Parcel Delivery Specialist OCS Opens Two UK Processing Centres

OCS Worldwide (OCS), an international mail and parcel delivery specialist, has opened two international mail processing centres (IMPCs) with New Zealand Post in the United Kingdom.

OCS has been working in partnership with New Zealand Post on commercial parcel exports from the United Kingdom, since 2015. The co-operation with one of the world’s leading international post offices has provided OCS clients with a range of value-added and high quality solutions for commercial parcel delivery in New Zealand.

The launch of the mail processing facilities or ETOE (extraterritorial office of exchange) operations with New Zealand Post will enable OCS’s ecommerce clients to reach international markets by accessing New Zealand Post’s extensive global distribution network, directly from the UK.

This serves OCS’s desire to fulfil demand in the ecommerce market for flexible tailored solutions that meet the diversity of delivery options required by clients and their customers.

New Zealand Post provides key advantages to OCS’s ecommerce clients, including highly competitive postage rates to many worldwide destinations and simple IT integration that allows access to a range of ecommerce solutions including Tracked or Untracked delivery and Returns options. This is supported by fast dispatch with 24/7 processing and export from OCS’s Heathrow facility.

OCS’s Heathrow facility will begin processing mail and parcels through the ETOE this month, and this will extend to OCS’s Midlands hub in Coventry, in the Spring.

 

TGW to Add Digital Twin to ‘Rovolution’ Upgrade

TGW is to bring an upgraded version of its 2018 showpiece, Rovolution, to next month’s LogiMAT.

The Austria-founded system integrator has had success in the marketplace with its solution portfolio for many years. TGW’s hallmarks as the leading intralogistics specialist are its software in conjunction with a high level of planning and project management expertise, a fast and reliable service organisation as part of Lifetime Services and perfectly matched mechatronic components. However, TGW is thinking even further ahead – and putting the focus on digital services.

“TGW has developed into a successful system integrator and is proud of its 50 years of experience in developing mechatronic products,” says Christoph Wolkerstorfer, CSO of the TGW Logistics Group. “We are now taking the next step in our evolution by digitalizing our products. TGW is evolving intralogistics consistently and linking system and solution expertise with expert software and digital services.”

For TGW, the 2018 LogiMAT was all about Rovolution, the innovative robotic order picking solution that had its world premiere in Stuttgart. The self-learning pick robot has since been given a major upgrade and will soon be put into regular operation by its first customers. Rovolution is a central part of FlashPick® and OmniPick® – the TGW solutions for automatic split case picking and zero-touch pocket sorter, respectively. At LogiMAT 2020, TGW is continuing on its course of progress and adding a digital twin of Rovolution to the product line. This is a complete digital representation which is connected to the physical installation in real time and grows with it.

The digital twin makes the behaviour visible, comprehensible and predictable. With its help, you can analyse data, learn from it and visualize it in 3D models. This means that not only can the current condition of Rovolution be monitored, but with a replay function, you can also look back at the past in order to detect causes of unexpected events. Furthermore, a look into the future will be possible, for example, to predict when certain maintenance tasks have to be carried out. Users benefit from real time performance data, a high level of transparency and increased productivity.

The digital focus also includes a comprehensive platform for networked fulfilment center that gives customers an overview of the entire system and is the basis for various evaluation tools and services. Furthermore, TGW offers Digital Potential Workshops in which processes are analysed onsite at the customer’s location. This collaboration provides insights from a digitalisation perspective.

Intralogistics data in one application

The basis of digitalization is data – which has to be collected, structured and interpreted. As system integrator, TGW can offer its customers a critical advantage in this area. Unlike pure software specialists, TGW plans and builds highly complex systems in addition to producing all mechatronic components. This enables the intralogistics specialist to gather data from all applications, products and solutions and display and link it comprehensively in a uniform system.

Artificial intelligence technologies play a critical role here. They make it possible to understand highly complex information and make predictions for future scenarios. This brings us within reach of networked intralogistics systems in the near future that have a self-optimisation capability – with tremendous potential for the entire industry.

Visit TGW at the LogiMAT 2020, Hall 5, booth C61

Agility Reports Earnings Increase of 7% for 2019

Global logistics provider and emerging markets specialist Agility today reported 2019 net profit of KD 86.8 million, or 52.14 fils per share, an increase of 7% from 2018. Revenue for the year reached KD 1,578.6 million and EBITDA was KD 193.1 million, increases of 1.8% and 24.7%, respectively.

