Jungheinrich Launches UK-based Racking Spares Initiative

Jungheinrich has launched a new racking spares initiative, with parts now held in the UK. The new announcement will ensure easy access to required racking parts for fast fulfilment of service requests in what is a rapidly growing market.

Racking spares now held in the UK include essential components, comprising uprights, beams, horizontal and diagonal bracing, nuts, bolts and more. The company says the speed in which spare parts can be attained will considerably reduce lead times and drive efficiencies, while maintaining and improving SLAs. It says the launch is “part of a continued global investment by Jungheinrich to provide dedicated local support to its expanding international customer base”.

Steve Richmond, Director – Logistics Systems, Jungheinrich UK, comments: “Combine the demand for 24×7 warehouse operations with a shortage of labour and warehouse space, and supply chains are faced with the perfect storm. An optimised racking solution can increase efficiency and throughput while unlocking additional space vertically, an area of our business where we are seeing rapid double digit year on year growth.

“Racking is not just a storage medium, and the trend for high bay racking solutions reflects this. We are a leading provider of bespoke, interconnected intralogistics solutions for the warehouse and so a UK based inventory of racking spare parts will further support our business as we take on new projects and uphold the highest levels of customer consultation and service. If there is maintenance to be carried out on these crucial structures, then Jungheinrich can do so quickly and efficiently.”

Jungheinrich Launches UK-based Racking Spares Initiative

Jungheinrich has launched a new racking spares initiative, with parts now held in the UK. The new announcement will ensure easy access to required racking parts for fast fulfilment of service requests in what is a rapidly growing market.

Racking spares now held in the UK include essential components, comprising uprights, beams, horizontal and diagonal bracing, nuts, bolts and more. The company says the speed in which spare parts can be attained will considerably reduce lead times and drive efficiencies, while maintaining and improving SLAs. It says the launch is “part of a continued global investment by Jungheinrich to provide dedicated local support to its expanding international customer base”.

Steve Richmond, Director – Logistics Systems, Jungheinrich UK, comments: “Combine the demand for 24×7 warehouse operations with a shortage of labour and warehouse space, and supply chains are faced with the perfect storm. An optimised racking solution can increase efficiency and throughput while unlocking additional space vertically, an area of our business where we are seeing rapid double digit year on year growth.

“Racking is not just a storage medium, and the trend for high bay racking solutions reflects this. We are a leading provider of bespoke, interconnected intralogistics solutions for the warehouse and so a UK based inventory of racking spare parts will further support our business as we take on new projects and uphold the highest levels of customer consultation and service. If there is maintenance to be carried out on these crucial structures, then Jungheinrich can do so quickly and efficiently.”

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Recycling and Disposal Specialist Explains Latest Trends

HSM GmbH + Co. KG, a south German manufacturer of office equipment and environmental technology, has hosted its latest event looking at trends in the recycling and disposal sector. Close to 90 experts from the disposal sector as well as HSM’s distribution partners travelled from Germany, Austria, Switzerland, Italy, the Czech Republic, Romania, Russia, Indonesia and many other countries to convene at Lake Constance.

Jan-Peter Krupczynski, Global Sales and Marketing Director Environmental Technology at HSM and Andrea Falco, Head of Sales UK, France, Spain & Italy, launched the event and provided participants with impressive facts about HSM and its product portfolio. In its company history, now spanning almost fifty years, HSM always kept an eye on future markets and developments. For example, the introduction of the container-deposit legislation for PET bottles in Germany in 2005. To this day, HSM, with its patented crusher technology, is a supplier to almost all notable reverse vending machine manufacturers. Two years later, this was followed by the construction of one of the largest fully automated channel baling presses in HSM’s product range – the HSM VK 12018, with 120 tonnes of pressing force. Conference participants were able to observe this machine live and in action in the Salem plant. Driven by environmental concerns, HSM was the first manufacturer to deliver a frequency-controlled drive for large presses. This innovative drive technology makes energy savings of up to 40 % possible.

The latest addition to the product range is the HSM HL 7009 MGB horizontal baling press. Using the integrated hydraulic lifting and tipping device, it is suitable for the simple emptying of large waste containers. In addition, HSM is currently working on a cross strapping unit for large horizontal baling presses. HSM continues to develop technologies and is always working on the optimisation of its product range.

