Combilift Donates 75,000th Truck to Charity

As part of Combilift’s celebrations for its 25th anniversary, the Irish materials handling specialist has announced that it is donating its 75,000th truck – an Aisle Master articulated forklift – to Convoy of Hope, a non-profit humanitarian and disaster relief organization.

Convoy of Hope works alongside communities and its wide network of volunteers aim to alleviate poverty and hunger and to bring help and hope wherever they are most needed in the world. As this type of aid is sadly always in demand, operational expansion has also seen a corresponding increase in the requirement for warehousing capacity to accommodate the vast volume of supplies that are stored and ready for delivery to areas in need.

The World Distribution Center is based in Springfield, Missouri, and from this location at the “crossroads of America” truckloads of relief supplies and food are sent on their way across the USA and further afield around the globe. Combilift supplied its first Aisle Master for this site four years ago, and a further three units were delivered last year. Convoy of Hope’s Senior Director – Distribution Jeff Smethers, said: “A lot of our exponential growth has been down to the Aisle Masters, as they enable us to get more loads in and out faster. And thanks to Combilift’s free warehouse layout service and the Aisle Master’s narrow aisle capability, we have achieved the best possible storage density and very efficient operation.”

The announcement was made at a gala dinner in Chicago during the ProMat trade fair, where Combilift’s CEO and Co-Founder Martin McVicar said: “The work that Convoy of Hope does is invaluable to relieve suffering around the world and we wanted to make our own contribution by donating our 75,000th truck to this very worthwhile charity.”

Erick Meier, Senior Vice President – Supply Chain at Convoy of Hope, said: ”We are so grateful that Combilift and Martin and the whole team have actually given us one of these trucks for our operations. This is going to help people for years and ensure that every day someone in the world will receive aid – and that brings hope.”

 

 

New Hybrid Ferry Docks at Limassol

P&O Ferries’ newly commissioned Fusion Class vessel ‘P&O Pioneer’ has docked at DP World Limassol port on its journey from Guangzhou, China to Dover, United Kingdom.

The industry-leading P&O Pioneer arrived on Wednesday for bunkering, as it makes its way towards Dover, where it is expected to become fully operational on the English Channel route to Calais in May 2023.

The vessel’s first trip to its new home has been aided by DP World’s vast global network of terminals allowing it to dock in one of its own terminals where it will be fully serviced by various specialist teams from within the global firm’s group of companies.

DP World’s integrated services will provide berthing, bunkering, and marine services while the vessel is docked at Limassol. Unifeeder and P&O Maritime Cyprus will be responsible for bunkering and marine operations, while DP World Limassol terminal operators will be in charge of berthing the vessel while it remains at the port.

The Pioneer is set to be the world’s largest double-ended hybrid ferry with two bridges meaning there is no need for it to turn around in ports, saving fuel on every roundtrip. Forecasts anticipate that P&O Pioneer will deliver a 40% reduction in carbon emissions on the Dover-Calais route from its first day in service, making it the most sustainable ferry ever to sail between Britain and the Continent and a true leader in advancing the UK maritime sector’s journey towards net zero.

Important step

Peter Hebblethwaite, CEO of P&O Ferries, said: “The delivery of P&O Pioneer is an important step for P&O Ferries, and one that will bring advanced sustainable technology to the Dover-Calais crossing. We are excited to offer our passengers and freight customers the chance to experience this state-of-the-art new ferry on our busiest route, which is also one of the UK’s most important connections with the continent of Europe.

“Last summer we carried more than one million passengers on this route and are looking forward to an exciting summer ahead with the first of our two new ships.”

Nawaf Abdulla, CEO of DP World Limassol, said: “I am delighted to be inaugurating this state-of-the-art hybrid ferry at DP World Limassol Terminal, in the presence of key government officials and stakeholders of the maritime sector.

“The fact that leading companies such as Unifeeder and P&O Ferries, which are both part of the DP World Group, choose to register their vessels in Cyprus is a testament to the country’s favourable Tonnage Tax System (TTS) and the government’s efforts to make the Cyprus flag more competitive. Our global range of products and solutions, from ports and technology to marine services and logistics, enables us to create end-to-end, sustainable supply chain solutions that can reshape the way the world trades.”