For the fourth quarter 2019, Agility reported a net profit of KD 23.2 million, or 13.93 fils per share, an increase of 4.4% over Q4 2018. EBITDA for Q4 2019 was KD 50.7 million, an increase of 24.3%, revenue remained flat.

Agility continues to deliver growth despite regional and economic challenges, it said.

“Global trade tensions, regional economic uncertainty, and financial market pressure in emerging markets all contributed to a challenging year for our logistics business. Internally, the costs associated with our investment in digitization also had an impact; one that we believe will continue in 2020,” said Tarek Sultan, Agility Vice Chairman and CEO. “Driving operational efficiency and better customer service through digitization continue to be a priority. It is an investment in our future.”

Beyond digital, emerging markets also remain a key investment focus, said the company. This includes building logistics parks across the Middle East and Africa, the Reem mega-mall project in Abu Dhabi, bringing on new ocean vessels and fuel farms through its fuel logistics subsidiary, and growing rapidly in Africa through its airport services subsidiary.

In its warehousing logistics arm GIL (Global Integrated Logistics) for the full year 2019, GIL EBITDA was KD 35.4 million, a 1.4% decline from 2018. This decline was mainly driven by the costs associated to the acceleration of the digital transformation, the company said.

Year-to-date net revenue improved 2.9%. Net revenue growth was driven by strong Freight Forwarding yields; higher warehouse utilization and new facilities in Contract Logistics; and greater contributions from specialty products (Project Logistics and Fairs & Events). GIL consistently executed well on its commercial strategy, showing growth with selected industry verticals that are strategic priorities such as Life Sciences, it said.

Full year 2019 revenue fell 2.5% and remained flat on a constant currency basis. 2019 was a challenging year for the freight forwarding industry as a whole. According to IATA, 2019 witnessed the lowest air freight volumes since 2009. Full Year Air and Ocean Freight volumes decreased by 6.8% and 0.6% vs. 2018 driven by declining market demand, but were offset by higher yields.

GIL fourth quarter EBITDA was KD 10.9 million, a 3.8% decline from same period in 2018. The decrease was due to higher operating expenses related to new Contract Logistics facilities, as well as investments in digital transformation.

GIL’s Q4 net revenue was KD 70 million, a 3.3% increase vs. Q4 2018. The net revenue increase was driven mainly by growth in Project Logistics, Contract Logistics and Fairs & Events. The overall net revenue margin improved to 24.8% in Q4 2019 vs. 23.1% in Q4 2018. GIL gross revenue was KD 282.7 million, a 3.7% decline (or 2.6% decline on a constant currency basis) from same period in 2018.

Q4 Air Freight volume decreased by 7% (in tonnage) as a result of falling trade volumes and lower demand from customers across industries and geographies. This decline in volume was partially offset by higher yields – expressed as net revenue/ton – which increased 1.1% from same quarter last year.

Ocean Freight TEUs grew 1.9%, but Q4 yields declined 2.2% vs. the same period in 2018. GIL Ocean Freight yields were strongest in the Americas and Europe.

Contract Logistics achieved healthy growth, mainly in the MEA Region (Kuwait, Saudi Arabia) but also in the US, Australasia and Singapore. Project Logistics also showed solid growth in multiple countries.
To strengthen performance and its market differentiation, GIL is implementing its digital strategy. By accelerating its digital transformation, GIL intends to enhance customer and supplier connectivity, create innovative customer solutions, increase the efficiency of its business processes, and enable comprehensive business insight.

Agility’s Infrastructure Companies

Agility Logistics Parks (ALP) reported 14.9% revenue growth for the year, despite challenging market conditions. In Kuwait, ALP’s focus is driving the efficiency and optimizing the use of existing assets. In Riyadh, Saudi Arabia, ALP completed another 120K sqm of warehousing space in 2019. In Africa, developments in ALP Ghana Phase III and Phase I in both Mozambique and Ivory Coast are approaching completion.