Approx. 900 employees including about 90 trainees have contributed to this development. The production process is distributed across three plants in Germany, and distribution is handled by six subsidiaries and over 100 distribution and service partners worldwide. Approx. 10,000 tonnes of steel and over 500 tonnes of synthetic granules are processed per year. This would correspond to the production of over 5,000 automobiles. Every year, HSM produces over 3,000 baling presses with a pressing force of up to 150 tonnes. In addition, the company successfully placed approx. 250,000 document shredders in the market last year, ranging from small desktop devices to multi-level document disposal systems with a throughput capacity of up to 3 tonnes per hour. The production is carried out using state-of-the-art production systems. Currently, about 180 registered patents and property rights are active in different countries to protect the know-how of the company. To maintain the high production standard, HSM invests about 4 to 5 percent of its turnover in state-of-the-art production technology as well as buildings and process optimisation. This allows HSM to directly influence quality and ensure high availability of spare parts.

During a tour of the production plant in Salem, visitors were able to witness the high production depth and competence in action. Among other things, they could observe the modern painting facility, in which up to 7 metre long components weighing up to 20 tonnes are sand-blasted and painted or powder-coated. In recent years, HSM has also continuously invested in automation in the welding area and commissioned the eleventh model of its robot welding system, with a load capacity of up to 12 tonnes.

HSM once again presented itself as a specialist in fulfilling customer-individual requirements. Each solution is custom-tailored and makes a significant contribution to improve customer-specific efficiency. From the first visit to the customer’s premises to the maintenance of the machines, HSM is always there for its customers. In the HSM Academy, employees as well as customers and business partners are trained on an ongoing basis.

Visitors were impressed to see baling presses of all sizes and performance capacities exhibited in HSM’s assembly hall, featuring fully automated channel baling presses as well as a wide range of vertical and horizontal baling presses. One of the largest fully automated channel baling presses, the HSM VK 12018, has an extremely high pressing force of 1,200 kN and a large filling hole of 1,800 mm. This model is also available with a frequency-controlled drive option. This drive makes a significant contribution to environmental protection and cost-effectiveness, making it possible to reduce energy costs by up to 40 %. This drive is available for many HSM baling presses and multi-level shredder systems. The HSM VK 12018 makes it possible to achieve – given a drive of, for example, 2 x 55 kW with frequency control – a practical throughput capacity of over 30 tonnes per hour and the ability to handle bales of up to 1,100 kg with a length of up to 1,200 mm. With 1,100 x 1,100 mm, it offers the logistically optimal size for truck and container capacity utilisation. With its many options and additional equipment, HSM can optimally integrate any waste disposal solution into existing procedures and processes.

Recycling and Disposal Specialist Explains Latest Trends

HSM GmbH + Co. KG, a south German manufacturer of office equipment and environmental technology, has hosted its latest event looking at trends in the recycling and disposal sector. Close to 90 experts from the disposal sector as well as HSM’s distribution partners travelled from Germany, Austria, Switzerland, Italy, the Czech Republic, Romania, Russia, Indonesia and many other countries to convene at Lake Constance.

Jan-Peter Krupczynski, Global Sales and Marketing Director Environmental Technology at HSM and Andrea Falco, Head of Sales UK, France, Spain & Italy, launched the event and provided participants with impressive facts about HSM and its product portfolio. In its company history, now spanning almost fifty years, HSM always kept an eye on future markets and developments. For example, the introduction of the container-deposit legislation for PET bottles in Germany in 2005. To this day, HSM, with its patented crusher technology, is a supplier to almost all notable reverse vending machine manufacturers. Two years later, this was followed by the construction of one of the largest fully automated channel baling presses in HSM’s product range – the HSM VK 12018, with 120 tonnes of pressing force. Conference participants were able to observe this machine live and in action in the Salem plant. Driven by environmental concerns, HSM was the first manufacturer to deliver a frequency-controlled drive for large presses. This innovative drive technology makes energy savings of up to 40 % possible.

The latest addition to the product range is the HSM HL 7009 MGB horizontal baling press. Using the integrated hydraulic lifting and tipping device, it is suitable for the simple emptying of large waste containers. In addition, HSM is currently working on a cross strapping unit for large horizontal baling presses. HSM continues to develop technologies and is always working on the optimisation of its product range.

