadband capacity, transportation facilities, and anticipated developments such as new airports and rail lines that will support alternative sourcing strategies. The availability of a skilled workforce is another significant consideration, particularly as countries like India invest in education to prepare their labor force for emerging industries, such as semiconductors. Finally, understanding the regulatory environment is essential. This encompasses taxes, customs, tariffs, and participation in trade agreements, which can significantly impact operational efficiencies and costs. Emerging Plus X countries are actively seeking to establish favorable trade agreements and offer with that increasingly trade-friendly environments to attract foreign investment. In this context, a long-term commitment to these locations is crucial, as establishing a diversified production base often requires substantial upfront investments.

A strong partner for complex supply chains

DHL Global Forwarding offers a comprehensive portfolio of services that help companies to make their supply chains not only efficient, but also future-proof. These include multimodal transportation solutions that combine the advantages of different modes of transport. For example, companies can reduce costs and optimize delivery times by combining ocean and air freight.

In addition, DHL Global Forwarding provides specialized consulting services to help companies analyze and plan their Plus X strategies. This includes the evaluation of transport capacities in potential destination countries, the analysis of regulatory requirements and the optimization of warehouse and distribution networks. Thanks to a global network in over 220 countries and territories and teams with local expertise, DHL can develop customized solutions tailored to the individual needs of companies.

Another highlight is DHL Global Forwarding’s ability to use innovative technologies to improve transparency and efficiency. Through digital platforms such as myDHLi, customers gain real-time insights into their supply chains, seamlessly track shipments and manage processes more efficiently. This combination of technology and expertise makes DHL an indispensable partner for companies looking to diversify their supply chains while making them more resilient.

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Logistics At Every Turn, Live

As logistics partner of the McLaren Formula 1 Team, DP World recently held an exclusive event for its customers and stakeholders at the McLaren Technology Centre in Woking. Under the banner of ‘At Every Turn Live’, the conference featured a stellar line-up of speakers from the worlds of F1 and logistics, and discussed a wide range of topics including the implications for global trade of the US Election, the impact of AI on transport and logistics, supply chain resilience, and how adopting a ‘pit stop mentality’ can help businesses can take strategic pauses to reset and go again in unpredictable times.

The event, which was compered by Nicki Shields, well-known to motorsport fans as the presenter for Formula E’s TV coverage, got underway with opening remarks from Beat Simon, DP World Group Chief Operating Officer for Logistics, followed by an enlightening conversation between Beat and Andrea Stella, Team Principal of McLaren F1 Team.

Beat believes the synergy between DP World and McLaren lies in an aspiration to propel and to be leading, as well aspassion and precision. “If you look at what happens in F1 or logistics, it’s about things having to work and an entire team working together to make things happen.”

The pair then handed over to innovation guru Dr Chris Brauer, who walked the captivated audience through how AI is shaping today’s business landscape. “It’s a time when collaborations between humans and technology will reshape the world in ways we can only begin to imagine.” He described AI as “one of the most remarkable innovations in the history of civilisation,” going on to highlight areas where it can play a significant role, such as sustainability, and used an example of how the NHS has used AI to optimise its supply chain for short-life blood products, helping to reduce waste, overstocking and guaranteeing supply.

Independent Trade Economist Dr. Rebecca Harding then took the audience on an interactive journey, encouraging them to participate in real-time decision-making as a means to illustrate how global challenges are affecting today’s business landscape and how these may be overcome. With a focus on maritime trade, she workshopped a scenario using real-world examples of the threats supply chains are coming under and concluded with the line: “This was not fiction. Everything we have seen and said today is actually happening.”

Pit Stop Mentality

Peter MacLeod, Editor of Logistics Business Magazine, hosted a panel of three under the ‘Pit Stop Mentality’ title, featuring retail and consumer trends guru Mary Portas, OBE, economist John Ferguson and Hans van der Eijk, Senior Vice President Sales & Account Management Contract Logistics at DP World Europe. The discussion focused on the evolution of logistics and retail, emphasising the shift from physical stores to online efficiency and the impact of COVID-19 on consumer behaviour. Key points included the rise of “beautiful businesses” which prioritise societal roles, the importance of community connection, and the shift from just-in-time to just-in-case inventory management. The conversation also highlighted the significance of sustainability, with businesses integrating recycling and local sourcing.

Additionally, this session touched on the psychological aspects of staying ahead, drawing parallels between motorsport and business leadership, emphasising resilience, motivation, and decision-making under pressure.

