Whittard Expand Tea Supply and Fulfilment Partnership

Wincanton announces the extension of its partnership with premium tea and coffee retailer Whittard of Chelsea.

The relationship, which began in 2012, has been extended to support Whittard’s ongoing UK and international growth across both eCommerce and physical retail. Under the renewed contract, Wincanton will continue to manage both B2C and B2B fulfilment operations from its state-of-the-art eFulfilment centre, DC7, in Northampton.

On B2C operations, Wincanton will continue to handle online order fulfilment for customers across the UK and international markets, managing everything from storage and pick-and-pack to multi-carrier delivery services. For B2B, Wincanton will continue to oversee stock distribution to Whittard’s UK stores and, e-commerce fulfillment and international wholesale partners – ensuring shelves are restocked efficiently and reliably throughout the year.

The partnership has delivered strong operational performance across its duration, culminating in picking accuracy of 99.99%, and 99.5% accuracy for outbound eCommerce orders, this year.

The contract also includes a range of specialist services. These include managing the certification requirements for international shipping – critical for efficient and regulation-compliant international trade – and Whittard’s unique personalisation services, from   bespoke blending and packaging of tea and coffee products to packing gift orders and personalised gift messages.

Carl Moore, Managing Director – eFulfilment, at Wincanton commented: 

“Whittard is a truly iconic British brand and we’re proud to continue supporting their growth in the UK and beyond... This contract renewal reflects the strength of our partnership and our shared commitment to innovation and an exceptional customer experience. As Whittard looks to expand its retail footprint, our logistics expertise and scalable fulfilment solutions will continue to play a vital role in enabling their success.” Carl Moore

Tom Baker, Chief Financial Officer at Whittard said: 

“As Whittard continues its strong growth in the UK and globally it is key to have reliable logistics partners that can scale with us, and we are pleased to continue our partnership with Wincanton.”

DHL eCommerce Open New Site to Meet Rising Demand

DHL eCommerce, the e-commerce logistics specialist of DHL Group, today announces the opening of a new facility in the Midlands. The new depot, in Minworth, Birmingham will increase handling capacity by 50% and service over 80 core routes with a further 30 during peak season.

The newly refurbished 9,700m2 site, developed by Mileway, is strategically located within the heart of the UK’s logistics “golden triangle”. By placing the facility in this location, DHL eCommerce will be able to service more customers across the Midlands region.

Operating solely on electricity, the depot has 13 electric vehicle charging points to minimise delivery emissions. The facility also features an integrated rainwater harvesting system to reduce its water consumption and has achieved an EPC A rating.

Stuart Hill, CEO of DHL eCommerce UK, says: “We are thrilled to announce the opening of this new depot in Birmingham. As demand continues to grow across the UK, having a strategic location in the Midlands that connects us to even more customers is crucial. The location coupled with the sustainability credentials of the new site means we will serve more customers, more efficiently and more sustainably.”

The new site forms part of DHL eCommerce’s €560m investment in the UK announced in 2022 and follows the opening of its new 25,000 m2 parcel hub in Coventry earlier this year.

Powering the Future of OOH

Big growth is predicted for the out-of-home (OOH) delivery market over the next decade and eye-catching start-up Bloq.it intends to be at the heart of that expansion. Paul Hamblin meets co-founder and COO, Joao Lopes.

As ecommerce delivery models evolve, the out-of-home (OOH) delivery method is an increasingly attractive one for cost-conscious retailers and their logistics providers. Obvious result? More and more companies want to build, deploy and manage slick, efficient, and reliable locker networks throughout their territories.

And that is easier said than done.

Building a locker network across a country or group of countries is complex and fraught with challenges. Think of the project scope: you must find a locker manufacturer. Then someone to build you reliable software to link with your systems so that you can communicate successfully with customers about their orders. After that, another third-party is required to select sites and then deploy effectively at the chosen sites, probably having to make significant structural changes to that site before doing so. It is slow, it is complicated, it distracts from your core business. After all, if you’re a retailer or a logistics provider, your business is selling and distributing goods – it is not about building and maintaining a locker network.

Enter Bloq.it. The Portuguese-founded start-up says it is now the fastest-growing ‘Smart Locker’ company in the world and the numbers are impressive: 800% revenue growth year-on-year, 120% head count growth in the same 2022-2023 period. It has just completed a Series-B funding round of €28 million to enable even faster growth.

Co-founder and COO Joao Lopes (pictured, below) explains: “Our model is straightforward. Companies that want to launch locker networks need someone to provide the complete solution for them. We consider ourselves to be network builders for these businesses, and that means we provide the hardware components, the software components, management, third party integration, any customisation that is required, as well as the functionality, security, scaling.”

It doesn’t stop there. “We will also take care of field operations. If you’re building a network, naturally you want to deploy fast, and it’s not generally a quick matter to deploy a 600kg machine that is safe, secure and compliant. You need a proper process, and tools to carry out that process reliably. The same goes for support and maintenance. You need to be able to react quickly and effectively, because users are going to notice if you don’t.”

Commitment to Neutrality

Alongside Bloq-it’s network-building capability is its commitment to neutrality. “We need to be trusted to build networks for multiple partners, some of whom are likely to be in competition with each other, so it’s absolutely vital that our neutrality is visible and proven,” he asserts, citing fast-growing European online clothing retailer Vinted in evidence.

“Look at our results with Vinted, who have now built an extremely successful network. It’s happened because we invest continually. We have strong engineering teams consistently improving our lockers and our software, we are close to the customer and we understand their networks.”

A good example of Bloq-it’s understanding of customer challenges is NEXT, it’s next-gen autonomous locker. “One of the biggest costs of deploying network is site adaptation,” explains Joao Lopes. “You need a power connection, you might need to undertake expensive and time-consuming ground works. NEXT overcomes those issues at a stroke because it is battery-powered and is supplied with a concrete base. It can be dropped into position and start work straightaway.”

He is confident about the opportunities ahead for Bloq.it: “The more pressure there is on delivery costs, the more companies are likely to push people to OOH,” he argues. “There is a lot of growth ahead. Hundreds of thousands of lockers will need to be deployed in Europe in the next five to 10 years, and that’s where we are focused.”

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