The Fusion Class vessel allows P&O Ferries to cut fuel use on each crossing, as it is propelled by a combination of fuel and battery power. Reductions in fuel usage and emissions are delivered by the hybrid system by allowing the Pioneer to operate from its Energy Storage System while manoeuvring or in port and is designed to have the capacity to become fully carbon neutral in the future. The modular design of the ship allows for modifications to welcome developing technology and as more charging stations are brought in at ports, current generators on the vessel can be removed and replaced with batteries.

The P&O Pioneer is the first of two identical purpose-built “Fusion Class” sister-ships ordered for the Dover – Calais route, both of which have been registered in Cyprus. The second ship, P&O Liberte, is expected to join in service towards the end of 2023.

 

EPAL Reports Record Pallet Repair Figures

EPAL UK and Ireland has reported an uplift in the number of pallet repairs carried out across its network, as customers seek to mitigate the impact of growing supply chain costs.

The organisation, which administers the EPAL system for the UK and Ireland region, said more than 100,000 pallet repairs took place for the first time during 2022, as businesses increased pallet reuse for reasons including sustainability and reducing costs.

Production of new EPAL pallets also grew year-on-year in the UK market in every month of 2022 to a total of 1 million across the year, a record for the country. In Ireland, production remained largely stable, despite challenging conditions that affected availability of timber at times during the year.

Felicity Smith, National Secretary for EPAL UK & Ireland, said: “We are really pleased to see reuse of EPAL pallets going up for another year to hit these record levels. Driven by increasing cost pressures, as well as the increasing legislative and customer demands on sustainability, more supply chains are looking to recondition, repair and reuse their pallets. The EPAL network of licensed repairers is expanding, which is making it easier for them to do this.

“This, alongside the growth we saw in the production of EPAL pallets during 2022, is further indication that more customers are asking their suppliers to use EPAL to make their supply chains more efficient, sustainable, and ISPM 15-compliant.”

Administering some 650 million EPAL Euro pallets and 2 million box pallets internationally, EPAL is the world’s largest open exchange pool.

 

Europe Takes the Lead in Sustainable Growth

The unprecedented number of Extended Producer Responsibility legislation that has been greenlighted since the advent of 2023 across Europe no doubt signals a new level of environmental awareness on a governmental, rather than merely social level, writes Elena Rotzokou (pictured), Global Extended Producer Responsibility (EPR) Researcher at Ecoveritas.

European legislative bodies have mobilized themselves en masse since March 2022, which is when several proposals aimed at product sustainability saw the light of day, most notably a circular economy business model. All these proposals fall under the ambitious purview of the European Green Deal, first approved in 2020, whose goal is to achieve incremental sustainable growth so that Europe becomes the first climate-neutral continent by 2050. Green Deal legislation has proven most adaptable to the times. In the face of an era of overwhelming environmental catastrophe, which has just been capped with the war in Ukraine, the European Commission has issued a matching response: the European Digital Product Passport (DPP) initiative.

What are digital product passports? As the term implies, each product placed by a business on the EU market will need to carry its individual information passport, access to which will need to be provided via a data carrier to a unique product identifier (UID). The EU aims for a 2026 date by which to implement the legislation across three industries: apparel, batteries, and consumer electronics – with more to follow. Food and pharmaceutical products will be excluded. Through data transparency and accessibility, the product passport initiative seeks to raise awareness and encourage environmentally friendly action across all parties involved in a product’s lifecycle: manufacturers, distributors, and end consumers.

The logistics behind product passport use might seem complicated at first glance but are, in fact, straightforward: all a consumer needs to do is scan the product QR code with their phone to access DPP information. To help businesses understand their role in effectively making those passports a reality, several data specification standards have already been established at this early stage to demystify the process. For example, digital links accessible through a unique product identifier will need to be added to the products themselves rather than outer packaging or tags. Interested parties should be able to access information relating to raw materials, manufacturers, distributors, retailers, and recycling options.

Traceability systems are to be in place to enable tracking all procedures leading from raw materials to the finished product. Measures will be taken to implement data collection and combination systems to meet the reporting requirements for the passports. Whoever on the supply chain brings a product to the market will carry the responsibility for guaranteeing DPP data accuracy.