Approx. 900 employees including about 90 trainees have contributed to this development. The production process is distributed across three plants in Germany, and distribution is handled by six subsidiaries and over 100 distribution and service partners worldwide. Approx. 10,000 tonnes of steel and over 500 tonnes of synthetic granules are processed per year. This would correspond to the production of over 5,000 automobiles. Every year, HSM produces over 3,000 baling presses with a pressing force of up to 150 tonnes. In addition, the company successfully placed approx. 250,000 document shredders in the market last year, ranging from small desktop devices to multi-level document disposal systems with a throughput capacity of up to 3 tonnes per hour. The production is carried out using state-of-the-art production systems. Currently, about 180 registered patents and property rights are active in different countries to protect the know-how of the company. To maintain the high production standard, HSM invests about 4 to 5 percent of its turnover in state-of-the-art production technology as well as buildings and process optimisation. This allows HSM to directly influence quality and ensure high availability of spare parts.

During a tour of the production plant in Salem, visitors were able to witness the high production depth and competence in action. Among other things, they could observe the modern painting facility, in which up to 7 metre long components weighing up to 20 tonnes are sand-blasted and painted or powder-coated. In recent years, HSM has also continuously invested in automation in the welding area and commissioned the eleventh model of its robot welding system, with a load capacity of up to 12 tonnes.

HSM once again presented itself as a specialist in fulfilling customer-individual requirements. Each solution is custom-tailored and makes a significant contribution to improve customer-specific efficiency. From the first visit to the customer’s premises to the maintenance of the machines, HSM is always there for its customers. In the HSM Academy, employees as well as customers and business partners are trained on an ongoing basis.

Visitors were impressed to see baling presses of all sizes and performance capacities exhibited in HSM’s assembly hall, featuring fully automated channel baling presses as well as a wide range of vertical and horizontal baling presses. One of the largest fully automated channel baling presses, the HSM VK 12018, has an extremely high pressing force of 1,200 kN and a large filling hole of 1,800 mm. This model is also available with a frequency-controlled drive option. This drive makes a significant contribution to environmental protection and cost-effectiveness, making it possible to reduce energy costs by up to 40 %. This drive is available for many HSM baling presses and multi-level shredder systems. The HSM VK 12018 makes it possible to achieve – given a drive of, for example, 2 x 55 kW with frequency control – a practical throughput capacity of over 30 tonnes per hour and the ability to handle bales of up to 1,100 kg with a length of up to 1,200 mm. With 1,100 x 1,100 mm, it offers the logistically optimal size for truck and container capacity utilisation. With its many options and additional equipment, HSM can optimally integrate any waste disposal solution into existing procedures and processes.

White Paper: Order Picking in the Timber Industry

The timber industry utilises a range of different systems for handling long, heavy and bulky goods. Transport requirements vary significantly according to whether the client is a manufacturer, distributor or processing company. There is therefore no one-size-fits-all solution for handling timber. In a new white paper entitled ‘Order picking in the timber industry’, Hubtex provides an overview of the most important order-picking systems as well as outlining their advantages and disadvantages. The specialist in handling long, heavy and bulky goods provides a checklist to inform users of the criteria they must consider when looking for a suitable solution. The white paper is now available to download for free at messen.hubtex.com.

The introduction of a new order-picking solution is based on a comprehensive analysis, in which entire storage processes and the design of the warehouse, as well as many other crucial factors, are taken into account. In the white paper, the manufacturer of forklift trucks, sideloaders and special-purpose vehicles describes the most important transport systems in the timber industry – from manual order picking to a fully automated system. The boundaries between the different variants are often seamless. The requirements placed on the transport system change as the level of automation increases. What is required, for example, is a simple connection to the warehouse management system, intelligent warehouse management and the creation of common interfaces to other production processes.

The free white paper is now available to download at messen.hubtex.com. For more information about timber industry solutions visit the Hubtex website here.

White Paper: Order Picking in the Timber Industry

The timber industry utilises a range of different systems for handling long, heavy and bulky goods. Transport requirements vary significantly according to whether the client is a manufacturer, distributor or processing company. There is therefore no one-size-fits-all solution for handling timber. In a new white paper entitled ‘Order picking in the timber industry’, Hubtex provides an overview of the most important order-picking systems as well as outlining their advantages and disadvantages. The specialist in handling long, heavy and bulky goods provides a checklist to inform users of the criteria they must consider when looking for a suitable solution. The white paper is now available to download for free at messen.hubtex.com.