Interviewed by BBC chief presenter Maryam Moshiri as part of another panel under the heading ‘Global Race, Global Reach’, Beat Simon summed up DP World’s view on a changing geopolitical landscape by saying logistics is like water: “We are always looking for the easiest way to flow.” Addressing supply chain visibility, he described eloquently how the term can now be applied all the way down to SKU level, giving freight forwarders unprecedented knowledge of the status of a particular shipment. In today’s geopolitical landscape, building resilient supply chains may imply additional costs. Scenario planning is key in planning ahead, remaining agile and ensuring competitiveness.

Cyber Attack Protection

Sir John Sawers, former chief of the UK Secret Intelligence Service MI6, talked about cybercrime, expressing surprise at how the fear of 10 years ago – of some kind of digital Armageddon – has not happened, but that the threat has instead moved into the world of denial of service attacks of businesses, many of which are happy to pay a ransom rather than risk business disruption. His experience of global affairs led to a fascinating look at how countries are putting mechanisms in place to prevent similar attacks affecting governmental systems.

Matthew Griffin, a leading futurist, said the proceeds from digital/cyber crime is generating revenues of $1.2 trillion, growing at 125% each year. “As we see the levels of cybercrime increase dramatically, your cyber budgets will increase by two-to-three per cent each year.” He described how GPT4 agents have been used to hack into 53% of military systems within two minutes, and how autonomous, adaptable, multi-sensory smart cyber defence systems are now being developed in an attempt to counter this threat.

Sir John said businesses should prepare for events they may not have thought about before, and to consider how they are going to survive if a crucial supply line is threatened. Beat Simon agreed, adding: “Plan for the unexpected.”

Beat Simon welcomed the fact that DP Word’s customers are starting to take climate change very seriously, citing events such as the reduction in capacity of the Panama Canal as a very obvious impact of the crisis, but Sir John said a reversal of US policy may threaten global targets set by the Paris Agreement. Griffin, responding to a question from the audience about the cost of sustainability, said the ultimate target for a business is to be sustainable as well as offering products at a competitive cost. With growing energy costs, this seems challenging at first sight, but renewable energy costs are decreasing, and nearshoring can both cut transport costs and reduce carbon consumption. Taking fast fashion as an example, referencing Mary Portas’ earlier contribution, he cited lab-grown cotton as a way to make this consumer habit more sustainable.

Lessons from McLaren

Formula 1 fans in the audience had plenty of content to keep them engaged; as well as a tour of the McLaren F1 Team factory and a close-up look at some of the brand’s most iconic racing machinery, Zak Brown, CEO of McLaren Racing addressed the audience alongside two-time F1 World Champion Mika Häkkinen. The pair covered considerable ground, dating from their starts in motorsport as young boys all the way up to the latest Grand Prix. Häkkinen spoke passionately about his recovery from a potentially career-ending injury, and the resilience he showed to get back behind the wheel. He also talked about the mentality of going seven years before his first F1 victory, and how he fine-tuned his life – his routines and close team – to achieve his ultimate goals.

Brown’s insight was fascinating, particularly when discussing real-time decision-making and how clear commands and predetermined responsibilities – whilst also allowing space for individual decisions – has helped bring his team back up to championship leaders.

Summarising the day, Rashid Abdulla, CEO and Managing Director, Europe, DP World, said: “It is truly inspiring to be here at the McLaren Technology Centre. The day has been incredibly insightful, with contributions from panellists representing diverse backgrounds, industries, and perspectives. What stands out from McLaren’s example is that while any company can have the best vision and strategy, it is clarity that drives true engagement.

“At DP World, our goal is to build a strong and sustainable business model that delivers value to our customers while ultimately enabling consumers to access better products at lower costs. Events like this are crucial for fostering collaboration and driving innovative solutions for our industry.”

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Red Sea Disruption Continues to Effect Shipping

The Red Sea shipping crisis has hit headlines again recently, following a series of Houthi attacks on the 163,759-deadweight tonnage M/V Sounion tanker. 

Occurring late in the summer, the attack and subsequent disruption of shipping operations in the Red Sea has the potential to have more of an economic impact across the globe at a time when retailers are doubling down in the run-up to Christmas.

Understanding how much the red sea disruption has already affected shipping 

There was estimated to have been 21,344 ships which crossed the Red Sea during 2023. This works out at around 59 ships using the shipping route each day, with these making up 12 per cent of global trade throughout that year.

However, defence and security think tank the Royal United Services Institute reports that just 905 cargo-carrying vessels sailed in the Red Sea in July 2024 – which is about 30 ships per day.