As far as the packaging industry is concerned, a range of data availability requirements are expected pertaining, among other things, to product and product packaging weight and volume, durability, reusability, reparability, the presence of substances inhibiting circularity, energy and resource efficiency, recycled content, remanufacturing, waste generation, resource use, microplastic release, and carbon footprints.

Sustainable Growth

In addition to batteries, apparel, and electronics, there is pressure on more industries to adopt the DPP initiative, such as textiles (especially furniture), plastics, chemicals, construction, and automobile manufacturing. Since the 31st of January and until the 5th of December, the European Commission is conducting consultation on various product categories that will be impacted by this law, such as textiles and footwear, furniture, cosmetics, aluminum, plastic and polymer, paper, and glass.

Legislation pertaining to data accessibility and traceability information has already affected EPR laws for plastics, and so DPPs should be a crowning moment in what is already an unfolding process. If all obligated parties cooperate effectively, digital passports might come to be an inextricable part of products, to the point where, ultimately, all products come to life equipped with passports.

2026 is not far away and further guidelines are expected to start trickling in throughout the coming months to inform obligated businesses of how they should expect to be impacted by DPPs.

At Ecoveritas, we understand that this admirably ambitious initiative may seem daunting to most businesses, especially since requirement specifications are not widely available or clear at this point. Whatever the nature of your business, if you sell in-scope products to the EU, it is wise to start making steps towards coming to terms with what this piece of legislation entails and what you will need to do to comply in time and with all standards; and this is where we come in.

Ecoveritas has been and will continue to keep a close track of information on the Digital Passport Product initiative so as to ensure our clients are duly prepared to face their obligations when the time comes. If you expect to be affected by this law, get in touch with us today to learn more about our exclusive EPR matrix and rigorous consulting services.

 

 

Asia-Pacific SC Consultancy Expands to Europe

A leading end-to-end supply chain consultancy, TMX Global, is expanding into the EMEA market with a central London location and the strategic hire of Gerry Power, UK Head of Country.

Surging demands, supply shortages and inflationary pressures are putting increasing strain on supply chains throughout the EMEA region, driving an increasing need for businesses to be more resilient, agile and adaptable to fuel future growth. As the EMEA region continues to navigate its way through several years of disruption and upheaval, TMX’s specialist knowledge in designing supply chains of the future will help prepare organisations across the region to stay ahead of the disruption and gain a competitive advantage.

Founded in 2010, TMX Global is a specialist supply chain consultancy with offices in Australia, Singapore, Vietnam, New Zealand, Thailand, and Malaysia. The new London office is located at One Kingdom Street, Paddington – where TMX joins tech giants Microsoft and Accor.

In 2021, TMX Global (formerly TM Insight) acquired Xact Solutions in a move that saw the consultancy double the size of its team and secure its position as the largest independent supply chain and business transformation firm in the Asia Pacific region.

The organisation’s clients include Coca-Cola Japan Bottlers Inc, UNIQLO, Australia Post, BMW, Asahi, and Australian supermarket giant Coles. As it kicks off its EMEA expansion, TMX Global is working with one of the UK’s most trusted brands and largest specialist clothing, beauty, home and food retailers.

To lead the expansion, TMX Global has appointed industry heavyweight Gerry Power as UK Head of Country. Gerry has more than 30 years’ experience in the supply chain sector, with 22 of those spent leading TNT operations in India and Malaysia. He has also held senior leadership roles delivering strategic growth in the aviation, 4PL, and e-commerce space across both UK and Asian markets.

Power said: “I’m delighted to join TMX and head up the organisation’s expansion into the Europe and the UK. Events of the past three years have posed threats to supply chains in the EMEA region like we’ve never seen before. From Brexit to the pandemic, to the current challenges of the conflict in Ukraine – supply chains have been thrown into the spotlight and we’re seeing more organisations explore how they can ensure their operations are more robust, agile and flexible. I’m excited to replicate TMX’s commitment to designing and delivering bespoke and tailored end-to-end supply chain strategies that help provide clients with a competitive edge in the UK.