The introduction of a new order-picking solution is based on a comprehensive analysis, in which entire storage processes and the design of the warehouse, as well as many other crucial factors, are taken into account. In the white paper, the manufacturer of forklift trucks, sideloaders and special-purpose vehicles describes the most important transport systems in the timber industry – from manual order picking to a fully automated system. The boundaries between the different variants are often seamless. The requirements placed on the transport system change as the level of automation increases. What is required, for example, is a simple connection to the warehouse management system, intelligent warehouse management and the creation of common interfaces to other production processes.

The free white paper is now available to download at messen.hubtex.com. For more information about timber industry solutions visit the Hubtex website here.

Pallet Truck Scale Part of Product Innovation Trio

Avery Weigh-Tronix has extended its range of industrial weighing equipment with the introduction of the PTS2000S. It is desribed as the next generation of pallet truck scale which works as part of three innovative solutions designed to drive business efficiencies.

The PTS2000S drives operational efficiencies by making in-motion weighing part of the natural process of moving goods within the organisation. Build features including high quality steel, polyurethane wheels and a shock and vibration resistant scale make it ideal for use in harsh operating environments. While wireless and Bluetooth connectivity allows for the instant transfer of weight data from the scale to the user’s back office system, avoiding manual data input.

The PTS2000S forms part of three innovative solutions available exclusively from Avery Weigh-Tronix. Each solution combines mobile weighing and data capture with digital dimensioning technology and integrated software to add value for businesses, without creating additional steps to existing processes.

Paul Hines, Innovation Director at Avery Weigh-Tronix comments, “Many businesses today are looking for ways to efficiently gather and use data to drive operational efficiencies. Our next generation Pallet Truck Scale includes several innovative features requested by our customers and continues our legacy of delivering forward thinking, differentiated products. The introduction of the PTS2000S signifies a very exciting time for the industry as the built-in connectivity means we can now provide businesses with technology that captures and stores critical data without making changes to their existing processes.”

Pallet Truck Scale Part of Product Innovation Trio

Avery Weigh-Tronix has extended its range of industrial weighing equipment with the introduction of the PTS2000S. It is desribed as the next generation of pallet truck scale which works as part of three innovative solutions designed to drive business efficiencies.

The PTS2000S drives operational efficiencies by making in-motion weighing part of the natural process of moving goods within the organisation. Build features including high quality steel, polyurethane wheels and a shock and vibration resistant scale make it ideal for use in harsh operating environments. While wireless and Bluetooth connectivity allows for the instant transfer of weight data from the scale to the user’s back office system, avoiding manual data input.

The PTS2000S forms part of three innovative solutions available exclusively from Avery Weigh-Tronix. Each solution combines mobile weighing and data capture with digital dimensioning technology and integrated software to add value for businesses, without creating additional steps to existing processes.

Paul Hines, Innovation Director at Avery Weigh-Tronix comments, “Many businesses today are looking for ways to efficiently gather and use data to drive operational efficiencies. Our next generation Pallet Truck Scale includes several innovative features requested by our customers and continues our legacy of delivering forward thinking, differentiated products. The introduction of the PTS2000S signifies a very exciting time for the industry as the built-in connectivity means we can now provide businesses with technology that captures and stores critical data without making changes to their existing processes.”

Home Furnishings Retailer Boosts Customer Service with ePOD Package

ScS, a UK home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution.

“The delivery experience can make or break a retailer by quickly losing the goodwill of customers, so we have invested considerable time and resource into this area of the business,” explains Kelvin Bowes, Regional Distribution Manager – Northern at ScS. “By working with industry specialists such as Paragon, we are able to maintain the service excellence that underpins our successful brand and fleXipod has already made a significant contribution by enabling us to provide a consistent on-site customer experience, dynamically speed up our issue resolution procedures and gain increased visibility of our two-man operation.”

fleXipod was initially launched at two distribution centres at the end of 2018, before being rolled out to ScS’ remaining nine sites this year. As a result, the ePOD software is now being used across 120 two-man crews that deliver to customers six days a week using a modern fleet of commercial vehicles. The retailer also plans for its third-party logistics partners to start using fleXipod during 2019 to ensure standard operating and reporting procedures, especially during peak operating periods in July and December when delivery volumes can increase considerably.

ScS’ customer service team has gained far greater visibility of deliveries, so they can quickly understand issues and take steps to resolve them. By having immediate access to specific delivery details and supporting photos through fleXipod, service staff can now proactively liaise with the delivery crews and the customer within moments. The retailer is able to make a decision, typically within one hour, about whether to organise spare parts, schedule a technician or reorder products, whereas it had previously worked to an SLA of contacting the customer and arranging a technician within the following week.

