Four Trends Reshaping Returns

The growing importance of marketplaces, sustainability and recommerce will drive four key trends in customer returns in 2026, according to new data from logistics and returns experts.

Advanced Supply Chain and ReBound by Reconomy surveyed 900 retail supply chain decision makers* to find out what will influence customer returns processing and management next year. The research identified four trends:

1) Making returns customer centric. Supply chain professionals (22%) ranked improvements in customer service as their top returns priority for 2026. Goals include making returns faster (19%), reducing the costs of returns for shoppers (17%) and shortening lead times for customer refunds (16%).

2) Streamlining salvaging. Retailers and brands want to increase the salvage rates (19%) of goods being sent back. A third of businesses (33%) plan to outsource returns processing to help optimise repair and restoration process in 2026, as they aim to boost sustainability and compliance, and develop recommerce models. 18% referenced Extended Producer Responsibility (EPR) schemes as a key driver for optimising returns processing and strengthening salvage rates, while 27% are prioritising recommerce as part of their 2026 returns strategies. 32% are focusing on improving the rerouting of ‘beyond-repair’ returns to recycling.

3) Localising returns. The growing success of marketplace retail models is making international growth accessible and affordable for a wide range of brands. Attention is now switching to localising returns management to manage costs and reduce supply chain mileage. 35% of supply chain professionals have made local returns consolidation a top-ranking priority for next year. 18% are actively focusing on improving the returns management of goods sent back via marketplaces, with 16% keen to enhance the visibility of customer returns.

4) Monetising returns. 2026 will see the continued trend of retailers and brands prioritising the productivity and profitability of returns processing and management. 18% are adapting strategies to generate more revenue from returns, with emphasis on duty drawback from cross-border returns (20%), decreasing back-to-stock time (16%) and reducing losses caused by returns fraud (14%).

Alexandra Romantseva (pictured, above), Head of Marketing at ReBound and Advanced Supply Chain, said: “Growing consumer preferences for marketplaces, recommerce and sustainability can increase the complexities of goods being sent back by shoppers. There’s a risk of reverse logistics processes becoming longer and more fragmented, and this occurring at a time when legislation and consumers increasingly require supply chains to be more resourceful. Businesses are embracing this as an opportunity to rethink returns strategies.

“Emphasis is being placed on treating returns as a strategic driver for supporting sales, customer satisfaction, sustainable practices and cost management. Sophisticated tech is enabling this and it’s why, for example, we see around a third of professionals (31%) prioritising portals for e-commerce returns, and technical capabilities ranking highly during the outsourcing of returns.”

Stuart Greenfield (below), UK and European Sales Director at Advanced Supply Chain, added: “Forward-thinking businesses view returns as a supply chain hot spot for advancing circularity. Clearly defined salvage rates and robust quality inspections, backed up by returns management software and systems that enable connectivity and enrich supply chain data, can minimise waste and errors. This is why there’s such a strong focus on salvaging and localising returns – trends that are likely to grow alongside the popularity of marketplaces and recommerce.”

*About the research: Censuswide carried out online surveys of 901 senior supply chain decisions makers working throughout the e-commerce sectors in the UK, USA, Italy, France, Germany and Spain. Research was completed in October 2025.

DX Acquires HBC Logistics

DX, the parcel, freight, document and fulfilment operator, today announces the acquisition of HBC Logistics Ltd, a third party logistics and same day services business based in Bedfordshire, UK.


The acquisition comes just six months after the appointment of Ian Truesdale as CEO last July by DX’s parent company, H.I.G. Capital, a leading global alternative investment firm with $70 billion of assets under management. It marks the first step in the company’s next phase of growth and reflects the leadership’s ambitions to scale and evolve DX.


Founded in 2017, HBC Logistics delivers rapid and scheduled logistics solutions, offering warehousing and fulfilment, palletised freight, same-day courier services and international shipping. It is headquartered at Stratton Business Park in Biggleswade, where it operates a 62,000 sq ft. facility, and has additional support centres in Hertfordshire, Cambridge and London. Its footprint spans the South East, West Midlands and East Midlands, supported by a diverse fleet ranging from small vans to articulated HGVs. It is a Platinum-rated member of the United Pallet Network and Palletforce, and partners with a number of global carriers. In recent years, the business has also taken steps to strengthen its sustainability credentials, including partnering with Carbon Neutral Britain, the UK’s leading carbon-offseting initiative.


Ian Truesdale, Chief Executive Officer of DX, commenting on the acquisition said: “We’re delighted to welcome the team at HBC Logistics to DX. They bring valuable operational capability and sector experience as we continue to evolve the business, particularly across our DX Fulfilment and DX SameDay propositions. “This acquisition marks the next phase in DX’s expansion and development. It reflects deliberate choices about where we invest and how we grow, both organically and through future acquisitions. DX turned 50 last year, and we are moving forward with intent, investing in our services, developing our people and delivering greater value for our customers. Bringing HBC into the business is an early example of that direction in action.”


Will Wright, Chief Financial Officer of DX, added: “This acquisition is an excellent fit and natural commercial progression for both DX and HBC. HBC has built a disciplined, high-quality operation that complements our services portfolio and will underpin efficient growth in key regions. This is exactly the kind of targeted, strategic investment we are committed to making as we scale the business.”

Ben Weldon (pictured, above), Director of HBC Logistics, said: “DX is passionately committed to serving its customers’ needs and, culturally, we share the same values. This makes for a very good union. We have been impressed by DX’s growth trajectory and are excited by their ambi􀆟ous plans for expansion. We look to the future with confidence.”