“Our base in central London provides us with a great location to service our clients across the UK as well as throughout Europe and I see enormous scope for growth in this region. Now that we’re on the ground, we’re assembling a best-in-class team to help future proof supply chains for our clients locally.”

Travis Erridge, Co-Founder and CEO at TMX Global, said: “In the past few years, there’s been an increasing demand for strategic supply chain expertise around the world and as a result we’ve always had our sights on global expansion. This entry into the EMEA market is a significant milestone for us, as we invest in full delivery teams and an office in central London. We’re also delighted to secure the appointment of Gerry Power to lead our expansion and consider this an exciting time to be part of TMX Global’s growth. We look forward to announcing more strategic hires as we strengthen our team on the ground throughout the region.”

Milan Andjelkovic, Co-Founder and COO at TMX Global, added: “The UK is an important market for the supply chain industry, and we see strong alignments in the TMX approach and the business needs of organisations in this region. As a result of ongoing economic and political disruption worldwide, the pace of change is only accelerating in supply chains throughout the UK. Our team of industry leaders are committed to innovation, and we’re excited by this unique opportunity to establish ourselves in the centre of London and share our experience and expertise with the EMEA market.”

 

ROCKETSOLUTION to Display Shuttle System at LogiMAT

The focus of this year’s LogiMAT trade fair appearance by ROCKETSOLUTION is the innovative RSX1 shuttle system. The very robust small parts storage system for loads up to 50kg is characterised by maximum compaction of the storage locations and low susceptibility to faults. It can be flexibly scaled and easily integrated.

With its flagship product RSX1, ROCKETSOLUTION says it continues to be on the road to success. Currently, eight projects are being rolled out in companies from the automotive, retail, industry, fashion and third party logistics sectors. ROCKETSOLUTION can be found in Hall 1 at Stand A35.

Whether it’s a distribution centre, decentralised buffer storage, micro-fulfilment centre in urban areas or for manufacturing automation: the RSX1 shuttle system can be used to automate small parts warehouses to great advantage. It offers maximum compaction with the highest possible system performance. Compared to conventional shuttle systems, the RSX1 reduces the required space by more than half and increases efficiency and profitability in small parts storage. It can store up to 30m high, up to six times more than height-restricted cube systems.

“At the moment, eight systems are being installed or are already in live operation at our customers from different industries. From highly dynamic RSX1 systems as a full expansion to ultra-flexible roaming systems, both variants of our system are installed,” says André Nowinski, Managing Director of ROCKETSOLUTON. The company, which has been active on the market since March 2021, works together with its partners in Germany, Austria, Switzerland, France, Italy, the Netherlands, Slovakia, Slovenia, Spain and Sweden. “The number of integration and distribution partners has now grown to nine,” adds Florian Vent, founder and managing director of ROCKETSOLUTION.

With the flexible RSX lifts, up to 1,500 storage and retrieval operations per hour and aisle are possible, depending on the configuration. Thanks to the standard four-deep storage, the system requires significantly less space while maintaining the same performance. The ultra-compact design also allows the usual aisle clearances to be halved. The intelligent container arrangement, space-saving lifter transfers without additional conveyor technology in the racking as well as intelligent maintenance accesses further reduce the unused space in the storage system. The flexible storage depths and the variably installable lifts also make it possible to adapt to difficult structural and spatial conditions.

A new type of load handling device, which does not push the containers into the racking, ensures that the containers guided in the racking are lifted in and out particularly safely and precisely. This ensures additional process reliability (no “dancing dead”) and reliable system availability.

Due to its design, the RSX1 already works from a container height of 100mm without any loss of space. With identical storage space, it offers up to 100% more storage capacity than conventional shuttle systems. As a result, companies can benefit from reduced operating costs and a better eco-balance when using an RSX1 system.

At LogiMAT, ROCKETSOLUTION Managing Director André Nowinski will be available to discuss the latest developments, innovative projects and the future strategy of the technology manufacturer.

 

Jungheinrich Optimises UK Engineer Audits

Covid-19 has been the catalyst for a dramatic reinvention of the way Jungheinrich UK carries out inventory audits and compliance checks with its engineers, and key to the project has been the creation of an innovative mobile working space for the parts inventory team.