Tristar, a fully integrated liquid logistics company, posted 10.9% revenue growth in 2019, mainly from Fuel and Maritime improvements. Fuel sales increased mainly in Africa and Yemen. Additionally, improvements were realized in the Road Transport and Warehousing (RTW) segment coming from new contracts. Tristar is focusing on a growth strategy across all business segments. New vessels in the Maritime segment are expected in second half of 2020. RTW will continue to ramp-up existing contracts with mining companies and oil majors. In addition, Tristar is investing in new fuel farms in Africa.

Agility Reports Earnings Increase of 7% for 2019

Global logistics provider and emerging markets specialist Agility today reported 2019 net profit of KD 86.8 million, or 52.14 fils per share, an increase of 7% from 2018. Revenue for the year reached KD 1,578.6 million and EBITDA was KD 193.1 million, increases of 1.8% and 24.7%, respectively.

For the fourth quarter 2019, Agility reported a net profit of KD 23.2 million, or 13.93 fils per share, an increase of 4.4% over Q4 2018. EBITDA for Q4 2019 was KD 50.7 million, an increase of 24.3%, revenue remained flat.

Agility continues to deliver growth despite regional and economic challenges, it said.

“Global trade tensions, regional economic uncertainty, and financial market pressure in emerging markets all contributed to a challenging year for our logistics business. Internally, the costs associated with our investment in digitization also had an impact; one that we believe will continue in 2020,” said Tarek Sultan, Agility Vice Chairman and CEO. “Driving operational efficiency and better customer service through digitization continue to be a priority. It is an investment in our future.”

Beyond digital, emerging markets also remain a key investment focus, said the company. This includes building logistics parks across the Middle East and Africa, the Reem mega-mall project in Abu Dhabi, bringing on new ocean vessels and fuel farms through its fuel logistics subsidiary, and growing rapidly in Africa through its airport services subsidiary.

In its warehousing logistics arm GIL (Global Integrated Logistics) for the full year 2019, GIL EBITDA was KD 35.4 million, a 1.4% decline from 2018. This decline was mainly driven by the costs associated to the acceleration of the digital transformation, the company said.

Year-to-date net revenue improved 2.9%. Net revenue growth was driven by strong Freight Forwarding yields; higher warehouse utilization and new facilities in Contract Logistics; and greater contributions from specialty products (Project Logistics and Fairs & Events). GIL consistently executed well on its commercial strategy, showing growth with selected industry verticals that are strategic priorities such as Life Sciences, it said.

Full year 2019 revenue fell 2.5% and remained flat on a constant currency basis. 2019 was a challenging year for the freight forwarding industry as a whole. According to IATA, 2019 witnessed the lowest air freight volumes since 2009. Full Year Air and Ocean Freight volumes decreased by 6.8% and 0.6% vs. 2018 driven by declining market demand, but were offset by higher yields.

GIL fourth quarter EBITDA was KD 10.9 million, a 3.8% decline from same period in 2018. The decrease was due to higher operating expenses related to new Contract Logistics facilities, as well as investments in digital transformation.

GIL’s Q4 net revenue was KD 70 million, a 3.3% increase vs. Q4 2018. The net revenue increase was driven mainly by growth in Project Logistics, Contract Logistics and Fairs & Events. The overall net revenue margin improved to 24.8% in Q4 2019 vs. 23.1% in Q4 2018. GIL gross revenue was KD 282.7 million, a 3.7% decline (or 2.6% decline on a constant currency basis) from same period in 2018.

Q4 Air Freight volume decreased by 7% (in tonnage) as a result of falling trade volumes and lower demand from customers across industries and geographies. This decline in volume was partially offset by higher yields – expressed as net revenue/ton – which increased 1.1% from same quarter last year.

Ocean Freight TEUs grew 1.9%, but Q4 yields declined 2.2% vs. the same period in 2018. GIL Ocean Freight yields were strongest in the Americas and Europe.

Contract Logistics achieved healthy growth, mainly in the MEA Region (Kuwait, Saudi Arabia) but also in the US, Australasia and Singapore. Project Logistics also showed solid growth in multiple countries.
To strengthen performance and its market differentiation, GIL is implementing its digital strategy. By accelerating its digital transformation, GIL intends to enhance customer and supplier connectivity, create innovative customer solutions, increase the efficiency of its business processes, and enable comprehensive business insight.