Using fleXipod, ScS is also able to capture a wide range of reporting data to gain operational insight and business intelligence. By measuring delivery success, installation times and planned versus actual performance, the retailer is using KPI data to identify and address any areas of improvement. In addition, bespoke reports within the ePOD software including daily vehicle checks and on-site incidents are enabling the tracking of operational compliance and liabilities, while an electronic customer survey is helping measure ongoing levels of satisfaction.

“ScS has undertaken our first eight-week review since introducing fleXipod and we are extremely satisfied with the results. It has been widely welcomed by our customers, driving teams and customer care team, and is already helping us provide a more professional and responsive service, while generating efficiencies and reducing paperwork. The ePOD software is a natural fit for us, dovetailing with our existing Paragon routing and scheduling software to create integrated and streamlined delivery processes,” adds Bowes.

William Salter, Managing Director of Paragon Software Systems commented: “Final mile delivery is a critical part of the customer experience. We are increasingly seeing retailers – and organisations from a wide range of other sectors – looking to advanced ePOD software to exceed expectations, gain competitive advantage and differentiate their brands. fleXipod is a highly flexible solution that works seamlessly with Paragon’s routing and scheduling software. This means it can be configured to meet precise business goals, improving delivery offerings and enhancing customer service.”

Home Furnishings Retailer Boosts Customer Service with ePOD Package

ScS, a UK home furnishings retailer specialising in sofas, carpets, flooring and furniture, has enhanced its customer experience by adopting Paragon’s fleXipod electronic proof of delivery (ePOD) software. The solution has been implemented to support its two-man home delivery operation, which handles around 1,000 customer appointments each day. By gaining real-time visibility and control of delivery processes, ScS has been able to achieve a more standardised on-site service and faster problem resolution.

“The delivery experience can make or break a retailer by quickly losing the goodwill of customers, so we have invested considerable time and resource into this area of the business,” explains Kelvin Bowes, Regional Distribution Manager – Northern at ScS. “By working with industry specialists such as Paragon, we are able to maintain the service excellence that underpins our successful brand and fleXipod has already made a significant contribution by enabling us to provide a consistent on-site customer experience, dynamically speed up our issue resolution procedures and gain increased visibility of our two-man operation.”

fleXipod was initially launched at two distribution centres at the end of 2018, before being rolled out to ScS’ remaining nine sites this year. As a result, the ePOD software is now being used across 120 two-man crews that deliver to customers six days a week using a modern fleet of commercial vehicles. The retailer also plans for its third-party logistics partners to start using fleXipod during 2019 to ensure standard operating and reporting procedures, especially during peak operating periods in July and December when delivery volumes can increase considerably.

ScS’ customer service team has gained far greater visibility of deliveries, so they can quickly understand issues and take steps to resolve them. By having immediate access to specific delivery details and supporting photos through fleXipod, service staff can now proactively liaise with the delivery crews and the customer within moments. The retailer is able to make a decision, typically within one hour, about whether to organise spare parts, schedule a technician or reorder products, whereas it had previously worked to an SLA of contacting the customer and arranging a technician within the following week.

Using fleXipod, ScS is also able to capture a wide range of reporting data to gain operational insight and business intelligence. By measuring delivery success, installation times and planned versus actual performance, the retailer is using KPI data to identify and address any areas of improvement. In addition, bespoke reports within the ePOD software including daily vehicle checks and on-site incidents are enabling the tracking of operational compliance and liabilities, while an electronic customer survey is helping measure ongoing levels of satisfaction.

“ScS has undertaken our first eight-week review since introducing fleXipod and we are extremely satisfied with the results. It has been widely welcomed by our customers, driving teams and customer care team, and is already helping us provide a more professional and responsive service, while generating efficiencies and reducing paperwork. The ePOD software is a natural fit for us, dovetailing with our existing Paragon routing and scheduling software to create integrated and streamlined delivery processes,” adds Bowes.

William Salter, Managing Director of Paragon Software Systems commented: “Final mile delivery is a critical part of the customer experience. We are increasingly seeing retailers – and organisations from a wide range of other sectors – looking to advanced ePOD software to exceed expectations, gain competitive advantage and differentiate their brands. fleXipod is a highly flexible solution that works seamlessly with Paragon’s routing and scheduling software. This means it can be configured to meet precise business goals, improving delivery offerings and enhancing customer service.”

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