Across the UK, Jungheinrich’s engineers support our customers from a network of ‘genuine parts storage locations’. Supporting the engineers are our inventory controllers, who ensure that the equipment engineers use is safe and that each location has the appropriate amount of parts stock to cover direct demand from our customers. Their annual checks also help engineers work more efficiently and identify any surplus parts that can be returned.

“A ‘storage location’ could be a client with 200 trucks and engineers permanently based on site,” explained Duncan Harrison, Head of Operations and Contract Management at Jungheinrich UK. “It could also be an engineer operating from a van. Each location will carry a number of genuine parts that they use most frequently. If they don’t have the required part, they can order it for overnight delivery direct into their storage location from our UK parts distribution centre. As well as ensuring the optimum parts replenishment schedule for each storage location, the inventory team ensure testing of the engineer’s tools and safety equipment is up to date.”

Prior to the pandemic, controller and engineer would travel to a strategically placed site, complete the audit and return to their respective bases. “It wasn’t so much of an issue because there was generally a depot within a two-hour radius of the engineer,” he noted. When Covid struck, however, the site access changed. Audits remained essential but completing them meant engineers and inventory controllers had to travel much further.

This led to higher fuel consumption, higher costs, a higher carbon footprint for our audit activities and lost time that our engineers could ill afford.

Harrison devised a solution: to build a mobile working space set up to deliver the inventory checks. Inventory controllers would then drive to each engineer and perform the necessary tasks and tests.

Jungheinrich UK partnered with BOTT, leading UK van conversion specialists, who worked with it in the adaptation of the vans to cater for the inventory controllers’ needs by adding lighting, desks, storage bins, electricity ports, hot water boiler and heaters.

“We did a lot of design work on one of our Mercedes Sprinter vans to enable it to provide everything the individual controller needs to carry out all of the daily tasks they would normally carry out at a site,” said Harrison. “There are certain tasks that from a compliance perspective must be completed once a year but we tailor the frequency of the parts inventory audit dependent upon the stock value and turn ratio. Now all of that can be done from the van.”

Our inventory controllers are now able to travel anywhere in the UK to carry out their checks, and because they visit the engineers, the process eliminates one vehicle’s carbon emissions from the process and frees a significant amount of engineer time that would otherwise be lost in travel.

Jonny McCormack, now Inventory Control Team Leader, the first Jungheinrich controller to receive a van, commented: “Having recently joined Jungheinrich, I was very impressed with this innovative way of conducting our checks. It has been a great benefit being able to see how the company is able to further support their environmental footprint by thinking outside the box and make a job that was struggling in a dated system more efficient for everybody, as well as working in a way that keeps in time with the current landscape.”

Harrison added: “The vans are helping us improve our processes, and they ensure the engineers can get back to their patches quicker. The engineers and the service teams think it’s brilliant because they don’t lose an engineer for a whole day. From a business perspective, this new method has really futureproofed our inventory check process. We no longer have to rely on this ever-changing business landscape to make business decisions. We can still audit our engineers and continue to reduce their miles travelled.”

 

Yale Reveals New Lift Truck Identity

Yale Materials Handling has changed its brand name to Yale Lift Truck Technologies. The rebranding reflects the company’s emphasis on technology-enabled lift trucks for warehouse and intralogistics operations, delivered through a strong network of independent dealers.

Yale says the rebrand highlights how it is responding to ever-changing market conditions and demands, whilst emphasising its strengths in providing solutions for customers’ needs.

“The intralogistics landscape is in a state of growth and innovation, particularly across Europe, Middle East and Africa,” explains Stewart Murdoch (pictured), Senior Vice President, Managing Director – EMEA, Hyster-Yale Group. “As supply-chains evolve ever faster, Yale is also evolving to support customers and provide bespoke solutions to meet their challenges.”

Yale specialises in developing lift-trucks and the integration of technology. This combined with its heritage, knowledge, and working with its dealer partners, enables it to deliver the perfect fit for customers. “The brand name Yale Lift Truck Technologies reflects the way we are evolving with our customers to deliver the right solutions for their application-specific needs,” said Murdoch.