Agility’s Infrastructure Companies

Agility Logistics Parks (ALP) reported 14.9% revenue growth for the year, despite challenging market conditions. In Kuwait, ALP’s focus is driving the efficiency and optimizing the use of existing assets. In Riyadh, Saudi Arabia, ALP completed another 120K sqm of warehousing space in 2019. In Africa, developments in ALP Ghana Phase III and Phase I in both Mozambique and Ivory Coast are approaching completion.

Tristar, a fully integrated liquid logistics company, posted 10.9% revenue growth in 2019, mainly from Fuel and Maritime improvements. Fuel sales increased mainly in Africa and Yemen. Additionally, improvements were realized in the Road Transport and Warehousing (RTW) segment coming from new contracts. Tristar is focusing on a growth strategy across all business segments. New vessels in the Maritime segment are expected in second half of 2020. RTW will continue to ramp-up existing contracts with mining companies and oil majors. In addition, Tristar is investing in new fuel farms in Africa.

Copal Automatic Container Unloader on Show at LogiMAT and SITL

Copal Handling Systems has developed a new generation container unloading system. At both the Logimat and  SITL exhibitions the Netherlands-based company will show live how its Copal C2 unload loose-loaded cartons fully automatically.

The Copal container unloading machine can be used in every logistic centre where standard and high cube containers are unloaded. For instance at warehouses, distribution centres and cold stores.

The system is equipped with advanced scanning software and 3D vision technology which determines the order of unloading of boxes or bags. The software guarantees an efficient gripping movement and sequence. This full automatic unloading process is unique in the world.

The front part of the Copal C2 system is driven from the docking station into the container. The machine is fitted with various laser sensors and cameras which enable the entire process to be seen at a glance. The advanced lifting technology ensures that up to 100 kg lifting power is available each for each cycle.

The Copal gripper ensures that all the products from the container are handled quickly and efficiently. The products are placed onto a drop-off belt which feeds them to a telescopic conveyor. The load can then be automatically palletized or directed for storage. The system can be moved between docks.

The Copal system is fitted with the PullPlate to unload cartons of the same size or with the recently developed PushPlate for cartons of different sizes.

Visit Copal at LogiMat in hall 9 stand D81 and at  SITL hall 6 Stand R68.

Copal Automatic Container Unloader on Show at LogiMAT and SITL

Copal Handling Systems has developed a new generation container unloading system. At both the Logimat and  SITL exhibitions the Netherlands-based company will show live how its Copal C2 unload loose-loaded cartons fully automatically.

The Copal container unloading machine can be used in every logistic centre where standard and high cube containers are unloaded. For instance at warehouses, distribution centres and cold stores.

The system is equipped with advanced scanning software and 3D vision technology which determines the order of unloading of boxes or bags. The software guarantees an efficient gripping movement and sequence. This full automatic unloading process is unique in the world.

The front part of the Copal C2 system is driven from the docking station into the container. The machine is fitted with various laser sensors and cameras which enable the entire process to be seen at a glance. The advanced lifting technology ensures that up to 100 kg lifting power is available each for each cycle.

The Copal gripper ensures that all the products from the container are handled quickly and efficiently. The products are placed onto a drop-off belt which feeds them to a telescopic conveyor. The load can then be automatically palletized or directed for storage. The system can be moved between docks.

The Copal system is fitted with the PullPlate to unload cartons of the same size or with the recently developed PushPlate for cartons of different sizes.

Visit Copal at LogiMat in hall 9 stand D81 and at  SITL hall 6 Stand R68.

Paperless Waste Management App Aims to Boost Efficiency

Mandata has introduced a new paperless waste handling solution which it claims will cut submission times for quarterly returns for waste carriers who have a registered, onsite, waste transfer station.

Called Waste Go and integrated with Mandata’s TMS GO management system, it comes in the form of a mobile app for drivers which allows them to capture customer signatures when collecting waste as well as update weights and quantities of what is being carried and capture the signature of the person receiving the waste. In the office, Waste Go will generate the quarterly Environment Agency waste return report instantly, rather than the hours it may take now.

“This is a massive time-saver for hauliers and waste carriers” says Mandata’s Internal Sales Manager, Ian Thompson. “We have worked with industry to perfect a waste management system – working with our integrated Waste Carrier app – which not least, provides fast and accurate production of electronic waste transfer notes and fully streamlined Environment Agency waste returns.”

Ideal for fleets of up to 30 vehicles, Waste Go allows drivers to receive work instructions on their mobile device and to see the sequence of jobs they must complete. The app is then updated in real-time with work-related changes and additional jobs throughout the day.