This is just one startling fact about the impact that the Red Sea tensions has had on the shipping industry. Integrated container logistics and supply chain services specialist Maersk has stated that the crisis has resulted in the following challenges:

  • Cargo travel distances has increased by an average of nine per cent, due to vessels needing to go around Africa via the Cape of Good Hope to avoid the Red Sea route. This has resulted in a rise in transit times, as well as more ships being required to transport the same amount of cargo.
  • Due to increased transit times and additional ships being needed, this has also caused the number of vessels being available to transport cargo to reduce considerably.
  • Another knock-on effect of ships taking a longer route to avoid the Red Sea route is that both carriers and businesses are subjected to increased costs.These costs are to cover the additional time, fuel and resources required to complete an extended journey.

The Insights Unit of the British Chambers of Commerce has also shed light on how the Red Sea disruption has impacted businesses across the UK. According to their research, over 55 per cent of UK exporters believe they’d been impacted by the crisis. More than 53 per cent of business-to-consumer service firms and manufacturers felt the same way.

Firms surveyed pointed out that they’ve noticed increased costs – some have seen rises of 300 per cent for container hire, for example – as well as logistical delays, whereby up to three or four weeks have been added to delivery times.

Andrew Thompson, the Chief Executive Officer of the Cleveland Group & Cleveland Containers, commented on the disruption experienced earlier this year by saying: “It’s difficult to ignore the ongoing impact of the Red Sea crisis on our shipping operations.

“In response to these terrible ongoing attacks, shipping lines are understandably acting on their heightened security concerns and are continuing to reroute as a precautionary measure. We are anticipating a 2-3 week delay in container deliveries into the UK, which creates a knock-on effect for our customers.”

Ways that retailers can reduce delays in the lead up to Christmas

Insights by INVERTO, which is the specialist supply chain management arm of the Boston Consulting Group, has suggested that retailers across the UK have already had to alter their procurement strategies significantly in the lead up to the Christmas trading period.

INVERTO’s Principal Patrick Lepperhoff commented: “The prolonged impact of Red Sea disruptions is having knock-on effects across supply chains. Usually, the summer is a quiet time for shipping and warehousing. However, at present, the shipping industry is remarkably busy, as the complex process of getting shops stocked for the key Christmas period is moved forward by two months.

“This has put pressure on the retailers themselves as they take in more stock early, for which they may not have warehouse space. Instead, retailers will need to seek short-term storage back-up space, which can be very costly.”

Block-space agreements, whereby retailers and carriers can negotiate a price for a fixed weight or volume of cargo in the future, has been recommended by INVERTO to ensure retailers have absolute clarity on available stock and upfront costs.

The company also advises retailers to:

1.      Set up a logistics taskforce, which will work to monitor freight rates and lead times with the aim of optimising costs.

2.      Look into AI solutions, which can analyse real-time rate fluctuations and conditions to identify optimal shipping routes.

3.      Strike up stronger relationships between suppliers and procurement, with the aim of looking into options for nearshoring so that supply chains become more resilient to risks in the future.

Maersk has echoed these recommendations, stating that businesses should invest more in data analytics and build solid partnerships in the supply chain sphere when learning from the Red Sea disruption.

They also advise retailers to look into supply chain diversification, as a business having numerous material suppliers covering various regions can help them to reduce the impact felt on any supply chain disruptions.

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Packfleet and Who Gives A Crap ship over 9m rolls

All-electric courier Packfleet and Who Gives A Crap have ended crappy deliveries for Londoners, with over nine million toilet rolls delivered across the capital. 

It’s not just customers that are benefitting, it’s the planet too, with the brand saving approximately 54,500kg of carbon emissions thanks to Packfleet’s ultra-efficient, all-electric fleet.

These figures will only continue to increase, with Packfleet on course to ship over 10 million rolls by the end of 2024.

From working with Packfleet alone, Who Gives A Crap is set to reduce the total carbon emitted by its UK-EU region by 0.6%.

To mark the new partnership, the Who Gives A Crap team recently became Packfleet delivery drivers for the day – bringing ‘random acts of crappiness’ directly to customers’ doorsteps.

Londoners were treated to free cupcakes alongside their toilet roll, with furry friends being offered branded dog biscuits.

As a result of the partnership, Who Gives A Crap has seen a 25% drop in customer queries on the whereabouts of their orders, thanks to the introduction of Packfleet’s transparent, user-friendly recipient experience.