Dave Northfield, Director of HBC Logistics, added: “This next step with DX brings many opportunities for our team, our customers and the future of the business. We’re proud of what we’ve built at HBC and joining DX means we can keep building, now with even greater scale and support behind us.”

WEBINAR: Why OMS is the Missing Link in Digital Supply Chains

Hosted by Peter MacLeod, Editor of Logistics Business, this expert session brings together Infios and Deloitte to provide practical, real-world insight into how OMS platforms are helping organisations gain visibility, agility and control across increasingly complex supply chain networks.

📅 Date: 5 February 2026
🕙 Time: 10:00am GMT
💻 Format: Live online webinar – free to attend

Why You Should Attend

If you’re struggling with fragmented systems, limited order visibility or the growing complexity of omnichannel fulfilment, this webinar will show you how a modern OMS can help close the gap between planning and execution.

By registering, you will:

  • Understand why OMS is now a strategic requirement, not just an IT upgrade
  • Learn how leading organisations are using OMS to orchestrate orders across channels and partners
  • Hear how AI and automation are improving fulfilment decisions and customer service
  • Gain expert insight into integrating OMS with ERP, WMS and TMS platforms
  • Take away practical guidance you can apply immediately to your own digital transformation plans

Expert Panel

The session will be hosted by Peter MacLeod, Editor of Logistics Business, with expert contributions from:

  • Fabien Kbaïer, Sales Director OMS – EMEA, Infios
  • Saartje Smolders, Senior Manager – Supply Chain & Network Operations, Deloitte

Whether you’re a supply chain director, logistics manager, IT leader or digital transformation specialist, this webinar will give you the insight needed to make smarter, more connected order management decisions.

Register now to secure your spot and gain access to the live session and on-demand recording.

Beyond Solar – Energy Reality for Warehousing

For the warehousing sector, the pressure to decarbonise to meet stricter energy efficiency and sustainability standards has undoubtedly been building over the past 12 months. Heading into a new year offers a chance to take stock and look at the options to make purposeful changes. David Woon (pictured, below), head of net zero engineering and operations at Ennovus Solutions, offers an insightful roundup of the year’s most significant developments and a look ahead into 2026, exploring the next frontiers in achieving net zero for warehousing businesses.


2025 has been a landmark year for renewable energy, with solar and wind surpassing coal as the world’s top source of electricity generation for the first time. In the UK specifically, more impactful plans were put in place by the government to help the country achieve net zero, such as the hotly anticipated Planning and Infrastructure Bill, which became law in December. However, it has also been a year of increased challenges for many sectors.


The convergence of rising operational costs, grid instability and pressure from supply chains on top of new government mandates, are all forcing warehousing and logistics operators to redefine their relationship with energy. In 2026, there is arguably more potential than ever for a smart warehouse to act as its own power plant. Your roof isn’t just a cover; it’s your greatest untapped financial asset.


A look back on the year’s defining moments


2025 has left us with a lasting sense of political uncertainty, which has resulted in an overwhelming feeling that, as a business, we must move away from long-term goals and support more businesses in taking action now.


Perhaps most importantly, this year has proved above all that the move towards sustainable operations and harnessing renewables is fundamental to protecting the bottom line. The 2025 B Lab UK data released in November, shows B Corps saw 20% turnover growth vs. 3% for standard SMEs, proving that sustainability is now a marker of high-performing, resilient companies.

As businesses face the reality of high capital costs and the long-term nature of energy transitions, the emphasis has shifted to data-driven audits that ensure financial viability for the future. This financial wariness is operating against a backdrop of unprecedented grid strain; the explosive growth of AI and data centres has transformed energy demand from a steady climb into a steep surge. This pressure is acting as a catalyst, forcing many organisations to consider on-site renewables, even as they navigate the high initial price tag of energy independence.


Despite political rhetoric, it has been positive to see that the global momentum for sustainability remains resilient. Locally, the publication of government solar and wind roadmaps has provided a much-needed, if imperfect, sense of direction, reinforcing green building mandates that are now standard in many sectors. Ultimately, 2025 has been the year in which climate awareness moved from a global concern to a local risk, pushing partners and supply chains to integrate mandatory renewables as a matter of basic business resilience rather than just corporate social responsibility.


Shifting up a gear for 2026


Looking ahead, we hope to see more decentralised resilience, with the warehousing sector shifting toward energy independence. Large-footprint sites are a perfect scenario for holistic, renewable technology, combining roof-mounted solar and wind turbines. This could likely be supercharged by a massive drop in battery storage prices, making it economically viable for warehouses with low base loads but high physical space to store excess generation for peak use. The strategic value of feasibility studies and audits will therefore be more important, as businesses move away from trial-and-error toward data-backed models that identify the exact mix of technologies needed to avoid price volatility and supply chain fragility.


The regulatory and political landscape does present a complex push-pull dynamic for investors. On the positive side, the National Energy System Operator has finally broken the gridlock by clearing the connections queue and issuing new offers, which will trigger a surge in renewable construction across the country. However, this momentum is shadowed by political instability. The rise of alternative movements with virtually non-existent net-zero policies, or that actively reject the concept of net zero, has created a climate of caution. However, many firms are now framing their energy investments primarily through a cost and resilience lens rather than a purely environmental one – something that will certainly continue into the new year.


The cost of doing nothing


The UK warehousing sector is ripe for the renewable switch, but the window for early-mover advantage is closing fast. As we look toward 2026, the transition has shifted from a sustainability nice-to-have to a fundamental pillar of operational resilience. Businesses that wait to explore renewable opportunities risk facing exponentially higher grid costs, increasingly punitive mandates and a total loss of competitive edge against B-Corp-aligned peers who have already secured their energy independence. In an era of political and infrastructure instability, the choice is simple.

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