This gives the waste carrier full on-line visibility of each job, with real-time electronic Waste Transfer Notes, proof of collection and delivery and all data saved automatically against each job in the system. At the same time, Waste Go eliminates paper, reduces potential errors and speeds-up document access and review times.

Each quarter, waste transfer stations must submit a spreadsheet to the Environment Agency detailing the waste that was received to and removed from their site and for most handlers this requires significant attention to detail and lengthy administration time.

Waste materials are generally categorised into five types – liquid waste, solid rubbish, organic waste, recyclable rubbish and hazardous waste – and it is a legal requirement for all waste that is produced by a business and sent for recycling or disposal, to be classified using an EWC (European Waste Catalogue) code.

The code, also referred to as LoW (List of Waste) or Waste Classification Code, has been transposed into the UK List of Wastes Regulations and comprises approximately 650 different codes, divided into 20 chapters – each of which contains several sub-categories.

To simplify all of this, Waste Go contains a comprehensive list of EWC codes and waste descriptions, which include the option to load records with the full set of codes from the Environment agency, thereby giving the flexibility which comes with a wide range of classification options.

Furthermore, Waste Go enables this report to be generated in PDF or Excel format as jobs are created, making it possible to send the data directly into the Environment Agency.

Also, users can select container types on the ‘goods’ or ‘extra charges’ screen, while EWC codes are displayed on all goods lines. SIC (Standard Industrial Classification) codes are also featured on the signature screen for quick and easy reference. It is also possible to set up the legally required ‘proof declaration text’ next to the electronic customer signature box.

“The ability to ‘go paperless’ is a huge boon for the industry” adds Ian. “This app makes it simple for drivers to progress jobs through to completion, during which time they can enter or amend details about goods, view pricing information, enter any unscheduled changes in delivery location and generally gain closer control of shipments and ongoing work.”

Mandata is conducting a full, on-line demonstration of the system on February 25th at 10.00am. To take part, visit www.mandata.co.uk/events or contact Mandata on 0191 250 2220 or email hello@mandata.co.uk.

German Textile Retailer Ernsting to Expand Online Retail with inconso

Logistics software specialist inconso is working on a project to expand online retail for large German textile retailer Ernsting. The project kicked off with the construction and move to the dedicated location for e-commerce logistics in the town of Coesfeld-Lette. The textile retailer processes up to 3.3 million orders via its online shop that went online in 2003; all related logistics processes will continue to be uniformly planned and controlled via SAP in the course of expansion.

The new warehouse has five levels with, among other things, a bag sorter including a dynamic buffer for efficient pre-picking and a goods issue sorter in shipping. To expand its logistics capacities, Ernsting’s family is relying on SAP EWM (Extended Warehouse Management) to implement efficient planning and control for all goods movements using a central system basis. In addition, inconso supports the development of native Android apps in order to optimize process handling when using mobile terminals via an intuitive user interface.

This project has remarkable key performance indicators: In the future, up to 100 pickers will be working at the same time in the new warehouse’s manual picking area. In order to be able to handle the increasing order volume, the current multi-order picking strategy will be replaced by a batch-based picking strategy that is more efficient. The picked parts are then bagged, sorted by a bag sorter on an order-by-order basis and transported to the packaging workstations.

The expansion of e-commerce logistics is integrated into the development of a holistically synchronized logistics IT system that creates a uniform SAP system landscape for smooth omnichannel logistics. Since moving into the new logistics building is already finished, connecting the sorter in the goods issue area is in progress, which will be followed by changing the picking strategies, thereby adapting the site to the significantly increased requirements for e-commerce logistics.

“We are excited to start another project with the inconso experts and continue our long-standing collaboration. Due to our close and trusting collaboration with inconso, we always manage to realize large projects on time and within budget and support them ourselves shortly thereafter. This means that our SAP EWM system will also be perfectly prepared for future logistics processes at Ernsting’s family,” as Frank ter Duis, IT Logistics Coordinator at Ernsting’s family, emphasizes.

