warehouse automation technology Archives

Podcast: Enhancing Customer Experience by System-Driven Fulfilment

Posted on 9 July, 202424 July, 2025 by Keith McKinley

Enhancing Customer Experience Through System-Driven Fulfilment is the latest episode of our Podcast service, ‘Logistics Business Conversations’. It is now available to listen to on Spotify, Acast, Apple Podcasts, Amazon Audible and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Peter MacLeod speaks with Smitha Raphael, Chief Product and Delivery Officer at SnapFulfil about enhancing customer experience. Raphael details four key recommendations for businesses to take today to help improve the customer experience and keep the consumer happy: Don’t be afraid of systems and automation; any system should have order accuracy as the main focus; third party logistics operators should provide visibility via data; find new automation that best fits your business.

Enhancing Customer Experience

By focusing on the key areas mentioned in this episode, companies can significantly enhance their customer experience, ensuring satisfaction and loyalty through efficient, accurate, and responsive fulfillment processes. Learn about System-Driven Fulfilment, Transforming Fulfillment Operations, Improving Order Accuracy, Speeding Up Delivery Times, Real-Time Inventory Management, Seamless Customer Communication, Personalized Customer Experience, Scalability and Flexibility, and Building Customer Trust and Loyalty.

Listen to any of our Podcast episodes here.

Brought to you by Synergy Logistics, SnapFulfil delivers a warehouse management solution to customers in a range of industries including retail and e-commerce, third party logistics (3PL), manufacturing, food and beverage and more. Synergy is currently one of just a handful of companies in the world to be positioned in the Gartner® Magic QuadrantTM for Warehouse Management Systems which recognises our completeness of vision and ability to execute.

Logistics Business Conversations, are monthly, topical and exclusive talks with key informative spokespeople from the supply chain industry. Contact us if you would like to appear as a guest or to discuss a bespoke episode for your company. Previous episodes include: Warehouse Automation: Can you afford not to?; Fleet Insurance: Strategies to control costs; the Future of high-density, high-performance solutions; the future of your warehouse; Energy usage and carbon neutral supply chains; transport management: data and delivery; the future of the supply chain.

Podcast: Automation: The Future of Your Warehouse

Podcast: Warehouse Automation – Can you afford not to?

Posted on 13 June, 202425 July, 2025 by David Priestman

Warehouse Automation – Can you afford not to? is the latest episode of our Podcast service, ‘Logistics Business Conversations’. It is now available to listen to on Spotify, Acast, Amazon Audible and other podcast distribution platforms – just search for ‘Logistics Business Conversations’.

Peter MacLeod speaks to Malcolm Porter and Daniel Wood, Automation Sales Managers at Linde Materials Handling. They discuss thoughts on the future of manual forklifts versus the importance of automation, providing you with an understanding of when each should be used. As usual we touch on the impact of labour shortages and the common misconceptions Dan and Malcolm face.

Warehouse automation – can you afford not to?

Hear answers to key questions from these experts, including: how disruption is minimised when introducing automation; what the minimum return on investment is to justify automating; what are the challenges and misconceptions being overcome; what can and cannot be done; what is the total cost of ownership; what are the viable options; what repetitive and mundane tasks can be replaced by automation; what lithium and fast-charge technology is available; how can you plan and simulate before deciding; where to find a good demo site; is automation relatively inflexible.

Listen to any of our Podcast episodes here.

Malcolm Porter, Linde Materials Handling

Dan Wood, Linde

Podcast: Fleet Insurance: Strategies to Control Costs

HAI displays warehouse automation technology

Posted on 26 April, 202225 July, 2025 by David Priestman

HAI ROBOTICS, a pioneer in Autonomous Case-handling Robot (ACR) systems for warehouse logistics, will for the first time display its technology in Italy, at the upcoming Intralogistica Italia 2022 from 3^rd-6^th May in Fiera Milano.

The company, with European headquarters in the Netherlands, will run live demos of its solution with HAIPICK A42 robot at the tradeshow in Italy (Booth C11/D12 Hall 10), which sees rising demand for more flexible and cost-efficient Goods-to-Person order-picking solutions as e-commerce grows fast in recent years.

Davide Tuzi, HAI ROBOTICS‘ Country Manager Italy, said: “Our ACR system is an excellent solution for the challenges the Italian warehousing/logistics market is facing, and an excellent solution deserves a team of excellent people to support it. This is the kind of team we are building up in Europe, and in Italy in particular.

“We aim to create a local network of system integrator, installation and service partners, so that any user of ACR systems can expect rapid and high-quality service wherever they are in Italy.”

The second-largest manufacturing country in Europe, Italy has strong curiosity for automation, including automating warehouses and distribution centres, as the government is pushing forward to develop Industry 4.0, Tuzi said.

As the EU’s third-largest economy, Italy registers solid growth in e-commerce, catalysed by Covid-19 lockdown. The country is the 14^th-largest market for eCommerce with a revenue of US$26bn in 2021, according to Statista Digital Market Outlook.

Also, as fewer people want to do hard manual labour, the lack of enough qualified workers is another driver for warehouses in Italy to turn their eyes on automation, Tuzi said, noting robots will improve the work environment in warehouses.

HAI ROBOTICS‘ ACR systems, using HAIPICK robots doing picking and sorting, offer a warehousing efficiency of three to four times faster than manual work and allow maximum space utilisation. The HAIPICK A42 robot can reach as high as 8m and carry eight loads of totes/cartons in one movement to continuously feed Goods-to-Person stations. The robot, supported by AI algorithms and equipped with high-precision cameras, boasts 99.99% picking and sorting accuracy, thus eliminating the risk of returns due to errors.

The ACR systems can be implemented in a very short time and are easily scalable. Clients can scale the project according to their growth curves with little disruption to operation. Hence, they are ideal for existing warehouses.

The systems have been implemented in more than 500 projects around the world, including leading brands of e-commerce, 3PL, manufacturing and apparels, many of which have faced strong seasonal peaks.

Honeywell and Hai Robotics Collaborate

Enhancing Customer Experience

Warehouse automation – can you afford not to?

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