Packfleet’s delivery failure rate is 10x less than traditional couriers, resulting in over 98% of Who Gives A Crap customers receiving their bog roll on time – an over 4% improvement on the UK industry average – cutting down on resource-intensive redeliveries.

The two B Corp certified brands teamed up in October 2023, and have been disrupting their respective sectors together ever since.

Tristan Thomas, CEO of Packfleet, said: “We’ve achieved a lot in the short time Packfleet has been working with Who Gives A Crap, with both customers and the environment seeing the upshot. 

“Our close relationship with the Who Gives A Crap team has allowed us to do some amazing work, including letting them experience what it’s like to be a Packfleet driver first hand. 

“Whilst we can’t promise to deliver toilet rolls directly to the bathroom door, we are confident we can maintain the high standard we’ve achieved and continue to put a stop to crappy deliveries.” 

Phillipa Taylor, Head of European Supply Chain at Who Gives A Crap, added: “We chose to work with Packfleet due to their carbon neutral deliveries, tech platform and customer focus.

“Deliver and Delight is one of our core values at Who Gives A Crap. Packfleet have consistently lived up to this, with reliable and excellent service, week in, week out – driving down our customer tickets. 

“The Packfleet team continually comes to the table with proactive ideas and opportunities on how we can further improve our customer experience. 

“Surprising our customers on delivery day was a real highlight for us. We couldn’t have done this without Packfleet’s trust and cooperation. They have been great to work with and have enabled us to get closer to our customer experience. Thank you, Packfleet.”

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Decarbonising European Supply Chains with Intermodal Solutions

Railways have long been a reliable mode of transporting goods. However, in recent years, road transport has taken the lead, offering faster and more flexible delivery options. Now, with decarbonisation goals in focus, rail is making a comeback as a powerful solution for reducing emissions.

Intermodal solutions, especially rail transport, have proven effective in reducing emissions. When powered by green energy sources, rail can significantly cut emissions by up to 65%1. Thanks to the long distances covered by a single train, equivalent to 20–30 fully loaded trailers, the railway network offers a safe, sustainable, and efficient way to transport goods for long distances across Europe.

High-value goods on trains

With supply chains accounting for a large portion of companies’ overall emissions, up to 90% in some cases 2, shifting a significant portion of transport to rail can greatly impact carbon footprints. One example is a leading cosmetics company that decided to move up to 80% of its high-value goods transport to the railway network. By transporting up to 1500 fully loaded trailers, only in 2022, the company achieved a significant 80% reduction3 in emissions compared to traditional road transport.

“We knew the company wanted to make significant strides in reducing emissions, so we explored possible solutions together, analyzing all available alternatives. Thanks to our extensive network and minimal changes to operations, we utilized rail transport effectively. Paired with our broad trucking network, from and to terminals, we have delivered a large volume of goods most conveniently and sustainably,” says Larisa Senkevičienė, Intermodal Business Development Manager from Girteka, the company securing the deliveries.

This case, as the majority of the loads were transported via railway, required precise coordination with the customer to plan both loading and unloading. Time slots were established to align with production and delivery schedules, knowing the need for smooth transitions between rail and road. Internally, planning teams collaborated with the customer to manage every step, adjusting resources to fit the rail transport requirements. This co-creation approach optimized logistics, allowing for on-time deliveries with minimal delays.

Combination of sustainable solutions

Though the railway network has its limitations, when combined with alternative fuels like HVO100 or battery-electric vehicles (BEVs), emission reductions can reach up to 100%, while using clean green energy. Another example from the food and beverages sector involved optimizing both the start and end of the transport process to reduce emissions. Due to network limitations, the company opted for a combined transport method, using both the railway network and HVO-fueled trucks for delivery to and from train terminals. The results were impressive.

“We had to approach this differently, as the entire supply chain couldn’t be covered solely by intermodal transport. However, with our trucks being compatible with alternative fuels like HVO, we used this option to handle the transport to and from the railway terminal. The outcome? A 90% reduction4 in emissions, which can be easily reported,” explains Senkevičienė.

Measuring Impact through Data

Reporting and data collection are crucial for evaluating the efficiency and real impact of sustainable solutions. The goal is simple: reduce emissions as much as possible without compromising the timing or stability of supply chains.

“Monitoring and data are essential for us, therefore we provide the option to oversee the full cargo journey, and our calculations of reduced emissions from chosen sustainable transport solution, customer can receive a comprehensive report on the exact number of kg of CO2 reduction. In a time of data approach and ESG reporting soon in place, this value information is additional benefit customer receive,” – emphasizes Senkevičienė.

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