 

German Textile Retailer Ernsting to Expand Online Retail with inconso

Logistics software specialist inconso is working on a project to expand online retail for large German textile retailer Ernsting. The project kicked off with the construction and move to the dedicated location for e-commerce logistics in the town of Coesfeld-Lette. The textile retailer processes up to 3.3 million orders via its online shop that went online in 2003; all related logistics processes will continue to be uniformly planned and controlled via SAP in the course of expansion.

The new warehouse has five levels with, among other things, a bag sorter including a dynamic buffer for efficient pre-picking and a goods issue sorter in shipping. To expand its logistics capacities, Ernsting’s family is relying on SAP EWM (Extended Warehouse Management) to implement efficient planning and control for all goods movements using a central system basis. In addition, inconso supports the development of native Android apps in order to optimize process handling when using mobile terminals via an intuitive user interface.

This project has remarkable key performance indicators: In the future, up to 100 pickers will be working at the same time in the new warehouse’s manual picking area. In order to be able to handle the increasing order volume, the current multi-order picking strategy will be replaced by a batch-based picking strategy that is more efficient. The picked parts are then bagged, sorted by a bag sorter on an order-by-order basis and transported to the packaging workstations.

The expansion of e-commerce logistics is integrated into the development of a holistically synchronized logistics IT system that creates a uniform SAP system landscape for smooth omnichannel logistics. Since moving into the new logistics building is already finished, connecting the sorter in the goods issue area is in progress, which will be followed by changing the picking strategies, thereby adapting the site to the significantly increased requirements for e-commerce logistics.

“We are excited to start another project with the inconso experts and continue our long-standing collaboration. Due to our close and trusting collaboration with inconso, we always manage to realize large projects on time and within budget and support them ourselves shortly thereafter. This means that our SAP EWM system will also be perfectly prepared for future logistics processes at Ernsting’s family,” as Frank ter Duis, IT Logistics Coordinator at Ernsting’s family, emphasizes.

 

Hyundai Material Handling ‘Paint it Black’ for Oil & Gas Specialist

Aberdeen-based Bear Handling Ltd specialises in handling equipment across Scotland. The company also supplies the oil & gas industry and is the Hyundai forklift distributor for the region.

Bear Handling has recently secured a deal with a leading oil & gas operations company, WellGear UK, which has recently taken delivery of an 18-tonne load capacity Hyundai 180D-9 diesel forktruck – the first to be delivered into the region. The compact but powerful machine is powered by a Mercedes Benz 6R1000 209.7 kW engine and has a maximum lifting height of 4020 mm.

WellGear has experienced rapid expansion and has grown from employing just four staff in 2015 to over 150 in just four years within its Holland and Aberdeen divisions.

Murdo MacLeod, WellGear UK Managing Director spoke about their investment in the Hyundai brand and his dealings with Bear Handling, he said, “We were in the market for a new forklift due to business expansion. I got word of Bear Handling via a friend of mine who had worked with the company. I went to see John Maclaren at Bear and was impressed at his pragmatic approach and knowledge of the equipment.

Murdo continued, “In the yard, John had a 16-tonne Hyundai forktruck (160D-9) which I test drove and was really impressed. John said that Hyundai manufactured a larger 18-tonne model, which I decided would be the right machine for the job, based on the impressive performance on the 16-tonne machine.”

Murdo added, “I liked the compact size of the forklift. We don’t have particularly high doors on our workshop and the size of the machine was very compact for its weight capacity – we were able to lift 18 tonnes and still get comfortably through our doors.

Some of the competitors’ machines were quite tall in comparison to the Hyundai. I also liked the spacious cabin and its excellent visibility for the operators – it has practically a 360-degree view. The rear reversing camera is also very good. We didn’t require any ‘extra safety features on the machine, as with the Hyundai, they come as standard.”

Murdo joked, “The machine also has air conditioning – but we don’t need that much in Scotland!”

“I was also impressed that we could specify the machine in our company colours directly from the Hyundai factory in South Korea. From order to delivery was just 12-weeks, which is fantastic considering we ordered a ‘bespoke’ machine.”

He said, “We accept loads in the yard almost every day, so the machine is constantly loading and shifting containers and working on the racks keeping the working areas tidy. It’s on general workshop management for around 12-hours per day.

“We have quite a number of heavy lifts to do each day – some up to as much as 16.5 tonne. Our new forklift is able to lift this capacity with ease and we will use it instead of getting a crane in, which of course, saves us money. The operators who use the machine every day are really pleased with its performance.”

 

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