The new brand name is founded on a smart design philosophy and technology integration. This builds on Yale’s 100-year-long heritage of designing and manufacturing reliable lift truck technologies which keep evolving to meet the challenges facing today’s industries.

As part of the rebrand, there is a new logo and visual identity for Yale Lift Truck Technologies. The new logo is representative of the Yale ’Y’, the ‘boxes’ it moves for customers, and ‘arrows’ to indicate its desire to help customers with upward growth and increased productivity while pushing down costs.

Yale and its network of dealer partners are focused on customer success and supporting productivity, efficiency, and sustainability in the fast-changing intralogistics market. “Flexible, high-quality service and fast adoption of innovations will be key for meeting the perpetually increasing need for faster delivery times in our customers’ warehouses,” said Murdoch.

Yale has an established record of technology-driven lift truck solutions. This includes a full line of lift trucks and warehouse trucks, robotic lift trucks, various power options for electrification, next-generation operator assist technology and customer-specific solutions. All delivered to customers through its dealer partners.

Yale’s dealer partners create long-lasting, successful relationships with customers. This ensures that the right advice and flexible solutions can be delivered to warehouse and intralogistics operations, every time they are needed. Through them, Yale also delivers top-class maintenance and service support. “Our independent dealer partners allow Yale to focus on what we do best – the design and manufacture of innovative, reliable, and efficient lift truck technologies that last. While our dealer partners bring an in-depth understanding of what it takes to make our customers successful,” concluded Murdoch.

 

Rajant Launches Credit Card-Sized Wireless Node

Rajant Corporation, the pioneer of Kinetic Mesh wireless networks, has unveiled its new Cardinal BreadCrumb module at ProMat. The Cardinal is powerful, lightweight, and notably the smallest within Rajant’s portfolio of industrial wireless nodes. Orders for this first-ever BreadCrumb module specifically tailored to the needs of robotic automation in the warehouse market and Industry 4.0 will be taken starting next week.

Designed with automation robots in mind, including collaborative robots, automated storage/retrieval systems, autonomous mobile robots (AMRs), unmanned guided vehicles (UGVs, and more, Rajant says the Cardinal can enhance your on-the-move connectivity in the most challenging environments. The Cardinal extends the range of traditional Wi-Fi past the limitations of fixed infrastructure with no line-of-sight requirements using two transceivers having a combined data rate of 1.73 Gbps. In addition to robotics and infrastructure in warehouse automation, this wireless node has applications as part of irrigation in agriculture, reclosers in energy, PLC controls in oil and gas, drone and UAV in the military and light show markets, and process automation in the manufacturing industry.

Rajant channel partner Gray Solutions’ Ale Walker, Director of Business Development, says: “Rajant’s latest release, the Cardinal, will transform how organisations think about lights-out operations. The Rajant Cardinal will provide connectivity between systems within a facility and will be a critical piece of infrastructure in manufacturing and warehousing across the globe. The benefits of having the Cardinal in facilities will not only enhance operations productivity and throughput within a plant but will always ensure connectivity between systems.

“The Cardinal gives the customer the confidence that its plant will stay connected regardless of the technology (robotics, AGVs, ASRs) deployed. Installing the Cardinal also provides the customer with the modularity and flexibility to scale up by deploying more systems without fear of lost connectivity in the plant and the ability to better respond to market trends, scale-up periods, and lights-out operations. Interrupted connectivity causes production disruptions, which leads to fewer products out the door, which means less profit and unhappy end users. Staying connected is one of the foundational pillars of manufacturing and warehousing worldwide.”

Rajant EVP of Sales and Marketing Geoff Smith adds to Walker’s comments: “Our latest industrial temperature IP40 dual radio BreadCrumb module is our smallest form factor to date focused on robotics that make Wi-Fi and LTE/5G better while enabling connectivity to billions of Wi-Fi IoT devices. Rajant provides extended range by supporting high-capacity M2M communications, which automatically works around physical and RF obstructions. We’ve been doing this for 21 years, so Rajant understands the requirements for secure critical communications.”

 

Manhattan Benchmark Reveals Retail Winners

Manhattan Associates Inc., in partnership with Google Cloud and Zebra Technologies, has announced the findings of the industry’s first real-world analysis of Unified Commerce in specialty retail. The Unified Commerce Benchmark for Specialty Retail, conducted by Incisiv, assessed 124 retailers across 11 specialty retail segments on the implementation of 286 key attributes of Unified Commerce.

Based on insight from real purchases, returns, and customer journeys across digital and physical channels, the benchmark reveals the common attributes of successful retailers and the opportunities for others to improve their customer value and modernise operations. Of the 124 retailers benchmarked, 15 emerged as leaders. These brands are Academy Sports + Outdoors, American Eagle Outfitters, Belk Inc., Crate & Barrel, Levi’s, Macy’s, MAC Cosmetics, Neiman Marcus, Nordstrom, Pandora, REI Co-op, Saks Fifth Avenue, Sephora, UGG and Zales.

In today’s rapidly evolving ecosystem, retailers need complete visibility on and insight into every aspect of their business, from back-end to customer-facing. Unified Commerce solutions combine a retailer’s front- and back-end systems to establish a single view of the business. That single view informs better decision-making and enhanced customer experiences, while enabling brands to identify and respond to trends quickly, ultimately driving stronger revenue growth by up to 6X. However, consolidating systems and building a cohesive Unified Commerce solution can be quite challenging.

Retail Challenges

The benchmark identified the following common challenges in retailers’ efforts to adopt this new model:

  • Personalisation – Retailers must be able to identify shopper intent and curate a personalised experience that meets their expectations. However, only 38% of the retailers studied give their store associates access to shopper purchase history and wish lists across all channels. Only 20% of the retailers studied provided personalised product recommendations and offers. As a category, digitally-native vertical brands (DNVBs) outperformed the broader retail cohort in this area, with 42% offering advanced personalisation capabilities – 16 points ahead of the overall group examined.
  • Real-Time Inventory Visibility – Visibility into allocatable and saleable inventory and rich findability are critical for retailers wanting to provide a seamless omnichannel experience. Only 29% of the retailers studied provide real-time inventory statistics on their product detail pages.
  • Convenience and Flexibility – Today, convenience is about more than just speed of delivery. Convenience encompasses providing multiple payment and delivery options and the ability to make changes to an order after the sale. Only 15% of the retailers studied provided the option to change fulfilment method post order confirmation. On an average, only 27% of the retailers provided the ability to return store purchases online.

Driving Strong Growth

“Shoppers don’t see channels the way retailers do. Unified Commerce can only provide the highly customised shopping experience expected by today’s consumers if there is true visibility of inventory availability, and flexibility during and after the sale,” said Manhattan Associates president and CEO, Eddie Capel. “Embracing a Unified Commerce model can drive strong business growth, high revenue opportunity, lead to competitive advantage and heightened customer loyalty that every retailer covets. With the right technology and solutions, they can outperform their peers by as much as 6X.”

“Zebra Technologies is helping retailers globally optimise their inventory and engage their associates to improve productivity and deliver an elevated customer experience,” said Bill Burns, Chief Executive Officer, Zebra Technologies. “This new benchmark highlights the important role that real-time inventory visibility, front-line worker enablement, and fulfilment flexibility play in driving Unified Commerce, and we have the right solutions to deliver these benefits.”

“In order to deliver on the promise of Unified Commerce, retailers must connect digital and in-person experiences, and all of the data and systems that enable them,” said Carrie Tharp, VP of Retail and Consumer at Google Cloud. “Manhattan Associates’ partnership with Google Cloud on this benchmark shows how retailers can make it easy for customers and store associates to find the right products online and instore by implementing a unified commerce strategy backed by data and AI.”

New Battleground

Giri Agarwal, Chief Strategy Officer at Incisiv commented: “Unified Commerce is the new battleground for retailers to differentiate themselves. Our 2023 Unified Commerce Benchmark shows that leaders who have adopted unified commerce deliver highly nuanced, seamless customer experiences across channels, leveraging technology and data to drive revenue growth. The insights from this benchmark won’t just help retailers keep up, it will help them stand out.”

Click HERE to view the complete 2023 Unified Commerce Benchmark for Specialty Retail.

 

Subscribe

Get notified about New Episodes of our Podcast, New Magazine Issues and stay updated with our Weekly Newsletter.